Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
tried activating my SIM, but I entered something wrong on the credit card info.i cant sign in, i never got an email varification, and when i try to activate the SIM it says its invalid now im stuck, how do i make the payment and get into the account?
I recently changed to Public Mobile from Rogers. I find it much clearer and having had the service for two weeks have not had any dropped calls or missed texts. I also find that the build my plan option was beneficial as I am not paying for services ...
Hello All, I just added this add-on "200 min US and Canada Long Distance" and paid $8 through my credit card. How long does it take to activate?, how do I know that it has been activated? and Where can I track my minutes? please help!
Hey everyone in the Community. As some of you know, I only recently became a member of PublicMobile and the Community, when I switched providers from WIND just 14 days ago. Well, late last night, I was able to rely upon the terrific service available...
My current plan has ended, but when I try to renew my plan, it is not working. I now have no phone service. Please help.
Hey everyone. So I got just activated my public mobile sim card and data is not working on my iphone 5s (only ordered data). I've tried pretty much everything possible listed on all of these different community posts such as configuring proper APN s...
My plan was $140( provincial talk, text , 6GB 90 days plan grandfathered). I set to change this plan to $120 ( provincial talk, international text, 6GB) on Sep 8th. I just realized my account is inactived this morning and I need to top -up $20 dollar...
did anyone notice connection issues, like dropped calls, connection glitch outs in strong zones, and txt takes a while to send now as well. It's been like a week for me now since that started. Anyone having same issues? Or is there some network maitn...
My cellphone is Gionee W909 My frequency band is 4G-LTE:FDD LTE:B1/B3/B7/B8 TDD-LTE:B38/B39/B40/B41(100M)3G WCDMA:850/900/1900/2100MHz TD-SCDMA:1880/2010MHz CDMA2000:BC02G GSM:B2/B3/B8 CDMA:BC0 is that compatble with PM 4G network ?_? BTW I am al...
I tried setting up the APN and everything and it's still not working. I used to get lte around where I am when I was still with Telus so I don't know what the issue is. My phone is a new Samsung s7 that I know is fully compatable with the Telus netwo...
I am unable to watch the Apple keynote on PM network for some reason - when I go to Apple.com, there is a line through the play button so it cannot start. If I connect to wifi, or swap in my Rogers SIM it changes to a normal play button, but as soon ...
Hello, I recently ordered a public mobile sim, activated it online and chose to port my chatr number. But I'm not getting any service. I've paid $135 for the 3 month plan. Please help
I signed up for Public mobile 30 minutes ago and I decided to port my Telus number straight to Public Mobile. When should I expect to be able to use my new sim card?
I sent PM an email about BETA rewards amounts that I should have been credited. I sent my first email about this Issue on August 16th. I did not here back until August 22nd, where all I was sent was a link to verify my account. I verified my account ...
Hi everyone, I just tried to activate my Public Mobile SIM card, and on the summary page it said the request failed and I should ask here. Well, here I am. The credit card I used got charged, but if I put the SIM in it says cellular data can't be act...
Hi guys, Unfortunely i have to leave public mobile. My number is deactivated so i can't port it. can some please activate my number for couple of days so i can port to chatr please. thanks
If i sign up for a month of service with Public Mobile, is there a period of time when I can withdraw and get a refund if there is no usable signal at my home? I have a very weak Rogers signal at the moment and I'm hoping for something better than t...
Happened to see a sports car with a hoarding of a new mobile company in town. It's called sugar mobile. Actually was quite amused to see it the other day near my apartment. Took help from my friend Google and saw the plans of this new entrant. Appare...
I just joined and was wondering if the your unused data carries over as long as you are with PB?e.g at the end of the 3 months term you have 2 gb unused does it over into the renewal?
hi,I travelled to north africa. I bought a sim card to used with my phone, Samsung Galexy S3 mini which I bought from Public Mobile. but i receive this message "Invalid SIM card. Network locked SIM card inserted" and asked to enter "SIM network unlo...
Why don't you guys have VoLTE? Bell has it? Rogers has it? My phone CAN have it, but the network needs to support it.
Hey everyone, I literally just discovered Public Mobile... I'm currently on Fido, paying $80 a month for 3GB data, I've been on Wind and Koodo before but wasn't happy with the connection I was getting even in Downtown Vancouver it was very slow and k...
I tried to replace my credit card and i get this . my bank tells me the problem is with PM"Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has ...
Hi! My account was suspended on 31st of August because I could not pay for renewal at that time. On September 1st, I tried to switch to a 30-day plan with unlimited province calling, global text and 1gb data which came up to 42$ plus taxes. My credit...
Hello, I’ve been with Public Mobile since the beginning of the year. I ported my number over from TELUS and never really had an issue but today it seemed that for an unknown reason, my phone number has changed. I noticed this as I called someone and ...
Support request # 5920-6256. I changed the plan at renewal date to new $ 40.00 plan 90 days province wide calling international text 6Gb data. I got charged 120.00 - to date the change was not applied to my account however I was charged for a new p...
why did my android OS suck up a gigin three days?!! and why is there no option to talk to a service rep when calling *611? extremely frustrated. grrrr.
So I am at my 1 month with PM and if asked one word to describe PM: Awesome. I live in downtown Toronto, work in Mississauga (backwards right?)... both areas greatly covered. Everything in between great for calls (hands free too while driving). I've...
I started the new account setup process. At the last step of the process, i got an error saying my account could not be created. I did receive the verification email though and completed verification. I also received the activation details as well wh...
Hi there, I was trying to port in my rogers cell . After getting the text message "your transfer request has been completed successfully", I power off/on the phone and tired to call my cell phone, but getting "this cellular number you have called is ...
