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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I made a Google Doc to help my family members switch (or consider switching) to Public Mobile

I thought I'd share it with the community in case anyone else would find it useful. I have some family members considering switching due to the great deal going on right now. I thought a little visual document would help them decide one way or anothe...

JUST GOT A TEXT FROM PM NOW MY NEW NUMBER IS CANCELLED!!! -- HELP

@Mary_M or anybody. I just got a text from PM saying my 'We're experiencing difficulties processing your request to move to Public Mobile and to use Contact Us' I also just sent a contact us email as was referenced in the text I just received from PM...

Resolved! Activation problem / porting from Wind to PM / can't login to self serve

Hi community,I just signed up for PM and am porting my existing WIND number.Its been about 2 hours and I haven't received any texts from Public Mobile signalling the port is done.When I signed up I got an obscure error at the receipt page but I recei...

Resolved! long distance usage

So I'm looking at my add-ons and long distance seems to havebeen used... but I have not made any out of province phone calls and I haven't left the area either. Or even close to leaving the province boundaries. Yyet I have 6 minutes used up. My only ...

Resolved! Travelling to the US

Just wondering if I travel to the US if I am still able to text since I have international texting? What about data? Is there an add on for travelling?

No internet

i just ported my fido number to PM. Incoming and outgoing calls are working fine but data (either 3G/LTE) is not working. Instead of receiving a message from PM, I received a message from Koodo saying that the transfer was successful. I also tried to...

To all those currently waiting in 'Activation Failed' Purgatory: A Successful Resolution Story

TL:DR version: After approximately 72 hours, my activation failure (without porting a number) was resolved by a moderator. (Thanks to Saray_O.) There was no error on my part in registration/activation -- as no changes were required when my account...

How to disable call forwarding options? [Solutions within]

I have various call forwarding options within my Android phone, they are as follow:1) Always Forward2) When Busy3) When Unanswered4) When Unreachable I would like to use 4) When Unreachable only, but options 2, 3, and 4 are enabled by default. I was...

Resolved! New Number No Talk service, LTE works

I just activated my SIM card this morning on the $120, 90 day plan. Right now I cannot make or receive any calls, but LTE internet is working without issues. Any ideas what is going on here? My APN settings have both text and data setup by default.

Resolved! One week, no response to support ticket

Hi everyone, I ran into a problem last week Monday where my plan didn't correctly renew. I know this has happened to a couple of people.I sent in a support message right after it happened, Monday evening. After not hearing back for a few days I messa...

Resolved! Pixel XL dropping signal

Hi, I joined PM at the same time I got a new pixel XL phone from Fido (just over three days ago).Ever since I've been experiencing frequent signal drops (six to seven times per hour, according to the Network Signal Info app).I first noticed it at hom...

Plan Take Overs?

Do you guys offer plan take overs? I've been trying to refer a bunch of people, but everyone has their plans on terms for the next year or so. I know some companies will buy out their plans, but it does get expensive. A couple are on the Telus networ...

Porting experience and speed test in south Edmonton

Hello, Just ported from Fido this morning and thought I'd share my experience so far- in summary, it's been great. Ported one line from a two line account directly on activation without issue, took less than 5 minutes after submitting. Speed test re...

Account Holding

Can I have two phone nubmers with different plan under the same email account?

Waiting for changing plan from November 6

I have a same issue for plan change and I SD sent messages to Mary_M and Shazia_K but still no response.How long do I have to wait?

EXPIRED vs SUSPENDED; AVAILABLE FUNDS vs REWARDS, and other miscellany

UPDATED: July 5/18 including SD08's post.First a word of CAUTION: the following analysis is based on personal experience and observing posts to this forum, and has not been confirmed officially by Public Mobile. It was helpful to me in understanding ...

Activation Problem

Hello, I received my sim-card not a long time ago and tried to activate sim-card. So it was pretty much straight forward but on the last step system showed me an error "Sorry, your account activation request has failed" But in the next line was "Than...

No incoming calls for 3 days and what to do

Hello, I activated my phone on friday, transferred my number from fido. Since then I cant recieve any incoming calls and texts. I sent email on Friday -no answer so far. I sent Private message to two of PM moderators but no answer so far. What should...

2 days without incoming calls

Chatroom or IRC?

Can we set-up an IRC on the freenode network to offer direct Peer-2-Peer Support?

I can't receive calls

Hi I am unable to receive calls but I can make them. My phone goes right to voicemail when anyone calls me

Resolved! Plan Change Didn't occur - move to new 4gb/mnth plan at autorenew

Hi All - I set up my plan to change to the new 4gb/month plan (from the old 2gb/mnth plan) at the time of auto-renew. My plan just auto-renewed but still lists my old plan as being in effect. Anyone have any advice? I would have assumed that info wou...

Resolved! Cannot port number from Chatr - New Customer

Hi, I have ported my phone number recently and I can only dial out but cannot receive calls. From what I read, I believe I have a failed port, who do I contact to have it fixed? My old line is already expired (from ChatR) so I'm afraid I'll loose my ...

Resolved! Adding Wife

Can I add my wife who doesn't have a cell number yet but I am planing on buying one from Best Buy?I want her to have her on plan but I will pay for it from this account.DD

Does the rewards you earn apply to all future payments or just the next payment?

Hey, I am wondering since we get $ off of our plan from these rewards. Do they last your whole life with the promo plan or do they only get money off of the next 3 month payment? Let's say I completed Autopay and Refer-a-friend. Which is $9. Will it ...

Resolved! Sim Card Issue or Locked Phone ? "Invalid Sim Card (Network Locked SIM card inserted)"

Hello everyone, I was wondering if anybody would be able to provide me with some assistance. I recently purchased the SIM card and completed the necessary steps to activate my SIM card and plan. However, once i inserted the SIM card into my phone I w...

Referred two family members, only got one refferal?

I signed them both up, myself so I know I definitely included my number in the referral portion of the sign up. What should I do? I waited around 3 days, thanks guys.

What Phone and OS are you running

Just wondering what phones and Operating Systems are running for their Daily phone I have a Microsoft Lumia 640XL and I am running Windows 10 (Preivew Edition) for my OS What does everyone else have? I am expecting it to be Android, then Apple and ma...

Old plan cancelling

When porting over to public mobile does my old plan carrier automatic get cancelled or do I have to call my plan carrier to cancel?

suggestion for pm to get a need better system

since i have been with pm, i have heared same problems what a new customer have over and over again . i know some of problems was caused by new customer who do not handle the process correctly and some of them because pm system did not do right. i wo...

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