48 hours without cell service, failed port, no communication

[mystikal_325]

It's now been 48 hours since my Fido service was cancelled by PM. My PM sim card provides no service at all.

Full rundown:

- Tried to activate online a week ago with Fido porting details included (Thu Nov 10). Received a credit card error with instructions to e-mail PM for assistance.

- E-mailed support with my full info (Thu Nov 10). No reply to this since.

- Fido SIM card gets cancelled (Tue Nov 15). Check my credit card, it was charged for 3 months of service by PM.

- Message multiple mods (Tue Nov 15). No replies yet.

- I cannot log into My Account. Never received the "Welcome to PM" email I've read about. Haven't received any reply or communication from PM.

It's now been 2 days without cell service and I'm paying for it. Please, someone contact me.

@Mary_M @Shazia_K @Jeremy_M @Saray_O @Val_T

[mystikal_325]

I just received a reply to my very first reach out to PM for help. The one I sent Thursday last week.

---

Hello xxxxx

Thank you for contacting Public Mobile. I hope you are doing well today!

All my apologies for the long delay in the response time. We are currently experiencing a rather higher volume of email causing this delay.

I’m really sorry to hear about all the trouble you’re experiencing with the activation process. I’d be pleased to assist you with this matter however, I can see that your account was successfully created and you’ve been using the services already.

Are you experiencing any issues with the services? But I really hope that all is well and working fine.

On the other hand, the PIN # that you have provided is invalid; in the future, it would be preferable for you to provide your account# in order to avoid any delays in the handling of your requests. 

For any other questions, I would strongly suggest you to visit our online Community as you can speak directly with a live agent there but you can also access to numerous questions that have already been answered in order to help you save time.

Thank s again for choosing Public Mobile and have yourself an excellent weekend!

Regards,

Noella

Community Specialist

---

I replied to this, but am assuming that it won't be read for a week. Problems:

- I am accused of using the services and told that everything looks fine. I have yet to connect to a network, let alone make a call, text, or use data. Nothing is working at all.

- I am asked to provide my account number when there's no way for me to do it. My activation "failed" and before this email had ZERO communcation from PM at all. I have no data because last I heard my account was never opened.

- It was suggested I come to the community here to "speak directly with a live agent". Been trying that for 3 days now with no help at all.

This. Is. A. Nightmare.

[mystikal_325]

Thanks, Neil.

Mods, PLEASE, I can't keep going on without a phone. My mother needed my help yesterday and I couldn't be reached. I signed up a week ago and paid a week ago. I have zero to show for it. This isn't fair.

[neilselden]

Hi,

Then you've done what you can do. 

I am really sorry - PM has been overwhelmed with the response to the fall promo.

I guess their provisioning process needs an upgrade.  😉

Cheers,

Neil

[mystikal_325]

---

@neilselden wrote:

HI,

I am sorry to hear your toubles.

Follow the instructions here for the fastest service.

Hope this helps,

Neil

---

Read that, followed the instructions, sent messages two days ago. No reply.

[neilselden]

HI,

I am sorry to hear your toubles.

Follow the instructions here for the fastest service.

Hope this helps,

Neil