Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried twice to make a payment this morning with my Visa card but I got the msg that it was a mistake with the credit card, I tried with the master card twice and I gor the same msg,I just saw that the 1 payment on Visa cars was approved but i have ...
I recently bought a new phone (Zenfone 5Q) and for some reason it will not connect to data at all. It doesn't show that it is trying to connect to data. Under settings it says that data is enabled and my plan is supposed to come with data. Does anyon...
I’m switching phones so I took SIM card out of old phone and put in new one. I set up the phone but it says no service.
Basically, I've got ADHD. Impulse spending is a real thing. I figured, what if I stick the money I have budgeted for my phone bill on my account up front so I don't have to worry about running out of money and not being able to pay my phone bill. ...
I have a credit on my account from minutes I bought with my SIM card at Walmart. Do I have to use a credit card and set up autopay to use those minutes to make a payment on my account? It also says on the payment page that I owe $0 next pay period be...
I went to the Walmart at Dufferin Mall in Toronto on 27th of December to pick up a SIM card for a new phone I’d bought elsewhere. There were two guys working in the mobile shop, and it was super busy. At some point one of them asked me what service I...
I'm trying to reset my password to my account, I click forgot password link put in my email address, answer security question and hit reset, it loads to the restet sent page but nothing actually gets sent to my email! help
Hi - I just switched from freedom to Public.The shopkeeper was very annoyed that I was moving. He sold me a new sim card and ported the number few hours ago. I also charged the number.The SIM still doesnt seem to be active. Please HELP !! Thankyou.
Recall how much angst some customers faced trying to figure out where there limited SMS were being consumed. As it were for android, the dialer was the culprit. Now google is going to play the white knight and rescue us from SMS abuse. https://mob...
My blu vivo XI+ recently got the update to Android 9. After the update I can send text but not receive them. It didn't do anything to calls as can still get calls. Any idea how to fix?
Hello, Can an active mod please send me a message? I need help resetting my password as I have been locked out from my online account. This is rather urgent as I need to change my plan for a new job that I am starting. Cliff
I tried to activate my Sim card today went threw the whole process and at the end my tablet died. The payment came off my card but my phone don't work, I can't sign in to my account, my phone tells me my Sim card it locked. Please help
try and make a payment, wouldnt let me login.reset my password, never sent me an email and now im locked out and cant get my phone working and no one to help bull **bleep**!!!!!!!!! now i have to sit at a library and wait for a response?!?!!?!!?!? no...
Hi, I am a costumer for many years, but today my phone can't find the service. It is keep showing searching! I tried the following without success:1.Turn Your iPhone Off And Back On Again.2. Check for a carrier setting update3. Take out the SIM card ...
@Moderator_Team Hello, my Public mobile plan has expired and I would like to port my number to some other service provider. How do I do that?
Hello, I ordered a sim card 7 days ago, but I haven't received it yet. Please check it.
I try to access and receive a voicemail from other phone. I see other thread, saying, You would call yourself and then press * when the voicemail starts playing and then you should be prompted to enter your password. But When i call, I see my greetin...
Hey their I'm new to this but I need a puk code
If payment history only shows charge without the taxes, so where the taxes charge from, credit card separtately?
Hello, My plan is currently as:12GB DataUnlimited International TextUnlimited Provincial TalkI live in Calgary and this is my home base. When I went to BC (Golden) i lost connection (both voice and data). Do i need to add on a roaming package everyt...
I recently got the Blu Vivo XI+ from Best Buy in the US. It's $250USD or $331.25CAD. It's 64GB storage with 4GB ram. There is also a micro SD card slot that supports up to 128gb. This model only comes in silver. Been using it for 2 months and works p...
Hi Everyone, I discovered in early January that I am no longer able to send group MMS messages to android and iphone contacts. I have an iPhone 7+, iOS 12.1.2, Carrier version 35.0 I have done all the little things, restarted, turned off messages, re...
Just port from Koodo but not active with public mobile
Today is my billing date,from the transaction history I don’t see the community rewards $,from my last payment my community rewards $ showed on the December 16,does every month the community rewards $ will show on 16th ?
I have $30.00 plan that included unlimited canada wide call, unlimited international text and 500 MB data.all good but can not connect to data plan (Internet). What am I missing? shoult it not be automatic?
I have a payment problem. I have autopay function and recently I have changed my plan. What happended was that I already had paid 135$ for 3 months on Dec1 2018 but it charged me 40$ more on Jan 4 2018 for a monthly plan. I do not know why I was cha...
I have ported my number from Telus, says on account Public Mobike status is "Active" and doesnt work. Still on emergency calls only. I have changed my sim, restarted phone mulitple times, phone is unlocked and Telus sim no longer working but Public s...
So on my account I have more than $50 credits and i've got the $10 plan with 2 referrers and autopay and i'm still being charged $10 from my account, is this right? I already payed my one time payment but still getting hit with $10 on my next month. ...
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