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Resolved! account balance

I don't understand, I have credit 15 dollars in my account on July 21, my monthly fee is 15 dollars, shows on my account July 21 charge come from my credit of balance, but my credit card been charged $16.8. please give me a call to explain how the mo...

Resolved! Moving to another province

Hello guys I am moving to Nova Scotia next month, so will I have to change the number or the area code when I go there? Like right now the code is 226.

Resolved! Terms and Condition for $25 Plan

Where can I find the Terms and Conditions for my @25 plan. When I check on the web site it says: "The stated benchmark for wireless affordability was released by the Liberal Party on Liberal.ca. Public Mobile does not affiliate with nor endorse any p...

Resolved! Please help! URGENT

Hi, I received a text saying that my monthly payment did not go through, when I go to log on to my account online it says invalid password. Then when I try to reset my password it says - Sorry, we’re unable to verify your email address. I had some is...

Resolved! How do I login to my account. My email doesnt work

Resolved! plan change reward carry over

I am considering changing from $10 to $15 plan. Do my present rewards: $2 for auto pay an $1 for loyalty carry over if I change?

Resolved! Reset/Change Voice Mail System Greeting (not personal greeting)

Hello, Please note that this question has been posted previously by another user, but there appears to be no answer for it.  So I am posting it here again. I recently changed my personal voice mail greeting.  During this change process, I came across...

Resolved! $10 credit received from referral did not apply to my payment

Hi there,I jointed PM on June 24. Paid the first month fee ($25+tax) right then.Since I used a family member's referral code, I got a one-time $10 credit. I signed up for autopay & got a $2 monthly credit. Later I received another $8 credit for refer...

Resolved! payment issues

I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have...

Resolved! US Roaming Add-Ons

Hi,  The US Roaming bundle add on for 20$ provides unlimited text and talk and 250 MB data in US for 10 days, right? Also, read that "U.S. Roaming Add-Ons are not available if you're on a grandfathered $19 plan". Please indicate what plan is this?

Resolved! Does calling a toll free number use up your outgoing call minutes?

I read conflicting answers on this forum, some say no, some say yes. Can I get an answer from a customer support at public.

Resolved! Autopay stopped working

We've always had AutoPay setup on our Public Mobile phones and it has always worked flawlessly... until this month. There should have been a payment on the 20th but it never happened (even though we have the $2 credit on the account for it!) Nothing ...

Resolved! cant log in

I had my number ported out but I can no longer login to my account. I wanted to set up a different number with the remaining balance on my account as I still had almost a full month remaining. 

Resolved! Changing number: Brand new number ?

Hi, i subscribed to public mobile yesterday and i choosed to transfer my old number. However, i'm now pondering the idea of maybe changing my number. So, two questions: 1- Is it possible to get a brand new number that never belonged to anybody ? If i...