[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No my phone
Can I get monthly Bill?
Free month with email signup
When I first signed up there was a promotion for a free month by giving Public my email adress. i was using Brave browser which I later found out doesn't work well on this site. I didn't get any confirmation when I gave my email because of the brows...
120 day Plans
Do any of the new plans have an autopay for 120 days promo?
New to Community
Hello, I am new to the community. What types of things should I be doing in order to community rewards? How often are the rewards applied?
Resolved! Need payment history for a closed account
Hi,I recently switched providers from Public Mobile to Telus a few months back and am filing my business taxes. I'm unable to login to my public mobile account (says not found when i used my email address as the username), but I was able to log in h...
Resolved! Sim not activated after 12 hours
Dear community,I activated a new Sim while transferring my virgin mobile prepaid number to public mobile yesterday.My account was successfully created and it shows my old phone number (as I wanted) on self serve. My credit card was also charged for t...
Resolved! Account Question
I just logged into my account and it shows a balance of $0 and my money has been removed. It also didn't show the renewal date? Is something going on with the system or should I be sending a message to a Moderator? Not sure what to do? Thanks for...
Resolved! Porting from Ooma
I'm new to PM and presently in the process of porting my phone number from Ooma to PM. Ooma is a VoIP service that I have been using here in Canada for the past few years. When I originally ported my number from Shaw to Ooma it was a real pain. Took ...
Resolved! Mod Contact
Apparently I need to contact a Mod in order to transfer my existing number from Koodo. How do I go about doing that?
Get my old number back
I have mistaken changed my number but would get my old number back is it possible get back my old number back.
Resolved! my account was locked out and I don't know how to unlock it!
same as the subject. is there any number that I can call for unblock my account?
One Account with Three Phones?
HiI'm wondering if this is possible w PM Accounts. I found a similar thread attached here, but it gives two conflicting answers. Could anyone clarify?Many Thanx https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Multiple-phones-on-one-...
Resolved! REFERRAL CODE DISCOUNT DURATION?
Hi! My friend just activated her sim using my referral code, but she paid the full price of the plan. When will her discount apply?
Resolved! How to make my plan not expired
I have enough funds in my account and i have a plan so I don't know why my account status is plan expired
Resolved! iPhone SE set-up
I am having a tremendous amount of trouble with this.I'm being told to:. Insert your Public Mobile SIM card into your unlocked iPhone. 2. Tap “Settings”3. Tap “Cellular”4. Tap “Cellular Data Network”Then enter SP.MB.COM into APN and leave the usernam...
Resolved! Free Holiday Giveaway: 400min INTL Long Distance
Received this bonus a little while ago but when I tried to call Australia, I was told that Talk is not included in my plan. How do I activate this?
Resolved! Submitted wrong esn
Hey. I submitted a wrong ESn when attempting to port a Bell Prepaid number. How would I rectify this?
Not Getting Any Self Serve Reset PW Update
Hi there, I sent in a request to reset my password one week ago. I have not been reached out by anyone so far. I immediately need to log on to my self serve and get a referral code for my friend. Please help me out.
International talk add on not working
I just bought the 400 min international add on a few minutes ago. The add on is displayed on my list of add ons but when i start caliing it gives me a recording that says i do not have that feature. Need help.
sim puk
hello i need my sims puk to unlock it thank you
Exact same cut off robotic voicemail message from 4 different numbers
Just thought I'd post this as a heads up. Googling them doesn't bring up any legit companies even though it looks like a toll free number. It says "suspicious activity on your social insurance number and on your bank..." then To reach blah blah bla...
Resolved! What is the data priority usage on Add-on vs Data
Question, With Autopay... i have an extra 250mb per month... how does it work if I purchase and add-on? which one goes first? the 250 or the add-on? You see my point here, if the add-on goes first then i will be incline to NOT BUY any until i am at z...
Resolved! texting
with the$25. plan is it free texting Canada wide?
Resolved! Porting Koodo postpaid number
Requesting assistance to port a Koodo postpaid number to new Public Mobile account - Oct. 6, 2020. Thanks.
Resolved! I Lost my Password
I forgot my password and pin no. I Used 3-4 years ago. I used Auto pay. now credit card is expired. Thats why my phone suspended . I Want to talk with[ubic mobile service. But They dont have direct contact. what shall I do?
