Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Newbie start up question - Call barring clarification

First post. Please bear with me. I'm old and totally new to the world of cell phones and have just recently joined P.M. with the $15 plan. I have a Samsung Galaxy S7 that a friend gave me as I face more time in hospital and eventually a hospice fa...

Resolved! I need a moderator

I changed my plan and my phone didn’t work. I can’t make a call neither text. I need someone to help me please.

Can’t change credit card

I keep getting “Error 3”. My credit card had a fraudulent transaction so was closed. I am trying to do autopay with a new card and, despite numerous attempts, have not been able to do so.

Promotions not available during renewal

Hi, I have recently purchased public mobile I have some questions:1. The promotions that are available on the website for example in qubec region 28$ for 2.5 GB of Data is showing on the website. But when I login on my self service portal and try to ...

Resolved! SIM card deactivated??!!!

I purchased and activated a Public Mobile SIM card back in March 2020. I was charged for one month service and I opted to do the monthly auto charge to my credit card. I was never charged the second month and my phone was cut off. Now it's been ov...

Resolved! Nothing will work!

I can make calls but when people try and call me it says I am not equipped for in coming calls, my mobile data isn't working, I can't send or receive texts and my number is private. I pay for the 8.5 GB plan and it says active.. please help. I have a...

About message

I can't send an international message.

Clarification on port request form for VoIP number

I wanted to check with the community if anybody has experience with this and has the answer. I couldn't find the answer in the old posts.The form to transfer a VoIP number contains the line old account passwordUsually th VoIP account has at least cou...

Resolved! How can i Change my email address and username on the account

Dear Team, Can you please advise how to change the username and email associated with the account. I have checked under my profile, there is no option to change username or email. Thanks and RegardsLijo

Resolved! does Unlimited Talk Canada-wide means I could call any canada number at any location inside Canada?

I have this plan(https://www.publicmobile.ca/en/bc/plans/25for500MB-3Gspeed) indicates Unlimited Talk Canada-wideDoes this mean it will be free to call/receive any Canada numbers at any location inside Canada without worries about long distance fee? ...

Resolved! I have added Addon for 200MB data. BUt still it is not working

I have added addon around 8:30 AM EST on 04th September. Still I cannot access data fully. Could you please check.

Resolved! Iphone 11

Can I use my iPhone 11 if I activate my PM sim card?

Autopay issue

Resolved! Autopay issue

I have question about my autopay. I have used the autopay ever since I open the account with public mobile. Recently I discovered the problem that the autopay is not automated to charge my credit card. I had manually to deposited the funds into my ac...

Data removed from plan

Hey my plan included 5 gig data and I also had 2 bonus gigs, all of a sudden the 5 has disappeared from my plan and now only have the 2 bonus gigs , any idea why?

Resolved! Ii payed twice for a plan

I owed 14 for a 25 dollar plan I had 11 already but then had to pay another 40 when I wanted to change plans

Motorola Moto G Power working on PM

Just setup my phone today and all is working well so far. Just wanted to let users know that this phone works with PM.

Activation failed, and SIM become invalid, and account not be created

When activation, go through to the last step, I input Voucher pin number and click "Activate" button, system processed few minutes and tell me there was system error, don't panic and relogin system to activate. I try to login my account, the system ...

Resolved! Autopay transaction date

I'm new here and have been reading about the problems with Autopay. I have not had autopay attempt a payment for me yet.I wonder why it does not charge your card a few days ahead of the renewal date. This would allow the payment to be applied to your...

Resolved! Add on Talk

Hi, I want to know if i get a add on:400 min Intl Long Distance (Incl Canada & US), can i use call when i go to South Korea? Is it only for Canda & US?

Sorry, bad idea. Please delete

Resolved! Super Pissed.

No idea where to send a complaint, when I try to submit a ticket to a PERSON I just get the virtual help. This is the best I can come up with, no idea if anyone will ever read this. I got a new bank card recently and never thought to change the card ...

New plan

Hi, I want to get a new plan with Public, but when I go to view the new plans, nothing pops up. Is the network down or something? Why isn't it working?

Resolved! Trying to make a payment on my account. Grrrrr...

Ok my account was set up on autopay and it was working. As of today it didn't renew and I didn't receive any notice there was a problem. Tried to use the phone and got the 'There is no active account' message. I logged into my account and found auto...

Resolved! Number Transfer Problem

I just got signed up for Public Mobile (PM) and as soon as I transferred my number over and went through the activation process, I got a text message that says "We're having trouble transferring your number. Looks like you entered an incorrect ESN/ME...

Free month sign up promo

when will the free month promo be applied? I did submit my email. Right now it shows my second month will be at full charge

Community