Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched over last night but my phone number does not show as being switched and nothing when I put the sim card in. My credit card has been charged and my profile is there but when I try to check the phone number or add it since it didn't last nig...
Yesterday I woke up to my phone saying that I have no service. Since then, I have not been able to make or receive phone calles regardless of my location. My account is paid up until February 2018 so that is not the issue. I've tried shutting my phon...
Anyone else out there that have needed a puk number I emailed the lm over 24 hours ago and haven't heard anything back yet
wnat to pay bill for friend, only have phone number, her line is off and I;m assuming its lack of bill payment. How can I achieve this goal
I am on the $10 50min plan. Each time someone call and if i am busy or did up pickup, call will be forwarded to the voice mail. Each call forward will also cost 1 minute from the 50min regardless of the caller leaving a message. Is there a way I can...
mine and my husbands phone suddenly wont make calls, we can only call people that are with public mobile, anyone else we get the message saying sorry you dont have talk on your package, which we both do, we have the $45 package with unlimited talk an...
Hi, I stopped my Public Mobile Autopay a few days ago because I want to change to Rogers. Is there a way to reactivate my current account just for a few days so I can port my number to Rogers? I have been using the temp number for a few days, and it'...
I sent a message to the Mod Team with the details for the port but haven't heard back from them. What should I do next? Thank you
I had my plan set up last month the clerk set me up accidentally on province wide calling which I wanted Canada wide. I had thought I had change it to Canada wide which new schedule started today. In which it didn’t. So I changed it to Canada wide an...
I tried to contact a mod and never answered me. I have auto-pay for the 6th of each month since day one, but for some misterios reason I get charged any day and randomly, last month it was on the 3th next month it was scheduled for the 1st. I planned...
I swiched my cellphone number online on PM website (from Telus Landline) on December 30th. Sent a message on Tuesday to PM and recieved a message on Thursday from PM asking for more info on my account and advising me to contact Telus as I was porting...
Hello, I have just activated a public mobile account and am porting my number over from Virgin. However, when I try to make a self serve account, I recieve the error message "The phone number entered is invalid or you may have created your profile al...
Yesterday i had a 4.5 gb plan for $40 with a 500mb add on for using auto pay. Today I have 5 gb plan for $40 with no addon. Did they cancel the auto pay addon portion?
Hii,I am continuously getting the message from 611 "Sorry, your current plan does not include text messaging. To update your plan to include texting and for info about your account visit selfserve.publicmobile.ca" its very irritating, till now i have...
No Plan. 10am. January 5th/19*611 said amount due was $32 So i press #2 for $40 5.gb plan.Big mistake now it's $45 dollar. No $8 balance withdrawn here.Someone please moderate this.
Been trying for two days to access my account to pay my bill. Say's email is invalid but it's not. Can't top up with CC because it's not registered and I live in an area I can't buy a top up card. Can't reset password either. Self Service is completl...
Hello Everyone, Any idea what is happening with the moderators? I have attempted to activate two accounts and have one that was activated but I have no service (phone is unlocked but can't connect to the network, have tried to manually set my APN s...
Hi, I bought a BLU Advance A4 phone. It has room for 2 SIM cards. My Fido SIM card works. The Public Mobile one, I have trouble with. The phone "says" that the SIM card slot is empty, but I can send and receive text message. No calling possible, the ...
For some reason my account shows a balance of $87. When I dial *611 it says my plan renewed and the US talk text and data add in I bought has been added. Also notes my balance is now $17. My question is why would self serve say $87 and *611 say $17? ...
When plan is in process of being renewed can you add US roaming? My plan is in process of being renewed and i have more then enough funds to cover both plan and roaming. Will be in US in 2 hours and need my phone.
Hi there, My wife and I have just completed porting our numbers over from Fido and everything seems to be working fine. Do we need to do anything in regards to Fido such as call their customer service and let them know we have moved to PM and to clos...
I entered all theinformation to port my number to Public Mobile and I can not receive calls. Any suggestions of what I should try.
Hi all, I've just enrolled for a PM plan after a long time patron to Chatr-Rogers. I was able to complete the registration and porting of my number and the initial charge has also gone through succesfully. However, the moment I inserted the PM SIM an...
Hello,I am currently using the PM's $10 plan which includes 50 minutes of calls and 50 texts. I just so happened to have to text over my limit this month, so I currently have x questions. 1. If I make a payment today, will my plan restart, reseting t...
Hi,My credit card expires at the end of this month. I have received the replacement card with the same number but the new expiry date. I have received a reminder message from PM as well. However if I go to AutoPay there is no way to edit the credit c...
How much money I need to transfer in order to get my line back?
I bought 2 $25 prepaid cards from 7-11 and botth code will not enter when I try to top up
Travelling to the US for a few days. Have purchased data roaming add-on and wondering if I need talk or text add-on when my plan has free international text and unlimited Canada-US calling
Hi everybody,On Dec 12, 2018 I signed up for Public Mobile for $35 plan with 4.5gig data. As my data was cruising to an end, on Dec 03,2019 I bought a $40 voucher from Walmart & my account in public mobile showed availability of $10 and I clicked for...
Using a Dual SIM cell phone? Is it possible to use two PM SIM cards / accounts in one phone? I'm just wondering if anyone has , or is doing this? Thanks
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