Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am a new Public Mobile customer. I have internet service at home. When at home, I'd like to connect to my home network (wi-fi) instead of using my data plan. Can I do this with Public? If so, do I need to edit the settings in my phone? I was previo...
My usage data on their web site says I've used 63 minutes for incoming calls. I have used less than 2 minutes. What is wrong with their tracking system? I have a 100 outgoing call plan so this error will eat up my time quickly!
Good eveningHaving problem with my data connection, I paid my monthly due yesterday morning thru my public mobile account and still don’t have internet connection until now.Its on my transaction history and deducted on my chequing account.Hope you ca...
hey guys,I just paid $40 with the Voucher and it didn't went thru, it keep saying voucher is unavailable, i don't know why.any idea, my service is cut now and its so weird, i can't use my number and i can't pay through voucher.
Hi, I have a 1GB data plan, (500/500 w/ auto pay), but for some reason, after using only 200MB of data, the bonus 3GB add on started to be used. How do i rectify this? My understanding is that the account should use the 1GB first, then use the 3GB a...
Wow don’t even know where to start with this weird problem. We signed my daughter up with a new PM sim card and PM account at London Drugs where she was offered several new phone numbers. She chose an easy sounding one starting with 778 and as we liv...
I'd like to make pre-authorized payment from my newly bank account debit card. If I were to change my Public Mobile Auto-Payment using this debit card, does Public Mobile consider this a Pre-Authorized Payment?
I use international text to keep in touch with family and friends in the UK, all was working great but a few months back I stopped receiving texts. I thought people had just gone quiet but now find out that although they receive my texts I do not rec...
I just purchased a SIM card from WalMart but when I fill out the activation information, it says that the SIM card number is invalid.Anyone else have this problem?
Hi,I have a huawei p30 and a huawei p30 lite. I used to be able to send photos with my huawei mate 9, but I cannot send photos anymore after switching to huawei p30. Neither could my boy with huawei p30 lite. Should I reset some settings?Thank you.
Hi there, I had a concern with my acount payments and I’m wondering if you can help me. Currently I’m set up for a pay as you go plan, and last month I payed a $40 voucher, I already had $10 in my account and I bought a $20 voucher before the next mo...
Unable to make or receive calls. Shows that the phone is active on the system. Been a long term customer. Yes tried turning off and on, removing SIM card etc.
I have activated auto pay option. First payment I got $2 discount but for next payment it’s showing No discount. As per my understanding auto pay is eligible to get $2 discount every months payment??? please clear me thanks
One of the shortcomings in this forum is that there is no direct way to get notifications of new threads posted, so you have to constantly manually monitor EACH category for new topics... Is there no automated way to get notified to facilitate earnin...
Hello everyone, Any advice on how i can best take advantage of thr rewards system to get my bill down to zero. Currently on the 25 dollar plan. Also any tips on getting more referrals? Thanks
I got notification message from SMS, it did not use my registered account name, why? how can I have it corrected. No where in my profile (self serve) I found the name being used in SMS message.Please help. It is a puzzle and I do not understand.
Hi there, I hope someone can help me. Last week I applied a new line from Fido (they had a promotion) so I ported my phone number to Fido. But then my Public Mobile account was deleted by porting my phone number. I paid the plan for this month alread...
