FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 75309 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76266 Views
  • 181 replies
  • 32 Bravos

Blocked cell number.

Hi,  I would like to know how to unblock my cell number so that when I call someone, it will show my cell number and not "UNKNOWN CALLER" or "PRIVATE NUMBER"?

BillMattsson by • Great Neighbour / Super Voisin
  • 1723 Views
  • 6 replies
  • 0 Bravos

Resolved! Port request

Trying to port a phone number and i cant acces anything to do iti have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim Please helpthanks

France_4818 by • Great Neighbour / Super Voisin
  • 2382 Views
  • 6 replies
  • 0 Bravos

Resolved! moderator reply

how do I reply to a specific moderator message as I don't see a reply button ?

maya99 by • Good Citizen / Bon Citoyen
  • 2149 Views
  • 7 replies
  • 0 Bravos

Phone acting weird

After switching to Public Mobile the following happens:1) when calling my phone from my landline, a third known cell phone number shows up on my display.2) If I call one family cell phone it comes up as long distance; if I call another family cell ph...

ileannkneel by • Great Neighbour / Super Voisin
  • 1780 Views
  • 4 replies
  • 0 Bravos

Quebec prices different then what is in account

Hi. So im from quebec. I saw the price was 23$ for the plan instead of 25 that im paying. Wanted to change my plan but in my account therr is no option like that.  What up with that?

Nikita by • Great Citizen / Super Citoyen
  • 1114 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Plan

Has anyone noticed that Public Mobile shortens their plans by a day each month? For example, I started paying on the 30th, and each month i have to pay a day earlier. This month I pay on the 22nd. Last month I paid on the 23rd. Why is it doing this?

kmmercer by • Great Neighbour / Super Voisin
  • 2492 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotions

When registering an email address up for the 2nd month free promotion, will I receive an email to the registered address to confirm that it has been registered for the promotion?

HALIMACS by • Mayor / Maire
  • 1649 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Community Technical Issues

Hi,Self-service login issue,After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Vimalkumar by • Great Citizen / Super Citoyen
  • 6342 Views
  • 25 replies
  • 1 Bravos

Resolved! Website Error

Hello Community, So, bit of a problem with my plan today and wondering how I can get some help. My 15 dollar plan expired a couple days ago. I wanted to upgrade to the 50 dollar plan for this month. I signed into my account and changed from the 15 do...

themunnzie by • Good Citizen / Bon Citoyen
  • 2570 Views
  • 8 replies
  • 1 Bravos

Seeking follow through on plan information I was given.

I purchased a Public Mobile Sim card by mail on the basis of the answer to my question - would the plan I wanted be available to me once I received and activated the card. Answer = yes. Today, when I tried to activate the Sim card, the answer has cha...

TrishS by • Good Citizen / Bon Citoyen
  • 3081 Views
  • 17 replies
  • 0 Bravos

iMessage Problems

for the past few days, i haven't been able to use my iMessage (& Facetime). when i toggle the iMessage button to turn it on it would state "waiting for activation" before immediately turning itself off and saying "Activation unsuccessful. Turn on iMe...

Jamal01 by • Good Citizen / Bon Citoyen
  • 5821 Views
  • 27 replies
  • 1 Bravos

Resolved! No Credit Received from Refer-A-Friend Reward

I referred a Friend sometime in May 2020 and until now, I have yet to see the $1/mo. credit on my account. I tried submitting a ticket to a Moderator Team, but the submit button does not activate; and it is not showing any error message either. It is...

ToyM by • Great Neighbour / Super Voisin
  • 1673 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment not applied to my account

I recently phoned and paid $20 + tax for data. The data has not been applied and nor has the payment, although it has definitely been paid from my credit card. I called #641 now and noticed that when I dialled the number, it gives the message "Number...

nadinet23 by • Great Neighbour / Super Voisin
  • 2522 Views
  • 8 replies
  • 1 Bravos

Resolved! Data Usage that I never used?

Hi,Just activated my Public Mobile account today. My data has been off the whole time since I inserted the SIM card. Meanwhile, my data usage in the Self-Serve portal says I have already used a little bit. Any ideas why that might be? I'm on WiFi and...

jlw175 by • Great Neighbour / Super Voisin
  • 1702 Views
  • 4 replies
  • 0 Bravos

Try to activate. Credit card not working

I'm new to PM.  I'm trying to activate (porting my number) but when I enter my credit card details I get the message: Unable to Process Transaction Sorry, we are unable to verify your card at this time. Please ensure your card details are entered cor...

pm10 by • Good Citizen / Bon Citoyen
  • 7562 Views
  • 39 replies
  • 0 Bravos

phone not working

my phone is not working - keeps asking for me to do add ons.....I still have minutes on my account 

Sam2 by • Good Citizen / Bon Citoyen
  • 4054 Views
  • 25 replies
  • 0 Bravos

Resolved! Re: Data not applied to account

I have added funds to my account using a voucher from a store.before the due date. On the day the payment was due, I have lost data. No funds are in my account so money has gone through. Any idea how to get data back?

Resolved! Phone number not in service

My wife and I just signed up for PM and we can make outgoing calls but if anyone calls they get "this number is not in servicd" we transferred out numbers from a calling APP when we made the accounts and we can send and receive texts inside Canada bu...

Caleb123 by • Great Neighbour / Super Voisin
  • 2966 Views
  • 9 replies
  • 0 Bravos

Resolved! Frustrated with Account set up

Hi:I set up my account and then my community account. When I went from there I was asked for my ID (Email ) and PW. Now it tells me they can't find it. What do I do???????Thanks

Rick1950 by • Good Citizen / Bon Citoyen
  • 3252 Views
  • 17 replies
  • 0 Bravos
Labels
Top Contributors
View More
Copyright © 2026 Khoros, LLC