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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lower Cell Phones Costs in Canada!

HiHas anyone here written their MP, the PM or Opposition Leaders about lowering cell phone costs in Canada?Just sucks we pay more than the UK and USA.

Trying to get/tranfer public mobile in time to take advantage of.30 day free offer

Reactivated account

I have just reactivated my account and changed my plans but it is not registering my plan as activated. Why? Do I have to wait till midnight? It shows my plan change as activated but I cant make calls or text and it says I have no data but I do. H...

Porting # from Fido to PM

Hi everyone, I just joined PM this afternoon around 1:00PM. I provided all the info filling out the form for transferring my cell # at Fido to Public Mobile. Right now i still cannot get text messages from certain people. I can call them, but just c...

Want to pay for my suspended service with funds in my account

I deposited it enough money via voucher to cover my next months phone bill, unfortunately I did not make the transaction soon enough to avoid having my plan suspended. Surely i must be able to use the deposited funds ($63) to pay the missed-by-tw...

Being bullied by PM to pay $83 for no reason!!!!! (account suspended)

I have been with PM for more than 2 years on a 90 day unltd province, 12gb LTE plan for $40.I'm on autopay (mastercard)Service has been disconnected since Tuesday (almost 6 days now) and I'm not able to log in to my account (online access suspended t...

Resolved! Add-Ons (upgrading/downgrading plans)

Add-Ons when upgrading/downgrading plans? What happens to the purchased Add-Ons? Thank-You

Rewards: $0 Plan

I registered the $0 plan yesterday. I also refered my friend and got $10 credit. But why I did not see anything eles in my rewards ($1 deduction, $2 AutoPay, and $1 Loyalty). I also set up AutoPay. Could anybody explain for me? Thank you

Resolved! Data add-on not working

I purchased a $30 roaming data add-on because I desperately needed to use the internet while in the US. To my disappointment, the add-on did not work and I have been unable to use any of the data I purchased. Now I no longer need the data, because I ...

internet not working

hi I just had the new number and plan todayI buy it at wow mobile, and they already activated my SIM cardMy phone is iPhone 8 +, and I cannot use ant data today (both in Calgary and Edmonton)It just shows the signal and 3G.I already checked the ANP, ...

not registered on network

It's been over 24 hours since having the public SIM card inserted by Walmart and paying for the plan. It keeps saying not registered on network. I've tried going into connections under mobile networks network mode, WCDMA/GSM auto conect, then network...

Incoming Calls Forwarded to Voicemail

Activated a new plan today.Able to call out and receive text msgBut all incoming calls is automatically forwarded to voicemail. Phone didn't ring.Could anyone please help?Thanks

Resolved! $10 plan unlimited incoming texts being charged

Just registered for the $10/month plan. It's supposed to include unlimited incoming texts but it is counted towards my outgoing. I verified this online when I signed into my account under usage. Help please?

Resolved! Porting over from Voip

I activated sim today. The rep was unable to port over my VOIP number to public mobile. I am given the mobile number. Who can help with porting over my current number to Public Mobile?

Resolved! 30 days free?

I signed up today (March 31) to get the special of a free SIM card and 30 days free phone plan.. I did have to pay for the month up front ($25) but was told that would be a credit in my account. When does that reimbursement show up (right away there...

Resolved! Frustrated - SIM will arrive too late for referral promo

Seeing that the current refer-a-friend promo for $25 credit each ends today, my mother decided to take the plunge to sign up for Public Mobile tonight. HOWEVER - there seems to be no way to activate service without having a SIM card in hand. And appa...

Hey

How do I setup my voicemail?

Resolved! I'm back!!!!

Yo peeps, it's been a while since I ported over to Koodo - but guess who's back!!! I moved my parents over to the $15 plans and so now you have to deal with me back on the boards. Actually, this makes me think. This account is tied to my old phone n...

Resolved! Community account email question

HI.. I have a question regarding Communcity account and email address... According to Public Mobile:>>Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 1) I joined this community...

Resolved! Monthly minutes

If you do not use up your 50 or 100 minute allowance per month, does the balance roll over into the next month? Or do you lose the remaining balance?

Resolved! Voice mail access number

I don't want to use up my monthly minutes every time I access my voice mail messages. Is there an number I can call into to access my voice mail using my landline phone? There was a way to do this when I was with Mobilicity.

Auto pay did not go through, unable to pay manually, account suspended

I have been a Public Mobile customer since January 2019 and always have had auto pay activated with no issues until now. Today I received a text notification that my payment was not received and my account was now suspended. I have double checked and...

Public Mobile Jobs In The Grater Montreal Area

I just happened to come across jobs listing for Public Mobile! Here are the links in case you are interested Full Time & Part Time Sales Representative (Public Mobile) | Place Vertu, St-Laurent, QC - ROL03873-19Full Time & Part Time Sales Representat...

Payment not processed

I tried to recharg my account. Money was deducted and approved by my bank three times. However i kept getting sms that it was declined by bank. What can i do? i called my bank and they said everything was ok and approved on there side.

$15 plan for 100 minutes

How much per minute extra if i go over the 100 minutes bracket?

Resolved! Overbilled for usage minutes

I signed up to the $15/mth plan 7 days ago which allows 100 min/mth of usage. To my dismay the summary is already showing 34 min used with 66 min remaining. There is no way that I could have used that many minutes already. When I looked at the det...

Resolved! Voicemail with textnow when in Mexico?

A question not for me..I will not travel to Mexico.. but another customer. Is it possible to check our public mobile voicemail when we are in Mexico with the application Textnow? Or is it another solution to check our voicemail when we are outside of...

Resolved! Invalid sim?

I purchased a sim card from walmart this afternoon and now when I try to set up my new account it comes up as an invalid sim? Why is this? Unfortunately the wireless dept is closed so I can't ask them.Thanks

Cant login (used forgot password links twice, still says invalid password)

Please help.

Porting a home phone line is missing the account number field

Hello! I am trying to port over my in-law's home phone line to the PM line I created for it. The required fields I need to fill in are different for a home phone and the account number field is missing. I've filled in all the fields I can and am expe...

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