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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Calls go to voice mail

Does anyone else have issues with cellular reception/making calls? When I call my family members who use public mobile or when someone calls me, the vast majority of calls (85-90%) go to voice mail. Today, someone (who is also a public mobile custome...

Resolved! Account suspended - autopay did not work

hi - i noticed that my account has been suspended and autopay did not work for my credit card. What is going on? I tried to pay the amount owing and it will not take it. How does one fix this as I cannot pay on the site.

Resolved! self-serve accept free gifts

I can get to self serve but don't see how to accept the free gifts of 1 gb data, gift cards etc.

Change My Base Plan page not working

First, I changed my base plan from the old $30 one to the new $25 one, which is essentially the same except for the price. When my new plan renewed it charged me $30. I went in to try changing it again for this month but the page is coming up partial...

Porting Number

Hello!I am interested in transferring to public mobile. I am currently with Eastlink, and I would like to transfer my number over to public mobile when I activate my new account and cancel my account with Eastlink. I am just wondering how I go about ...

Data

I just renewed my plan this morning and my data hasn't reset. How can I get this fixed?

Changing phone number

I just set up a new account. Because the number was previously used with Koodo, it told me to choose a new number and change it after. How do I go about changing it to my old number that I'd like to use?

Resolved! Problem with new account set up

I was setting up a new sim card (using my referal) to set up an account for my son. I entered all the details and plan choice and payment info. In the end I got an error for processing. The charge has gone through on my card but the login we created ...

90 days plan

Did they quit offering the 90 day plan. I only see 30 days.

International calling-texting

Hi. My plan indicates I have 400 international minutes and unlimited international text. Does that only work when I call or text from Canada to the US. Currently I'm in the US and unable to call or text.thanks

Community Email

I read that to receive rewards you should use same email in Community settings. I'm trying to check to make sure I did use my same email to be sure I'm in on the holiday reward gift list...where do I find my community settings? P.S.- Isn't it great t...

Resolved! 1 GB free data, chance to win $100 gift card

St. Pierre and miquelon

Hi, does St. Pierre and Miquelon require and travel plan when you live in Newfoundland ? Is there any coverage? Thanks

Resolved! Public texting us to give away gift card's.

A friend of mine who is using PM got a text saying they have a chance ce to win a gift card. Did anyone else get this? I know there is no call centre so who would be sending these out.

porting number

Hello, users! I'm starting to PublicMobile and I want to transfer my phone from Fido. I entered it in section "2 Phone number " of registration and it rolled me back to the front page and now it writes to me, that my sim card number is invalid. Could...

publicmobile.ca/holiday deals

How do I enter the recent gift card draw on "Our Community"?

Samsung galaxy a10e

Just trying to figure out if an unlocked Samsung Galaxy A10E Model # SM-A102WZKAXAC is compatible with Public Mobile? I checked the phone compatibility link on the Public Mobile website and it does not even show up. Help would be appreciated. Thanks!...

Resolved! 90 days plan

Hi,when I choose the plan, I didn't find the 90 days plan. it is only 30 days plan.

Resolved! Data speed

Hi,i am new to PM. I know the speed at 3G. Is it slower than LTE at Koodo? thanks

Resolved! Voice mail

How do I use my voice mail?

Resolved! Promotion code

Hi, I am just active the public mobile. What is the current promotion code I can put on the self server website? thanks

International texting

When texting an international phone number. Will I be charged a long-distance?

Resolved! 1gb promo

I can't seem to find the way to add the christmans 1gb free add-on. Could it be because I still have data left from another free 1gb add-on I received in november? Or maybe I just cant figure out how to add the free add-on? Thanks!

cant call out

port successful 24 hrs ago. Can call out but can't receive calls or voice mails & phone says SIM card not working. PM tells me complete SIM & activation onine form, but form won't complete claiming I am using an email (my own) that is unavailable/alr...

Resolved! Best time to downgrade plan? A day before auto payment date or sooner?

I have been on the $25 plan for nearly a year now. So far, I hardly use more than 300mb of data, and 60 mins of calls a month. I want to downgrade to the $15 plan.From reading previous posts, I guess I won't be losing my 1gb free bonus data + recent ...

Resolved! Will MMS work after I've used all my data?

I just switched to PM and I have a quick question. I'm on the $15 plan with 250MB of data and everything works just fine. Assuming I do not have any Add-On, once I use the 250MB of data what will happen with MMS messages? Will they continue to work a...

Generic Error when trying to access features

I am receiving the error Generic Error:Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I get this when trying to access Plans and Addons or change phone number. I...

Switching plans when I already paid for 3 months

So I currently have the old full speed LTE 6GB/90 days plan, and paid for the three months already this cycle. Next bill isn't due till Jan 9 2020. I definitely don't need the full LTE speeds and would rather switch to the 4.5GB+1GB plan which is the...

black friday specials

I signed up for the black friday specials. I rec'd the 5 G added to my account. But... I had a friend refer me and I was supposed to also get a $20 credit but I don't see this on my account. thank you.

alternate telephone number

I noticed I do not have a alternate phone number for my account .I tried changing it in self serve but no luck. Is there another way.??

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