[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Transfer number from Koodo
not receiving calls
My credit card expired and I was a bit late changing numbers. I made a payment with my new card. Now I can call out, but incoming calls going straight to voicemail. Why? Thx glen
Resolved! Can I get my SMS by Email? (out of coverage)
I'm in a remote area in Canada (no coverage) for a few week but still have acces to a really slow internet. Did PM have a fonctionnality on their website to help me get my SMS. I need to receive a validation by my SMS service.
Resolved! Autopay
Autopay did not take the payment from my credit card as usual and now I canot make phone calls. My credit card is good. I am not sure why Public Mobile did not receive my payment.
Resolved! MMS texts say 'sent' but not being received
I sent two MMS texts the other day (which didn't contain a picture, just were long texts so got converted to 'multimedia'), and despite having done this successfully many times before, including with Public Mobile, this time they did not go through a...
I have charged twice
I tried to recharge. , its failed first time at payment and second time its successfully go thru the payment, but my credit card charged twice.
Resolved! PM Overview says I have 2$ in Loyalty rewards every month, Only applies 1$.
When I got to my account overview it says I get " Loyalty Rewards ($2)" but upon looking at the Payment tab, it only applied $1 credit to my account for Loyalty.
Overcharged for going over data usage, but phone says I haven't even used 1 of my 4 GB
Edit : turns out they didn't overcharge me but still confused how PM got 5.6 GB used. Edit 2 : PM suddenly went down to the right amount of data usage... I got charged extra for apparently going over my data limit, I have 4GB plus 1GB Promo (It didn'...
Resolved! Oracle?
How do you become an Oracle? or Moderator?
Resolved! Referral
Dear all, My phone number is xxxxxxxxxxxxxxxx and I referral my friends open two accounts as follow:1. xxxxxxxxxxxxxxxxx2. xxxxxxxxxxxxxxxxxx Both open at the same time, but I only received on referral fee, can someone help me!Happy Thanksgiving! ed...
No access internet for some apps.
Because post has no temp save and lost all the things i typed because stupid ? Was right by "post" gonna keep it extremely short. Data not working with some app. Not working saying no internet connectionDiscordChromeTweeterEtc Working fineFacebookIns...
Two phones on one Gmail email account ID
Gmail offers an option that may work. With your Gmail email address Google offers a possible solution. Your original email address as an example "[email protected]" is used for the first phone account ID, for the second account you can add a + sign w...
Resolved! Data stopped working
My data has stopped working for many weeks couldnt figure it out.It will be great if anyone can help to fix the issue.
Resolved! Edit my new credit card
Hello guys. I am sick and tired of public mobile. Today was the last day of my auto payment but since I forgot to update my credit card they suspended my account. I tried more than 50 times they declined my new credit card. And they saying we can no...
you sold me an invalid simcard?
In trying to register the new simcard you sent in in April but I have not yet used it says the number is invalid. Ive checked the number 4 times. I bought the card thru paypal on this site
Issues with MMS messages on my phone
Hi, I am unable to receive photo text messages on my Samsung Galaxy A70. In order for me to receive and view pics in text, I have to enable my mobile data. That works some of the time, but other times the sender tells me that the pic they sent me was...
Resolved! Micro Sim
Hello,I am changing my phone. my old sim card is the one with regular size and can't fit in to the slot. Hence I need to get a micro sim as early as possible. Thanks
Resolved! Any flash sale on deal recently from PM?
My friend wants to join PM, Is there any flash sale recently?Like free 3G data or free one monthly fee?Where can I found those information?Thanks in advance
Resolved! Moving back to Public Mobile
Hi, I moved from public mobile to another provider (Koodo) and now I want to move back. My profile is deactivated. Can you re-activate it? Email: Thanks
Resolved! Very disappointed
Does anyone actually work for this company? How does this guy get away with treating potential customers like this?? I would like someone to reach out to me immediately please. My next step is to the crtc and bbb if no such luck as this agent needs t...
Resolved! Not received sim card
I have been waiting for more than 7 days and didnt receive the sim card.
Typo ported number, now what?
I just signed up to Public and ported my old Bell Mobility # to the new Public SIM, unfortunately i typed in the wrong number to port to. I received a phone call by a moderator who left a message on my husband's phone saying the number i ported from...
ZIP code does not match billing address
I keep getting the "ZIP code does not match billing address" error when I try to order a SIM card. Even though all of my details are correct! This is so frustrating and it's charged my account anyway as well!
