Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When adding a data add on does it affect the renewal date of your plan in any way?also it states that the data carries over to the next month,is there any time limit in using it I am a very light user of data thanks
When switching cellphone numbers, Can you make up a new number to use as your own instead of the choosing the cellphone numbers that public mobile gives you?I heard that you can use your old cell number from your old provider and it can be transferre...
im new to public mobile and im having trouble navigating. does it matter under which topic i ask a question? is it like, you enter topic disscusion first and then ask a question so that that question is listed under that topic? im not sure.
I cannot call anyone, all calls outgoing keep saying they are long distance, even trying to check my voicemail says it is long distance. How do I notify public mobile to get them to address this? Does public mobile even listen to or answer the custom...
I am trying to pay my bill, but the self-serve isn't accepting my Visa Debit card and I can't get a person by dialing 611.
I always pay $42.94 every 30 days then I was shocked to see I was charged $48.59. I checked my usage and it looks okay. What's going on?
If I upgrade from $35 to $40 in half way of the period, may I get the money back of the rest time of the month? Edit: created new topic as post was in a different thread, changed title from community rewards.
Is it a myth or reality : when you write a second message to the mods and they didn’t have answer you that you loose your priority??? I want the written proof of it to be sure!!!
Hi can someone help me. I activated my sim card and put it into my iPhone everything went well. I have public mobile in the top left of my screen I can text and receive text and call out But I can’t receive calls it keeps going to my old provider voi...
Hi, I lost my phone and SIM card. Can someone let me know how to deactivate my SIM card to prevent others from using it? Thanks,Ben
Hi, New poster here, if this is in the wrong section I apologize. I'm currently on a basic unlimited text+call, 1GB plan, and recently came across a promotion of $40 for 4GB.What I'm wondering is, with my current plan I have $4 off on rewards. If I s...
Thanks for the help to my questions. I encountered problems receiving SMS and phone calls originating from the US. All SMS's are lost. I can't receive them at all. For the phone call, I can see the phone ringing; but when I answer, it shows connected...
Hi there, I just changed to a new phone and sim card (lost the old one) but kept my old plan (unltd talk and international text; no data). Texting worked properly on the old phone (iphone SE) - no issues.With this new phone (iphone 6S) - I can make p...
Hi,My phone number isn't porting over and haven't heard from anyone. Would you please help?Thanks!
Cannot activate data on my iphone 6
I believe i entered wrong PIN from old carrier ... i have correct PIN from old carrier now but need to update the PIN to complete the porting.
I have just activated my new publc mobile sim card with porting my old cell phone number, I can send texts but can not receive texts or phone calls
Hello, If you have a newer Android phone 8.0+ the APN for public mobile is not correct and you cannot edit it? Why has public mobile not set the correct APN by default I have paid for data and there is no possiblility to get it to work.
How can I receive receipts (via email) that show the tax amount and Public Mobile's QST number?
I was charged on Jan 04 as well as Jan 01. Can someone look into this?
Received a condolence message from Amine_E (moderator) with a link and request for my phone number and an undertaking to address my issue 'SIM not provisioned for voice'.....did the link and replied with phone number - that was earlier yesterday and ...
Please suggest, If I have Provice wide calling plan, Does it mean that I should be able to call within province as long as Area code belongs to same provice ? For example Alberta has four area codes now: 403, 780, 587 and 825 so should I be able to c...
i put a voucher on my phone and my phone did not reactivate.
I'm on a $10/month plan, and my autopay has been overcharging me ($33 per month) since October. I'd like to know how to get a refund please (I currently have +$100 credit on my account!).
how can I purchase add-on for international text?thanks
I am currently trying Public Mobile with a $10 plan and received a Public Mobile number. I want to change to a 30-day plan and port in my phone number from another carrier. Do I need to buy another sim card to do this? Apologies if this is a silly qu...
I had US roaming, talk and text and it expired. When I go into my account and go into addons The US roaming bundles are empty. The other three columns are there but under US roaming bundles there’s nothing. I’m not sure why. I’ve logged out and l...
I topped-up the account and have a balance but there is no service. Please take a look.
Hi, Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. Thank you
Made a a payment for US Roaming add on. It doesn’t work. Need help
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