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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

People tell me they can't hear me or my voice comes and go?

What's wrong? I just had 2 phone calls while at home. Usually I call fine from home. I'm using my cell coverage to call not WI-FI. Even using 3rd party apps such as whatsapp, sometimes it starts cutting off. I"m on the $35 plan.I live mid city, not i...

No data

Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you

Resolved! Does $25 plan includes SMS messages?

Does $25 plan includes SMS messages?

Resolved! i recieved my sim card today in the mail and was supposed to get a $25 reward as per the promo

I received my sim card in the mail today as per the current promo, but I dont see it applied in my first month. What must be the reason for this?

Spotty mobile data

Hello, I have a Moto G7 Power, and I am in Calgary. I recently dropped it in water and it went to the repair shop for a few days. I used a spare phone with the sim in the meantime. Now I put the sim back in my Moto G7 and the mobile data does not wor...

all i want to do is register my phone to find my account status keep getting rejected

Resolved! SIM card stopped working suddenly

I have 2 Public Mobile lines.1 stopped working suddenly.The other one is working fine in both phones.The broken SIM, I guess, is not working in any of them. Please help asap.

Resolved! Just moved to BC from Ontario, trying to call numbers and being told I don't have long distance

Hello. I've just moved to BC from Ontario and my phone has stopped working. I can make recieve calls and send txt; but when I try to call my wife who is using the same Ontario number as before, I am told I don't have long distance data set up. Will m...

Resolved! Call Display Name not Number

Hi, I'm new to PM and I'm sure this question has been asked and answered although I could not find a quick response. When I call someone, only my cell tel. no. displays on their phone. Can I change it so my name displays instead? If so, how? Do I ...

Resolved! New Account From Bell

Just created a new account (transferred number from Bell). Now I cannot log in to the public mobile self serve area, saying login attempt failed. When trying to reset password it says "Sorry, we’re unable to verify your email address." I believe I ma...

Resolved! Where do I get my sim unlock pin?

Just activated a new account and put in the SIM card and powered up my phone and it asks for a SIM NETWORK UNLOCK PIN... how do I get that?

Resolved! activation

I lost my sim card and bought a new one but I can't activate

My new simcard is not working...

I lost my simcard so I bought a new one but it is not working... I went through the "change simcard" process but my phone is not working. Any clues??

Resolved! How can I get refund, can't get service since boxing days now we have $50 in our account

No Sim error since December 26 now $50 account balance. But same error. My mother is 76 yrs old don't need this kind of stress. Suppose to be 2 hours process to activate iPhone 5. Tested Sim in 4 unlocked phones:iPhone 5+6, one plus one, pixel 2 all...

How can I request for a refund?

Good morning, My friend referred me to PM and I switched from VM to PM with a 40$ plan on Jan 2. Right after that I realized that the signal was weak in my downtown office building (when I received and made phone calls, people at the other end couldn...

Renewing has not been done for #xxxxxxxxxx

Hi,I am a customer of Public mobile and my # is xxxxxxxxxx.I paid manually on Jan 2, 2020, for a 10$ plan.Although the payment was successful and its transaction was posted in my bank account, there is no fund available for my account.This condition ...

Leaving country for 9 months

I just moved to Public Mobile as I was paying way too much to Bell.I'll be travelling around the globe and I'll be away for 9 months. I'd like to, however, keep my number and keep getting texts.What can I do? I read something about "pausing" the acco...

Resolved! will this phone work on PM

Am looking at purchasing a Samsung Galaxy A20e factory unlocked cell phone and cant find it listed on PM site. Will it work on PM? Scorp

Phone compatability

Good Morning all My mom is thinking about switching to Public Mobile and when she checked the compatability of her phone is was on the list but it said "4G LTE Device does not support 4G LTE bands". She is not interested in data, only talk. Will th...

Resolved! Locked out of account.

Hi there, I'm no longer able to access my account as I've been locked out. Would I be able to get some help @CS_Agent

Re sign in

Well this is the second time I cant get into my self serve account you guy have to make it easyier

Resolved! Any promos coming up in the month of January?

Stores in Halifax

Hi, The website is down when I tried to access to "Find a store" get started. Anyone knows where are the stores located in Halifax? Many thanks!

Resolved! Moto G7 Compatibility

I was looking through the lists of phones and noticed that the Motorola G7 is not in the list. Is this phone supported?

Resolved! Doogee s95 pro compatible with PM?

I cant find the Doogee s95 pro listed in compatible phones, however its the very newest model. Have they just not gotten around to adding it to the list? Is it compatible? How do I check compatibility before buying the phone, when the phone simply ...

Resolved! Referral Bonus

Are we able to get referral bonus awards when activating an additional phone number and plan under an existing account?

What does Canada wide means?

You are allowed to make any calls to any Provinces.For example, your home province is Nova Scotia. You are in Ontario, you can make a phone call from Ontario to Nova Scotia and its free.When you are fishing out in the lake, I made a phone call to Tor...

Resolved! Cell phone firmware update schedule

When a cell phone provided such as sumsung relases a new firmware version the cell provider releases it on its own schedule. How can I find when Public mobile release firmware for a specific phone?

Resolved! Registration says invalid SIM after failed activation

I have a SIM card which I tried to activate. After clicking activate, it loaded for some time, then it said "Oops, something went wrong", and to start over. Now when I try to activate my SIM again, it says my SIM code is invalid. How can I fix this?

Accès à mon compte

Bonjour,Je ne peux pas accéder à mon compte, ni joindre la communité.J'étais obliger de créer un nouveau compte (un nouveau courriel pour joindre la communauté)Comment je peux faire pour accéder à nouveau à mon comte?Supposant que je n'ai juste mon c...

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