Can't make payment

[Vonnik]

forgot my password and security question. Hadn't needed it for years. Can't sign in to change my credit card info. Account suspended. Just need it to send to my account. I changed to autopay and now i cant talk to reps. Help

[popping]

@Vonnik 

While you are waiting for moderator to reset your password, you can purchase topup voucher and call 611 from your PM phone to add fund and re-activate your account.

[PMFanatic]

I would recommending messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link.

Generally, you can expect a response between 1 - 2 days... Best of luck!

[Anonymous]

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

• Monday to Friday from 8 AM to midnight Eastern time.
• Saturday and Sunday: 8AM- 10PM Eastern time.

And be patient please

Good Luck