Terrible phone service. Now I am unable to send my service ticket request

[Lilly25]

service has been terrible in my area for the past six months. I am unable to receive calls or make calls from my home. Sometimes when I step outside of my deck, I am able to actually speak with somebody. I have filled out a ticket for a service level request however, that is not even being sent from your website.

edited by computergeek541:  changed category labels as this discussion isn't related to about how to use the Community website

[Lilly25]

iPhone 12. VoLTE compatible 

[Lilly25]

iPhone 12 and is on PM VoLTE list. Any other options to improve my calls? 

[Lilly25]

My phone is an iPhone 12 and is on the PM  VoLTE list. I do not have the option to coose VoLTE under cellular cellular options. I have instead 5G auto as the setting option.  Are there any other possible solutions, or do I need to quit Public Mobile after 6+ years and find a new carrier? 

[Mk134lf]

I wanted to share that I also experienced a really difficult while with my phone when I first started with public mobile as well. But I had a really terrible cheap phone. I upgraded my phone, and I could not be happier with public mobile now. I tell everyone I can to switch. 

[Rastin]

Since it seems you are not available to send a ticket if I reading it right use link below to contact PM. As the other said if you have an old phone then it's probably time to upgrade it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Lilly25 

what make/model is your cellphone ? Perhaps time to upgrade to something a bit newer. The Public Mobile "whitelist" has vanished but I know that all iPhones after 8 will work and have VoLTE turned on. Alot of the Samsungs work too but check here before purchasing one to replace your current cell. If you know someone with a newer than your cell, have them try making a call in your area to see if the same thing happens. 

[Yummy]

You can open a ticket through chatbot. Just follow prompts and link to ticket will be presented.

Please be assured that ticket you create will be send and received by agent. You might not see it in your outbox but you will be presented with ticket number after successful ticket submission. Save it and refer to it if you do not hear from agent within few days.
Agent usually reply (as per my experience) within a few hours.

[softech]

@Lilly25 

What phone do you have?  If your phone is not on PM's VoLTE whitelist, then it will be using 3G for voice and it might be affected by this:

Telus is currently  refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is  1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice  (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.