Transfer issue, No receive a call or message

[JayJang]

I submitted the transfer request from Freedom Mobile to Public yesterday evening. The eSIM setup completed successfully, and I can make outgoing calls without any issues. However, I’m not able to receive incoming calls. When someone tries to call me, it still goes to the automated system on my old Freedom Mobile line. I’m also not receiving any SMS messages — all verification texts are still being routed to the Freedom Mobile service.

It looks like there may be a problem with the porting process. Could you please check?

[JayJang]

I didn't reply "yes", it should be the issue. I'll contanct them. THank you.

[hTideGnow · Accepted solution]

hi @JayJang 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage