password reset help - ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

[cheryllynn]

Hi there!

I'm trying to reset my password so I can log into self serve but when I submit my email address, I see the following error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

[Dogbert]

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@cheryllynn wrote:

Hi there!

I'm trying to reset my password so I can log into self serve but when I submit my email address, I see the following error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

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I had the same issue a day ago; tried a few hours later and it was all good.

The web portal is very slow and it's causing some kind of delay/timeout error that results in not being able to log in properly.

[cheryllynn]

Thanks for the tip, @Alex888 - I tried that and I'm still getting the same message. I've sent a private message to see if it can be resolved.

[Alex888]

@cheryllynn Try again using the Chrome browser in incognito mode, if it's still not working you will need to contact the moderators.

[Triguy]

Contact a moderator for assistance.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437