Activated 2 phones, one has voice but no data, the other has mobile data, no voice calling

[Lakepuppy]

Activated two phones at dealer.  One phone has mobile data, but no calling
The other has calling but no mobile data.  Four people at dealer tried for 3 hours

no solution.  Both phones are telus network compatible. 
Sent private email, no reply so far. Any suggestions? Thanks

[Lakepuppy]

Thanks for your help.  After 9 days, mods & London Drugs could not resolve.
Swiched to Koodo, put in sim cards, both phones worked great.

[LovesToPM]

@Lakepuppy 

Please give more details.
- Which plan? Which phone model? New number or ported? whats working/not working?

	SIM 1	SIM 2
Which plan?
Phone (brand, model)
Phone number (New or Ported)
Whats working/not working	Yes / No	Yes / No
SMS in
SMS out
MMS in
MMS out
Calls in
Calls out
Data access

As others have said:
- If no data, did you setup APN?
- Did you try swapping SIM?

[geopublic]

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@Lakepuppy wrote:

Activated two phones at dealer.  One phone has mobile data, but no calling
The other has calling but no mobile data.  Four people at dealer tried for 3 hours

no solution.  Both phones are telus network compatible. 
Sent private email, no reply so far. Any suggestions? Thanks

---

@Lakepuppy  What happens when you swap sims between phones?

[sunflowershine]

@Lakepuppy Have you correct the APN to PM network? Here is the link: https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

[Anonymous]

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@Lakepuppy wrote:

Activated two phones at dealer.  One phone has mobile data, but no calling
The other has calling but no mobile data.  Four people at dealer tried for 3 hours

no solution.  Both phones are telus network compatible. 
Sent private email, no reply so far. Any suggestions? Thanks

---

What exact make/model are the phones?

Are they unlocked?

The data would be the following:

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

[AE_Collector]

Both brand new numbers from public mobile or ported numbers from elsewhere? Porting can take a few hours to complete but sounds as though it may have been more than that now.