Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been locked out of my accounts due to problems I was having trying to sign in for the first time. Seemed to be a glitch right at the start.Not sure what to do now.
Morning! I signed up for the promo in Oct/Nov 2018 to receive the $35 for 4.5GBs at 3G speed, and was charged that amount for the first month. But now I’m being charged $40 (minus 2 for Autopay). Why? Cheers,
Hi,I referred a friend last September, during the 25$ referral deal. I just got billed this Monday (3 month plan) and the 25$ reward does not show up anywhere, not on my bill, nor on my rewards tab either.She did it ONLINE, I got the 1$ a month rewar...
Hi guys, New member here. I just signed up 2 family members and had Walmart set up the new members. Does this entitle me so a referral reward? My account says I've earned $2 ($1 for each person), but aren't I entitled to a one time reward of $10 ea...
I have 2 phone that are still on contact with telus but I have 3 phone on my plan can I still switch to this?
Overchage of $30 more every month!!! I have been overchanged for $65/month right from the beginning since Sept 8, 2018 when I started joining the 30-day plan of $35: including unlimited Canada-wide talk + unlimited international text + picture messag...
So i got my SIM Card today and went ahead to sign up online for my plan and everything went smoothly. I plugged in my sim card and no service, nothing showing up on my device and its a nexus 6p unlocked and yeah.. I have my SIM # and phone number as ...
I’ve had my service for one month and was unable to text makes calls or receive calls for the majority of that time. Has any one had a similar experience? I have a public mobile number, had the $45 plan with 6gb data and unlimited text/talk. I tried ...
I was charged twice for my bill payment when I look at my TD account activity, but when looking at my payment history on my selfserve it only says I paid once. Is it possible to get that second payment refunded or put as funds in my account?? The mon...
Hi all just wondering if my data runs out before the end of the month can I add money to go towards more data until my plan renews ?
hello, I am new to Public moble, since two weeks ago. At first the sim card i bought has defect, then i bought second sim card last week. This time the sim card can work, but everytime when my friends call me, it will automatically transfer to voice...
@CS_Agent, please let me know how to stop the phone number transfer request. I need to withdraw this request from when I tried to set up the account, because I need to complete a phone number with my current service provider from corporate to persona...
I got a message that my plan has changed , though I did not make any changes. I would like to know what has changed.
Hello,I switched my sim card into a new phone and ever since then the data hasn't been working, I checked my account balance and I have 4GB of data available. Do I need to update IMEI information or anything else?
This the third time that my service has been disrupted. When people call me the call drops without even ring tone. When I call, the automated message tells that I dont have long distance feature and then it offers me the package. I am not even callin...
Just paid for my phone plan and my account says active but phone still isn’t working ?
Hello, My account was suspended as autopay did not go through on card.I made a 1 time payment totaling over $250 to the account and selected a new 90 day plan to suit my needs.payment was accepted, balance taken from my account total available, but n...
I wanted to get an account for my son. If I activate his account on pre-pay and use the same credit card information that I use for my account, would we both still qualify for the promotion? ThanksRob
Can i transfer from koodo to public mobile in walmart store or I can do it by myself online? or do I need to open the new account first then transfer the number from koodo?
@CS_Agent I still haven't received the $25 bonus on my referral done on Saturday. Neither the referred has received any bonus!!! What to do???
Does anyone have suggestions about what to do when you have private messaged a moderator concerning missing credit for a referral and they do not get back to, even after almost a week has past since you sent the message?Thank you for the input!
Hello, I set up a new public mobile sim card. I am able to send and receive text messages. However, I am not able to make or receive any phone calls. I tried rebooting the phone and also tried the sim card in another phone, but the situation is still...
Hello, I had a question on my mind, I was wondering which one loads webpages faster 3G or LTE and also I wanted to know which one of the data types uses more data.
Hello, Three times in a row now I have lost my ability to receive text messages after getting a message pertaining to a US roaming add-on that I have purchased. Any idea how to resolve this?
Hi, Can I get the plans for international calling to India.
Hi there, on my essential phone I am keep getting text from 611"Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time." I am not even trying to send any text . It has been happening since I got this phone. I went to...
How do you find the SIM NETWORK UNLOCK PIN ?
Hello I have been trying to pay with my credit card but it keeps declining. I had autopay setup but my CC expired a month ago but now have a new card. I have tried entering my information as accurate as possible nothing works. I have tried over 10 ti...
I linked this in another topic just wanted to post here since it made me smileAh the old days How many people here remember the Public Mobile advertising campaigns?Back when they used to create Super Bowl commercials for us Derekhttps://www.youtube.c...
Help... Everything works but I can't make or receive calls. Just signed up.
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