Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25435 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36926 Views
  • 185 replies
  • 27 Bravos

Help help help

How do you get a MOD help  I sent two messages and still no reply  No service since Friday  What kind of service is this 

Alpha4321 by Good Citizen / Bon Citoyen
  • 2066 Views
  • 17 replies
  • 0 Bravos

MMS

Do the Public Mobile plans allow MMS, particularly, the $10/30days for 50 min and 50 outoing texts that I am using? If yes, would outgoing MMS messages be counted towards the 50 outgoing texts quota, and how can I send them (i.e. how does my cell pho...

wleung by Great Citizen / Super Citoyen
  • 1129 Views
  • 5 replies
  • 0 Bravos

Resolved! Will I be charge LD? Toronto calling Vancouver PM user?

My sister lives in Toronto and if she calls me in Vancouver (my home base)..1. will  the call go through if I do not have LD add on?2. will I be charge minutes if I have LD add on? Can't find the answers, appreciate your response.   

Sarlye by Great Citizen / Super Citoyen
  • 1830 Views
  • 11 replies
  • 0 Bravos

porting in koodo prepaid #

Just set up my daughter on PM. Want to port over her Koodo prepaid #. I believe I need a mod for this to happen? -Todd

Rxtodd by Good Citizen / Bon Citoyen
  • 593 Views
  • 2 replies
  • 0 Bravos

Resolved! Free Sim Cards

Hi referring a friend should include free sim card

Souky123 by Great Citizen / Super Citoyen
  • 2015 Views
  • 9 replies
  • 0 Bravos

Resolved! Just switched today and incoming calls go straight to voicemail

Hi! I switched to public mobile today (about 5 hours ago) and all my incoming calls are going straight to voicemail. I am able to recieve texts though and I have decent service (between 2-4 bars), and I did reset my phone. Any ideas on why this may b...

jwaugh by Good Citizen / Bon Citoyen
  • 2239 Views
  • 17 replies
  • 0 Bravos

Invaild SIM card - network locked SIM card inserted

My phone is now giving me a message invalid SIM card. Networked locked SIM card inserted. I have had the phone on Public Mobile for about 1 year now.  It is asking me to enter a Network unlock code.  How can I fix this issue or get an unlock code?

bradwina by Great Neighbour / Super Voisin
  • 1033 Views
  • 4 replies
  • 0 Bravos

Resolved! auto pay problem

my first auto pay is today. but till now still nothing charge to my card, and i see on line my account display my plan is EXPIRED. So what that mean?Thanks for your information and help.

etobicokeboy by Great Neighbour / Super Voisin
  • 1167 Views
  • 4 replies
  • 0 Bravos

Activated 2 lines on 1 PM account error

So yea I didn’t know it was 1 email/pm account. First line is activated. Second line got glitched after submitted the CC payment info. Said to contact PM mods. I already PMed them but how long does it really take? The second sim activated says invali...

1175516425 by Great Neighbour / Super Voisin
  • 694 Views
  • 5 replies
  • 0 Bravos

iPhone carrier indicator is taking too much space.

I got started with Public Mobile since August. I use $10/month plan for 50 minutes talk and 50 outgoing text, as I am not using much text and call. I also added 1GB data add on. I like its coverage, affordable cost and data that carries over to next ...

image1.png
mintpanda by Good Citizen / Bon Citoyen
  • 2315 Views
  • 12 replies
  • 0 Bravos

Resolved! Connecting my phone to Data

Hello I have a new phone (Ulefone Armor 2), and I can't seem to get it connected to DataIt checks in the IMEI tool, I've set up the APN, and it says I'm registered to the Public Mobile Network 4G, but still no data.Any advice?

Perth by Great Neighbour / Super Voisin
  • 1258 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming Fees to receive phone calls and text

What is the price that will be charged to me if I am travelling to the US and has the US talk roaming option. Will I be charged for receiving a text message?I can't find this info anywhere somehow

Han_15 by Good Citizen / Bon Citoyen
  • 2904 Views
  • 10 replies
  • 0 Bravos

Purchased minutes Won’t ACCEPT vouchers HELP!!!

I have purchased minutes at a shoppers drug mart. I usually get them at Walmart. I have tried at least 30 times to enter the voucher numbers online and the *611 option and neither will accept the voucher numbers. Please help !!! Seems like I have was...

Prettygirl11 by Great Neighbour / Super Voisin
  • 902 Views
  • 5 replies
  • 0 Bravos

Data

Hi does the data shut of once you use all your data or will it go over and charge you big time?

Kh69 by Good Citizen / Bon Citoyen
  • 1169 Views
  • 7 replies
  • 0 Bravos

40$ Special Offer

Hey,I just want to ask what will happen when the 40$ 4.5GB Data offer ends?Am I going to get that plan in next months or it is automatically changed to another plan?Thank you!

jerryst01 by Great Neighbour / Super Voisin
  • 1222 Views
  • 7 replies
  • 0 Bravos

Please help.

I Lost my Security Question and 4 digit pin. Please help. 

Chris556 by Great Neighbour / Super Voisin
  • 424 Views
  • 1 replies
  • 0 Bravos

Resolved! Data not working

Hi, I switched to plan with data 2 days ago, but it's not working.I have LG G4, set up APN according to apn-canada.gishan.net, rebooted - still no luck.Hi can I get data working?

MaxKud by Great Neighbour / Super Voisin
  • 895 Views
  • 3 replies
  • 0 Bravos

I'm locked out of my self serve account

I tried resetting the password but my answer to the security question was rejected until I was locked out. Can a moderator please reset my password?

KJ1 by Great Neighbour / Super Voisin
  • 521 Views
  • 2 replies
  • 0 Bravos

Was charged twice

On my payment history states that on September 13th, the day I registered and created my account with public mobile, I paid $10 to public mobile and that I was refunded $10 however, my credit card statement shows I was charged $10 twice on that date,...

dzahariew by Great Neighbour / Super Voisin
  • 621 Views
  • 3 replies
  • 0 Bravos

Resolved! error page

I'm trying to get an add on, but each time I click the add on tab I get the error: Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. I logged out and in, still the ...

sahands by Great Citizen / Super Citoyen
  • 1189 Views
  • 7 replies
  • 0 Bravos

Data does not Work on iPhone

Data not working on iphone 6/ios12.Apn sertings verified to be correctPlan includes 4gb of data that I cannot use Pleas help

fgoncalves by Good Citizen / Bon Citoyen
  • 3238 Views
  • 35 replies
  • 0 Bravos

Canada usa plan

With th $50 Canada / USA plan can you call from anywhere in USA to anywhere in Canada or do you require any additional add ons. Thanks

Allan2 by Good Citizen / Bon Citoyen
  • 1893 Views
  • 14 replies
  • 0 Bravos

Renew data plan halfway through the month?

Hey guys, I used alot of data in the last 2 weeks, I still have 2 weeks to go before my plan renews, is there away to add more data? Can I cancel my current data plan and add a new plan? Any help would be great

Tiptopssss by Good Citizen / Bon Citoyen
  • 1549 Views
  • 9 replies
  • 0 Bravos

Data help

Hi, I have the $40 4.5GB plan, but I have used more data than usual this month, I still have 2 weeks to go before plan renewal, is there anyway to add data to my plan? Can I add another $40 for 4.5GB halfway through the month? Thanks

Tiptopssss by Good Citizen / Bon Citoyen
  • 509 Views
  • 2 replies
  • 0 Bravos

Lock out from my account

can anybody help me. get unlock from my account intry resetting my password but not even that is working. Thank you  

hwmedina by Great Neighbour / Super Voisin
  • 892 Views
  • 4 replies
  • 0 Bravos

number transfer is failed

 Hi.  I tried to transfer my phone number prepayed from CHATRMOBILE to PUBLIC  MOBILE and is failed. Now i can call from SIM card Public Mobile and from sim card CHATRMOBILE. But problem is what the two SIM cards have the same phone  number, but not ...

Michael1980 by Good Citizen / Bon Citoyen
  • 814 Views
  • 3 replies
  • 0 Bravos

Resolved! RCS Support and New Features

Hello Public Mobile, I'm wondering if there are any plans to implement RCS for texting on Android?  Also, are there any new features (eg. wifi calling, etc.) coming to the service in the imminent future? Appreciate the update

alldylallday by Good Citizen / Bon Citoyen
  • 5160 Views
  • 16 replies
  • 4 Bravos

Resolved! APN Settings not working

I did a factory reset on my wife's Galaxy S5, and now I can't get MMS messages to work. I entered the APN as listed on this page - https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-s5 but I just can't get it to work. I've tried restar...

BrentKilboy by Good Citizen / Bon Citoyen
  • 4993 Views
  • 12 replies
  • 0 Bravos

Resolved! Port Number from PC Mobile to Public Mobile at Mobile Shop location?

Activated my SIM with a new number as was stated if currently with PC Mobile or  Koodo, then port number with moderators.  Looks like I jumped the gun when I first read 'Up to two hours' to port. Seeing posts with 24hr+ for mods to repsond (Not their...

nothingworks by Good Citizen / Bon Citoyen
  • 2427 Views
  • 11 replies
  • 0 Bravos

Resolved! Failed number port?

Hello,  I activated my new SIM card yesterday around 11 pm. I got an unlocked refurbished Blackberry Curve 9360. I only want to use talk and text, not data, so I don't really care if data works or not. I tried to port my number from Rogers. Now my Ro...

alnerdo by Good Citizen / Bon Citoyen
  • 2100 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.