Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,An hour ago, I received a text message saying that somebody requested a transfer of my phone number to another phone service. It linked the SIMbot for help if it wasn't me that requested the transfer. I immediatly changed my password, but couldn't...
I registered yesterday on self service portal but my password might have been too long 22 characters. Now it won't let me login or forget lost password
signed up last week and got my phone working. Got a new phone (moto G8 power lite) this week, put the sim card in and now cannot send pictures. I've gone through how to set up the APN, but on this phone it doesn't seem to allow me to change or add an...
Lately, certain messages are not coming through from some of my contacts. Or if they send 2 consecutive messages, only the second message is coming through.Anyone know how to solve this problem?
I paid both my account and my wife's in may woke up this morning tried to make a call was told "Hey this is public mobile calling is currently not included in your plan" so I check on mine and my wife self server say we owe even though I paid in may...
I’m trying to create a ticket so a moderator can port-in my number. I have filled in the fields, answered 3 personal questions but it won’t let me create the ticket to submit. Figured it out! How do I delete This post??
hello, i just recently joined up with public mobile, like about 5 minutes ago. and i will be the first to admit that i made a mistgake and choose the wrong button for the wrong plan. see when first i selected the 50 dollar plan, it had stated that...
Lounged
I am planning to port-in my phone number soon. (using a temporary number right now)Should I setup voicemail before I do the number porting, or should I setup voicemail after doing the number porting?
I've got few calls couldn't make through. And few calls the other parties couldn't hear me at all. I'm in Calgary. Anyone has the similar issue?
I have a really old samsung s2 2011 phone and i wonder if it is compatible with public mobile as public mobile isn't listed as a network. When i look at network mode it says gsm/hspa/lte. I don't know if that helps. It previously worked with bell. I ...
I have the basic $15/month plan and unsure if calling a 1-800 number uses up my plan minutes? For example does the plan treat 1-800 numbers (outbound) no differently than any calling any other phone number? Thank you,
Why is my 1 gb Christmas bonus days being used before my 500 mb recurring bonus that i got when i signed on. I think this should be used last??
took forever at walmart because system crashed
I set up auto-pay on my account, but the plan was suspended. There were sufficient funds in the account to pay the monthly charge. How do I re-activate?
I just activated today, and I can't find that the promotion was added to my account? I activated with he same email as I gave for the promo.
How do i do the porting online.The koodo bought the pc mobile but the account number is still pc mobile.Also i ordered a sim online and will reach my home in couple days.When I called the koodo to ask about porting they are too busy with low staffing...
I just signed up to Public mobile last night. I took a $35/mo promo deal, and as soon as I paid for it, I saw a $10/mo off for 6 months for new customers...how do I get this deal?
Hi, So Im on the $50/month plan and with my rewards and whatnot, my bill ends up at $43. This month, I checked my statement and public Mobile charged me $48.59. When I checked my payment history, I should have only needed to pay $43. Why did PM take...
So I successfully activated my SIM card, but got this red error message at the top of the summary page: - Sorry, your 4-digit PIN was not accepted. Please visit our online Community at publicmobile.ca/community for assistance.As you'll see in the scr...
Hi there, It seems that my phone number that was ported over doesn't receive Inbound calls, despite the fact that I'm paying for the $25 plan that includes Unlimited Talk Canada-Wide. I've had the plan for over a month and have already power cycled t...
I have been charged for data addon with $40 which I have never asked forCan this be explained and reversed?
I just recently sign up for public mobile everything is working fine beside my voicemail. I have set up my pin an greetings, if anyone calls me it goes to voicemail an doesn't prompt them to leave a voicemail it drops the line then starts to call my ...
account number from Koodo: ********number to port over:***-***-**** new sim is active with public and has service
I received an email from public mobile giving me a discount if I activated my account again. In order to claim it I need to provide my email in the “username (email address)” box which I did, but for some reason it will not let me continue as it keep...
i have the $50 8gb data plan and everytime i try to send an imessage it doesn’t go through and makes me send it as SMS? Help please!
I have 100 minutes Canada wide talk...why am I being asked to pay more for long distance
I signed up for autopay with credit card and when i checked credit card bill shows that reward is not applied how do i get $2 credit?
