Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I live in a remote region and have terrible internet. I rely on hotspotting from my phone to do my job. I buy a lot of data add ons. I just bought $120 in data add ons, my account shows the add ons are active, but when I try to hotspot, I get an err...
Hi I moved yesterday from Rogers to Public and I am not able to get calls or text messages. Internet works and I can call, but not sure what is happening. Rogers says to ask the new provider to send a request, but how to do this?
Yes, I have a serious concern! PM is refusing to accept my Visa Debit card. I have registered it, the numbers are correct and you still won't accept it. I've spoken to my bank and they say your message that you tried and it didn't go through is fals...
I tried to port a number over from Bell to PM last night. Bell sent the number a text message saying that I need to authorize the port but there was no option to accept or deny. I contacted Bell this morning and they told me that PM needs to send ano...
Hi, I joined public 2 weeks ago .I'm getting a second phone for my work and I want to figure out if I can have 2 lines on my account or do I have to make a second account? Thanks, -Adam
On a Regular PM plan - when trying to forward the phone - get an error that the feature is not available. Considering that CF is available for all PM plans... I think there is back end issue here. Submitted a MOD ticket :147979-270 - hoping to get ...
Hi there I just switched both my phones this morning from bell mobility, and my first one that I switched didn't seem to have created my account right and when I submitted my payment I got a common error and when I tried to redo it again it says tha...
I know they promote new plans coming out, but I wondered if they also inform if such and such plan will be going away soon so now's your chance to hop onto it and keep it grandfathered at that point for those who wish to switch or switch back to it ?...
My Canadian Visa Card recently expired, but I having trouble adding my new card. Each time I try to add the new card I get a message saying: Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase co...
Using the "Change Phone Number" I can't seem to port over my number from Telus. I've spent hours on the phone with them today and they've confirmed multiple times that the number is free and ready to be ported. Every time I click "Check to see if yo...
Hello, my account locked for no reason. Can you please help me reactivate my account? Send me PM and I will provide any information you need.I had an ticket open from couple days ago and was close because of mistake. ThanksPete
So I've got a Pixel 2 XL and a couple days ago it started showing that I don't have phone service... It shows bars with an X on it. Most of the time the phone seems to work, but sometimes I can't receive calls though. I've restarted my phone several...
I did not get any reward since beginning when I set as auto-payment option. It always show you got reward but I did not get any. Please someone solve this problem. Thank you!
I'm not or will I ever be a public mobile customer yet they have blacklisted the tablet I purchased and have reciepts for from a pawnshop. I'm in a very pissed off mood I have to deal with no customer service. I would appreciate my tablet being remov...
I bought a cheap Ushining brand phone for my kids to use. The phone is not on the compatible list. Anyone else have this type of phone and able to get it to work?
