04-05-2019 02:29 PM - edited 01-05-2022 07:06 AM
04-05-2019 04:17 PM
@racing8722 wrote:I just sent them a message, thank you for the link to send them a private message, hope it works🤞
Another thing to try while you wait for the moderator is to manually add another $1 into your account and upon success restart the phone. See what happens.
04-05-2019 04:13 PM
I just sent them a message, thank you for the link to send them a private message, hope it works🤞
04-05-2019 04:10 PM
I just tried, still doesn’t work
04-05-2019 04:06 PM - edited 04-05-2019 04:06 PM
@racing8722 a écrit :That was accidental, I did the lost/stolen trick and it still doesn’t work, restarted my phone, and tried to make a call to check, and it says it’s a long distance number not covered by my plan, (it’s a local number) please help 😞
It happens sometimes.....the moderator can really help you with that. Did you write a private message to them? https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Waiting time is few hours to 2 days...be patient...again....
04-05-2019 04:05 PM
@racing8722 wrote:That was accidental, I did the lost/stolen trick and it still doesn’t work, restarted my phone, and tried to make a call to check, and it says it’s a long distance number not covered by my plan, (it’s a local number) please help 😞
Did you try putting a +1 before the number? Sometimes even though it's a local call it allows you to make the call.
04-05-2019 03:53 PM
That was accidental, I did the lost/stolen trick and it still doesn’t work, restarted my phone, and tried to make a call to check, and it says it’s a long distance number not covered by my plan, (it’s a local number) please help 😞
04-05-2019 03:26 PM
@racing8722 wrote:Nothing works, and because this customer service is garbage, I have better things to do then wait hours to activate my phone again, get some real people on some phone lines a little easier Boys
And just like that, minutes later, lickety split...you're going.
Why did you wait 15 days?
We pay less for this customer service model.
Glad you got it going.
04-05-2019 03:20 PM
@racing8722 If you want to try the lost/stolen trick go into your self-serve account, report your phone as lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.
04-05-2019 03:09 PM
How do I do said trick?
04-05-2019 03:07 PM
Nothing works, and because this customer service is garbage, I have better things to do then wait hours to activate my phone again, get some real people on some phone lines a little easier Boys
04-05-2019 03:05 PM
Since last renewal, it says account staus Active.
04-05-2019 03:01 PM
Sorry to hear about this. If your plan is active in your self service account and your service is not working, you could try the lost/stolen phone trick. It seems to reset your SIM card and re-activates your plan. Otherwise, you might be stuck waiting for moderators. The wait times have been about 2-3 days unfortunately....
04-05-2019 02:33 PM
@racing8722 wrote:Paid my bill and haven’t had service for 15 days, can someone help me out?
15 days!!??
What service? Calls in/out? Texts in/out? MMS in/out? Internet? All?
Why did you wait so long?
04-05-2019 02:31 PM
@racing8722 wrote:Paid my bill and haven’t had service for 15 days, can someone help me out?
Did you activate 15 days ago or is this since the last renewal? If you log into your self-serve account, what is listed as your plan status?