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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72704 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74847 Views
  • 180 replies
  • 32 Bravos

Data Usage

I changed my plan 4 days ago from 4 gigs to 8 gigs and I still have 4 gigs

derek1959 by • Great Neighbour / Super Voisin
  • 2415 Views
  • 12 replies
  • 0 Bravos

PASSWORD CHANGE

Can someone please tell me why I keep getting phone calls telling me that I have to change my password?  I have no idea what this person is talking about and what password has to be changed and why?  It would be nice if this robot could be more expla...

Speedy by • Good Citizen / Bon Citoyen
  • 1465 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot make nor receive calls

I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago 

marigold by • Great Neighbour / Super Voisin
  • 1777 Views
  • 5 replies
  • 0 Bravos

Resolved! Free International Texts

When a plan gives me "free international texts", does that mean all standard text messages coming in and going out of Canada to anywhere in the world are free?

govserv1 by • Good Citizen / Bon Citoyen
  • 1835 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Receiving calls from Mexico

Just posted a similar question. My friend actually called his carrier who was told that my number did not exist. Did you ever resolve this? 

vicgal by • Good Citizen / Bon Citoyen
  • 3789 Views
  • 13 replies
  • 0 Bravos

Funds not showing updated balance?

So my renewal is on July 2nd.  I have 4 dollars of funds remaining.  I went and made a payment to cover the amount due.  I never got any confirmation that the payment was successful.  So I tried again but got a message saying that I already have enou...

mobileguy by • Model Citizen / Citoyen Modèle
  • 3226 Views
  • 25 replies
  • 0 Bravos

Promo code

Hello. I am new to Public and seen there is a code that I can use (A reference code). Is there a place that people post these codes or would I have to get this code from someone? Thanks Andrew

AndrewB by • Great Neighbour / Super Voisin
  • 2200 Views
  • 7 replies
  • 1 Bravos

Barely any service since switching from OnePlus 5T to Samsung A51

I live in an area where cell service should be great.  All my friends on their different carriers have no problems, then theres me.  I had a OnePlus 5t and maybe got 2-4 bars of service.  I just switched to a Samsung A51 and now I have no bars and st...

tabbitatt by • Good Citizen / Bon Citoyen
  • 4989 Views
  • 27 replies
  • 0 Bravos

Cannot make outbound call to local number

Hello,  I hope someone can help me please.I have unlimited provincial plan. I can make outbound calls to everyone in Ontario, except one local number with area code 647.It says " you dont have an active addon, this call is a long distance"I tried rem...

arun1824 by • Good Citizen / Bon Citoyen
  • 3121 Views
  • 13 replies
  • 0 Bravos

transfer phone # from other provide

Please note that the block as been removed on phone # xxxxxxxxxxxxx and xxxxxxxx ,  please activate?  edited by colmputergeek541: phone numbers removed

martinemartin by • Great Neighbour / Super Voisin
  • 1357 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment failed

Hello, I have been a public customer for a few months. The auto pay always worked fine. This month I logged in to see my auto pay has failed. I have been trying for hours to register my card but it keeps saying reg. Failed.    Is there any way to mak...

psk0812 by • Great Neighbour / Super Voisin
  • 3770 Views
  • 12 replies
  • 1 Bravos

USA (Talk, Text and Data) 10 days for 20$

Hello all; I hope everyone is staying safe and healthy. I have asked questions in the past regarding the USA add-on.  These two may be a simple ones to answer but I have to ask anyway, lol. 1) as soon as I add-on USA (T, T & D) the clock starts, corr...

rickstevens by • Good Citizen / Bon Citoyen
  • 2192 Views
  • 7 replies
  • 2 Bravos

Resolved! Voucher

Can’t post my pin number

jpickford by • Great Neighbour / Super Voisin
  • 2074 Views
  • 7 replies
  • 0 Bravos

Resolved! Question about welcome back email offer

Hello users, I received an email offer that if I activate before June 30, 2020 using my previous account email address (this account was deactivated months ago) then I can get $10 or $15 off my bill for 12 months depending the plan I choose. This is ...

Resolved! Cannot finish activation

I got an email with promo: $10 credit for anyone who return to Public Mobile. I bought a sim card and started the activation. In the middle of it I hit the back button. After it I could not proceed with activation. The system reject the SIM card numb...

maxkram by • Great Neighbour / Super Voisin
  • 1708 Views
  • 4 replies
  • 0 Bravos

I can't do any call

I made a payment but I can't make any call also I change my plans but still doesn't work so public mobile took all my money and I can't do anything

Chimpy by • Great Neighbour / Super Voisin
  • 1352 Views
  • 4 replies
  • 0 Bravos

Resolved! Mobile Network not available

Hello, I'm using a OnePlus 5 and whenever I try to make an outgoing call I get mobile network not available. I can receive calls though. There hasn't been any software updates on my phone for a month so I don't think it's a bad update.

moffa by • Good Citizen / Bon Citoyen
  • 3875 Views
  • 12 replies
  • 1 Bravos

Resolved! SIM card locked. (What do I do?)

Hello,I just purchased a used iPhone froma friend, and I am trying to switch to use it.   However, when I put my Public Mobile SIM chip into the used iphone, it shows this message:-------------------SIM is locked - 1 attempt remaining----------------...

hstraf by • Good Citizen / Bon Citoyen
  • 1598 Views
  • 2 replies
  • 0 Bravos

Vouchers

So I went to the store today to buy a public mobile phone voucher, they guy gave me the wrong one he gave me one for bell I noticed after getting frustrated that it wasn’t working after trying it many times, I returned it and got a public mobile one ...

Billie2101 by • Good Citizen / Bon Citoyen
  • 4715 Views
  • 22 replies
  • 0 Bravos

Resolved! Credit tip up not working .

8 hours ago I purchased a $40 top up from Walmart bc . Like I have done every month for 5 months .. but this this the $40 was added I got the sms saying successfully added but all day I’ve had no credit/ no internet .. what the heck ... my account sa...

Sampatterson by • Good Citizen / Bon Citoyen
  • 2091 Views
  • 8 replies
  • 0 Bravos

No Phone Service

All day today my phone kept saying "Emergency Calls Only".  My account is active and paid up.  I eventually realized that my number was re-directed to another SIM Card and used to authenticate illegal transactions online from my bank account.  How as...

Resolved! Seeing someone else’s usage history

Has anybody else checked their usage history only to find that all three months of listed calls and texts were not made on your phone, even though it shows your correct phone number?  This has happened to me.  I don’t know if it’s a system error or f...

lizsoria by • Good Citizen / Bon Citoyen
  • 3601 Views
  • 13 replies
  • 0 Bravos
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