Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey all, I just joined the community board- how do we earn back those $'s?
I received a phone call from 1-800-777-1888 and a woman named "Denise" said that Public Mobile is missing an information field on my application and they need it filled out. "Denise" is not clear as to what is needed and where to submit this informat...
Im already signed up for autopay on and old credit card that is no longer in use. I cant see any way to update to my new card. It only gives the option to remove autopay. Ive done this and if I sign up for auto pay following it will automatically hav...
Are there available phone numbers for the area code 807. Specifically Kenora?
I recently purchased a "BLACKVIEW A60 PRO-DUAL SIM". I was told that it was compatible, for use in CANADA/MEXICO. When I placed my SIM card in, it showed up: TELUS and gave my phone number, but there is no network connection..Can you help me to solve...
I can't call certain numbers as I get that message, even although my account has: - 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextIt looks like local numbers are fine, but not long distance, even 1-800
I changed my number 2 days ago but now I want to change it again. My question is can I do it now or I have to wait for some time? If so, how long time do I have to wait?
We got this phone for my elderly mother and are having some issues with it. Jethro 3G Model SC318v2 It can call out without issue, but about 1/3 of the incoming calls go straight to voicemail without it even ringing. Do you have any suggestions or ti...
Cant get to register my new simcard ..Ive put it in the phone already and i still have the old one ...i get an error when i enter the sims number in the replacement page ..Never had any issues with PM ..
I was trying to change my plan and hit submit twice now there is 80$ in my account I want a refund for one charge. I tried reaching out to moderator but my information blanks out when I try to give it on the chat line. I dont want to continue the pl...
Hi,I can’t seem to locate an option in the Subscriptions & Notifications where I wish to be notified through an email when a PM service is affected across board for all users. Some examples below:Self-serve service down on certain days for maintenanc...
Hi community, I have been on Auto Pay for years and years now. I checked my account today and it says my plan expired because the auto pay didn't work this time. I just paid by clicking 'Reactive Current Plan' but it still shows as EXPIRED. Does anyo...
Hello all, Any one have experience the Rewards is not showing on availabe funds, but I also checked with my friends, they are still using Public Moible...Please help!!
Can I pay for the phone from my bank account?
I just joined Public Mobile. Got 2 sim cards. One works in both phones and one doesn't. What do I do for defective sim?
Why does my phone not work after I have $30 credit? Initially I bought $20 credit and now I bought an extra $10. As this is not a plan I thought $20 was sufficient. Also i hope the recharge credit will start from today's date. Please reply asap as I ...
I got charged $10 this month and $5 last month for automatic top up. I started the plan only couples of months ago and this is surely not a charge for renewal. Also the SIM card is not inserted to any phone and there is no activity for usage and th...
I had a balance of $14 in my account and $15/month plan have been receiving the $2 reward for Autopay before payment is applied so I thought $14 + $2 = $16 would cover the $15 payment. However after the due date of Oct 24 I did not receive the Autopa...
Is anyone aware of any extra bonus' for referring a friend, apart from the standard $1/month savings and friend getting $10 credit? I understand there was a promotion recently that the referrer (current PM client) would also get a $10 credit. Just...
Hi! I'm about to relocate to Canada (Alberta) from overseas. I've ordered my Public sim card - ready for my arrival soon. Will I need to provide ID to order a plan for myself?
I am trying to get a code from facebook messenger but text will not come through to phone. powered down, texted to it and from it all it good. any thoughts?
Hi, 2 months into using this network, first time on the community. just noticed on my credit card i'm getting charged 26 a month for the 30day play and not getting the 2$ taken off for my auto pay rewards. how to i fix this plz, the reward did not ap...
My phone did not reactivate! It's like my $ is stuck in there, usually I get a message saying that my phone has been reactivated & I am panicking because there is no one that I can call to make sure it is done!!!!
Is 4g LTE CDMA or GSM?
hi my iphone is sim not valid help me please
I have my credit card registered for the $2 Auto Pay Credit but like most people on here I play it safe by manually toping up before the renewal. This message came in after the official announcement and after the official text. CSR/MODS of cell phone...
Hello, I'm helping someone activate a new public mobile account. I was filling in the online account set up and when reviewing the order saw I had entered my postal code instead of her postal code. I hit previous until I reached the account set up ...
Hello there,I have the $25 plan. Are incoming calls from the US and oversea countries free to receive? Also, for calling out, can I buy a calling card to call out to countries like South Korea and USA with my Public Mobile plan? Thank you in advance ...
HiJust bought new phone One Plus 7 pro. Insered SIM card. It says connected to Public Mobile, I able to text but internet not working
I am trying to use the Public Mobile Online Activation to switch my phone account to Public Mobile. It asks me to enter my 19-digit number of my SIM card. But I check my iphone and found that the ICCID was 20-digit and IMEI is 15-digit (without space...
