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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PM APN automatically switches to PC mobile for data usage.I have a Redmi 4A

Why does the APN on my phone switch? Is it supposed to and is that ok.?.Data seems to not work with the public APN very well..I checked and rechecked the settings. Any one else have this issue and how did you resolve it?. Thanks!

Resolved! Switching plans. Options

Hi,I don't frequently visit PM's site and I noticed some of the plans changed. I have 3 phones with PM on 3 months plans with auto-pay that just got renewed. I'd like to switch to new plans for each phone but the only options offered are: 1) pay now...

Resolved! keeping old number

I'm brand new to this and I;m just wondering if theres a fee associated with keeping your old number when switching to public mobile from another company.

Resolved! I was double charged.

When I made a 'one-time payment' using the website form, I entered $12.00. In addition to the page giving me an error, I noticed that it charged that amount 2x to my debit card. How would I go about getting a refund for this second charge?

where can i get a sim

i live in trent hills and want to know if i have to drive miles to get a sim card i can get lucky moble sims in the dollar store

My account is updated and everything works, but data traffic is not available

trouble with self serve

Having trouble changing my plan. Everytime I click Plan and Add on's I get Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.

Resolved! Account has already enough funds, CANT REACTIVE

My account has been suspended due to not paying in time even though AutoPay has been on.Everytime I try to pay for it, it keeps saying I already have enough funds in the account. I tried Chrome and Incgonitio and it still doesn't work. It says I have...

Resolved! New account and porting number

If I am setting up a new account I get to choose a new phone number. If I port an existing number can it be done a day or two later or do I have to wait 30 days ?I have read instructions on this, however I'm confused about whether or not the number ...

Resolved! Two phone plans under one account.

Is there a way to add additional cellphone plans under one account?

Resolved! bonus data with auto pay

Some credit is in my acct. Do I still need to set up an auto pay so that i can have the bonus data? do i still have the bonus data before the credit run out if i don't set up?

Resolved! Help! Account suspended with active Autopay

Hello Community, Today is the payment due date of my plan, and unfortunately autopay somehow didn't kick in like before. My account is now temporarily suspended due to non-payment, but if I go to self-service website, it says "Autopay is active". Whe...

Resolved! Can i use my old PM sim to activate a new account?

Hi everyone, I used to have an account with PM was moved as part of the kodoo migration. Now I am looking to move back to PM. Will i be able to use the old sim? Thank you,

Resolved! Monthly payments

I am just curious as to why my monthly bill says 38 dollars on transaction history but my card is charged 41 sometimes or 42...? I'm assuming taxes but just want to verify.

Methot of Payment

How do I stop auto payments?

Resolved! Referral reward

Sign up using this code and get $20====== [code removed, no ads here ....... Luddite]

puk locked sim

Phone Eligibility

Here's a frequency check website that will check whether your phone will work on PM's networkCant veryfy the authenticity...https://www.frequencycheck.com/

pmt plan email ok?

can i send pmt. via email?i only have debit Not credit debit Not c.card i would like to know if my bank is on your list [ coast capital savings Federal Credit Union ]i may join publicmobile.ca $15/mo plani would like to get $15 out of my debit chequi...

Resolved! recharge.com or payment vouchers?

Hey guys,I have seen a lot of complaints about payment vouchers and saw recharge.com as an option but wanted feedback as the site does look a bit questionable... If I was to get the payment vouchers my nearest store is an hour walk return and there i...

Self Serve Sign In

Morning, I keep trying to sign in and it won't let me, so I tried to reset my pass word and says I have to contact admin. I have been waiting the 1hr lock out time even left it over night..Rather frustrating to say the least.What do we do now..???

iPhone switching from Speakout to PM data fix

Hi All, New to Public Mobile and excited to finally see a decent and affordable service. Should of switched months ago! This is more of an FYI post and not a question. Ended up troubleshooting this myself but I figured I should post incase anyone els...

Resolved! How to confirm a mobile number status (active, assigned or not, etc.)?

Good day all, up to October, I had a prepaid mobile number with Koodo. Had it for a few years. Long story short, the number was cancelled on me and the sim card rendered void while I was abroad. Shortly after, I contacted Koodo and it was agreed that...

Resolved! Mobile Network not Available

I was able to make and receive calls yesterday morning. In the afternoon, I noticed that the voicemail number was periodically missing from my call log and I got the message Mobile Network not Available. I restarted the phone, removed and replaced SI...

My sim got stolen

HiMy sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.

public mobile not reactivating

Hello I have sufficient funds in my account but public mobile keeps asking me to inter a voucher number or credit card, to reactivate my account please help

Incoming calls/texts not being received

I had my phone set up a week ago and appeared to be working fine but I cannot receive incoming calls and texts now it appears. How can I fix this? Is there a way to talk to someone who can fix this for me?

Texts received are delayed

Ever since I've switched to Public Mobile, texts from others are significantly delayd (up to 30-60 min). Sometimes I will text them, then I'll get a flood of 4 or 5 messages at once that were actually sent awhile ago. I've rebooted my phone and remov...

Special deal free month if new

I was wondering about the special deal for new accounts. The deal expired at midnight on the 16th. Apparently new accounts have the first month free but I don't see anything in my account

Is $10 plan eligble for Loyalty and Autopay rewards?

Is $10 50/50 plan eligble for and both Loyalty and autopay rewards? Theoretically after 5 years could it be $3/month. $10-$5-$2=$3 I searched but saw conflicting info on this.

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