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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot Change SIM

Hi, I'm trying to change my SIM card through the self service portal.I have entered my new SIM card number, and when I submit, it just says 'oops' and logs me out. Does anyone know if there's something that I'm missing?

How do Ilose the US carriers apps now that I am in Canada?

I have put my Public Mobile SIM card in my LG Stylo 4 phone which I had been using in Florida. The phone works fine and in "settings" it says I'm on the Public Mobile network..However, when I turn the phone on, the start up sequence loads the "Metro...

Resolved! Is my Chilliwack 604 number a long distance call for Vancouver 604 friends?

Hi Friend of mine just pointed out that they got dinged $3.50 from their wireless provider when they called me, my number is 604.845 It's chilliwack based because I wanted a 604 number at the time. Is that considered LD for mobile customers?

Resolved! Cannot reset password

would like to reset password after serverl tries with different password.but not able to pass the security questions. How can I reset my password?thanks.

lost phone

Resolved! lost phone

i have lost my phone and ordered a new sim. can i read my text messages online while i wait for new phone to be set up?can i retrieve them after i set up new phone?thank you

Resolved! Re: Cannot make nor receive calls

Am using a samsung galaxy a20. Cannot make or receive phone calls. Transferred from koodos several hours ago. New sim card and unlocked phone.

Resolved! Can't login!!!

@Tiana_V I can't login and when I get the reset password email and reset the password then try to login, it keeps telling me its the wrong password and locks me out again!!!

Wrong Add On purchase in Error

Resolved! Wrong Add On purchase in Error

Purchased wrong add on

$10 off for first 6 months reward not showing up

Resolved! $10 off for first 6 months reward not showing up

I signed up for the Facebook offer for the $10 off for the first 6 months if signed up for a plan of $30 or more. I signed up for the $35 a month plan. My Rewards shows my $2 credit for auto pay and my $10 Friend Referral Reward but the $10 a month...

Re: Auto pay FAILS

HI - MY ACCOUNT KEEPS FAILING TO ALLOW AUTOPAY - VALID CREDIT CARD, ETC.SO MY ACCOUNT SUSPENDS FORCING ME TO MANUALLY PAY - WASTING TIME & LOSING IMPORTANT WORK CALLS.

Resolved! Question about getting my name to show up on Caller ID

Hi Everyone, I've been with Public Mobile for a few years, but for my line of work right now I need my name to show up on people's phones. Right now it's just a number that shows up - does anyone know how to turn this "on" in Settings or otherwise s...

Resolved! Puk Code

I just got my son a new phone and the SIM card was working the last week. Now it says sim locked and I need a puk code?

Resolved! Using extra sim cards

I think I saw a comment a week or two back about acquiring extra sim cards and using them to generate rewards. How does that work? Do you activate them for a reward and then let them die?

Data Setup iPhone 6S

Does one have to manually setup their data or is this auto configured in an iPhone 6S?

Can't Use Mobile Data

I just signed up with Public Mobile this weekend and I haven't been able to use my data at all. My phone will sometimes say I'm connected to either 4G or H+ but I can't use anything that requires an internet connection. I tried changing my APN settin...

Resolved! Plan status indicates "plan expired" due to insufficient funds but on auto pay

Plan status indicates "plan expired" due to insufficient funds but on auto pay. The plan was on hold as phone was in for repairs. Just took plan off hold and now it indicates that the plan is expired and there are insufficient funds. The plan is o...

Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Hi, I recently signed up to Public Mobile and transferred my old number over. I'm told it can take up to two hours to be fully functional but it's been about 24 hours now and I'm still having issues; I can make calls and I can receive texts but I can...

Resolved! Phones

Does public mobile accept i phone 11 pro max , will it work with public mobile

Unlock phone

Freind referral reward

Hi, I referred public mobile to my friend and he activated his account. He got $10 bonus credit. However, i did not receive the $1 friend referral credit. Can anyone help me how to get the $1 credit Thank you

Resolved! Auto pay

I have set up auto pay on two phones but it is not taking payment on one of my plans

Resolved! Question

IS it possible to see if I have an overdue payment (I set up an autopay so I do not think it would matter but just wondering)?

Transferring a cellphone from another provider

My wife currently has an account with Bell and would like to join Public Mobile. Do we have to contact Bell and terminate the account before joining up with Public Mobile

Resolved! Dual SIM dual standby

So these new-fangled phones can have multiple SIM's. Or 1 slot can have a SIM or an sd card. They say they're dual standby. I think I understand some of these things.I've done some searching here and certainly dual SIM's have been talked about. I thi...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Cannot Change SIM

How do Ilose the US carriers apps now that I am in Canada?

Resolved! Is my Chilliwack 604 number a long distance call for Vancouver 604 friends?

Resolved! Cannot reset password

lost phone

Resolved! lost phone

Resolved! Re: Cannot make nor receive calls

Resolved! Can't login!!!

Wrong Add On purchase in Error

Resolved! Wrong Add On purchase in Error

$10 off for first 6 months reward not showing up

Resolved! $10 off for first 6 months reward not showing up

Re: Auto pay FAILS

Resolved! Question about getting my name to show up on Caller ID

Resolved! Puk Code

Resolved! Using extra sim cards

Data Setup iPhone 6S

Can't Use Mobile Data

Resolved! Plan status indicates "plan expired" due to insufficient funds but on auto pay

Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Phones

Unlock phone

Freind referral reward

Freind referral reward

Resolved! Auto pay

Resolved! Question

Transferring a cellphone from another provider

Resolved! Dual SIM dual standby

International call add on

Data will not activate

using in US

Pull SIM card out phone but keep account active

My new plan from today doesn't work

US roaming