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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My sim card is not working

I try my boyfriends phone the sim is not a working right the sim number is **************** the service isnt working. Please help me out.

Resolved! Regarding new setup

I activated my card and selected the 50$ plan and according to website it says any card activated from 15 Nov to 23 Nov we get 10$ off for first 6 months. I did not get it and I made a payment of 56$ for the plan and when I login it tells me I have 2...

Resolved! Lost username and password

I have lost my username and password. I need to update my payment information and cannot access my account.

Report a UI bug on the Self-Service page

Searched the community for this but there was no mention. On the Self Serve /Overview page clicking the change page button brings you to the https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChn...

Resolved! cant make a call

hello, i have been a public mobile for a wile now i have the 10$ plan for 50 canada wide min a month. all of a sudden for about 3 days now i can not make a call. i get a message saying we are unable to complet you call as its long distance and you ha...

In past threads there has been a need for invoicing.

Today I was successful in doing a copy and paste from my Transaction Page(s) to Excel. Would that not be accepatble? And maybe along with a screen print of the month? I plan to do this monthly. Just a thought.

Charged inappropriately

Hi, I was charged thrice on Sept.11,twice on October 11and twice on November 11 for my bill.I have done autopay..How can I get my balance returned

Resolved! Unable to log in to self serve

Try to reset pass word won't le me. Can't get into account.

Resolved! SIM card

I have an IPad Air Cellular. My Pixel phone is subscribed to Public Mobile. Can I move the SIM card from the Pixel to the IPad to use the data portion and then back again? I like to have internet when I’m away camping and can’t get wifi service.

Resolved! Who should I contact to get monthly statement of my bill?

Could anyone help with an e-statement of my monthly cellphone bill, including my name, cellphone number, payment amount, address, etc.. online or via email.Thank you.

Resolved! $10/mo for 6 months!

I switch from freedom on Nov 10, 2019. their plan was 6gb for $40. I had both Public and freedom for 2 weeks while I tested my new Public service. Now 100% Public. Not fair I missed $10/mo for 6 months by 5 days. Are you able to help?

Resolved! Samsung Evergreen Sgh-a667t

Hey I have the above phone, and am having issues getting it to connect to the public mobile network. It is unlocked, was with Telus, but I can connect to a Fido sim with no issues. Did a search on the form and others seem to be able to use this phone...

Resolved! Purchased wrong add on.

Hi I am new on here and I purchased a us data roaming add on..I live in Canada and don't travel I am hoping someone can change my add on to a data add on I can use here at home in Canada.

Resolved! Accidentally purchased us roaming data

Hi can anyone help me change my add on I accidentally purchased us roaming data for 20 dollars ..I live in Canada and meant to purchase extra data I can use here at home

Resolved! Community Rewards

Where can I see the amount of dollars I get for participating in the community?

Resolved! Port number

Hi everyone I was with bell. Then I decided to try lucky mobile and ported my bell number to lucky mobile 2 weeks ago . But now i want to port my number from lucky mobile to public mobile. How long will i have to wait to port my number?

Transfer from Chatr to Public Mobile

How can I transfer from active Chatr connection to PM? I've Samaung A70.

Resolved! Adds on 500 minutes consumed on in-coming calls

Hi there - Please any body apprise me the icoming calls are being charged? I've purchased 500 minutes as an adds on a $10/m plan. The adds on minutes are consumed with out dialing out. Can anybody guide me on this?

Resolved! Service

Do you get much service in more remote places like Newfoundland?

Resolved! not working

Hiw come my phone not working in the us i have the international plain and cant get or make call or text.

Resolved! Oneplus 7T

Is this phone compatible with the Public system?

Resolved! 4 digit pin number

I have misplaced my Public Mobile PIN and I have done a factory reset on my phone. How do I recover the PIN for my plan?

Public vs Eastlink

I will post this for anyone looking to make the jump to Public! I was with Eastlink on their newest network ( faster texts/calls/data ) this is the biggest laugh i ever had. I ported or to Public on the wekend from my Eastling account. Ya Public's 3...

locked out

after having been locked out and trying to get a new password, I am still getting stuck on the security question. If I enter the security quesiton as I remember, and click on continue, the next screen informs that the answer to the security question...

Resolved! Paying my Autopay account

I have 3 phones signed up for autopay on my credit card. My old card was compromised and they are sending me a new card but it is unlikely to arrive before my next payment is due. How can I pay my accounts so that my service is not interrupted.

Is iPhone 6 compatible??

I just purchased a SIM card and activated it with the $15 plan, BUT when I inserted the SIM card in my iPhone 6 the message: No SIM Card Installed shows up!Am I doing something wrong? This website specified that the iPhone 6 is compatible but it does...

Resolved! Today, I activated at a retail store and didn't get the option to put a referral.

I'm very dissapointed. I went to a retail store to by a SIM card and didn't realise that I wasn't given the option to put in my friends referal code. The person at the store didn't give me the option. Is there anyway to change the referal person? Dan...

Resolved! Cellular settings on iphone 7

The instructions are to change the cellular settings but the phone appears to be working without doing that and public mobile shows as provider. Do I need to do anything or just go on my merry way?

Resolved! $15 unlimited incoming calls

Hi. Is the $15 plan with unlimited incoming calls mean anytime from any other service provider including from the US not just PM numbers?

Resolved! How do I know top% in October 2019?

Can someone tell me how do I know what top% in October 2019 for myself,usually I got from email and this monthly I don't get any information for top% in October.

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