Rewards not being applied

[mark001]

Hi, recently noticed my monthly bill increased by exactly the difference of my rewards plus tax.  I logged in and checked the rewards tab and my rewards are still there but when I check the payment history the rewards are no longer being credited to my account for some reason.  It only just started this last billing cycle.  Can anyone suggest what the problem may be?

[Jackhyf63]

Only moderator has access to your account.  Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am · Accepted solution]

@mark001 , is probably an issue with the payment system not picking up so that rewards properly.  I had that happen in my renewal a week ago.  I suggest seeking moderator team assistance to correct it.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.