[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Referal
HiHow many person an individual can refer
Resolved! Question
My husband has autopay set up and money came out of his account but it says its suspend how come
Resolved! Long Distance Add On
Hi, I'm curious how long distance works from a technical standpoint. Obviously here in Canada we have our mobile carriers so if we call over to the States, for example, is Public Mobile/Telus connecting to a mobile carrier from the States in order to...
New Plan Missing Half the Features
I changed my plan over this past weekend knowing my renewal/auto pay was coming up September 3rd. I just logged in today to check my plan, and it seems to be missing half hte features. The plan I chose is: Promo $60 UL Can and US Talk and Text 8.5GB ...
Account suspended
My account has been suspended due to 'insufficient funds' but I just topped up using a payment voucher. How do I reactivate my account?
change phone number
I have been trying to change my phone number and it keeps telling me change failed. and its drivinig me bonkers. i need that new phone number and leaving my computer soon lol
US roaming add ons
I just purchased 1gb US roaming data $20 plus unlimited US text $8 my payment of $28 was accepted but only the data is showing on my account ?
Resolved! Cannot call out
I have activated my account with the wrong number. I am now able to call out but not receive calls. If there is any advice on what I may do to remedy this I would love to learn how to reactivate or get the number fixed so I can call out.
Resolved! Callers leaving a voice mail message
Callers have been unable to leave me a voice mail message when my phone is out of cell phone coverage (ie. I've gone to the cottage or I've left the country with my phone). Callers receive a recorded message "1UT1. The client you are trying to reach...
Resolved! change plans
Hi,I like to change my plan to $10 per month
Resolved! charges on my phone
i dont understand the charges on my phone my plan is $35 and i was charged like $62 i dont understand these charges and how do i get if fixedSep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00Sep 2,...
Reactive button where
I paid my money but I don’t see any reactivate button when I logged on
Resolved! Out of minutes but is add on active?
Hi, I have a 50 minutes per month plan but last month I also bought a 500 for $5 add on. Now I am almost out of my 50 minutes and I was wondering if my add on minutes would have rolled over to this month? I have only used 79 minutes from my add on. T...
where can i go to pay my bill
need to pay my bill is there a place i can pay it
Where to buy used phones...?
Hey, I'm wondering of where I might find some used phones, particularly aging flagships. I know about Kijiji, eBay, Amazon, Staples and Best Buy but I'd like to avoid these if I can.
Resolved! Can't Use Data on Sony Xperia
I have never had a data plan, after the recent granting of 1G free data to my plan I decided to check it out. I turned on the data slider in settings, but no dice. Data has been credited in my PM account. Any ideas?
just signed up
I just signed up, have sim card in, went through the sign up process, picked new phone number, did auto pay with credit card, my credit card shows pending payment of $44, my account shows $2 balance for auto pay and I have no service. Does this take...
Suspended account
I made payment so how long till I’m not suspended anymore?
My Alcatel LinkZone doesn't share any connection.
Hey! I have an Alcatel, which is being used by me for over a year. Today I turned it on, and the first LED light is red. That has to mean there is no connection. I tried connecting and my device says that I am connected to the Wi-Fi, but there is no ...
Resolved! New account did not work
I was setting up my mother n law with a new account everything was working as normal until the port over her Koodo Account is still active When I was activating auto pay in the last stack it was taking forever how do we know that nothing was charg...
Resolved! International Text not working
I'm in Canada, but my tests won't send to a friend even though I can recieve theirs. Using an iPhone, and trying to send to someone who is in Australia. I also have the $50 plan. Thanks in advance!
Voucher # Not Accepted
I purchased this morning at a London Drugs location in Regina. This evening when I try to enter the 12-digit PIN number, I get a message saying this voucher number cannot be accepted. Please verify and try again. There is a reference number on the ...
Resolved! Can't Add an APN Setting
It is absolutely ridiculous that PM does not push APN settings to a device and even more assine that you lock the APN settings so that users can't add them manually.I bought a new phone and can't use the data I'm paying for because of this nonsense. ...
Resolved! air time
I got new card today activated it when will it take place thanks ? due day is the 5th of Sept 2019 thank U
iPhone not "officially" supported by Public Mobile!
I just noticed that Public Mobile does not officially support the iPhone Sources: https://www.apple.com/ca/iphone/LTE/ and https://support.apple.com/en-ca/HT204039#usa I am just wondering why Public Mobile is not listed it seems like all the other pr...
phone not making or receiving calls
I have just switched from Koodo, now my phone isn't a phone.
My card is not processing
Hi,I have suspended my phone plan for time being as I had 30 dollars in my account and I was outside of canada for 2 and a half months.I messaged you and you told me to use lost and stolen service to suspend the mobile service.And told me to reactiva...
my $22 was not add to my phone
my $22 was not add to my phone
Resolved! LG G3 model can't use mobile data
Hi Guys, My phone is LG G3 D852 and I have data plan. I can use phone for calling but can't use it for mobile data. It works well if use wifi. Can anyone know the reasons? Thanks!
