Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Moderator_Team Hi, I made a post two days ago and sent a private message, with no success. My phone still isn't working. I have confirmed that it was an error on Public Mobile's side, and not in fact my phone. I tried my SIM card in three differen...
I used self serve on Tuesday to switch from Telus to PM - something happened during the process (received an "oops" at the end of the process with a link to "sign-in"). , My account is set up, I've been billed on my credit card, my Telus account is c...
Hello, I changed to PM yesterday, I had service in the morning once my coworker fixed the ARN for me but since yesterday afternoon, nothing. Help please!! I need service!!!
How can I get amuonts overcharged (been charged for 3 plans each month since May 2018 and only have 2) credited or refunded?
Whenever I try to access my voice mail, I get the following message. "sorry we cannot complete your call, you do not have an active long distance add on and this call is not covered by your plan. get an add- on by calling *611." But I asked my friend...
@CS_Agent @Mary_M What is the official policy on customers sending in mutiple requests for moderator help? As community members, we were told that this just adds to the job list, but a new request will not send the ticket to the bottom of the queue...
When trying to activate the newly aquired SIM card, the PIN was incorrect and now it is asking me for a PUK code, which i don't know where to find either. When calling support they ask for a 10-digit number which my account doesnt show. Any help appr...
What is the most amount of data that you have seen available? What happens when you go over your data limit? Does it just turn off? Thanks
Hi Community, My plan includes ‘Unlimited International Text’ so I want to clarify if I can RECIEVE SMS text messages from a Canadian number while I am in the United States as part of my plan? Will l be charged extra for receiving these SMS text mes...
Hello, I am unable to use my phone's data and have ensured that cellular data is turned on. I can browse find over WiFi. I went to the usage report and went through the terrible usage interface. Going through each data point in the last three months ...
I got a 30-day 500MB Data plan for my dad and I found it weird that on the overview of his account, there are no add-ons or data usage information. I checked what plan it was on and it said 30-day 500MB Data, unlimited talk and text. It has come to m...
I got a new SIM last weekend from Walmart (Pre-activated with a new number) when I insert it into an unlocked iPhone 5S it displays "No Service" in the upper left-hand corner. I already tried resetting the network settings and doing a hard reset but ...
Could any mod please send me PM in regards to my account. It was set up at walmart but the rep did not provide me with further account info so i cannot access it at this time. Website says that the email that it was set up with does not exist.
So I got my phone number transfered and a new simcard set up at wallmart the other day. However, i have since noticed that I am no longer recieving calls and texts, I can call other people and my data is working but thats it. It was about 5 days ago ...
I tried to transfer my previous number but it says they are unable to transfer it... WHAT CAN I DO??
Sorry, just trying to make sure I make zero mistakes. Are my next steps to insert the PM sim, and then change the apn settings? I haven't ported over my old number yet. Will changing the apn settings affect the bell sim?
My plan stopped working after a renewal and plan switch. Getting "you do not have a long distance add-on" when trying to make a call. I contacted the Moderator three days ago, then followed up a day ago. Complete silence. Full ignore. There is no oth...
Trying to check plan and change plan but I keep getting error "opps something went wrong please log out and log in again" I have done that 3 times, and I still canada get it to work. Public mobile really needs to work on their self service site if th...
CONTACTED PLEASE REMOVE
Just wanted to give a shout out to the Edmonton Windermere London Drugs for the great customer service. They made the tranfer over painless. Cheers, Murco
I just got back from 3 month trip And I am reactivating my plan which is due to expire on Nov 6th If I don't make a payment. But I can't make a payment and this is how 'make a payment' window looks like (see current plan: $0.00): What do I do?
![kJzFJig[1].png](/t5/image/serverpage/image-id/14098i8A4FB2A29BE87835/image-size/medium?v=v2&px=400)
@CS_Agent Hi there, I bought a $10 voucher online and I tried top it up and didn't work. I contacted them and they contact you and they email me back that you replied them and told that Public mobile has recharged it to my number but I can't still se...
Considering in purchasing a used iPad 2nd generation. Wondering if a regular phone PM Sim would work in iPad for data.
I just wanted to point out that the "Contact us" email address on the order confirmation page is noreply@publicmobile.ca
@CS_Agent Hi, I made a post yesterday and sent a private message, with no success. My phone still isn't working. I have confirmed that it was an error on Public Mobile's side, and not in fact my phone. I tried my SIM card in three different phones ...
Hello Can you help me to finish my porting process from my telus to PM ?my PM sim card number is : 8912230000*********, and the number I am trying to port: 4********2 Edited by ShawnC to remove completed SIM and phone numbers for privacy
Anybody have an idea why my Visa card keeps getting declined ? My bank says it's all good from their end it's that Public is not accepting it. Does it matter that my Public address is diferent than my Visa address ? Still waiting on a reply from a ...
Good morning, I'm signing up today and need to know what to put in the alternate phone field in the activation portal. I've attached an image, it's marked with a red asterisk which muct be filled in. The phone I'm porting is my only number. Any ideas...
Back up your monthly bottom dollar by doing this idea. I just took my $45 monthly plan which had 5.5gb data down to a $35 monthly 1gb data plan, with all the other bells and whistles such as unlimited Canada-wide calling, unlimited international text...
