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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 961 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29818 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41638 Views
  • 185 replies
  • 29 Bravos

Resolved! Data not working after adding funds

I exceeded my data about 4-5 days ago. I just topped off my account for the next three months this morning. For some reason i'm still getting forward to the 'zero-balance' page when I try to use the internet. I tried restarting my phone, taking out t...

johnnyo by Great Neighbour / Super Voisin
  • 974 Views
  • 4 replies
  • 0 Bravos

Data tethering stopped working.

Around two weeks ago it just stopped working. Adding dun and using the tethering apn didn't help. I think it's your end not mine given nothing changed. Please advise. Thanks!

Avenger by Good Citizen / Bon Citoyen
  • 1571 Views
  • 11 replies
  • 0 Bravos

Used 8GB of data in one day?

This happened a few weeks ago actually. Somehow I ended up using like 8gb of data in one day and I can't figure out why or how this happened. I can't seem to find it in my Usage History either. Can one of the mods look into this? I have less than 2gb...

kkum by Great Citizen / Super Citoyen
  • 4373 Views
  • 14 replies
  • 0 Bravos

Resolved! Get the phone number on the sim card back

ok, this is a weird question, and I'm not even sure if this is the right sub-forum for it! So when we order a SIM card, there is a phone number programmed into it, based on your location.I got my card last year, and immediately changed the number by ...

DonS by Good Citizen / Bon Citoyen
  • 7621 Views
  • 9 replies
  • 0 Bravos

Payment Issues

Hello,  I am on a 90 day plan. The plan was supposed to reset on the 11th of August and I am leaving the country in September and no longer need the 90 day plan. For this reason I switched to a 30 day plan on the 10th of August and saved my profile. ...

cameronmartin by Great Neighbour / Super Voisin
  • 530 Views
  • 2 replies
  • 0 Bravos

Plan not being processed

Hey    MY plan expired today and I am trying to switch to a new 30 day plan   I have unlimited canda calling, 2 GB at 3 g, and international text   Total is $52 - i loaded the 58.60 to my account   However now it is saying it cannt be processed at th...

swolski by Great Neighbour / Super Voisin
  • 569 Views
  • 2 replies
  • 0 Bravos

Resolved! Account disabled?

 Hi,I have not been using my Public Mobile account for the last 89 days, but know that I can reactivate within 90 days. Now that I am trying to reactivate my account, I am unable to login, as it seems my account has been disabled. Can someone help me...

ewoo by Great Neighbour / Super Voisin
  • 1465 Views
  • 4 replies
  • 1 Bravos

FIDO Retention Plans. PM Pay attention

Look at FIDO's retention plans for BYOP plans.  Must be a customer for at least 3- 6 months and different value retention plans https://mobilesyrup.com/2017/08/14/fido-offers-55-6gb-75-10gb-retention-plans-customers/

ShawnC13 by Oracle
  • 3612 Views
  • 10 replies
  • 2 Bravos

Resolved! Service cancelled, think its problems with my M/C

Hi Guys and Gals, Completely forget my login password and I think I locked myself out. It's saying my service is cancelled but I think its related to my Mastercard not going thru. Can anyone help? Thanls

Cannot view data usage

I follow the directions to see data usage: - Log into selfserve- Plans and addons- Data & Addon Usage Then only thing there is this message  "Your Add-on limit will show the total min./MB available on your account at the time of your last Add-on purc...

RideGuy by Great Neighbour / Super Voisin
  • 1299 Views
  • 9 replies
  • 0 Bravos

Phone account locked out

I access the web link for the reset password too late and now my account is locked out, what can i do to fasten the process?

Nowazish by Good Citizen / Bon Citoyen
  • 511 Views
  • 1 replies
  • 0 Bravos

overpaid for 1 month subscription

Hi there, I have been contacting you for several days now, but it's only now I got thru with you guys. Here is the problem: I have 2 phones under 1 bank account. And my new phones have a deductions of 3 times of what I have to payWhen we moved out la...

Precy by Good Citizen / Bon Citoyen
  • 1709 Views
  • 10 replies
  • 0 Bravos

Plan change at next renewal date did not take affect..?

My plan renewed today, but I requested a plan change at renewal. Prior, I had a $111 plan, 3Gb of data. The new plan I set to change on my next cycle date was $126, 3Gb data + 3Gb Bonus. Is there anyway to pay the difference and still get my chosen $...

lasts3cond by Good Citizen / Bon Citoyen
  • 598 Views
  • 1 replies
  • 0 Bravos

Global Text Not Working

Hello! I'm new to Public Mobile, Ive had it for two weeks so far. Chose the 90 day plan with global texting however any time I try to text home (Brazil), my texts never get there. I have put all the right codes for global text such as +(country code)...

gimonastero by Good Citizen / Bon Citoyen
  • 1233 Views
  • 6 replies
  • 1 Bravos

Autopay amount error

Anybody else had this problem?In my brother's account, last autopayment took on the credit card on file the amount of the plan minus available funds (normal behavior), but rewards were not subtracted (nor reset to zero in the case of the community re...

Account EXPIRED & SUSPENDED | Glitch

Hello Mods, Can you please PM ASAP. This is the second time in a row my account had this exact glitch and I had to get mods involved. I am currently enrolled in AutoPay but my account wasn't topped up automatically this morning (August 14). Since the...

ygoldber by Great Neighbour / Super Voisin
  • 575 Views
  • 2 replies
  • 0 Bravos

Resolved! Intermittent Issues with Text Messaging

For the past few days, I've noticed issues related to text messages. After realizing a few messages I sent were never received, and being told I was sent messages which I never received, I ran a few tests in an attempt to determine what is happening....

alienmario by Good Citizen / Bon Citoyen
  • 6902 Views
  • 19 replies
  • 0 Bravos

Accidentally closed my account while porting numbers

Hi everyone,I have been using Public Mobile for a couple of months (in my first 90 day term). When I signed up, I ported over my work number because I was changing jobs. I like to keep my personal and work numbers separate, and now ported the number ...

aprameya by Good Citizen / Bon Citoyen
  • 1716 Views
  • 5 replies
  • 0 Bravos

account status : plan expired

Hi,So today I logged in to my self serve account to check how much data I have on the last day of my billing cycle. When I logged in, I noticed it said my Plan Expired. Then I went to check my credit card on the account and forgot I to update my cred...

en44orcer by Good Citizen / Bon Citoyen
  • 1012 Views
  • 5 replies
  • 0 Bravos

Public Mobile Plan Expires 6 Hrs before expiry date and time.

Prior to my contract plan ending,, I went online to check when the expire date is.. Which is set for Aug 15th, thats also the date I'll have to renew so I can continue use of public mobiles service. As of the time approx 5:04 pm pacific time( display...

604pmei by Great Neighbour / Super Voisin
  • 775 Views
  • 2 replies
  • 0 Bravos

Impact of CRTC unlocking rules on the market - for discussion

Just a general topic for discussion: I've been tempted by the koodo $50 plan but am wondering if the market will do better. Do you think the CRTC ruling about having all devices unlocked will help lower plans going into the Christmas season?  Will/ar...

905289 by Good Citizen / Bon Citoyen
  • 1377 Views
  • 7 replies
  • 0 Bravos

Resolved! Error when changing plan

My account is currently suspended because I let my previous 90 day plan end, without renewing. The self-serve site asks me to make a payment to keep my account active. I'm trying to change my plan to 30 day, unlimited international text ($20 total). ...

rt by Good Citizen / Bon Citoyen
  • 997 Views
  • 3 replies
  • 0 Bravos

Resolved! Talk suddenly doesn't work, but text and data seem to be working.

Hi, I just went on a holiday for the weekend to another province, and now all of sudden I can't make or receive any calls. I don't have any bars that show reception. Everything was fine last week, I haven't changed anything. This is my only phone, so...

Impaulsen by Great Neighbour / Super Voisin
  • 1066 Views
  • 3 replies
  • 0 Bravos

Payment voucher locator does not work.

Try and find a place in calgary,It has all jumbled up info, showing places from all over cnada as if theyre in calgary.https://publicmobile.ca/en/on/how-to-payIts completely useless as it is.

drewdub by Good Citizen / Bon Citoyen
  • 1857 Views
  • 17 replies
  • 1 Bravos

Received an text msg from pm for koodo 5gb plan

I just received this text does anyone else received itPublic Mobile here with an exclusive offer for you. For an additional $10/month, upgrade to unlimited nation-wide minutes and get another 1GB of data at Koodo! That means you can get 5GB and unlim...

Payment not being processed

Message on acount:Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.I go to payCurrent PlanPick & P...

drewdub by Good Citizen / Bon Citoyen
  • 892 Views
  • 3 replies
  • 0 Bravos

Self Serv account got lock out

Hi, my account was locked due to incorrect password. Can customer support help to reset my PW?  Thanks,James

james_c by Great Neighbour / Super Voisin
  • 582 Views
  • 1 replies
  • 0 Bravos

Resolved! Have credit but can't change plan and can't reactivate service

I was a day late adding credit to my account, so it's now suspended. I have enough credit for the plan I'm attempting to change to, but I keep getting an error message: "Sorry! We weren't able to process your request. Please try again later." I've be...

kathogens by Good Citizen / Bon Citoyen
  • 1247 Views
  • 5 replies
  • 0 Bravos
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