Phone not working

[luanmyvan]

Hi my phone suddenly cannot make a call and even my friends can’t call back to me by my phone number it always ask to let a message 

[cdharris83]

Hi there definitely try swapping out sim card with one that you know is working such as a friends phone that way you will know if it is your phone or a problem with your service. Alternatively check that you are not out of minutes if you are on a limited minute plan. And if you are top up mins. 🙂 hope this helps 

[ChuckYeah]

While your in self service look to see if your minutes line has disappeared. If so, this means your minutes are used up. 

If this is the case purchase a $5 500 min add on as @geopublic  recommended. It's a great investment for limited plans. 

It doesn't expire, so it will help if this ever happens again.

[hairbag1]

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@luanmyvan wrote:

Hi my phone suddenly cannot make a call and even my friends can’t call back to me by my phone number it always ask to let a message 

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Log into My Account...is your plan Active or something else ?  If the plan is Suspended, you'll have to add $$ to your account and Reactivate it.

Let us know if that's the case.

[GinYVR]

@luanmyvanCan you swap your SIM card to a known working phone to narrow down whether it is a Public Mobile issue or an issue with your phone?

[geopublic]

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@luanmyvan wrote:

Hi my phone suddenly cannot make a call and even my friends can’t call back to me by my phone number it always ask to let a message 

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@luanmyvan  Are your on a limited calling plan? Maybe you ran out of minutes. If that's the case best to buy a 500 minute addon for $5.