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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost my plan?

I paid for a 90 day plan today but realized soon after that I had not added text to my plan.I then saw a $10 option for 50 mins call and text which I paid for. Now my original 90 day plan has disappeared and all I am left with is this $10 call/text o...

Not able to activate - getting a 'Sorry, we are unable to verify your card at this time....' error

For the past 5 hours, I've been trying to activate my new SIM (I'm a new Public Mobile user). I'm using Chrome and have tried incognito mode as well. At first, I thought it was because I was trying to port my number at the same time (it's a port from...

does public mobile push back android updates or would it be telos?

Had an iphone for a while so updates were never an issue so since getting an android phone I'm still in June security update. I know Samsung has to push the update then carriers have to do their own crap and then it goes to consumers, does public mes...

Transferring number does not work

I am trying to transfer an old telus cell phone number to public mobile and no luck. Is there a life person to talk to who can help?

No Service - how do you get support?!

I have an apparently good phone here that won't connect to Public Mobile. Public Mobile shows up in the network operators list but I get "Unable to connect. Try Later." when I ask it to connect. I have 5 bars of signal strength, so I presume the radi...

Phone activation

Hello, I activated my sim and ported my phone number from bell I received a welcome text and everything seems to be working. I have got 2 text messages saying we are having difficulty with your switch to public mobile please fill out the sim and act...

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BONJOUR JAI 29$ DANS MON COMPTE ET MON PLAN DE 25$ VEUT PAS SE REACTIVERMES INFORMATIONMON EMAIL: [email protected] MOT PASSE : xxxxxxxxxxxxxxxxMON NUMERO DE TELEPHONE : xxxxxxxxxxxxxSVP JATTEND VRAIMENT UNE REPONSE MERCI edited by ...

New account sign up page froze

While i was attempting to open a new account, the sign up page froze at about step four. And now it won't recognize my email to go back in. Is there anyone at PM who could help?

Resolved! locked out of account

Help! Im locked out of my self serve account! Who do I contact!

Us calling

If i take canada and us calling in my plan do i need to get any different roaming plan while going to us.?

wrong email address

Hi!,I set up an account for my father on the 12th of August and he gave me the wrong spelling of his email address and he also didn't have his Bell account number to port his phone number. So I cant log into his account to make the changes. Is there ...

Resolved! Autopay subscriber account suspended & expired without permission. Cannot call or receive calls.

I am enrolled in Auto-pay with charges posted 11th of each month and my credit card charged normatively then the next day on the 12th of each month. Yesterday (August 13th, 0900hrs pacific time) I discovered that my phone will not permit me to place...

Resolved! Transfer my number to another company

I want to transfer my number to another company. I had a monthly plan with Public Mobile and after this expired I decided to move to another company. They asked me to transfer my number but it seems that something has happened and they cannot do it b...

Resolved! i have no service now? people cant call me,

people cant call me,i cant call,no service why? phone can not register on lelus? why i need help?you have problem public mobile?

Can't receive mTAN SMS from my credit card company

Hi everyone,I am currently at a loss what to do, I would think it's a more advanced problem therefore I hope someone from the @CS_Agent reads this and can help. I am unable to receive automated SMS from my credit card company containing mTANs.The cre...

Cannot connect to Data

Can anyone please help. I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data. Since having my account for a few months I hardly have any data. Thanks

Resolved! Phone Compatable

Think I will take advantage of the great $60 plan and switch after a 8 years with wind/freedom. Recently replaced a phone while on the road with a LG Phoenix3, Is it fully compatable with Public Mobile? The comaptability site indicates only the olde...

Forgot my Self Service Email

Please help me create a new account for my phone number

Resolved! Lost phone

My dad lost his phone. He never set up an account on line as he is not tech savvy. He needs a new sim # he does not know his account # so I can go to a provider to get a new one as they ask for his account # when I go to set up an account on line for...

Resolved! New Account Issues

Hi, A couple of days ago I bought a Public Mobile SIM and tried to activate it online. The website crashed after I put in my credit card details. When I tried to go through the process again, I got a message of 'invalid SIM'. Sunsequently, my credit ...

Resolved! Lost my phone. Have some questions.

Hi there. I just got a sim card with public mobile and my number changed over. I was out hiking and lost my cellphone.My question is, will the messages that were sent to me while my phone's off come through once I get it back and running?How would I ...

Resolved! New user, data usage seems extremely innacurate

I switched to my public mobile plan approximately 9 days ago, coming from Koodo prepaid. I am running Android. On Koodo, a 1 GB block of data would typically last me 2 months, however, after just these 9 days on public mobile, my Data & Add-On Usage...

No service

Activated a plan yesterday and is unable to connect to the network,What can I do?

Resolved! Community Knowledge

Greetings. Just joined the community today, and am wondering what steps I should take in order to expand my own information on Public Mobile to adequately help those in the community.

Resolved! Issue with incoming callers accessing land-line voicemail when public mobile cell is call forwarded

When I call forward to my land-line it works well except for if I miss the call. If I miss the call the call doesn't go to my land-line voicemail at all. Instead, the caller gets a strange voicemail message saying to "please enter a mailbox number or...

Plan won’t restart

I’ve topped up my balance and the plan says it will restart on August 5th, 2019, a day we’ve already passed.

Resolved! 8GB data for $50 plan is for a month or per day?

8GB data for $50 plan is for a month or per day?

Resolved! Any reason not to switch from $30 to Special Offer $25 plan?

Hi, I have been on the $30 plan since around April.- 1 GB of data at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextNow I see there is a **Special Offer** plan for $25 that is essentially the same (but also includes International P...

Resolved! US Roaming package did not work although it showed successful on my add ons

Hi there, I have been reading all the posts and was wondering how to get ahold of the moderator. I had purchased a roaming talk and text package for $20.00, along with the data package for 250MB. I received that data package and not the talk and te...

Resolved! 400 minutes

I purchased the 400 mins a few months ago and you have taken 98 mins off as of the 13th Aug. I have not used the 50 min per month on my plan. I have no data plan.Why is there a deduction off the 400 ?

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