[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Porting PC Mobile number - that was easy!
Not a question, but potentially helpful for PC Mobile pre-paid users considering switching to PM - I searched before I activated but all I saw were posts about problems. I just activate a SIM I got at Walmart and ported my old number from PC Mobile (...
Resolved! Yet another US Roaming Question
We are heading to the states tomorrow. I purchased the $60 plan with Unlimited Talk to Canada and the US. I view my plan and it shows the proper plan with US talk./text. I have been reading some bad postings about roaming not working in the US and ...
Resolved! How to use it
I'm using an iPhone XR SIM-free mobile phone and the mobile number has arrived, but I don't know the meaning of APN, and I can use a SIM card. please tell me
Resolved! Coverage in New Brunswick
I'm suggesting that a friend switch to Public Mobile from Koodo. She's reluctant to do so even with significant savings for the plan that she needs as she says that if Public uses Telus' cell network, she's had problems in the past. I thought Koodo...
Resolved! Roaming add-on doesn't work
Hello, I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?
Resolved! Changing plans. Data speeds?
I am currently on the $60/month 6gh 4g lte plan. I Noticed they are offering 8gb's now and I could use more data. I want to switch plans but all the plans say 3G now. What's up with that?. When I set up my plan it said 4G LTE. Do they not offer 4G an...
Resolved! Voucher
Does the Voucher work for texting or just data in Canada
Promo before add-on
Hi fellow members, I am one of the lucky ones who got the one time extra 1GB Promo add-on a few days back. I thought of it as a "buffer/safety net" data since it does not expire until you use it up. Very happy!It was added to my account as an add-on....
Resolved! Stop auto payment
I just stop my autopay, why it still charged my credit card?
can’t log into self serve
i changed my password and am using the right email/user but it only lets me log into Community, when i try to log into self serve it tells me my login attempt failed.
Resolved! 10$ for referred person not received
Hi,The person I referred, didn't receive 10$, why? ThxAdrian
Koodo port to public
Hi im trying to port my Koodo number to my public account but it says my number is not eligible in self serve. What do I do? Thank you
credit card date expired wont except new card
I have been using same credit card for 6 years and my card expired I got a new one but you guys wont except my payment
Data
Why I don’t have data. Data reset 6-September-2019 I should have 8.5gb data ?
No service
I recently transfer to public mobile. I retain my old #. Until now I could not receive or make a call or txt.I already PM moderator but no response. What to do next?
SIM Card Activation Not Working
I went through the process of activating my card. After completing the final step (inputting payment info), the site timed out. It appears that my Self-Serve account was not fully set up, however I used my a referral code during the set up process an...
Question about upgrading plan
Good evening, I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan. My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12...
How to Refund top up payment?
Hi. I accidentally topped up my account because I read “Amount Owing: $45.00” Now it says my account is topped up with $45, but I was planning on cancelling my plan. Is it possible to refund the transaction? Thanks.
porting from Ooma
I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is w...
Call forwarding on iPhone not working
Hi all, I am going to be traveling overseas and I’m trying to setup call forwarding with Fongo, but it does not seem to be working. I followed the iPhone call forwarding instructions on here but when I get someone to call me as a test, the line just ...
Transfering over from Virgin (want to keep old number).
Hi,I thought i've done everything right but I just received a text saying that to complete my request to move to public mobile it wants me to go to publicmobile.ca and 'click contact us and complete the SIM & activation online form) and that I'll nee...
Account
I need to change my plan and cant get online because i forgot my password and the email uses is deactivated..
How to update account associated email address?
I have changed my login name with a new email address, but the reset password still go to my old email.How should I update it?Thanks
Do you have plans that are not pay as u go
Can I get a contract
password reset, 'Sorry, we’re unable to verify your email address.'
I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'
Online account set up didn't complete properly - now when i log in, I only see hello. How to fix?
Hi, I'm new to Public Mobile - during my online account registration, I got to a point where the system indicated the email I entered was "already in use" (which shouldn't be the case, it was an email unknown to Public Mobile). At that point, I press...
Plan Expired - but payment made
My plan was set up on automatic renewal and the funds came out of my account for $56.50 Sept 7th. The plan is now expired and I have to pay again in order to reactivate it. When I look closer at the Payment History I see that there is a $50 payment ...
Resolved! Autopay charge not applying to account even though it was removed from my bank
This morning i got a text saying that my account needed a manual payment to top up, i assumed that autopay broke somehow. so i manually went in to the self serve portal and noticed a balance of $0 so made a payment and selected to pay the Amount Due ...
Any kind of data help for hurricane Dorian victims?
We're on day 4 with no power after Hurricane Dorian ripped through our province, and no sign of getting it back until the weekend. Just wondering if public has any kind of help where they can forgive my data useage or something like that. I've got 20...
