my account is locked

[olteanshari]

account locked, remains locked after days,  I cannot reset my password despite waiting the suggested hour of lockout time

[darlicious]

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@Triguy wrote:

Try using a different browser and incognito mode.  Also clear your cache and cookies the reboot.  If you still have problems the submit a ticket by clicking on the question mark on the bottom right.

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Best advice out there....also check your spam folder next time you try, keep an eye out for the email because the reset email is slow to respond and expires after 2 hours so you may only have a few minutes to use it.

[Triguy · Accepted solution]

Try using a different browser and incognito mode.  Also clear your cache and cookies the reboot.  If you still have problems the submit a ticket by clicking on the question mark on the bottom right.