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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 71147 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74028 Views
  • 180 replies
  • 32 Bravos

Payment voucher not used properly

Hi I made a payment by 20$voucher to renew my plan with the remaining balance I had and it was used wrong and updated an add on which I didn’t want along with not renewing my 25 monthly payments how do I fix this without paying more

ashleyduff by • Great Neighbour / Super Voisin
  • 1138 Views
  • 5 replies
  • 0 Bravos

Resolved! Change Sim card

Just bought a new phone and it is using nanoSim. my old sim card is microSim. So I just order a new Sim from public mobile and change sim in Self Serve?

hlzhang by • Great Citizen / Super Citoyen
  • 3684 Views
  • 13 replies
  • 0 Bravos

Resolved! Struggling to activate another SIM Card

Hello,I am trying to activate a second line.I am already a customer and bought the new SIM card for my wife using my account meaning my name, address that is the same, email..... but the system keeps telling me this email already exists. What should ...

MikeMucaila by • Great Neighbour / Super Voisin
  • 2050 Views
  • 6 replies
  • 0 Bravos

Resolved! Whatsapp ban

I activated a new public mobile sim card  with a new number and I used whattsapp for an hour and I got banned I contacted whattsapp support and they said I have a unsupported number what do I have to do to fix this issue they got it working 3 times b...

Randy83 by • Good Citizen / Bon Citoyen
  • 10565 Views
  • 36 replies
  • 0 Bravos

Resolved! Spam messages?

Is anyone getting spam messages through their Public Mobile account? I've received a number of them over the past three months. Does anyone know why this is happening and how to prevent it?

Sile by • Great Neighbour / Super Voisin
  • 4039 Views
  • 19 replies
  • 0 Bravos

Resolved! New to Public Mobile -- Trouble with Activation

Hey guys. My name is Peter, I am new to Public Mobile.I ordered a Sim Card in the mail a week ago and it came in today.I proceeded to Activate my Sim Card today which went well... But now on my phone it says I don't have any service.... In Self Serve...

DeltaNumaris by • Good Citizen / Bon Citoyen
  • 2485 Views
  • 7 replies
  • 0 Bravos

Resolved! referral code confirmation

I became a new public mobile user, the person I used as a referral did not receive confirmation of their $ 1 month discount. How does this work?

spiegs by • Great Neighbour / Super Voisin
  • 2051 Views
  • 8 replies
  • 1 Bravos

Resolved! I did not make a request to transfer my number from Koodo to Public

So far I have received 2 emails this morning in my community inbox from moderators regarding transferring my number from Koodo to Public. I wrote back and said I did not make these requests and what was going on. I have not heard back from the modera...

JK8 by • Mayor / Maire
  • 2077 Views
  • 10 replies
  • 2 Bravos

Resolved! Suspended account

Hi,This is quite urgent problem. Recently, I lost my credit card so I think auto-pay was not successfully processed.Hence, my account is suspended and even service is not working now.Could you give me access to change the credit card information?Prev...

jaemyung2409 by • Good Citizen / Bon Citoyen
  • 4855 Views
  • 26 replies
  • 1 Bravos

Resolved! I cant receive call

hii cant received any call how i can fix the problem (i can call only)yesterday i move to public mobilethanks

reinakarout by • Great Neighbour / Super Voisin
  • 2310 Views
  • 8 replies
  • 0 Bravos

Resolved! Telephone bill invoice

It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.

akwhole by • Great Neighbour / Super Voisin
  • 3503 Views
  • 12 replies
  • 0 Bravos

Incorrect Billing Charge

I dont know how anyone on here can help but here goes!I currently have the 40$ plan. I have the autopay bonus and a refer a friend bonus.This should bring my bill total WITH rewards to 37$.I was being charged this fine up until Christmas month when i...

Korz by • Great Neighbour / Super Voisin
  • 2094 Views
  • 7 replies
  • 0 Bravos

$15.00 Plan - Possibly a new Customer

So I see that the $15.00 plan has changed.  The 100 minutes of outgoing calls are to include only provincial calls now....not calls across Canada.  So did the unlimited incoming calls change as well, to only provincial calls in the province that you ...

tanyaluke by • Good Citizen / Bon Citoyen
  • 3289 Views
  • 18 replies
  • 1 Bravos

Resolved! Payment said successful but wasnt

Please someone help. I am new to public mobile been here for 4 months so I’m still fairly new to this.I got a card voucher from Walmart for 20 dollars when my usual plan is 25 I don’t know if that’s the issue but it could be. I put the voucher in las...

Some text messages only recveived when Wifi is on

I have a Moto G6 Play (Android Pie) and find some people can message me fine when WiFi is off but others only appear when i turn WiFi back on. I turn off WiFi before bed because it drains the battery quickly. Also i only have 250MB of data so don't t...

G6 by • Great Citizen / Super Citoyen
  • 34592 Views
  • 44 replies
  • 0 Bravos

Data speeds

What happened to my data speeds??!!!??i used to get around 15-20mbps and now im literally getting 50-60kbps??? Tried resetting phone and turning data off and back on but to no avail.I have 8.5 gb per cycle, so why throttle the embarrassingly limited ...

Scooter2shoes by • Great Neighbour / Super Voisin
  • 3413 Views
  • 15 replies
  • 0 Bravos

Not getting my services back on

I paid my bill and send me a text saying they received it.And it work for approx  a day and a half. Then public mobility said they credited me $25.00 back and said, I needed $10.00 more to get my services back In on the $25.00 mth plan +tax .Also sen...

Chubbs2 by • Great Neighbour / Super Voisin
  • 1206 Views
  • 5 replies
  • 0 Bravos

Not receiving simcard

I ordered a simcard from Public Mobile website but the card has still not arrived. What can I do? Thanks!

tengchh by • Great Neighbour / Super Voisin
  • 1055 Views
  • 3 replies
  • 0 Bravos

activating SIM card

I purchased a SIM card at Walmart on February 5, and I'm trying to activate it but its saying its invalid. Can anyone help please.thanks, Matthew   

Maw by • Great Neighbour / Super Voisin
  • 1586 Views
  • 5 replies
  • 0 Bravos
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