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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 69455 Views
  • 178 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72909 Views
  • 180 replies
  • 32 Bravos

Resolved! Disable voicemail

Hello i want to disable my voicemail but dont know how to do it. Pls help. thanksTan xxx Edit by Dunkman: removed personal information

Tanhuu by • Great Neighbour / Super Voisin
  • 3023 Views
  • 7 replies
  • 0 Bravos

GPS phone for a child cannot connect to Public Mobile network?

Hi everyone! I just recently purchased this watch for my daughter for Christmas on Amazon and bought a Public Mobile SIM card with a $15/month talk/data plan with 500 mb of data.  This is the watch:  https://www.amazon.ca/Tycho-Tracker-Geo-fence-Real...

Fleecy77 by • Great Neighbour / Super Voisin
  • 3442 Views
  • 13 replies
  • 0 Bravos

Resolved! Add ons

how do I purchase phone add on? 

Lizzie by • Great Neighbour / Super Voisin
  • 2210 Views
  • 6 replies
  • 0 Bravos

Resolved! wrong e mail mapped to registered phone number

I got a new public mobile sim two days ago and just noticed that a wrong e mail address was mapped to the number and as such have not been able to log in to my profile.I need help urgently.

oyeladedolapo by • Great Neighbour / Super Voisin
  • 1278 Views
  • 4 replies
  • 0 Bravos

Sim not working

Hi, good evening. I just got my public mobile sim today but its not working. I have tried several options including reset but it seems there is a problem. My phone keeps popping something like "sim not positioned for voice". Please help

Tola by • Great Neighbour / Super Voisin
  • 1781 Views
  • 8 replies
  • 0 Bravos

Help

My phone is saying sim not provisioned voice what does this mean

Can't pay for plan renewal - won't accept CC ?

I've been trying to pay the balance needed to reactivate my plan ( $165 / 3 mos / unlmtd talk&text / 9GB data)... I have a $21 balance. My wife's Visa/Debit was registered (I only have Mastercard), and when I try to MAKE A PAYMENT it comes back with....

j0hn_r1 by • Good Citizen / Bon Citoyen
  • 1671 Views
  • 6 replies
  • 1 Bravos

Service issue with texts

Can I ask, what I think may be, a simple question? My wife has a plan with no data. She is unable to receive texts until she is within wifi range. Is this a setting on her iPhone or does she need data for texts to come through in real time? Thanks Ke...

kenholman007 by • Good Citizen / Bon Citoyen
  • 7266 Views
  • 44 replies
  • 0 Bravos

Resolved! is the Samsung Galaxy A10e compatible?

Hi!I bought a second hand phone - a second hand Samsung Galaxy A10e and I am looking to switch to public but I only see the Galaxy A10 on the list. Thanks!

tlarking by • Great Neighbour / Super Voisin
  • 3793 Views
  • 6 replies
  • 0 Bravos

Resolved! Canada Long Distance Calling

Hi guys, I am on a $25 plan that states it has unlimited Canada wide calling. Doesn't it mean that I can call any number in Canada for free? Asking because when I call to another province I get a message saying that long distance charges may apply. W...

gauravtuli by • Good Citizen / Bon Citoyen
  • 3519 Views
  • 6 replies
  • 0 Bravos

Sim

Dunkman by • Oracle
  • 359 Views
  • 0 replies
  • 0 Bravos

Alternate U.S. coverage?

When the border does reopen and we are permitted to drive into the U.S. is there a chance that PM users can have an alternative to the current add-on? Now it is either $8 for 10 days of talk service in the U.S. but how about another option such as ei...

Resolved! home phone service

When and will PM offer home phone service, be it VOIP or cell, in the near future?so far I am pretty satisfied with the cell service as it other  beats all the Canadian carrier on price and service.

marcos12 by • Good Citizen / Bon Citoyen
  • 6022 Views
  • 20 replies
  • 1 Bravos

Resolved! https://activate.publicmobile.ca/ isn't loading?

I'm trying to activate my sim on https://activate.publicmobile.ca/The website won't load. It's a blank page. I've tried Firefox, Chrome, Safari, Internet Explorer, and Edge, both in normal browsing mode and regular. I've even tried using a VPN. It's ...

chadmilbrandt by • Great Neighbour / Super Voisin
  • 2701 Views
  • 11 replies
  • 0 Bravos

Resolved! How to renew credit card when you have no account information

My mom has been using Public Mobile for years and when she signed up, her friend helped signing up. Now, her credit card has expired and I, as her son, would like to update the credit card information. However, she has no information about her Public...

upsurge by • Great Neighbour / Super Voisin
  • 1677 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone review : Motorola E5 play

I would like to first explain my criteria for deciding as to whether a phone is worth the money I spent.  I understand that this phone when it first came out was close to $150-175. And yet even then it was well worth the money. So when I saw that a T...

Resolved! Loyalty Reward

Is there somewhere that I can find when I signed with public mobile? I know my anniversary is coming up, I just don't know when! 

Jodes79 by • Good Citizen / Bon Citoyen
  • 2525 Views
  • 9 replies
  • 2 Bravos

Resolved! One Free Month & 5GB Offer

Is the 5GB permanent for as long as we stay with Public Mobile, or is it for one month?

jason20 by • Great Neighbour / Super Voisin
  • 1347 Views
  • 3 replies
  • 1 Bravos

Resolved! Locked out of accounts

HI, I am locked out of one of my accounts.  I need to change the payment details. 

613Delaney by • Good Citizen / Bon Citoyen
  • 2244 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Renewal Day... no data

Today (January 23) is my plan renewal day. I am (and always have been) set up for auto pay so this usually happens without a hitch. However today, I noticed I have no data. I also see they did not take the payment out of my account. And when I look a...

LDD by • Good Citizen / Bon Citoyen
  • 2328 Views
  • 7 replies
  • 1 Bravos
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