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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment

How can I pay my bill. I don’t have a Visa card

Why is my 1 free G of data gone without using it?

Free data addon

I purchased zero dollar addon today. However, my 1gb free data got on august or September disappeared and the free data usage became 800mb. How come about it

Resolved! Bad signal in Barrhaven

I have bad signal when I am inside buildings in Barrhaven: 1/5 - 2/5. The signal is so bad that the local Walmart doesn't want to sell PM SIM cards. Something needs to be done to improve the signal in this area.

$8 US Roaming - Unlimited text add-ons

I am on a $10 plan (limit to 50 text). I need to use more text this month. Can I use the $8 US Roaming - Unlimited text add-ons in Canada? Any suggestion? Thanks.

Resolved! App BODI

does anyone know what is this BODI app ?I noticed this app used my 2 gb in 10 days and i do not even know about this app, how did it come in my phone even?I uninstalled it right away, Now i wonder what the heck BODI is about ?

Data does not working today

Resolved! Activation Locked Up

I was activating a new account for my son and the last screen of the activation process (payment) locked up.I do have some phone service and data but no incoming calls...straight to voicemail and Icannot log into the account (the email is not recogni...

Resolved! Data used up

I just noticed that half of my data which is 2.5 gb is used up and its not even 10 days. Normally I do not even use half of my data in one full month.And I am always in a Wifi covered area.Is that a glich ?did anyone else noticed that as well ?

Not receiving texts

This may be a Mod question but anyone have issues with not receiving incoming texts? Has been happening to me sporadically the past few days where I am not receiving texts when people send them. Outgoing texts from my phone seem to be going through o...

Resolved! Plan expired even though I’m on autopay?

I'm set up on autopay and am supposed to be charged on Dec 5. I just logged in and it says my plan is expired?

mobile data not working

Hi there, my mobile data keeps on connecting and disconnecting. Can't use my data after adding free giveaway 1gb data and long distances minutes.

Resolved! Voicemail playback

My friend has the option to play his voicemails outside of service areas, how can I get this to work on my iPhone se?thanks in advance all

Resolved! Can't login to self serve or reset password

Tried many times. Used different email addresses. Not sure which email I registered with many months ago. It's frustrating. Want to change add-ons. Just stuck. Please help. Who do I ask to reset self serve info?

Add on issue

I can't call int long distance, when I have 400 minutes?

Texting issues

I can't sending any text local or int?

Resolved! Plan changes

I was wondering if you downgrade your plan, do you lose any bonus data and Xmas data gifts?I originally had a 5GB data plan which I somewhat needed for my business. I've since left that business and now have two 1GB promo addons that brings me up to ...

Over Data Usage

I recently swicthed to Public Mobile, I have the 8g's of data. My data has been completely used up in less than two weeks. I find this odd, as i usually turn on my wifi. Is there an option to add on more data?

Unable to receive calls/texts from Freedom Mobile users

I activated new number with Public Mobile a week ago and haven't been able to receive calls or texts from Freedom Mobile users (but can call/text them). This topic was covered a few years ago, but there aren't any solutions posted there that pertains...

Phone cuts out during calls

My phone and my wifes phone keep cutting out about 10 minutes into a call any ideas?

Resolved! Adding Rewards

I lost my rewards when I updated my new credit card because my older one was expired and my account got tempararly suspended. Is there any way that I could get rewards added to my current account?.Thanks in advance.

Resolved! When does my 1 free G expires??

I am wondering when my 1 free G of data expires?

Resolved! finding the spot where I can see my out going phone call minuets usage

Hello .. last week I found a spot in my account that showed me my overall call out minuets that I had used up, but now I can't find that spot. Can someone please refresh my memory where that is located in my account. thanks, Dale .. PLEASE NOTE: mes...

Does the iPhone 11 work on PM?

Hey! Just wondering if anyone has tried the iPhone 11 on PM? Thinking of upgrading. I saw that it was causing someone problems and just wondering if anyone has it and how it's working on PM. Thanks in advance!!

Holiday Giveaway: No African Country Listed

Hello Public Mobile, I am a loyal customer but I find it strange that no African country is on the list of countries we can call. I am from Nigeria and I am sure there are many Africans that use your network that would like to call loved ones especia...

Resolved! Free 1g data doesn't work

Just logged in to my account and added the holiday bonus free 1 gb data and free international minutes. Both are now showing in my addons however the free data is not working on my phone. Data is enabled on my phone. Ihave tried diabling and re enabl...

Resolved! Disconnecting mid month - rebate??

My monthly pay cycle ends on Dec 21st at which time I pay the automatic monthly fee for the next month. I need to discontinue with Public Mobile on Dec 27th. Will Public Mobile issue a prorated refund for the rest of the month I paid for but won't us...

Just got back from the US, roaming addon that I purchased didn't work

Hey guys hopefully you can help with an issue I'm having. I switched over to Public mobile last month and service here in Canada has been fine but I travelled to the US last week and I purchased the US Talk/Text/Data bundle the day of my trip but whe...

data usage/ internet disconnected

As early today, I had left mor than 1.9G data in my plan, and I didn't use much since I have WIFI connected. Then 1 hour ago, it said i'm running out of data , forced to be disconnected. I checked my account with WIFI, it shown most of data had been ...

Customer

Why do phone companies treat their existing customers not as well as the customers they are trying to get should we chance carriers every 2 months ?