[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Transfer phone#
Could public mobile please rerequest the transfer to Fido as I missed their text regarding authorizing transfer to public mobile?
Resolved! No Service
My phone stopped working at some point today and says I have no service. After reading some of the posts here I got worried that I got Sim jacked so I marked my phone as lost or stolen just in case. I contacted a moderator and was told “When you susp...
Resolved! Unlimited U.S. Talk Only
Does this $8 add on apply to Canadians who want to talk to U.S. I'm in N.S. and I talk to a friend in LasVegas a lot. Trying to figure out what to add to my $15 plan.
Resolved! Out of Country, dormant number
Hi, I will be living oversees for a year. I will use local number there instead of my pm number. Do I have any option to deactivate and keep my number and reactivate it when I come back to Canada?
Resolved! Re: Inactive account
Hi i have a public mobile phone and sim card and when i try to dial *611 to top up it says Mobile network not available, ive never had this problem before. I havent topped up in a few months, but prior ive topped up plenty of times....i really need a...
Resolved! No email response. Phone exchange/refund
I have sent multiple emails regarding the refurbished phone I purchased from you, which stoped functioning 2 days after it arrived. None of these emails have been responded to. And I want this phone exchange for one that actually works as soon as pos...
Resolved! Calls to USA
I have tried several different phone numbers to Oregon and Washington and received messages stating that the number is not available .Is my phone or the ability to call the USA being blocked?Thanks for your timeDemas11
activation
i am trying to activate my phone and port my number but its been trying to activate now for 4 days. any ideas on whats going on
Resolved! sim card swap
lost my sim card, and got a new sim, and would like to activate,in self service not available, need help with to register to my account and number
Resolved! Sim card
I paid for a Sim card on 1st March 2021, still have not received it 2 months later. I want to be refunded now
Resolved! No service after porting in a number
I port my number from Koodo to PM using self service / change my number. It showed as successful at the time. However I cannot call or use cellular internet. It has been 3hs and I tried multiple times to reboot and take out/put in SIM card, and still...
Resolved! Being charged PST in Alberta
Hi there, I recently relocated to Alberta from BC and have updated my address, credit card, etc. in my account settings, but it looks like I'm still being charged PST despite Alberta not having PST. My bill is $36 after savings and before taxes, so s...
Resolved! ** appended to phone number
I have a Samsung A8 phone. I entered a (local) phone number into contacts and it automatically appended two asterisks (**) to the end of the phone number. They cannot be deleted. When I make a call using this number I get a message "Hi, Public Mobil...
Resolved! add on
I did add-on for my data because I run out my date this month, so how long I can use my add on date after I added it?
unable to make a payment
Hi,my son’s account is due to be paid but it’s saying that he $0 balance owing and that he has $10 available funds and when he tries to pay the remainder of what his bill really costs it’s says that he doesn’t owe anything yet his phone isn’t working...
Resolved! 500 gb
how much free data is included in my 25.00 plan?
not workinbg
when i try to make a call it says the number is long distance which it isn't, when someone tries to call me they get a busy signal
Resolved! Porting number to a new providor
I'm being put on my corporate phone plan and would like to port my number to them (telus). My IT department is asking if I've provided a note to Public allowing this transfer - what is the process that I must go through apart from providing Telus wit...
Porting my phone number
I switched from Telus to p.m. yesterday tell us as my number is gone but my phone does not work yet with p.m.
Resolved! ISSUE: Can receive personal texts but no automated SMS from certain businesses.
ISSUE: since switching to Public Mobile, I can't receive automated texts from Questrade or Sunlife (which I need to enter their sites).I find this odd and I simply don't understand how this is possible (unless its being picked up as spam by PM/Telus...
Toped up but no data
I have toped my account up and it says active and I owe nothing. When I turn on my data my phone says I'm using data and how much but it keeps popping up to sign into public mobile network
Resolved! Porting a non-local phone number from Bell to PM
I've had the same mobile number with Bell for many years despite the fact that I have moved to a new city during this time. Will I be able to port my old phone number when I activate with Public Mobile even though it's not a local number to my curren...
Data not working new PM account
Searching the topic, I see there are others who have had the same issues. It seems I have the apn set up correctly. I am still having issues receiving picture messages, or connecting via data. LG g4 phone. Bellow is apn settings.
