Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not Roaming

My phone thinks I am in the US and so blocks all my calls and texts. I am NOT in the US!

Resolved! US plan

I'm relatively new to PM, but I did notice a US plan that was available for $60/mth that now seems to be missing. I will be travelling to the US next month for 4 weeks; is my only option now to purchase a US roaming plan for $20/10 days and renew ev...

Resolved! Last December's Free Internationl (CAN-US) Long Distance Minutes

Hi,In December, I enrolled (registered) for Public's 400 minute international (CAN-US) long distance Christmas giveaway made available to existing customers. My question(s) pertaining to this giveaway are: Do the 400 free CAN-US long distance minu...

Plan change

I want to change my plan that $15 one.

Resolved! Data calculations

Since activating my account. And at home (on Wi-Fi) it shows using data when I log in to my account. There is a 0.00 charge but I don't understand why it's saying I'm useing data when on wifi? Please help.

Can't create a self-serve account (or get into one if it exist)

Hi, I signed up with public mobile a few months ago at wal-mart, porting over my old number. Currently, if I try to get into self-serve, it won't let me in, and if I try to create an account the phone number I ported over is not recognized. What shou...

Resolved! Question Regarding "Payment for Next Cycle"

6 digit number

i cannot find a six digit number that its asking for

Resolved! New to Public Mobile, is there any things that I should know?

New to Public Movile and I was wondering if there was any thing new members should know?

Referral Code didn’t work?

Hi, I just joined Public Mobile. While in the process of signing up it asked for a referral code. I entered it and there was a check saying it was valid, however I still got charged the regular amount?

Resolved! Using bonus Gs

Does the 1G add-on bonus PM gave everyone "for Christmas" roll over if not used? If yes, why is mine being consumed right now?... I used up my 10G from my regular plan (60$ plan) but I also have an extra 2G every month that was a promotion to get me ...

customer service

how r u makin' out, has anyone with Public mobile know or actually got talking to someone on the phone the xxxxxxxxxxx # that can help with issues, instead of doing this crap online. edited by computergeek541: phone number removed

rewards

good day, how do i go about getting $1 off a month, buy referring someone

Public mobile VPN services?

Is there or does public mobile offer a VPN service or option as most services do?

Paying

How do I pay with Apple Pay?

International Calling

Greetings. Is it possible to add Bangladesh in International Calling Plan please? Other companies (Lucky Mobile by Bell and Chatr Wireless by Rogers) have Bangladesh included in their International Calling plan. It would be great to have Bangladesh a...

PUK Code

I am locked out of my phone. I need to know how or where to get the PUK code

Change PIN

Hello, How can I reset my PIN?

Resolved! Did not receive $10 off per month

I purchased my sim card at a shopping mall and the sales helped me activated the card.(Nov 18, 2019) My regular plan is $50 per month. I could get a one-time referral reward $10 and $2 off per month for the auto pay. In addition, I could also get $10...

New Account

I helped a friend start their new account with public mobile. After we got to the last part , she received this message. "generic error" I tried to sign in with the account name again. However; it not accepting the log in name that I originally made....

Resolved! Not receiving calls or texts

I just got my plan yesterday. Everything worked fine yesterday, but today I can't make or receive calls or texts.

MMS data is showing as part of my data plan usage. Why? The plan says unlimited picture messages...

I have the $15 plan with unlimited text/picture messages and 250MB data. New to Public. Just did some testing, to see if MMS (Text Messaging Pictures) would use my data plan. I was concerned about this because I have only the smallest amount of dat...

Resolved! International call

I was wondering, my family in France can call me on my regular number and they don't pay extra.I'd like to simply "ring" them for a few seconds so they know now is a good time to call - do I get charged if I only ring and they don't pick up the call?...

Purchased the wrong add on

I put the wrong add on how can I fix it

Resolved! Number porting from Fido to Public Mobile

I am new to PM and would like to port number from Fido to PM. Can you please guide me what information is required and whom I should contact? Many thanks for your help.

Resolved! My data type is showing 4g but my plan only has 3g

I have the 15$ plan with 250mb of 3g but my phone sets the data prefered type to 4g. Do I need to change to 3g only and does it affect my data usage?

Be careful of this scam

Got this text saying "Hi Brett, we notice some unusual activity on your Facebook account, please verify by replying with a capital YES in order not to get kicked out of your account." Number was from a Pittsburgh number. I blocked them right away and...

Extra charges

I have charged all over my December credit card bill for December. These charges are not showing up in my account. Did not order extra services. How do I get these charges reversed?

Prepaid plan on mobile internet stick or mobile dangle

Is there any mobile company (in Canada) has the prepaid plan available for mobile internet stick or dangle?This is available in Hong Kong & USA.

Resolved! no phone calls but texting works.

Bought son a Iphone 11 for Christmas as he had broken his old phone in November. I thought it was odd that he couldnt make calls and when I called his phone it goes to voicemail on first ring everytime. He has the 15/month plan. I purchased less th...