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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International Calling

Greetings. Is it possible to add Bangladesh in International Calling Plan please? Other companies (Lucky Mobile by Bell and Chatr Wireless by Rogers) have Bangladesh included in their International Calling plan. It would be great to have Bangladesh a...

PUK Code

I am locked out of my phone. I need to know how or where to get the PUK code

Change PIN

Hello, How can I reset my PIN?

Resolved! Did not receive $10 off per month

I purchased my sim card at a shopping mall and the sales helped me activated the card.(Nov 18, 2019) My regular plan is $50 per month. I could get a one-time referral reward $10 and $2 off per month for the auto pay. In addition, I could also get $10...

New Account

I helped a friend start their new account with public mobile. After we got to the last part , she received this message. "generic error" I tried to sign in with the account name again. However; it not accepting the log in name that I originally made....

Resolved! Not receiving calls or texts

I just got my plan yesterday. Everything worked fine yesterday, but today I can't make or receive calls or texts.

MMS data is showing as part of my data plan usage. Why? The plan says unlimited picture messages...

I have the $15 plan with unlimited text/picture messages and 250MB data. New to Public. Just did some testing, to see if MMS (Text Messaging Pictures) would use my data plan. I was concerned about this because I have only the smallest amount of dat...

Resolved! International call

I was wondering, my family in France can call me on my regular number and they don't pay extra.I'd like to simply "ring" them for a few seconds so they know now is a good time to call - do I get charged if I only ring and they don't pick up the call?...

Purchased the wrong add on

I put the wrong add on how can I fix it

Resolved! Number porting from Fido to Public Mobile

I am new to PM and would like to port number from Fido to PM. Can you please guide me what information is required and whom I should contact? Many thanks for your help.

Resolved! My data type is showing 4g but my plan only has 3g

I have the 15$ plan with 250mb of 3g but my phone sets the data prefered type to 4g. Do I need to change to 3g only and does it affect my data usage?

Be careful of this scam

Got this text saying "Hi Brett, we notice some unusual activity on your Facebook account, please verify by replying with a capital YES in order not to get kicked out of your account." Number was from a Pittsburgh number. I blocked them right away and...

Extra charges

I have charged all over my December credit card bill for December. These charges are not showing up in my account. Did not order extra services. How do I get these charges reversed?

Prepaid plan on mobile internet stick or mobile dangle

Is there any mobile company (in Canada) has the prepaid plan available for mobile internet stick or dangle?This is available in Hong Kong & USA.

Resolved! no phone calls but texting works.

Bought son a Iphone 11 for Christmas as he had broken his old phone in November. I thought it was odd that he couldnt make calls and when I called his phone it goes to voicemail on first ring everytime. He has the 15/month plan. I purchased less th...

How can I call to Iran?

It is not possible to call to Iran using "400 min Intl Long Distance (Incl Canada & US)" add-ons plan. So what can I do? I need to call to Iran.

Resolved! forgotten username public mobile login

Hi, I have forgotten the email or username that I used on my 10 year old account. Trying to add an addon is impossible without these. Any help would be appreciated bigly.Thanks

Resolved! How does long distance work with PM?

Hi, I joined PM this morning. The activation process went smoothly. I would like to thank everyone for their support and assistance in answering my questions prior to joining. I have not ported over my Bell number just yet. I'm going to try this s...

Check phone compatibility

Hi, I like to check 2 phones' compatibility: Vernee V2 Pro and Vivo U3x. Thanks.

New Comers to Canada - Quick guide

One of the surprises for new comers in Canada is expensive and confusing mobile phone plans. When I arrived here 2015 I was overwhelmed with cellphone plans starting from $40 and going up to $120 and even more, different terms, conditions and offers ...

Data plan not getting activated

I just put 1gb jetpack for $30 but it is not getting activated...all I can see is a box which asks me to sign in to public mobile please help

Paid up manually, updated card info, service still not working, please assist.

I lost my debit card over the holidays, and before I could replace it, Public Mobile attempted to withdraw funds for my plan, but could not. I have since paid for my plan manually with $13 extra on my account, and have updated my card information, bu...

Resolved! phone deactivation

Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation

old sim card works in old phone but doesn,t work in new one

Resolved! Can’t receive call for 18 hours after transfer number from Virgin mobile

I transferred my number from Virgin mobile to PM yesterday. I still can't receive any incoming call, but I can call out since yesterday. Need I do something to resolve this issue? Thanks

Resolved! Do you need a credit card for AutoPay?

Hi, I plan on joining PM using the $15 monthly plan. I would like to use AutoPay to save an extra $2 per month. Originally I thought about using my credit card and just letting PM take the pre-authorized charge each month. But would it be possible...

Resolved! Number Porting messed up

Hello, I am new to Public Mobile. I signed up about 12 hours ago, and ported my number. My Bell account closed and my Bell sim no longer works (As you would expect), but my new Public Mobile sim is not working. All I get is "Emergency Calls Only", a...

Resolved! rewards not granted - paid for services that were not relinquished -

migrated my services from rogers in may 2010 and opened 3 accounts/phones have referred 2 clients since..... had my premium live support service abruptly terminated in october 2018 in spite of the self serve change over commencing in march ...

Resolved! my account password reset

I would like to reset

Plan Reactivation after suspension

I had misplaced my phone, therefore I had suspended my plan for a very short time.After I found my phone I recharged my account to reactivate, but the plan is still not activated. Thought the recharged amount of $25/- is shown as balance Available an...