Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to access account to change plan

I recently set up my mother-in-law with public mobile and it was working great but now we can't access her self-serve account. when I try to reset the password it says we are locked out - not sure what to do as we need to get in to update her plan! ...

Resolved! transferring landline to PUBLIC mobile tel#

Will the landline tel# that I wish to port to my PUBLIC account always be active, either with the landline service provider or with PUBLIC, once transferred? I do not want the tel# to be unavailable. Thanks

Resolved! My sim card couldn't register on PM network

My SIM card works perfectly on PM network using my old iphone 4s (It has 3g option to set).I could call and receive calls.But I have a problem to use the same SIM card in my Samsung s20 plus phone.I got a message that problem to register SIM card.The...

Resolved! Request to transfer number from Koodo here to PM

HelloI've recently purchased my PM SIM card, and I'm looking to make a request transfer my number from Koodo to PM. The number I'm looking to transfer over is xxxxxxxxx, and the number I've been given in the interim is xxxxxxxxxxxxxxxxx edited by com...

Activating dim card

Put all information in and it started to activate and stayed on #2 regarding phone number for 1 hour

Cannot text out.

I just got a Motorola g fast. I can receive texts but I cannot send out texts

Payment on deactivated account

I accidentally put a voucher on a deactivated account (system still accepted it though). Is money lost or can I reactivate account and transfer voucher over?

Resolved! Port from company phone number to public mobile

Hi, I am porting my number from my company phone (Bell - transfer approved by company) to public mobile.I have provided the phone number and IMEI of my company provided phone. I am now using my personal phone with the public mobile sim and awaiting f...

CRTC puts measures in place to spur more mobile wireless competition for Canadians

Can't make phone call

I recently got a new SIM and I can't make phone calls. I did not transfer over a number and used a new one that was provided. I can use the data of my plan but can't make phone calls or receive calls. I tried putting the SIM in another phone and I wa...

sim cards

Resolved! Callers get 'number of of service' message

Hi, I'm new to this forum but have been a PM customer for over a year. Service up until this week has been excellent for the most part. Just within the last few days a couple of callers have reported to me that they get a 'number out of service' mess...

Resolved! Number port issue

Hello, I am having number porting issues.I am transferring my number from Freedom mobile.Unfortunately, i was having issues and was not able to reply to the number porting text msg from Freedom until a day later (yesterday). My number from freedom st...

Resolved! Moto e User's Manual

Can anyone suggest an authentic website for the PM refurbished Moto e 2020 User's Manual? There are plenty of third party efforts out there, but not the 'real thing'. Many thanks .

Resolved! Will I can use 500 minutes immediately if I pay $5 for the add-on now?

Hi all， I may need to call to attend a long telephone conference. My question is that if I pay $5 for the 500 minutes talk add on, will the 500 minutes be available immediately or I have to wait for some time? Thank you.

International text messages

Although my plans includes international text messaging , I have not be able to send or receive any international messages

Resolved! how long does it take to verify a request

I lost my Sim and bought a new sim.i submitted a ticket in the last 48 hrs and did not hear from public mobile.I just submitted another ticket.

Long distance plan

I have Canada wide long distance plan but it won't work with some locations in Manitoba. I am from NB and can call anywhere else except for MB... anyone else have this issue ?

Unable to make outgoing calls

Resolved! Unable to make outgoing calls

Hi, Been trying all morning to make calls. Anybody else having the same issue? How can this be resolved? @Eliza5

Can’t log in to my self serve acct

Resolved! Long distance charges

Is there long distance charges,for out of province calls. ? NOT USA.

Suggestions

To Public MobilePlease put in a topic on your "Browse" where people can put suggestions and new ideas. I would like to see a "show" button where people can check if they put in their password correctly before submitting on the website.Also, I would l...

Plan change

Resolved! Plan change

Currently have the $35 plan that came with 1.5 GB + 500mb bonus- can I change it to the new $35 that comes with 2.5 GB + bonus of 500mb? Would the existing plan I have automatically increase the data to reflect the new changes to the $35 plan and not...

Resolved! Option for living abroad?

Hi, I'm not currently living in Canada but will be moving back for a few months to help my family. I want to switch to a prepaid plan, but I'm not sure what will happen when I leave again? I usually (pre-covid) am in Canada 3-4 times a year and I lik...

Solicitation Messages

Resolved! Solicitation Messages

Anyone else getting messages advising how to earn money and pay bills etc. It’s very annoying.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unable to access account to change plan

Resolved! transferring landline to PUBLIC mobile tel#

Resolved! My sim card couldn't register on PM network

Resolved! Request to transfer number from Koodo here to PM

Activating dim card

Cannot text out.

Payment on deactivated account

Resolved! Port from company phone number to public mobile

CRTC puts measures in place to spur more mobile wireless competition for Canadians

Can't make phone call

Can't make phone call

sim cards

Resolved! Callers get 'number of of service' message

Resolved! Number port issue

Resolved! Moto e User's Manual

Resolved! Will I can use 500 minutes immediately if I pay $5 for the add-on now?

International text messages

Resolved! how long does it take to verify a request

Long distance plan

Unable to make outgoing calls

Resolved! Unable to make outgoing calls

Can’t log in to my self serve acct

Resolved! Long distance charges

Suggestions

Plan change

Resolved! Plan change

Resolved! Option for living abroad?

Solicitation Messages

Resolved! Solicitation Messages

Second month free promotion not applied

5G

Travelling to US with Canada US Plan but had no Da...

New phone

Enhancement request around spam calls

payment of bill