Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Incoming call can’t recive
When I go to select a plan it allows me to select a $30 plan with unconditional 2gb of data. This selection goes against the community announcement / advertisement saying 500mb+1gb+500mb which is not even a plan you can choose. So, will public mob...
I can’t log into my account please help
I forgot what email address associated with my cell number. Now I purchased a new phone and got a new size sim card. but I can't activate the new sim card because I can't log into to my account.
I can't phone long distance... I can txt but when I try to phone long distance the automated message says I don't have an active account. I have an unlimited long distance plan... why is this happening? Thanks
how to change credit cards number for monthly payment $19.04
How can I access an account if I forgot the username?
Help from moderator please. iam able to make calls but no incoming calls are coming in. please help
I paid my bill Rebooted my phone. Took out my SIM card. Look on line said it’s pay I have a talk 40 plan. Still can’t make Phone calls in or out. Data works
i have new phone Honor 9 lite from China it is unlocked.. i insert public mobile sim card,i can see service 5 bars,but i cant make phone call..i place my friends sim card Fido ,i can not make any phone call...public mobile office in Laval Montreal ...
Bit of a strange one, I text my friend the other day and got a reply from somebody entirely different!! Is it possible that other person had the same number as my friend(?) or did my phone mess up with the outgoing message?
For some reason some calls I get give people the message phone not in service. I can make calls and texts but I'm not receiving them. Help!
Are LTE plans gone for good? I heard the new iPhone 12 will not support 3G anymore. I was planning to buy it but then I won’t be able to use PublicMobile
Lately, maybe the last week or so, I've had intermittent issues sending and receiving SMS. Perhaps it's gone on longer and I didn't notice. Most of the texts I send seem to be sent immediately. Some, maybe 10% ??? seem to take seconds or even a min...
Hi everyone, I’m new to this site. A couple of questions about rewards please! 1. Hoe will I know if my friends have joined up? Is it an automatic process? 2. Why are rewards offered for people asking random, probably inane questions? Answers I under...
Hi, I was wondering how can I update my note 9 960U which is originally an AT&T unlocked phone to android 10. Everytime i check the software updates, it says its up to date. Does public mobile not provide OTA software updates? I've tried using smart ...
Can I transform a sim from a different network to public mobile online?
Hi I recently my services have been disconnected. I went in and reactivated my services, and even put additional money into my account to ensure I was not owing any funds. I still do not have any services back on my phone.my phone number is xxxxxxxxx...
My ringer for incoming calls is not working, does anybody know how to fix this?
Hey, I recently signed up with public mobile and I just want to triple check and make sure I'm not messing anything up. This is the plan I have https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed (it's the $15/month one) So, to my understandi...
Hi there, I ordered a SIM card the other day, but the tracking info page is broken (i.e. shows HTML comments and JavaScript text, rather than rendering properly), so I have no way to know when it will arrive. Hopefully someone on the web team can fix...
Here is a list of what has happened1. Ported number yesterday.2. Service on my Koodo SIM stopped and got a cancellation email from Koodo3. PM SIM still shows the old number and not my new ported number4. PM SIM shows connected to the PM network but I...
Hi, I have recently joined Public and have used one of my friend's referral code. But $10 bonus is not showing in my rewards section ? Thanks
why did my phone number change today? Without my permission.
