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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 3 days number still not ported

I could use some help with a number transfer that appears to be transferred but when anyone calls, it says the number is not in service. Outbound calls are fine. Anyone at PM able to assist?

Resolved! Auto pay stopped?

I logged into my account and noticed my auto pay stopped charging. My service and data are currently unavailable. I tried charging $1 to the account, changing my credit card to my alternative. Nothing seems to be working. Any suggestions? Thanks!

Resolved! No able to make or receive calls on Xiaomi Redmi 4

Is Redmi 4 MAI132 compatible with Public Mobile? Not able to make or recieve or calls although able to access internet.

Resolved! Help

I’m locked out of my SIM, can I have my puk code?

Resolved! Unlocked account

Is there any one who can unlocked my account? Thank you.

Resolved! Mods - Do you need some usertesting?

Hi Mods, Thank you for running the Public Mobile site and for your assistance. I know you have been working on making changes and updates to the site to make it more user-friendly, which is great. A couple of things I've noticed that, perhaps, you ma...

Picked the wrong plan, did not use much data, would like to switch to another plan a day after

Hi, I am new to this programme, and I am just in Canada for 6 weeks and I am here just for 9 more days. I thought the cash left on my account could be used for pay as you go calls, but now i see that's not the case. And this is not what I was told by...

Resolved! no refund on switching plans early?

I am usually on a $40 plan, but 2-3 weeks ago I temporarily switched to a $60 plan. Today I switched back (as in "change the plan now" instead of "change the plan on renewal date"), paid $40 for the "new" (or rather my usual) plan and was expecting t...

SIM CARD REMAINS INVALID OVER 12 HOURS AFTER PURCHASE

I posted about this yesterday, messaged moderators. Have tried igcognito, not incognito, different browswers, different devices. After a failed activation yesterday, which included a brand new SIM card and a $48 voucher, I have no account, nothing re...

Resolved! Plan change and rewards

I am currently on $15 monthly plan and planning to change the plan at my next renewal date to $25 plan to support my higher data usage. My question is that couple days ago, I have received the 1GB promo to my account and will get dropped when I chang...

Resolved! Unable to replace credit card on account for Autopay

I had previously used a Mastercard for autopay for 2-3 months without any problem, but I can't seem to attach a new Visa credit card on my public mobile account. When I called my visa card issuer, they said that Public Mobile is trying to charge $0 f...

Resolved! difficulties processing request

I received a text from public mobile today that says "Were experiencing difficulties processing your request to move to public mobile. Please go to Publicmobile.ca, click contact us and complete the SIM & Activation online form. I am able to text, an...

Reseau

Salut J ai changer mon tel. Pour un L.G stylo 2 plus mais depuis j ai pas acces a mon reseau depuis 2 mois. Sur mon cell sa dit etat service en cours, ittinerance aucune , etat du reseau déconnecter??Svp m eclairer j ai besoin de mes services Linda

Resolved! Long Distance add-ons vs air time

If I am on one of the basic plans (e.g. $15 for 100 minutes) and purchase an $8 US/CAN long distance for 200 minutes add-on, does this now give me up to 300 minutes of air time (i.e. once we use up the 100 minutes, does it start eating into our US/CA...

Resolved! Plans Available

Does public mobile have any plans suitable for like a family? Is it possible to have two phones both hooked up with public mobile on some sort of family plan?

new account - cannot get data on my LG G5 phone

Hi, I just signed up for the $15 per month plan and I'm not able to get any data. According to the plan I am supposed to get 250 Mb because I signed up with autopay. Do I need to activate something somewhere? Tks, AB

Resolved! SIM card purchase

Can you purchase a pm SIM card online without using the pm site? Can you trace where a SIM card was purchased?

Issue with Activation -- Account Not Created, but SIM now invalid.

Hello, Looking for help from someone working for the company. I went through the entirety of the activation process (including adding a voucher) and the last page hung for quite a while. When I tried to do it again, it said "this account has already ...

Porting in a toll-free 877 number to Public Mobile

Can I port in a toll-free 877 number to Public Mobile?Would there be an additional fee associated with this?

Umidigi Power WiFi tethering not working with Public Mobile

My Umidigi Power WiFi tethering works fine with a Bell account I also have, but has "no internet" when using the Public Mobile (PM) SIM. The PM SIM does not allow me to make any changes, so I tried the previous suggestions of using a Freedom Mobile S...

Resolved! New Plans

New plan offer $35 30 days - Is this better than what we have or am I missing something? Loosing a grandfathered item always worries me. 500MB more data and International Text and Picture Messaging would be nice.1 GB Data⁴ at 3G speedBonus 500 MB wi...

Transfer number

Hello I changed a phone/sim and chose to transfer my number from rogers. When someone calls me I can receive a call with the old phone but receiving it with the new phone is not working. With both phones I can make calls. I did not cancel service wi...

Resolved! Public Mobile account page

Hello Public Mobile people. Please fix your programming. My account is riddled with threatening comments about my account being expired and losing my phone number. I’m on auto pay! Public Mobile has already taken my money. Please fix all of thes...

Resolved! Adding another phone

I would like to add another phone on my account. Do I have to set up a new profile?Thanks!

Resolved! Payment via online banking issue!

I've paid last bill via online banking, but I can't see any payment record on my account. Can anyone help that? How I can get payment back or it will credit to my next bill? Thx!

Resolved! Vouchers/autopay/paying for your service

I have helped my room mate set up his account and registered him for auto pay. He does not want to use the credit card to pay for his renewals. So we loaded a $40 voucher onto his account which gave him a credit of $42( $40+2autopay credit). He purch...

Resolved! how do you sign up for the 90 day plan

I don't see the option in my account for 90 day plan. Is the idea that your data and minutes get spread over 90 days instead of 30, but with the same average cost ?

Resolved! Enable auto-pay September 2019

What is the sequence of links to follow to enable, disable and verify auto-pay status?

Resolved! time out new account

any mods able to help me reset my newly created account? i cant log in, i just registered a new account, and has been charged on cc. thanks

i lost my sim

i lost my sim 1 month ago and ordered new one but still did not recieve and i already payed for 3 month and i registered auto pay from my credit card.when i try to sign in my account open but only one messege show hello.whats wrong with that.i am not...

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