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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51911 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60165 Views
  • 186 replies
  • 30 Bravos

Rewards

Not receiving loyalty rewards

ugie by • Good Citizen / Bon Citoyen
  • 995 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Restore services to port number

I got the message said” fraud@publicmobile.ca Public Mobile here. Your service has been suspended due to suspicious usage. To restore the service please email us at PublicMobile.ca, clicking https://www.publicmobile.ca/en/on/fraud” Please restore the...

mun0503 by • Great Neighbour / Super Voisin
  • 2610 Views
  • 16 replies
  • 1 Bravos

PUK CODE

DearI have no other sim to call you please help because my sim is locked and I need puk code to lock. please contact me back as soon as possible. if you want to contact then send me an email on this account xxxxxxxxxxxxxx@xxxxxxxx.best regards    edi...

rashandkaur by • Great Neighbour / Super Voisin
  • 915 Views
  • 4 replies
  • 0 Bravos

Resolved! Data useage in my plan

I have three phones with 15 dollar plans and a 40 dollar plan and it said that text and picture messages were to be unlimited, however on all of our phones data sems to be used while we are sending picture messages back forth between out phonesthis s...

Thomasgallant by • Great Neighbour / Super Voisin
  • 1729 Views
  • 9 replies
  • 0 Bravos

Plan Updated for more data at 4G

I was recently getting data usage warnings on my $50 for 8.5GB(3G) Plan. In order to increase available data and get 4G speeds I changed my Plan to $35 for 1.5GB(3G) +unlimited calls/texts and purchased 7 x 1GB Add-ons at 4GB.  Will my additional 7GB...

BDG97LX450 by • Great Neighbour / Super Voisin
  • 1478 Views
  • 10 replies
  • 0 Bravos

Resolved! Invalid SIM card

Hi folks,Just bought a new SIM from Wal-Mart and started going through activation process. Phone is unlocked and compatible. Put the card in and Public Mobile shows up on the screen. But, when I enter the 19 digit SIM card number, I get a small red e...

Squiggs by • Great Neighbour / Super Voisin
  • 8119 Views
  • 12 replies
  • 1 Bravos

Resolved! credit card not working

hi im trying to activate but my card is not registering. this is my 3rd time trying any help please?

6star by • Good Citizen / Bon Citoyen
  • 2983 Views
  • 12 replies
  • 0 Bravos

Data not working.

Combined with existing identical thread.

srlawren by • Retired Oracle / Oracle Retraité
  • 355 Views
  • 0 replies
  • 1 Bravos

Data not working.

I haven’t had to use my data yet because I’ve been in quarantine and haven’t need it cause I’m home on wifi. But I’m working now and I went to use my data (the first time since switching to public mobile) and the data doesn’t work. I’m just wondering...

Marareesor18 by • Good Citizen / Bon Citoyen
  • 2835 Views
  • 15 replies
  • 0 Bravos

Resolved! In the USA

The unlimited Canada US 50 plan. I assume that works when in the us? I can roam on other networks?  ThanksAl

Alsanterno by • Great Neighbour / Super Voisin
  • 980 Views
  • 2 replies
  • 0 Bravos

Issues calling Bell Aliant landlines?

Anyone else having issues calling Bell Aliant landlines today? I'm not able to call any and seems to reports online of the same from others

jor123 by • Town Hero / Héro de la Ville
  • 854 Views
  • 2 replies
  • 0 Bravos

Resolved! about finding the original number

hello.May i have my previous phone number back? can i change back to the old number if i apply for the new one now?

qingqing by • Great Neighbour / Super Voisin
  • 1671 Views
  • 7 replies
  • 0 Bravos

Resolved! Need PUK Code

I created my account, ported my number over, every thing looked good until I added the sim. SIM network PIN Blocked / PUK message.  I did pm a mod last night but I didn't submit a ticket. Just want to make sure I'm following the right protocol. Let m...

kwdwallace by • Good Citizen / Bon Citoyen
  • 3864 Views
  • 16 replies
  • 0 Bravos

Resolved! Usage History Questions

1) I've noticed that Usage History shows regular outgoing texts to 7723.  No charge or time is shown. This seems to be automatic. What is this?2) Can I download Usage history for my own use, say in a csv, excel or similar file?Thanks for your attenti...

DanAR by • Great Citizen / Super Citoyen
  • 1609 Views
  • 5 replies
  • 0 Bravos

phone number

i accidentally submitted the wrong phone number i wanted ported when i activated by SIM card.  how do i change the phone number?

lisaelliott18 by • Great Neighbour / Super Voisin
  • 1677 Views
  • 9 replies
  • 0 Bravos

Welcome to the community discussion

With a new set of guidelines that are easy to follow and two revamped boards that can adequately handle the appropriate discussions that are related to public mobile.....hopefully this will allieviate the long discussions over what belongs where.... ...

darlicious by • Mayor / Maire
  • 3134 Views
  • 24 replies
  • 10 Bravos
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