Community

Resolved! Potential Overage

Hey, I don't know where to post this... I noticed yesterday that my data had been on. I don't remember turning it on, so I don't know how long it was on for. The likelihood of exceeding my limit is high as I had been streaming video. I turned it off ...

Resolved! Service not working

Hello,I've used public mobile for almost one year. Recently, I have not been able to send and receive texts and calls. Can you help me know how to fix this problem? It happened a week ago.ThanksVyNg 

Resolved! Cannot connect to area code 605

Hi there, I have long distance calling to the states as an add-on with my plan but I cannot seem to contact the 605 area code in the states. I can connect with other area codes in the states, but not this one. Please advise. Thanks,Christ is King,Col...

Resolved! Porting postpaid Koodo phone number

Hi,Looking for up to date information on porting spouse's Koodo postpaid phone number.Is one option better than the other? Is there a better option? I'm guessing either option will get me the same result but is one option better to use than the other...

Resolved! international call

hii want to call internationally (particularly japan) so i paid for $15 adds-on. I checked this includes Japan before purchased. The money is in a debit tho i cannot still call Japanese number. what should i do?

Resolved! Contact

Is there a way to actually talk to a person?I am not tec savy and am sick of hitting buttons for prepopulated questions that do not answer what I want to know.I am beyond frustrated with the way PUBLIC moblie works and the total lack of personal serv...

Resolved! Data Usage when Cellular function is off

My cellular function is off on my phone but my data usage goes up. How does that work?

Resolved! PuK code

my wife’s sim is puk locked. Need the code. 

Resolved! Re: Beginner’s Guide to the Community

I am having difficulties receiving text and incoming calls. I have taken my sim card out and turned off my phone. 

Resolved! Alberta conservatives pass bill to increase cell phone 911 fees...YEESH

Man this pisses me off, if the governments want to help individuals against big corporations they should pass law that telecommunication providers provide free access to 911 - instead of passing law to increase fees. This law passed in Alberta today ...

Resolved! iPhone XR not sending SMS texts, only iMessages by wifi

I have an unlimited Text plan, running on an iPhone XR. When I send texts on Messages, they only get sent when I'm on wi-fi. Weirdly, texts/SMS does go through to Android phones, so this only seems to be to other iPhones. This applies to both sending...

Resolved! I need to confirm my plan with public mobile was canceled when I ported my number to a new carrier

I need to confirm my plan with public mobile was canceled when I ported my number to a new carrier. I am on auto pay. And I am unable to change the auto pay  as I can no longer log onto my public mobile self serve portal once I ported the number 

Resolved! Why won't my self serve account accept my payments

I am using exact amount owing with a payment voucher  I cannot make a payment says my account is suspended 

Resolved! Sim card swap mode help please

Resolved! Re: Double Charge when topping up account

Yes My mom just had this happen except she has automatic debit. she was charged 50 on the first of the month and 50 again today. i checked her account, no credit, shes old she has no time to get on this thing, you guys need to give it back as quickly...

Resolved! Referral Code and Bonus(?) referral code AND when do $5 discounted plans offers expire?

Hope everyone is doing well as can be expected during the pandemic. I am currently a Public Mobile customer and planning to port my spouse's post paid Koodo Plan. Question 1:  When do the $5 discounted plans offer expire? In my account, I can see the...

Resolved! Help Moderator please.

My most important public mobile client ( My mom ) has forgotten their log-in information, I have 6-7 people I help manage with their public mobile accounts; and I have also misplaced her information. Recently her payment method has changed; and she i...