Community

Resolved! its too bad----that we cannot better track who we refer (please update platform)

its too bad----that we cannot better track who we refer example on the top right under our account number there should be our referred list somewhere to better keep track. not so organized, i only have handfull referrred clients ---plwase update plat...

Resolved! Adding data to Over Limit Plan

Hi All My Son used all of his data for the month and doesnt renew till the 7th of April i went and added $50 in Data by using my credit card to his account and still has no data Help!!!!! lol

Resolved! referal update issue10000xxxxxx is supposed to be linked to 100000xxxxxxxxx

hello i am here to advise moderators that i have changed the credit card info and paid voucher for 1 month and request to add me to xxxxxxxxxx who has referred me and continues to help me as i have linited online experience.  CONCLUSION; referal upda...

Resolved! Is there any plan with mobile phone

Resolved! Did not receive the SIM

Hi Team,I have applied for online SIM on March 23, 2021 but still waiting for the SIM. I can not see or track the status. Is there a way to do that?

Resolved! login has been disabled

I used my email address for a PublicMobile account a couple of years ago, but I let the service expire.I'd like to use PublicMobile again, using that same email address, but now when I try to login, I get message "login has been disabled". I don't ha...

Resolved! spam email

anyone else get a spam email purportedly from Annie Yang using the Public Mobile email? 

Resolved! Fix email

How to fix an email that was put wrong on a account?

Resolved! Wrong referral code

Hi, I entered the wrong referral code when activating my SIM card today. Is there a way to change this? Thanks!

Resolved! New Billing Date?

Hello Public Mobile.I have recently (a couple of months ago) joined this company. The Phone service is good and affordable. I missed my Payment on March 20th, 2021.My question is, if I make a Payment tomorrow, will my Billing Cycle restart at the 1st...

Resolved! User Account did not register, but SIM did & now wont work

I tried to activate a new SIM on a new phone. I entered the SIM, created an account with my email, choose a plan, and entered Visa number. Then the Public website got hung up & I got the spinning wheel of death. Activation Support Line told me to clo...

Resolved! Account PIN number

Is it possible to ask the Moderators to change your account PIN number to a new one, of your choosing?

Resolved! Why are there 2 USA calling options available?

After looking at the addons for calling the USA, I noticed there are 2 options. The first one is 1000 minutes for $15, but lower down it says you can get unlimited USA talk for $8. I'm curious as to why anyone would even sign up for the 1000 minutes ...

Resolved! Refer a friend code

I have just transferred my phone service from another carrier to public mobile. A friend has referred me but because were were both new to public mobile we were having problems taking advantage of all the benefits public mobile has to offer. My frien...

Resolved! Will I get charged if I block a number on my plan

Hi,In the past when I was with Koodo, I would get charged an add-on fee for blocking numbers. Is this the same for Public Mobile? My plan Public Mobile is the $15 province-wide plan.