Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I purchased a new Samsung Galaxy SA01 but the phone doesn't work when I put my SIM card in that I used with my Samsung J3. Why and how do I get this to work? Dennis
I was charged twice on sign up. According to my credit card statement i have two charges of $28.25 but only one charge shows on my payment history. How can i get a refund or credit on my account, i am on auto pay.
Hey. Trying to buy a smart watch with sim so DD can call me if ever she needed to. Unfortunately I'm realizing that is not as easy. The watch uses data for fake voice text in a messenger type app and voice plan for phone calls. Anybody ever wa...
i find it quite odd, but my plan has unlimited calling and texting, and i had a long and important call but it somehow ended up using half me data for some reason, is there any way i could get this fixed or maybe have an explanation so i dont do it a...
Hello, I need help because I can't make or receive calls. I only have my service few days ago it's not billing cycle yet. I wish I could talk to a customer service and I am so disappointed this service is not reliable. My sister also have a problem m...
i cannot log into my account. i tried to use the forgot password and it said it was emailing me but i have not recieved anything in my gmail (not spam folder ether)
Hi there, I used my referral code to set up a new phone number for my business. I added the referral code while activating my SIM card, but it did not add a $10 credit to my account. Could you please help me to fix this? Thank you,Nicoli
I have an iPhone6 which is unlocked. I bought the Sim card and a plan and went through the activation process. When I insert the Sim card I get the following message: "the Sim card that you currently have installed in this iPhone is from a carrier th...
I do have a- 100 Minutes Canada-Wide Talk + Unlimited Incoming MinutesDoes it mean I can call after 7PM to 7 Am free? Does it include weekend or if I talk in weekend it does not count?
Hi, I opened a new account with Public Mobile and asked it to request the transfer of my number from BELL. BELL says Public Mobile cancelled its request to transfer my number. I'm guessing that the PM request was made after I cancelled my BELL acc...
Just subscribed to this service because it has international text.I can sent and receive text, e-mail, pics and make calls in Canada and works fine.I am located in Ontario.When sending text to US it shows as sent but recipient is not receivingtext an...
I used all my data before expiration date. My calling plan still worked. I got a message that my account was suspended while I was on autopay. I got charged at the right time on my credit card for autopay , but never got my rewards deducted. I assum...
Hi, I am in the US right now and I added the US Roaming Text, Talk, Data bundle add-on for 20 dollars. My phone is a Samsung S2X. When I was in Canada, I had to change the APN settings manually to get my data to work (https://www.publicmobile.ca/en/o...
Hi. I purchased the 1GB 10 day plan and also us roaming. I'm in la. It is rarely working and when it does, it is very very slow. Can someone help? Thanks.
I pre paid a phone bill for 5 months, now it can send messages and not receive any.second time this happened. I’m getting frustrated. It’s an emergency phone for my son.no freekin good if I can’t reach him!please help.thank you dad
I have a tried again and again to use my visa debit to pay for my services. Never had an issue before but I think I might have tried too many times and the card has been blacklisted? Could an admin help me out here so I don't have to go buy a vouche...
I was attempting to activate my partner's SIM, and went through all the steps, and she received the text indicating a PIN had been set up, but then the website hung on me.Now, I cannot sign into an account under her email (the website says it cannot ...
