Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New activation....Public Mobile shows on he screen, but can't receive phone calls. Have paid for this month without being able use the service
Hi PM users, What time does your autopay come out on your renewal date? For new customers and those that keep a close eye on their financial expenses this would be great to know. Thank you all for your time and input. Warm regards,MarcGSR
I got my 11th referral on this account 2 days ago. Yesterday I confirmed I had incremented to $11 on the Referral Line AND I then had 11 numbers in the Drop Down list thing. Today I am back to only $10 on the Referral Line so I checked the Drop Down...
Hi cant get to my account number plz
Hello. My plan allows unlimited incoming texts/month and 50 outgoing texts/month. However, incoming texts are being added to my # texts used and reducing my remaining text messages. I have an iphone4 and am not using data, wifi or imessage. Please h...
To any Moderator,I bought a new Public mobile sim trying to activate a second phone, always got stuck at the choosing new number page seeing « load errors « .How to choose a new number online with my sim, please. Thank you.
I had been with Public Mobile for some time. Recently got offered a great deal by a competitor and took it (they ported my number) cancelling the public mobile account and login. I then returned the device (too much monthly fee and other semi-hidden...
SIM card # entered. Tried again to activate then the SIM card# failed during second activation attempt. What can I do?
Hi all, Happy holidays! Merry Christmas to all. Obviously we can check our usage in self serve page. But I am used to unlimited data and I find it a bit cumbersome logging in to my account / entering password ect. Is there a tool or app you suggest ...
we have auto payment but our line has been deactivated because of non payment
Hi, 1. When I make long distance calls, will the monthly minutes be counted too?2. If I want to change the plan, will royalty discount, add-ons prize, promo minutes be carried on the new plan? Thanks
I’ve been having my own issues (not simhacked) and have noticed quite a few people are getting sim hacked on here! I hadn’t even heard of this prior to a couple months ago! Is public mobile especially prone to this? Is there a better security system ...
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My plan is set so I call in and manually make a payment with my credit card over the phone. Last time I did it it said it could not process my payment and so I tried again and it was successful. However looking at my bank records I see I was charged ...
Hello- I noticed there was an update to the $35 plan at some point (1.5G to 2G). When I attempt to switch to the current, better plan there is a notification warning me "This cost of this plan is higher than your current available funds. You will nee...
I came to the US a month ago and soon started getting messages from 611 that "Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfeserve.publicmobile.ca The problem being...
Hi I reentered new credit card info to update for two cell phones only one reactivated and not the other
cannot set up my voicemail account
https://selfserve.publicmobile.ca/ is either down or having problem. All I got that is blank page. I tried different browsers/computers/cell phones and clean up cache/history, but none of these help. Anyone experiences the same issue?
Hello.. I have 200mb left in my data, my billing cycle is in 3 days. I will run out of data tonight. My plan is $50. So I just loaded $57 on to my account, all good. When I run out of data, will it auto-renew my plan? Or will it just charge me overa...
As a new customer I had a stuck port and couldn't get incoming calls for 10 days, although data was working so it took some time to notice. Is there any way to get my billing cycle switched to when my service was actually functioning? Public Mobile p...
Will Public Mobile alert me if my data usage has reached the maximum monthly amount?
Hello,I can't use self-serve as I'm locked out one of my accounts.We have two accounts with PM. One is fine.Can a mod please email me so I can provide the credentials of the account I'm locked out of so that my account can be unlocked? Thanks.
I believe this was offered in the past, may I suggest offering it again as an add on. The /only/ reason I may have stayed with the Big 3 providers is the loss of LTE high speed mobile data when switching to PM. Not a deal breaker by any means, as mos...
