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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switching to another phone

Hello, I am switching to another phone. Specifically, I am switching from an LG Pheonix 4 to an LG G5. I moved the SIM card over, but I cannot send or receive texts or calls, and I have no data. Do I need to call the provider that the G5 was original...

Resolved! contact moderator

I am trying to contact a Moderator to port my phone number from Telus, but links just take me in circles

Resolved! Changing Email

Is there any way to change the email address linked to my phone plan?

Please add Bermuda to the list of countries

My husband is from Bermuda and half his family are still there. Lucky Mobile and others include Bermuda in the international list, so why doesn't Public Mobile? Please add this... we already have the international booster added but then noticed Bermu...

Le réseau cellulaire

In french forum

Resolved! 3G old phone

As I know "PM uses Telus and Bell towers which are 4G but speeds are throttled to 3G". I have an old cell phone Moto G XT1032 (3G), would this phone has problem when I using Public Mobile network in some area ? I do not mind the speed. Should I upgr...

My Auto Deposit did not go through!!!

Resolved! My Auto Deposit did not go through!!!

Hello,Today I was on the road on the way to work in a snow storm and needed to call my boyfriend for help and I go to call and it says I need to pay my bill?So I was pretty much stuck with not being able to contact anyone. Now that I am here, I check...

Resolved! SPAM - Stop it.

Just want to put it out there if you are spamming people, please stop. I have received two SPAM emails soliciting services outside of Public Mobile. The emails had absolutely no benefit to me and sounded kinda scammy. This forum is here to help other...

Shame on Public Mobile

It's one thing to raise plan prices. It's another thing entirely to raise plan prices and at the same time advertise a "Sale" at the old price! Seriously? Your marketing department needs a shake up.

not receiving texts

Hello @PM, I am not receiving texts and would like to know what I can do. I see that some other users have replaced new SIMS and that seems to have helped. Please let me know, Thanks,

New Feb 16, 2021 Plans (with Province-wide minutes)

These are the new plan options showing via self serve as of midnight eastern time: (I've greyed out the Canada-Wide ones that will likely be disappearing soon, for comparison) $15 for 100 Province-wide minutesSave $2 and get a 250MB data bonus each m...

Resolved! calling united states

hey folks, i have a fairly basic plan that includes canada wide calling and international texts but not calls to the united states. Do you know of a way to call the US without paying a huge fee?ThanksKeith

Resolved! sim card data tranfer

hi there i broke my sim card but i got a new one but i cant changhe it through self serve because i dont know my account info i went tio the kiosk and they did it for me and i cant verify or create and account because it wants to send a code to my ce...

Resolved! phone freq band compatibility

I am new to cell phones and networks...My daughter provided her old phone, which I will try to activate on Public Mobile (PM).The PM compatibility checker returns the following for my phone:(Check mark) 3G: 850MHz, 1900MHz(!) 4G LTE: Device does n...

How to register number with email

Account expired. What to do?

Resolved! Is this FORUM SAFE?

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Resolved! Trying to register an account but email address, aka. user name, is not available

I am referring someone new but they are getting the error below. "The Self Serve username you have entered is not available. Please try again with a different email address." When trying to reset password, it just says "Sorry, we're unable to verify ...

Talk Add Ons, International Calls

Need Help. I just purchased $15 worth of 300 min of International Talk add-on. But when trying to make the international call, the call won't go through and the voice message states international talk time needs to be purchased. The call is going to...

Resolved! Expired credit card, unable to log in to update

My dad has a PM account and his CC on file expired, but he forgot both his password and security question. What would be the next steps to reset these?

Promotion

Moved to French Forum

Resolved! Rewards

I really don't know how any of this works.?

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