Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried using *67 but PM says I have no call minutes on my plan even though I am unlimited. I only need this for some calls so I don't want to setup a permanent block. Phone is an Iphone Xs.
I chose the wrong region when picking my phone number and would like to change it to the right one to get the right area code before I text people my new phone number. How do I go about doing this? Thanks in advance.
I only have 2 minutes left on my plan for this month. I have lots of Canada LD minutes left. Will those be used after I've used up my 2 minutes? I didn't see any Add Ons that I can purchase other than LD Add Ons. Any way I can add some minutes?
Hi PM users, Does anyone know if we can accumulate dollars on our account when our total rewards (referrals, autopay, and loyalty) exceed the monthly cost of the plan? For example, the total rewards is $20 per month and the plan is $15 per month. ...
Can I add additional phone line in my new account?I successfully transferred one phone from another provider. I need to activate another phone, but I it does not let me use the same email address.
When I tried to install and activate the Public Mobile sim card I got a message that my iphone 5 was not compatible with the sim card.
Hi everyone, I was recently victim to a sim card swap incident, so I have been closely monitoring my usage history on Public Mobile to see if I notice anything unusual. I noticed that a marketing text I received at 12:22pm came in multiple times in ...
I recently had an issue with SIM hijacking and my access to the self serve portal was disabled. I was told to contact client care department to update my info, but I have no idea how to reach them? Do I open a ticket?
I changed my old personal greeting to a new one. But when I get calls, people still hear the old greeting. I've activated the new greeting.
I created an account about a week ago to order my sim card. My sim card came in and I want to activate it but I can't login. I've tried every password I can think of. I tried doing the password reset but then when it asks for my email it says "unable...
Good Day, My company has given me a corporate cell phone with a Bell #, since I don't need my Public Mobile phone or number anymore, I would like to know what I need to do to port my Public Mobile # to Bell. Thanks
duplicate threads
"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."Because I updated my visa debit card with a new bank. This is really i...
I want to update to a better cphone
Hi I paid for my new pm account yesterday for $25 basic plus $15 300min internationalI still have 0$ balance , no service - , cannot use the PhoneDid I fail t to activate somewhere?this is the payment historyDec 9, 2020300 International Long Distance...
Installed the PM SIM, unlocked my phone but still have no mobile network service?Tried resetting the Network Setting but still no service. Any suggestions?
I read on another thread that calls are automatically dropped at one or two hours. I’d like to know why this is as I’m paying for phone service?I’m in a long distance relationship so we talk on the phone a lot. There’s times we keep the phone on to s...
after turned on the phone, a pop up box appeared, below the box has 2 word, 1 enter, 2 dismiss, every time want to make a call, message appears: emergency call only
I ordered my SIM card online over a month ago and have still not gotten it
I am getting "Not registered on Network" when I am trying to make a call. What are the reason for this and what can I do?
I have too many Notifications. How can I delete some of it ? Thanks in advance
I am unable to text with my phone or connect to my data. I can connect with email when connected with a wifi. I am able to call and receive calls without wifi. The SIM card was put in another phone, and it did not work either. So, it was not my phone...
