Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Why do you like Public Mobile?

What makes Public Mobile special?

Low Bars?

Resolved! Low Bars?

Does anyone experience low bars on the Public Mobile Network? I’ve experienced this both on 3G & LTE. Any suggestion?

Resolved! US Long Distance Restrictions?

I'm looking at the "200 min US and Canada Long Distance" addon. In the fine print at bottom i dont understand what "will not be completed when dialed" means. Does this mean calls to any of those area codes will just fail or i'll be charged high rate...

Anyone on the PM $60 Plan with US Roaming?

Resolved! Anyone on the PM $60 Plan with US Roaming?

I’m currently on the $60 Plan that includes US Roaming. It’s basically the same thing as PM’s current 50 plan if you just add US Roaming with 2Gb Data. What are your thoughts being on this plan (basically paying $10 more every month) while knowing Ca...

Queations on 100M Canada wide talk, unlimited incoming calls. Intl talk time & data add-on packs

Resolved! Queations on 100M Canada wide talk, unlimited incoming calls. Intl talk time & data add-on packs

Hi everyone, Request assistance on talk time on basic plan of $15 (100 min Canada-wide talk, UL intl text & picture messaging, UL incoming calls, 250MB data with auto pay, VM and call display) - Does 100 min Canada-wide talk includes calls made and r...

Call fowarding

Resolved! Call fowarding

My call are forwarded but SMS don't show up

SIM problem

I am having issues with the sim sometimes i have to take sim out and put back in to get reception . Please let me know resolution .

payment issue

Resolved! payment issue

hey, I changed my card a few weeks ago. the next month when I tried to renew my service, it says that this card number does not exist. Can someone give me the number to customer service (payment section possibly)?

Resolved! Auto Payment: change plan

Hello, yesterday I did a manual payment, that I am able to change my plan. (From the 25$ to the 15$ deal). Yesterday it was not possible t click the button to change the plan. Maybe because the system did not know that I did the payment already. I tr...

Resolved! I just recently signed up for my account account how do I start saving money???

Resolved! Issues sending texts

Lately I've noticed I will send a few texts and then when trying to send another it has trouble sending the text and is searching for service. The reason I'm confused is I'm sitting in the same spot texting the same person. Has this happened to anyo...

Does anyone have service issues when calling 1-800 #'s?

Resolved! Does anyone have service issues when calling 1-800 #'s?

Most of the time whenever I call 1-800 outgoing call the other end has trouble hearing me. 3 additional PM users in the family have the same issue. Wondering if anyone else has experienced this? Never had such problem with Koodo or even Freedom was a...

5G bonus data text

Resolved! Switching plans

Hi, I am currently on a $81/90 days plan (grandfathered). I have the following perks attached to my plan: 1. $9/90days loyalty discount 2. $6/90days autopay rewards 3. 5GB+1GB bonus data given at different times throughout my subscription with publi...

New member looking for a referral

Good morning, PM. I will be signing up for the first time later on this afternoon (or this evening) and was hoping someone would be kind enough to message me with a referral code as I do not know anyone on the PM service. TIA *PS. I do hope this isn'...

Re: phone says no service

My phone says no service. For two days now. Can’t call or text. Been a customer for years. Didn’t make any changes. It’s not my phone cuz sim says same thing in bf phone

I just signed up yesterday and have a brand new number. My texts are not being received.

Free gift minutes

Self serve page down?

Hi, just wanted to let you know that the self serve page is down. Getting a browser message "selfserve.publicmobile.ca’s server IP address could not be found."

Resolved! Activated new number - did not get Flash Sale 1 month free

Hi moderators, I activated my new Public Mobile sim and new number the night of Aug 28th for the $30 promo plan. I also entered in my email address to get the offer for the free 1 month (https://www.publicmobile.ca/en/on/fs2020). I have not receive...

Resolved! How many GB do I have left?

My Data & Add-OnsIf a feature is not listed below, it may have been fully consumed and no longer available for use.I'm new to using data. Recently I felt like I was using a lot, so I checked my usage and here's the result. It looks like I still hav...

Resolved! Re: Live chat

Hi,I ordered a new SIM on July 30th and still have not received until now. Order number is xxxxxxxxx.Name:xAddress: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Please check and let me know.Thanks, edited buy computergeek541: customer information remove...

Resolved! Two people with same phone number

I activated my SIM card yesterday. Someone else has the exact same phone number and is getting most of my texts! I need urgent help please as I can’t use the service I’m paying for

Best place to buy top up vouchers?

Since we’re all trying to save money I thought I’d ask. If I buy a $10 voucher at London Drugs, does it count as a $10 visit with LD extras? Where is the best place to buy to get the most bang for your buck?

Community

Forum Posts