Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phones locked need puk number
Hi! My data use when I go into usage looks like 4 mB but when I look at data use on the main screen it's 10 MB. Why?
Hi! When I turn off my cellular and wifi my phone won't send texts or receive texts. Why? I'm concerned about this as I am on the $15 plan and I'm using too much data texting.Thanks!
Hello, I'm into my 3rd month of public mobile. It's going well my only issue I'm having is the issue of so many dropped calls when I'm in Michigan and the USA. I have the roaming and data pkg in canada and the USA. Is there a solution to this. cheer...
Hi, everyoneI just got a question, is there any way to call a us phone number? thank you
I was wondering if public mobile has long distance calling to the uk?
Last May I was trying to topUp my account to add US data and text while I was travelling to States. Needless to say I messed up and had done it wrong and added $120 on my account. I have auto visa payment. I’ve had that balance sitting in my account ...
Hi , I am wondering if anyone else is in a boarder town and finds public's service goes in and out constantly while home? I miss calls often and texts won't send for up to an hour . Besides moving ...haha ...anyone know of any tips to help with my s...
Hi there, I used to be Public customer. I might come back. My question is I manage all the cell phone needs for my husband. He is on Public. We forgot his password and not sure if he has a Username. We asked public to send us password but he nev...
I am using an iPhone and I am with public mobile. AT the top left corner it says TELUS for a few seconds but then after it says public mobile. I wanted to stay at TELUS. can someone plz help me
Hey I am an existing customer and I'm not being able to claim my free 1 GB add-on could someone activate it the free 1GB addon for me
Hi everyone! Hope someone here can help me with this issue. I just activated a new SIM, everything was good. However, I changed my mind and attemped to change to a new number. Was able to do that with SelfServe. The page showed successful message. No...
I have the $15 plan with autopay which gives 250mb free data. If I use the data up prior to the 30 days, does texting and calling still work?
How can I shorten the number of rings to 2 ringsThen voice mail picks up?
How can I call the US or China?And how can I make call when I travel to the two countries by using my public mobile#? Thanks.
If I'm on $15 plan, how can I go on to make call or use data after I exceed the voice or data limit under the plan? Thanks!
I'm on the $25 dollar plan with 500mb plus 500mb autopay. I had data up until about a month ago and it stopped working. I checked the self serve to see if I went over but the data usage section is blank. Any help is appreciated. Thanks.
Why was I charged $28.45 while I'm at $25 plan? How can I see the bill for the exact charged amount？ Thanks!
Been PM a little while now. For the first 2 moths or so I had my allocation of data and used it. Now all of a sudden I can't get on the internet with the cellular data although it appears to be available on my account. I have done their recommended t...
Good evening,Just create this post to update my Black Friday rewards. I activated my $25 plan on Sunday (around 2:30pm). Got the message telling me the number has been successully ported in about an hour. Data was available to use in about 2 hours. R...
I activated my SIM card last night. Wouldn't port over, moderator resubmitted request to Rogers. Got the welcome text this afternoon. Was using new service (old SIM card in an old phone so I didn't miss any calls). Now my service has gone back to the...
I just switch to this phone and I am having the issue where Telus and Kodoo appear in my APN list, but no option to add APN or edit to get data going?
Hello, I am heading into the US for 7days. During my stay I would like to be able to make calls back to my family in Canada and to possiable to call cabs etc in the US. I am having trouble figuring out which plan is best. There is a US Talk Only plan...
How much do calls to the United States cost per minute if I don’t have a package that includes US calling?
My father is 88 years old and living in assisted living. We have been trying since June 2019 to find a way to cancel his phone service which is being auto paid at $10/month. I obviously cannot sign in with his user info because he doesn't remember an...
Hi everyone, On 11/26/19 9:51 AM, I received a text from PM indicating I have successfully referred a friend. Unfortunately, I did not receive the $20 referral credit after 72 hours. I contacted the MOD to investigate. After two days, they respond a...
I sometimes wish PM had roll over data. I have 8.5 GB data and some months u end up having 1GB left over while some other months 500mb left over. Would be good if unused data rolled over. Some people who have my plan 8.5GB data with Unlimited talk an...
Hi, Last month I asked a friend to make a payment for me, and it worked, but the autopay was also activated without my permission, so it charged her this month as well. I'm not using the service anymore so I would like to have a refund to her credit ...
I am a new customer. On the first payment due, I didn't receive my autopay reward of $2.00, even though my credit card was debited.
Hi! I need some help I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number.
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