Community

Resolved! Mobile Hotspot

Two questions here1. Does the mobile hotspot feature work with the plans available?2. Can I use it to replace a wi-fi plan for my home or will it be too slow?

Resolved! got lock out of my account

Resolved! Promotion

I didn’t receive my free second month and 5 gigs when I joined

Resolved! Can't Call Out Any More -- Help Needed for MEDICAL CALLS !!!

Hi. Please help ASAPThis phone is needed for Medical Calls.Been using the service for a long time, nothing has changed. Whenever a call is made (just local) a voice comes on and say, "Sorry can't complete the call - You do not have a long distance pl...

Resolved! Unable to login to self serve

Good afternoon.  I am unable to login to the self serve option on the site.  I've changed my password twice to no avail.  Any help would be appreciated. -DennisEDIT:  Thank you for the help, I will try these suggestions.  

Resolved! Re: Community Terms of Service & New Community Guidelines

Can someone contact meI cannot submit a ticket , because  of error when logging in.Even after I have changed the password I need to talk to a team moderator 

Resolved! Data Reset

My bill date Feb 04 toMar.03 plan 2.5gb.Previous data usage in January carried over to February usage.Data alert 95% usage.How to reset data on bill date? 

Resolved! How do I earn communiyy points?

How do I earn community points?

Resolved! New account will not connect (Unregistered SIM)

I am a new customer trying to set up my first account. I have recently received my SIM card in the mail, activated the SIM, and put it in the phone. I am receiving the message "Unregistered SIM". Things I have tried (based on forums): 1. Account is f...

Resolved! Payment went through phone still not working

Hi my account was suspended since the 2nd i had it on autopay but wasnt able to make a payment directly from my account until last night at 2am, the payment went through, but my account is still saying suspended  aftrr 8 hours and wondering what i co...

Resolved! Does Alcatel 2053X work with PM or not

Hi There,I need to buy a Alcatel flip phone for my son. Can you help confirm if it is working with PM?Thanks for your help. Alcatel 2053X 2.4" - International Version w/Seller Provided Warranty - Blackhttps://www.bestbuy.ca/en-ca/product/alcatel-2053...

Resolved! Can't make a local call

When trying to make a local call I get a message that this call cannot be completed. You don't have an active long distance plan. This just started yesterday. These are numbers I frequently have called and numbers in my contacts. I have always used t...

Resolved! Plans

I renewed my plan today like I always do, however now I'm unable to call out. My plans showing unlimited text but unlimited provincial calling ? Since over a year ago I've always had the same plan unlimited talk and text...why has this changed ? How ...

Resolved! how to share my code

how to share my code? 

Resolved! Transfer from Koodo

I just got a new public mobile sim and wanted to transfer my number from Koodo. However, there's no instruction on how to do so.

Resolved! can't log in to contact moderator

Hi - I'm new to PM and have activated, know I now need to port my number. When I click on 'contact a moderator' and try to log in it say error. Help pls!