[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Issue activating sim card error code 821
I cannot activate my sim card and got the error 821
Resolved! Re: Beginner’s Guide to the Community
So how easy is it to get rewards from community?
Want to stop or make my account freeze for one cycle
Hi,I am registered for auto pay, how can i stop or freeze my account for this month only?
Resolved! Phone Compatible with Public?
Hi I have an Alcatel 5041c works on Android 8.1.0 Is this compatible with Public?
Android users beware
Malware alert: https://www.bbc.com/news/technology-56859091
Resolved! Add On
I just added the US talk text 10 days. When will it be activated
Billing
I have all my Credit card infor in, so just making sure that it will automatically come off my bank account??
Resolved! Billing
Do i get a bill emailed to me every month?
Confusing messaging on new promos and plans
Does anyone else find these promos and plan a little confusing? I thought pm had eliminated the $45/6gb plan? Who in their right mind would pay the "non-sale" price of $50 for it? The lack of any terms and conditions for the 1gb of plan data promotio...
Resolved! I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT
i want to speak to an human being, robots arent helping me, whats the human customer service number
no talk available
I have access to my mothers cell phone account and it wont take calls says no talk available? account is up to date and paid
Phone Number Recovery
Hello Mobile Community!recently my account got closed so I lost my number and everything attached to it!So now I am here asking is there a possibility to recover my previous public mobile number?Thanks in advance all, hopefully i can get it back.*edi...
Re: Community Terms of Service & New Community Guidelines
Hi, I am new and I have a question about my bill, where can I ask my question?
One-Time Payment - How to disable the system saving my credit card?
Is there a way NOT to save/register my credit card?I did a one-time payment last time, and it saved my credit card, which I do not wish to do that.
Re: Trouble with account
Accout wont work keeps telling me error 1
How to contribute to the Community
I've found an excellent free app that improves the basic Voicemail - provides voice to text + receives messages when your phone is turned off and would like to tell the community.
Plan expired?
I received a text today saying I had only 10 minutes remaining on my plan. Which made no sense. I'm set up for auto-renewal AND the renewal date is set for tomorrow. AND I'm sitting on over 1600 minutes of available time. Had no time to investigate a...
Resolved! Voicemail from different country
Hi, I am going on trip to different country. How can I check my voicemail online and can I extend my limit so I can know when who tried to call me during my travel??
Resolved! Re: auto pay plan change = no outgoing calls
Cannot make any outgoing calls with this plan. I'm on my first month and it's telling me I'm out of minutes and I haven't used but 10 minutes on the plan. I have 100. What is going on? Also, when you call 611 you can't speak to a rep it's only self-s...
2 seperate convos
Hello new here,So it only happens when MY boyfriend texts me..But it'll show up as 2 diffrent conversations but from the same number... Does that make sense? So were having a conversation but some of his texts will start as a new convo even tho its t...
Resolved! Re: Is there any way to speak to a human at Public Mobile?
There was 36.50 taken off of my card on april 28. That I did not authorize and would like it back on my card xxxx, Richard xx. And do not take it off again I am having the card shut off you will not be able to do it again refund my money Edit by mim...
trying to get sim activated and number port
Ive been trying to 4 days know to get my number changed from telus to public mobile my public mobile account is made and it says its activated but when i put the sim in nothing happenswhen i put in my old telus sim it still works can someone please h...
Resolved! Calling a local number and being told I need a long distance add on
I recently payed $15 for my dad's public mobile account which is due on the 5th of May. He has been trying to call local numbers several times but the same message comes back. He can still text. What's the issue and how can I resolve it?
Resolved! iphone compatibility 3G
Hi, I notice most plans are 3G data but from what I am reading iPhone 12 doesn't support 3G any longer so I guess many other vendors will follow now that 5G is available. Will Public Mobile provide 4G/LTE service at some point or will it remain 3G ?...
