us roaming ad on not working

[daniel28]

I am in the states, and bought a us roaming ad on for unlimited calls for 10 days.  It is listed as an ad on, but when i try to make a call I receive a message saying I do not have this service 

Super frustrating!  Has this happened to anybody, any ideas? 

[PAULRANG18]

Select T Mobile or ATT after restarting your phone.

[geopublic]

@daniel28  Yes, other customers have reported similar problems today. Best to submit a ticket to PM and let them know.

[hairbag1]

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@daniel28 wrote:

I am in the states, and bought a us roaming ad on for unlimited calls for 10 days.  It is listed as an ad on, but when i try to make a call I receive a message saying I do not have this service 

Super frustrating!  Has this happened to anybody, any ideas? 

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Sometimes just cycling phone off / on will get things going. Let us know if that works for you.

[hairbag1]

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@daniel28 wrote:

I am in the states, and bought a us roaming ad on for unlimited calls for 10 days.  It is listed as an ad on, but when i try to make a call I receive a message saying I do not have this service 

Super frustrating!  Has this happened to anybody, any ideas? 

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Try manually selecting either AT&T or T-mobile and see if that helps.Restart phone and let us know.