As for many of us reading posts here many encounter this but didnt find anything quite like this. So yesterday i join PB with an esim and temporary number as it was recommended. then transfer my number from my previous carrier which i got the confirmation its been done , then got a text from telus saying it failed. at this point tried some phone/network/stolen phone resets nothing but my old carrier sim seemed to be still working and not cancelled. I somehow manage to change my PB account phone number to the transfered one even if it didnt go fully through. dont ask me how i dont know how i did it.
Then next day after submitting ticket the agent initiated another transfer request in the backend because manually myself on self service it said my number was invalid. Got the text message again , accepted the transfer again, now got confirmation from old carrier my plan as been cancelled and my phone doesnt have network from this carrier anymore, good.
Now with that got text from telus saying phone transfer successful please restart phone which i did. And oh boy , to my surprise my PB account now shows a random temporary number as well as my sim card. My old number that i tried to transfer is gone from everywhere and nowhere to be found now. Cannot receive or send anything with my number anymore as it gone from my previous carrier and somehow didnt port to PB although saying it did. Several hours passed since a reply from an agent and im worried my phone number got lost into the abyss at this point as none of the carrier as it. anything i can do ?
