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Locked out of my account and number not being transferred

kiranfatimarana
Great Neighbour / Super Voisin

I signed up for Public Mobile and transferred my number from Bell to Public Mobile from e-SIM to e-SIM, but the request was cancelled, and without the number being transferred, I can't receive the code to verify Ever Safe ID. It's such a mess, especially without the live agents!! It does not cost a lot to hire people who can at least chat with the customers and have some technical assistance available to deal with E-SIM. I regret choosing Public Mobile and another provider would have been a better option. 

I have even sent a message to the Customer service but no response yet. 

Does anyone have a ny idea of how to request number transfer if previous one has been cancelled ? 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @kiranfatimarana why was the transfer being cancelled?

you can check with PM porting support team and they can help further.   I have sent you the number to PM Porting support team  Please check your community inbox:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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