Can't login to account have had for several years

[HC6]

Why, when I login to the public mobile account that I have had for several years, it just wants me to finish activating the account? I have an account and the phone number still works.

[HC6]

Thanks, I will give it a try.

[HC6]

Eversafe seems to be set up, as I received the verification code.

[hairbag1]

@HC6 

have you accessed your account recently in the last 2 years ? We now must create "Eversafe" credentials to access the account...have you done that yet ?

[hTideGnow]

hi @HC6 that means the system unable to find your My Account from your user login. You need to ask PM to help.  You can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage