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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

The phone number not transferred properly

I tried to transfer the phone number from Vif VoIP phone to mobile with PublicMobile. However, the number transfer has problem. Vif confirmed they have approved the number to be transferred but not sure how come my mobile with new SIM card still not ...

Refund

This whole public mobile community is so confusing I spent hours trying to figure out how to get onto my account and didn’t realize I made a new account and made a payment but now I need to get that refunded and do it on my original account that I fi...

Month cycles

Why the month cycles gets shorter and shorter?

Resolved! Canada-US Subscription Plan Question

The Canada-US subscrption - does that use our data we currently have in our plan when we go to the US or do we need to buy a add-on to have data in the US? Just want to confirm as it just mentions, calls, texts, and etc.

Resolved! How can I remove my card details?

I tried to remove from Manage Subscription, but the card details remains there.

Help

Hello

Hey everyone I just have a quick question how do I go about getting a ESim I have been trying but it's not showing up please help

Resolved! Terrible Service

How can someone use this terrible service provider. I have been having an issue and there is no one in the service department to help me it. I am okay to pay extra, but this kind of service that public mobile is offering is completely bizarre.

Activation

Hi,I started to activate my new SIM card and I've chosen the number but the code is not coming to my number is not working. What should I do?

Resolved! Travelling to US

Hi, i am travelling to USA, i have a Canada US data plan, do i still have to get adds on please? Thanks

FORBIDDEN A1 when signing in (No Signal After Switching to Public Mobile)

I recently switched my account to Public Mobile, and since then, I have not had any signal at all. I attempted to seek assistance via the support chat, but every time I log into my account, I receive an error message that says "Forbidden A1." I have ...

Change cellphone subscription

Hello, I am now with PM cellphone for $30 per month. I saw on their website that they have a lower data plan for $26 per month. However, when I try to change my current subscription, the $26 plan is not shown in my account. Do you know why and how I ...

I can’t login! I don’t have access to my email!

How can I login and get access to my account. I don’t have access to my number and I can’t login with the email I signed up with. Please help!!

Re: Unable to update credit card info

I also need to update my credit card. Followed the instructions and "Update Card Information" isn't even an option.

Change from a samsung phone to an iphone

I am switching from a samsung galaxy s10 to an iphone 11. I need a QR code to change.my phone number over. How do i get this?

Resolved! Account activated but esim not showing phone number

ive transferred from fido to public and my phone number is stuck on my first sim and my esim doesn’t show i have data or a phone number despite it working. My imessages and other phone number lines aren’t registering. Any fix to this? i’ve reset my n...

price increase

Hi there, My original plan of $20 was recently increased to $25 plus tax without any reason.

Resolved! Would my phone work with this network?

Im looking to setup a cell phone on a new network but i think it can only run LTE. Its a Motorola G Pure. Could it work with a 4G package at 30$/month?

Resolved! Rewards

My rewards are not showing up in my account.

Voicemail and how to disable it

I have a question. I've heard of this being a thing and I wasn't sure if it's true or if I can even do this on public mobile, but am I able to like actually disable the voicemail all together if I don't use it? And if so how do I go about doing so

Automatic payment

Can automatic payment be removed for addons

Resolved! Travel

Hello,l will be travelling to Europe in a couple months and was wondering if PM has an option to purchase International plan with calling and data?Thanks,Joe

Find My Location Stopped Working

My son and I both have iPhones with Pub, but recently, the "Find My Location" feature has stopped working for us. Has anyone else experienced this issue? I can still see my daughter's location without any problems since she's with a different cell ph...

Facebook sends Authenticator codes

I am not receiving codes for both Google Authenticator or Duo . I tried everything from turning off the phone to pulling out the Sim and reinserting. On Authenticator there is a rolling tab of codes that updates every few minutes and I tried punchin...

Disconnect

i’m having an issue with my mom cell phone. Her cell phone was disconnected because we had an issue with the credit card but we fix the credit card issue and now the payments won’t come off so I’m trying to figure out how to get public mobile to take...

transfer to new phone

how can i transfer over my account to a new phone

using a referral code

New subscriber how do I know if the referral code worked when I signed up as a new subscriber?

I can't make long distance calls

I'm in Alberta (587 area code) and when I try to dial other area codes such as 604 or 250, I either get dead air or a 8B1 error code message. I have Canada-wide calling and according to my profile, have 98 minutes remaining this month. I also tried c...

Cant see account info after login

Once I enter my username and password it prompts me to enter the 6 digit code sent to my cell phone. After I enter that code and hit confirm, it brings me right back to the home page of public moble, almost like it’s not loading my profile, any help ...

Someone changed my verify phone number and my current number is not working.

Please help me. I think someone hacked or swiped phone number.

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