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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forget to enter referral code

Hi, I absolutely forget to enter the referral code ######, how can my friend get $10 credit. She asks me to join public mobile. ThanksUPDATED by Softech: Referral code removed

50% off sale is not applied

Hi, I activated new connection of 50% sale of $40 ( after discount $20 ) but it charged me twice and next payment is showing $45 . Please fix it

5hr+ Both sims still working?

Transferred from virgin mobile. I had a physical virgin sim and signed up for the new $20 plan on public with the esim...All went well. It has been more than 5 hours. Both the physical virgin sim and the public mobile esim are still showing up. I can...

Resolved! Charged $5 for changing eSIM to new phone

It looked like moving ESIM to a new device charged $5.65 even though I literally just activated within a few minutes apart. Is it possible to get this refunded? I assumed moving the eSIM to a new device was free.i seem to be unable to create tickets ...

Bell's number porting assistance

Hi, I’m trying to port my number from Bell to Public Mobile.I have attempted the activation multiple times in the app, but I have NOT received any port-out confirmation SMS from Bell at all. I was never prompted to reply “YES”.The app keeps showing “...

Resolved! Puk needed

My sim is locked. I submitted a request for puk yesterday. So far still waiting for the response

Transfer Issue

Hello,I want to transfer my number from Fizz to PM. Received a text from PM saying unable to transfer due to incorrect account number. Fizz account number is short so I added 0s in front of my account number at Fizz. I requested a transfer while acti...

Porting from Fizz to Public is taking more than 5 hours

Help !Porting from Fizz to Public is taking more than 5 hours.Started today Jan 25 at 2pm and still going !what could be wrong ? Please help !

PROBLEM WITH FLASH SALE - $20 for 60GB - CHARGED DOUBLE

Public Mobile charged me double $45.20 instead of the $20 for 60GB. Opened a ticket but have not received a response!!

My activation did not complete

I am charged with $20 but my activation did not complete and when I was trying to do it again, it said that my number is invalid. How can I solve this issue?

How do I get the $20/m offer?

Cannot find $20/m 24 deal.. I want to change as does my wife who just started PM last month.. We are both on $30/m 30Gb Can/Usa

invalid email

I changed devices and now my email is invalid how do I sign in now ?

Resolved! eSIM activation issue

I tried with QR code which sent in activation mail and again I bought new eSIM in the app for 5$. Not able to activate. Kindly help

couldn't activate esim and it said contact the agent assistance

Just subscribed my phone number today and I couldn't activate my esim through the QR code sent to my email.What should I do? Please advise

Flash sale wrong code

Hello,Today when I subscribed for 24 month flash sale deal online, I mistakenly selected the wrong code. Instead of getting 50% off, I only have $5 off per month.Could you please help correct it for me?Thanks,

I was fizz user but account number is incorrect

Hi, I received a notice that account number is incorrect and I am unable to create a ticket. So what can I do now?

Charged twice $20 for the signing up Today. Also Text/SMS and recieving calls is not working

Charged twice for the $20 a month 60gb Canada-US unlimited text/call phone plan. It now sells my phone plan is $40 a month plus tax, for the next billing month of February. Also, my text/sms and receiving calls are not working after transferring my ...

trouble porting number from freedom mobile to public mobile

i just activated public mobile accounti have trouble porting my freedom mobile number to PMplease help

@CS_Agent

@CS_Agent I switched from Fido to Public Mobile. Everything is fine, I can use the traffic but not the texts and calls. , nor can I receive a transfer confirmation from Fido, this has been going on for two days now and no one has been able to help me...

Transfer problem

Hi,therei can call but I can’t receive a call after I ported from Fido to public mobile, any body can help me? Thanks

Failed eSIM activation

Hi everyone,I bought a PM eSIM plan today and I'm still stuck on Step 6 in the app where it tries to activate the eSIM. Every time I try, the screen after 30 seconds shows me that the subscription could not be activated.There is no eSIM installed on ...

Unable to text or received texts since I've ported from Fido

Hi guys,I posted yesterday from Fido, I used an esim to activate my account, everything went well until I notice I wasnt able to text. I'm on Galaxy S25 Ultra and use Google message, RCS isn't working and even if I turn it off. It's not working. I've...

Referral code

One more thing, during the activation, I missed the field to enter my wife’s referral code due to a page loading error. Could you please manually add the referral code xxxxxxxxxx to my count? Thank you very much.

Payment method for bill

hello, can we pay the bill by entering our credit card info every month by ourself, or we have to have the pre-authorized credit card info with them? Thank you!

Jan 25 Activation - No Outbound Calls/Texts

Hello Community,Ported in a number today and having some issues. Cannot make outbound calls or texts, but I can receive calls, texts, and data is working.Does anyone know of a resolution?Thank you!

Porting number issue

Bell confirmed they approved a port with the wrong account number, which put the line in a partial port state.The number no longer receives SMS.This requires an LNP manual escalation / port correction, not a standard port retry.I understand Public do...

No data

Ported over from Freedom. Calls working but text and data not working. Suggestions on how to fix?

Can’t see phone number show up for my PM eSIM card

Hi, I already replied yes to my Virgin Plus message and got the new eSIM card installed from PM. However, my phone number still associated with Virgin plus and there is no Phone number under the PM eSIM card. Could you please help with this issue? th...

Service not activated

Hi, I ported my number to Public. The eSIM is installed but when I try to make a call the error I get is “7B1 service is not activated. Please help.

Website Suck at Lets Complete Activation

Hi, I've been trying all day to talk to some one on chat and not being able to connect. My website and app when I login goes straight to "Lets Complete Activation Page". I don't want to activate a phone I just want to update my payment info. I've cle...

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