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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2587 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30399 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42164 Views
  • 185 replies
  • 29 Bravos

Service has been put on hold

I got an email that my service has been put on hold, but payment came off my credit card today.  I checked my account and it shows I am paid. I see other people have the same question. What is going on?

PercyQ by Good Citizen / Bon Citoyen
  • 873 Views
  • 10 replies
  • 1 Bravos

Resolved! I received and email about late payment....

I received and email about late payment and that my service would be put on hold.  However, not sure how i can have a late payment when you guys have my credit card on file and have had no problem charging me for years now.  Further, i just logged in...

TooTallAl by Great Neighbour / Super Voisin
  • 634 Views
  • 5 replies
  • 2 Bravos

Service interruption

Hi I got an email today saying Your Public Mobile service has been put on hold. I checked my account online, payment just went through today for my pre authorized payment. My credit card is also charged today. What should I do and why am I receiving ...

Wendy360 by Great Neighbour / Super Voisin
  • 374 Views
  • 4 replies
  • 0 Bravos

Close account

Worst company to deal with. Won't let me into my account to close it. Keeps just asking me to pick a plan. 

Jessie24 by Great Neighbour / Super Voisin
  • 311 Views
  • 3 replies
  • 0 Bravos

Resolved! Texted an offer for a data plan 40GB data at 4 G for $27 per month

Is the special offer in addition to the $25 per month I currently pay for unlimited Canada wide calling and unlimited international texting or does $27 per month include the data being offered as well as my current calling and texting as described ab...

Cavendish by Great Neighbour / Super Voisin
  • 383 Views
  • 1 replies
  • 2 Bravos

No more??

No more $15 plan?No more quarterly plan that works out to $19 a month with 3gb per month?I realize there will be changes but will they actually reduce customers? I would like to move up a bit but there’s nothing there to attract me.  

SeniorCitizen by Model Citizen / Citoyen Modèle
  • 715 Views
  • 8 replies
  • 2 Bravos

New Plan! $50 60GB 5G

The New Plans are:$19 1GB 4G Plan (Unchanged)$23 6GB 4G Plan (Unchanged)$30 15GB 4G Plan (Unchanged)$34 15GB 5G Canada-US Plan (Unchanged)$34 50GB 5G Plan (Unchanged)$39 80GB 5G Plan (REMOVED)$39 50GB 5G Canada-US Plan (Unchanged)$44 80GB 5G Canada-U...

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fixin1 by Deputy Mayor / Adjoint au Maire
  • 574 Views
  • 6 replies
  • 1 Bravos

Referral codes/discounts not applied.

Need assistance with getting discounts applied to bill. Registered and got charged full amount (promo/referral didn’t seem to apply). No physical support line? Chat bot give a run around. 

Hassanain by Great Neighbour / Super Voisin
  • 377 Views
  • 3 replies
  • 1 Bravos

payment method change

I have signed in, found where I need to key the info, but CANNOT KEY IN THE INFO.  WHY???  this is the third time I ask question and nobody is helping me.  I have a new card and need to key in new expiryt date or payment will not go through. 

BigRay by Great Neighbour / Super Voisin
  • 261 Views
  • 2 replies
  • 0 Bravos

USA

softech by Oracle
  • 176 Views
  • 0 replies
  • 0 Bravos

Resolved! MMS not working on OnePlus Nord N30 5g

Hi, I recently switched to the OnePlus Nord N30 5g and MMS messaging is no longer working. I've made sure that the APN settings are correct. Is there anything else I need to do?

treehouse by Great Neighbour / Super Voisin
  • 1327 Views
  • 9 replies
  • 0 Bravos

Help porting number

Hi i tried to port my number out yesterday to PC Mobile and it didnt work. I had no service or phone then 6 hours or so later at 9:15 i get an email welcoming me to public mobile as if my number was portes back to here. My subscription expired today ...

Kevlar44 by Good Citizen / Bon Citoyen
  • 841 Views
  • 8 replies
  • 0 Bravos

Email

I set up mine and my sons accounts using different email addresses. Now I can't remember what email I used for his account and I need to change billing information.

Hockeymom2024 by Great Neighbour / Super Voisin
  • 526 Views
  • 6 replies
  • 0 Bravos

Refer a Friend

I am a new customer.  I signed up yesterday using a friend's referral code. I was supposed to receive a $10 bill credit. Where is it?  There is no mention of it on my account.  Why not?

JoeBlow2 by Good Citizen / Bon Citoyen
  • 282 Views
  • 2 replies
  • 0 Bravos

Over charged

HiI've purchase some long distance time but I've been charged twice but I've only made one purchase. How can I resolve this, please?

Jérôme1 by Great Neighbour / Super Voisin
  • 259 Views
  • 2 replies
  • 0 Bravos

Refer a friend

I am new to PM.  I signed up yesterday and I used a relative's referral code.  I was supposed to receive a one time $10 bill credit.  Where is it?  Where can I confirm that it has been applied to my account?  So far I see nothing!

BBoop by Great Neighbour / Super Voisin
  • 243 Views
  • 2 replies
  • 0 Bravos

Resolved! Account pin number

I tried to make a credit card payment in my account profile but only have me the option to redeem payment voucher. When I dialed *611 and chose option to make a payment using my registered credit card it asked me for a four digit account pin that I d...

Avahamilton by Good Citizen / Bon Citoyen
  • 450 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged twice every month on pre-payment credit card

I have $25 1G data plan and signed up for auto credit card payment. Just noticed from my credit card statement that the same payment for this plan was charged twice every month since January 2023. One was charged on 5th of the month and the other was...

NH56789 by Great Neighbour / Super Voisin
  • 469 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer number problem, then a submit ticket problem

I messed up transferring my wife's number to a new account at Public Mobile. I pulled the sim card before responding to the message from Telus authorizing the transfer. Now I cannot submit a ticket to Public Mobile because the line where the ticket a...

pshad by Good Citizen / Bon Citoyen
  • 493 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: What happened to My Old Reward Credits

Hi @softech, I have been banging my head against a wall for a couple days since I realized my Holiday/ Promo/ Bonus data was being sapped out before the Loyalty Bonus Data (which actually expired yesterday with about 5Gb still leftover and unusable b...

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MajorTalent by Great Citizen / Super Citoyen
  • 713 Views
  • 1 replies
  • 0 Bravos

Resolved! Avatar

How do you add your own avatar to your ID?

Bcranger by Good Citizen / Bon Citoyen
  • 536 Views
  • 2 replies
  • 0 Bravos

SIM are not free?

I have a friend that to port over to PM but he said that only eSIM are free so he hasn’t joined.Can he still get a free SIM with new activation?

BKNS27 by Mayor / Maire
  • 331 Views
  • 3 replies
  • 0 Bravos

Changed billing back to $15.00 but still charged for 50 Gb pan

We have an office phone that only accepts texts from clients, hence the $15.00 / month plan. We temporarily increased it to a 50 GB plan and then switched it back to the $15.00 / month plan.Unfortunately, Public Mobile has charged us twice for the hi...

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Office365 by Great Neighbour / Super Voisin
  • 482 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Plan of 60gb data in Canada and USA

Can you confirm this, as my husband has a phone that isnt VoLTE compatible on Pm but was told could text and have data for Uber etc.  Can you please confirm.  Dont care if he can make phone calls but need data and text.  And confirm if download textn...

KZ1964 by Great Citizen / Super Citoyen
  • 380 Views
  • 2 replies
  • 0 Bravos

Resolved! 2-step authentication

How can I have the security code sent via email instead of text message?

ebow by Great Neighbour / Super Voisin
  • 444 Views
  • 3 replies
  • 0 Bravos

My phone died. there is no way to get new esim

because I can't log into my account because Public Mobile will only send the login code to the phone number in the phone that doesnt work any more. We have spent 2 hours at least to find a work around.  HELP Please

Jim25 by Great Neighbour / Super Voisin
  • 431 Views
  • 4 replies
  • 0 Bravos
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