Community

My sim was mailed to the wrong address, how do I update it and get a new one

Locked out

I have been locked out of my account.  My phone service isn't working as I believe I didn't update a credit card change. I cant request a ticket. How do I update my banking info if I cant access my account?Thanks, 

Why was I charged a 25 dollar top up fee on Dec 30?

Change plan on renewal problem

On March 15 I changed my subscription on renewal date which is today March 17. I have auto payment set up on my CCard but today  my account is on hold and wants me to pay for the old subscription to resume my account. Not sure what to do I just want ...

Re: Want to pay early

this is stupid. why not let me pay early which is like 30$ for 60gb of data or literally 20$ for 1h 

Cannot make phone calls after I transferred my number from Fido

I transferred my number from Fido to Public today, and I activated my number successfully on Mar.17th, 2025, 10:40am Vancouver time. Unfortunately, my phone couldn't make a phone call and couldn't receive any phone calls after almost 4 hours activati...

In Mexico - outgoing texts free?

Hi there. I'm in Mexico and confused as to whether incoming AND outgoing texts are free. My plan says Canada wide calling etc and International texts/images Does that include incoming and outgoing texts from Mexico to Canada? 

Porting number

Hello, I'm having trouble accessing my Public Mobile account and need assistance transferring my phone number to Rogers. My old phone with an eSIM stopped working, and I'm unable to complete the transfer.Can someone please help me resolve this issue?...

Phone not accepting code from public mobile

I just set up with Public Mobile but to access full service, Public Mobile has to send the 6 didgit code to put in my phone. They supposedly send it but my phone doesn't receive it. I have a Google Pixel 6. Anyone able to help? Thank you!

@links to Members

I am stuck on Activation .: trouble downloading eSIM. Have tried scanning the QR Code in the email but it is still not working.

Asking me to pick a number, but I have an active public mobile account.

Hello! I’m trying to change to the 5g plans they’re offering now, but when I try to log into my app it’s asking me to select a phone number but I’ve already been texting and using my phone number for over a year? It won’t let me skip this, is this so...

How can I cancel the service?!

I created a ticket to cancel my SIM card delivery and plan as well, but no one replied!!! Can I talk to a real agent please? 

Calling while in the US

Gives message "no mobile network available 

Add a new line

I have an account with you and need to create an additional account to move my other number from another carrier to a new phone . I already found a new plan in public mobile for this new line. Please help me.

your service sucks

Hi, Your service sucks, I cant call in, I cant speak to a real agent on the chatbx  & it directs me here. I cant log in either. I have switched to a different phone company 5 days in, as my service did not work at all, nor could I log in, find a phon...

Data

Why is data used when I am on wifi 99% time

subscription questions

Is it true that I can stop my subscription for up to 90 days without losing my number? If I renew my subscription before the 90 days ends,will my new subscription start on the date that I subscript or  back to my original subscription date when I sig...

Home Phone Port Request March 06

Requested home phone to be ported to PM.  Need to know what is happening.  This is supporting an 80 senior and the landline has become deactivated.

travel to Belize

What roaming package will cover me for 2 weeks in Belize?

Subscriber deceased

How do I cancel a subscription when the subscriber is deceased?

Support

Is it impossible to get non robotic customer service with public mobile?

Error in updating mode of payment

Would someone help me to get this done? It says not able to process request

Wrong phone number

I switched my 90 year old father to PM and 4 days into his service they have switched his phone number. Now his old number is “out of service”. This is a catastrophe as doctors can’t reach him. He is 90 years old and in fragile health. I submitted a ...

eSIM not compatible

I have IPhone XR trying to activate new subscription using eSIM. I enter eSIM number but it’s not compatible.

Roaming

Is there roaming in Cuba and costs ?

Please help

Ok so been with public forever with actual sim.Tried to buy a esim for second line BUT IT put the esim in however when it did this it made my usual number STOP working with a fully just paid months worth of mins and data so I am.in the middle of nowh...

Unable to login after failing to transfer number

I own a sim card and was able to setup a plan to it under my account and able to sign into my account with no issues. But when I went to transfer my existing number from Telus, I cancelled the request to do it at another time. Since then, I am unable...

Can-us-mex

I have a 'CAN-US-MEX' plan, and after spending a week in Puerto Vallarta, I can't say that the mobile internet was perfect. It didn't matter whether I used Movistar or AT&T. Maybe someone can recommend what I should change in the settings