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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting Assisstance

Like everyone else, I signed up for the deal and ported my number from Fido. I responded YES to the text asking if I wanted to port, but later got a text from Public Mobile saying I never responded to that request. If I respond with 1 no new text c...

Not getting some verification codes

I get some verification codes but not all. Seeking assistance. Been a customer for many years.

Resolved! Need Customer Support Agents to support for activation and transfer phone number

I could not activate my plan through the app. I contacted the customer agent online with a reply: I kindly ask you to contact a Customer Support Agent (formerly called Moderator) in order to help you with the activation issue! I would be more than h...

Did anyone get a "Incorrect Account SMS" when transferring number

Has anyone gotten a SMS from Public Mobile saying there's having trouble transferring your number due to an incorrect account number? I added 0000 to the front of my Fizz account to initiate the transfer but am not sure why this is happening....

Ported 24 hours ago - still no data

Succesfully ported from fizz yesterday lunchtime.Fizz disconnected and my Public line can take calls and text.I've been through the troubleshooting with the AI Bot - checked all the settings, turned off the phone etc. and then did a reset of network ...

Resolved! Will I get the message?

I’m now waiting for the sim card which I bought, and it said it will arrive in 7 business days, so once it arrived, will I received email to tell me it arrived or not?

Resolved! I can't send or receive messages

I just ported to Public Mobile today and I can't send or receive text messages. Please help!

Issue with activation

I'm trying to activate one of the new offers (Canada-US-Mexico, 5G, 60GB -- $40/mo with 50% off for 2 years)When I log in. I'm immediately taken to a screen that says "Let's Complete your activation" -- But in the details, it's showing a different pl...

E-sim activated, PM account showig data use, but have no cell service

My PM esim seems to be activated (after several tries), and my PM account shows that I have used some data, but I have no cell service. My old provider has cut off service because I said "Yes" when the asked if I wanted to port my service to PM, but ...

Resolved! Need to restart porting

Hi, I missed responding YES to porting approval from my previous carrier. Please restart the porting process. Thanks.

Not able to contact support

I just ported my number to Public and the service is mot working. The chatbot keeps redirecting me to the ticket page which is mot letting me submit the ticket. Now that I can’t submit a ticket, how do I reach out to support? I don’t have my number w...

E-sim activated without error, no service and still connected to old provider

Did it 3 hours ago... Can't get physical sim out, how do I force iPhone to use the e-sim? Just to ensure the issue isn't on my end.

Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket.

Trying to subscribe a new plan encountered an Error Code: M.8702 and cannot submit e-ticket. Cleared browser cache and tried different browser, none of them works

Transfer number

I’m trying to transfer my old public mobile number to my new account with public but I keep getting this error message: Invalid phone number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contac...

Not receiving calls and messages

Im not getting calls or messages after i transfer my number to Pubkic mobile.

Esim & Sim

I just recently tried to join public mobile but in the setup process I indicated my phone was esim compatible and it turned out it is not. Now it won't let me complete the registration process or go back to change from esim to regular sim. I cannot d...

Changing the plan

Why can't I see the plans cheaper than the plan I have. I want to downgrade.

Resolved! Issue with receiving calls, texts or sending texts

No services after porting numbers 2 hours ago...Very challenge to reach live agent.whats happening?

Lost my phone

How to get a SIM card and retain my phone number

Resolved! multiple issues porting from PC Mobile and payment double charge

Was anyone able to get help with a bad port to PC Mobile? I did the activation and number transfer via the app, installed the esim. It said everything was good and that I should wait for a text from PC mobile. I never received the text. I was only ...

Resolved! Unlimited Canada, US and Mexico minutes and messaging plus unlimited international text and picture

re :Unlimited Canada, US and Mexico minutes and messaging plus unlimited international text and picture messagingDoes this mean that if I am in Toronto I can make unlimited calls across Canada, USA and Mexico?here is the offer :What's included30GB of...

CANCEL PORT REQUEST

My Public mobile number has always been 416.333.xxxx until last night someone hacked into my online account and successfully ported the number 416.698.xxxx to my account. Why ? I have no clue. Regardless I have now lost my original number being 416.3...

Not receiving SMS for porting to Fizz from public mobile

Hi,(1st attempt) i tried to port my number to Fizz from public mobile. i accidentally entered the wrong IMEI number, but still received the SMS from Public Mobile (i texted Yes). Fizz couldn't complete the transfer because of the wrong IMEI number.(...

ESIM activation failed

Somewhere along the esim installation process it seems like it failed and now I'm stuck unable to use data and make calls. I'm unable to receive the verification code since my number wont work. info in the settings app still shows the name of my prev...

URGENT: Partial Port Stuck - Incoming Calls/SMS not working

I replied YES to the Fizz transfer text 24 hours ago. Outgoing calls work, but incoming traffic is not routing to Public Mobile. Please re-trigger or manually complete the port.

Deadline for activation?

Hello everyone,I subscribed yesterday to a plan with eSIM activation. My question is: can I delay the activation? for example, activating after 1 or 2 weeks. And, will the month only start after activation?

Having number porting issues

I've activated 4 accounts in the past 24 hours. I have had 2 porting issues, and need to contact the PM porting support team. Could someone please message me their number to contact please? I would be most appreciative!

Resolved! Because of PM now I can't even iMessage

This is an eye opener as to how we are all controlled by big brother. Now since PM screwed up my port to them and is leaving me hanging my iCloud account - for security reasons because I cleared my cache -- has asked me to verify my account by 2 fact...

Porting issue from virgin plus

I am porting from virgin plus to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 14 hours. I can only call people, receive calls, send/receive texts, but no data service at all. Submitted a ticket online 4 hours a...

Number put out from Rogers, lost phone number

I requested pulled out from Rogers and this was confirmed that my number is supported and cancelled while I received a confirmation SMS from Telus stating that my number was supported I need to restart my phone for number four to take affect which I ...

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