Hi I got an email today saying Your Public Mobile service has been put on hold. I checked my account online, payment just went through today for my pre authorized payment. My credit card is also charged today. What should I do and why am I receiving this email? Thanks!
Exactly the same... had me worried my credit card transaction didnt go through, but everything looks to be fine (plus, you know, if my service had been suspended, then I would not have received the email LOL)
I received the same notice on two of my accounts today. The phones are still active when I logged in to each account and automatic payment was made yesterday. There must be an error in Public's system that these emails went out.
Try login My Account to confirm, but this time use Incognito/private/secret mode on your browser. If it is showing active an next renewal date is 20+ days later, you can ignore it, I guess
@Wendy360 If your services are still working and today is your renewal day you can just ignore this error message . But if services are not working log onto your account and see if the funds are sitting in available funds and make manual payment and reboot the phone
