Changed billing back to $15.00 but still charged for 50 Gb pan

[Office365]

We have an office phone that only accepts texts from clients, hence the $15.00 / month plan. We temporarily increased it to a 50 GB plan and then switched it back to the $15.00 / month plan.

Unfortunately, Public Mobile has charged us twice for the higher tiered plan even though we switched back. I am attaching screen shots to prove my point. 

[EB0]

@Office365 

You have a screenshot of the plan change and the estimated payment of $15 plus tax, I think, you should ask the agent to escalate it to a manger.

[Office365]

We actually changed it the month previous and have a screen shot to show that we had selected the $15/month plan which was to renew on July 30th. 

The agent says it is too late as 7 days have passed. Seriously? Like you check your credit card statement daily to see if the charges are correct. 

Here is the picture from last month's renewal and impending charge:

[EB0]

@Office365 

How did you switch plans? Did you change now or select change on renewal?

check your payment history amount and dates, so you can figure those extra changes 

[BKNS27]

@Office365 

I think thev$15 plan was gone since July 25/24. 
Your only option is probably the $19 plan with unlimited calling and texting with 1gb of data.

You will need to login to your account then to Subscription>Manage Subscription>Change Subscription.

All members will have a different plan options.

[hTideGnow]

HI @Office365 

the $15 plan was gone for sometime, how you change it back?

try to login again using Incognito/private/secret mode on My Account and see if you see the same

if you really have the $15 plan back, then ask support agent to clear it up

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437