2 hours ago
We have an office phone that only accepts texts from clients, hence the $15.00 / month plan. We temporarily increased it to a 50 GB plan and then switched it back to the $15.00 / month plan.
Unfortunately, Public Mobile has charged us twice for the higher tiered plan even though we switched back. I am attaching screen shots to prove my point.
2 hours ago
How did you switch plans? Did you change now or select change on renewal?
check your payment history amount and dates, so you can figure those extra changes
2 hours ago
I think thev$15 plan was gone since July 25/24.
Your only option is probably the $19 plan with unlimited calling and texting with 1gb of data.
You will need to login to your account then to Subscription>Manage Subscription>Change Subscription.
All members will have a different plan options.
2 hours ago
HI @Office365
the $15 plan was gone for sometime, how you change it back?
try to login again using Incognito/private/secret mode on My Account and see if you see the same
if you really have the $15 plan back, then ask support agent to clear it up
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437