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account says unauthorize.

cant sign into account it says unauthorize everytime i go to sign in.  this has happen multiple times now im gonna leave public mobile if i dont get help and have this fixed once and for all.

can no receive voice or texts

new account.Can not receive voice or texts .Therefore can not  receive sucurity code by text. Therefor can not log in to my account

What cant i make or receive calls

Lost sim card

I lost my SIM card while traveling. I bought a new one but when I’m on the app and press change SIM card it asks me to confirm my identity with a code send to my phone number. I can’t receive that because I lost my sim. The only option on the screen ...

Cancelled service refund

Hi please provide me with a refund minus the 4 days of Public Mobile service that I used. I joined on December 15/2025 and ported my number to Koodo on December 19/2025.

expiry date

hello everyone,  if my current subcription cycle is Nov 29- Dec 29 2025 can  I use the service on Dec 29 till midnight?thanks for you help.

Account Activation

Please activate my account by Auto payment card 

Trying to register

Hello I am trying to subscribe and it’s not working. I think my problem is that I’m with Rodgers and have an 11 digit account number and you are looking for 9 numbers.  Please help 

Vacation hold on my plan

I need to apply vacation hold on my policy 

Cant make calls - No payment option available on app

I have no payment option available on app. The subscription was set to renew on Dec 28, 2025. I updated the payment method but I dont see a way to manually make a payment in the app.When I make a call, automated machine says you dont have an active a...

Double charged

Hello i hope all is well I was double charged! Said it didnt go thru then it did it again and changed my card twice.

I up date my data and I can't text any one on messenger

eSIM transfer

How do I transfer an eSIM to another phone 

Return offers.

Hi,I switched plans to Bell and I got a return offer from Public Mobile. As an idiot, when I left I had 66$ sitting in my account. (through Points). Will I still have these points? I never deleted my account but when I try to log in it doesn't let me...

Brawl stars (fast mobile games) lagging on 5G or LTE

I recently switched over from Fido to Public Mobile, and noticed that whenever I play Brawl Stars (a live action mobile game), the game lags like crazy. I tried both 5G and switching to LTE, restarted the phone, but the same issue persists. I did Ook...

Referral code

I’ve received a referral code via the link. When I hit the link I was told $10 credit would be applied automatically. However, it didn’t apply. Could you please help me in this regard? 

activating more than 1 phone

how do I activate more than 1 phone? do i have to order 3 seperate e sims and 1 sim card?

Service not working

I subscribed in public mobile. But service is not working 

Phone service not working after installing new esim

I recent arrived back to Canada and found my plan on SOS.I asked the chatbot and it said I might have deleted my esim. I purchased a new esim for $5 and still found I was having issues (my data shows 5G + signal bars but I can't access internet at al...

Port Out

Hello,I am trying to port out number from public mobile. New provider tried multiple times port request but it keeps failing. Which provider name should they use while submitting port request? 

$35 75g plan 1000 int minutes

It does not say us and Mexico but when l click on to subscribe it does, l want it, but want to to keep unlimited data (512speed) but not sure if it’s included with this plan

Redeem points for payment

How to redeem points towards monthly payment?

call forwarding

is there a way to forward calls WITHOUT the phone present. i forgot my phone in an uber and REALLY need it for work. its at the police station so i wont be getting it back today as they are closed

Can- US-Mexico plan

I have a quick question regarding Can- US-Mexico plan,can I make call and send text to Mexico from US? Also, the other way around? also, can I switch countries where i want to make international calls?