Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subscribed international call and I tried to call a couple of outgoing calls but it doesn’t work
I tried to port my number from Public Mobile to another service provider but I was unsuccessful. I want to request to port my number again. How do I do this?
Hello, I joined a few months ago using a referral code, but my referred has not received any monthly points, nor have I received the 10 point credit.
I don't remember which email address I used for my account. I need to update my card information. Please help. Thanks
Is anyone else experiencing difficulties changing subscriptions? I found better ones in my account that I can switch to, and I intend to switch to them. However, when I try to do that online, it takes forever to process. When I try to do that on the ...
on April 12th i payed 33.90 for March.the reason i pre paid is Subscription will renew on Apr 25, 2025.And i get my pension deposited on the 28.while i still had money in my bank i decided to pre pay for March.I'm switching to Bell Mobility .So id li...
But charged the monthly subscription in advanced without giving $10discount for auto payment
I'm moving from BC to Saskatchewan is there any changes I need to do edited by computergeek541: changed category label from "community" (discussion is unrelated to issues about using this Community website)
I have paid for a subscription but am unable to login on the app to complete sign up and transfer of number.
I am currently terminally ill. I am making out my Power of Attorney and Will documents for when I eventually die. I need to know how the person who will be my Executor will eventually cancel my account when I am no more. What is the procedure to canc...
I have already been charged and paid for the month. My account still has not been transferred over from my original service provider @CS_Agent
I tried to activate my new SIM and to port my number over from my existing provider, Telus. I provided all information required and got this error which didn't specify what went wrong. Can someone help?
I made an extra payment does that mean I've paid for 2 months?
Cannot call out or call inNo connection or imsShows public mobile but it seems IMEI or ims not connectedThis sim works in my other phoneIs this phone been blacklisted it worked beforeI tried factory resetThis has me stumped Any other engineering mode...
Hi,If I sign up for one of your Canada, US, and Mexico plans then is my plan active and valid anywhere I go? Like if I go to Florida then there are no extra charges? What happens if I am in the USA and all my data runs out? Also can I transfer an exi...
edited by computergeek541: corrected the category label (unrelated to discussion about how to use the Community website)
As above..can't login to existing account to save my life
I cant login and want my account number
Hi there!I have been with PM for about 6 years and I have used the same SIM since I joined. Recently, I have been getting a "no service" or "SIM not detected" messages. I restart the phone (sometimes a few times) and my phone works. My account is p...
Trying everything and it says it doesn't work and can't seem to find any help
Can I please have a refund and cancel my order ? I haven’t received SIM card yet ! Is it too late to stop sending them and get a full refund?
Hello,I cannot log into my account and get my account information. Couls someone please send me a link to send a private message to the agent.
All settings are correct
Activation isn’t letting me finish. I bought a SIM card but it worst take me off the eSIM option
incoming/Outgoing not working.SMS and data works.
Hello, Everytime, I try logging into my account, I find myself back to the login page or resume my account option.I need the account information for this number: xxxxxxxxxx
Hello I’m trying to subscribe in the middle of my current cycle for the purpose of resettting my data however it says payment failed even though it added the funds as “available funds” the plan change won’t go through what do I do?
Hello,I would like to switch to that plan but am unable to. Can anyone direct me to someone who can help? Thank you!
I lost my phone yesterday and it is not recoverable. How do I transfer my phone # to my new phone?
I made my mother an account and activated the esim on her S21 Ultrashe is not recieving calls or texts only she can make them. her number was ported but her rogers is still active?? how to fix thiz
