Community

Port out from Phonebox

cannot port my number to Public Mobile

How do I get the promo flash deal if I am a customer

I am a current customer who is paying $35 and I want to take part in the $20 plan, how do I do so?

Porting over from Fido is still not done after more than 5 hours.

I had my daughter to sign up for the public mobile plan, and had her started the number porting process. Her old service is fido, and she has done and followed all the steps for the porting, after that she had her phone off, and went to sleep. This m...

can't transfer my number

and can't submit ticket, the button is always grey, can someone help??

Problem transfering my number

I tried to port in my number when I signed up for Public but I got this text message after I replied to the confirmation text:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someo...

Incomplete porting: cannot receive txt and incoming calls (MODs please help)

To whom it my concern:I just signed-up with a plan with PM (coming from Fizz) a while ago and I noticed I can send texts and outgoing calls but cannot receive messages and incoming calls. I followed the porting process by replying to the 90min. notif...

Phone Number port stuck: 72-Hour Bypass Active

Hello,I have an urgent update regarding my stuck port.I just spoke with Rogers' Authorization Team. They confirmed the previous transfer attempt failed, despite I replied "YES" to Rogers on Sunday, January 25, 2026.Action Taken: Rogers has manually c...

Porting issue

I’m like many of you with “SOS”(no cell service), no SMS since Saturday evening. Fido confirmed they still have my phone number with them even I confirmed the transfer.Need help looking for a solution. Thanks 

my subscription.

I logged in to see the current promotion, but I was automatically charged. I don't want to subscribe, so please cancel the payment. I canceled my subscription last time because it didn't activate. I wanted the 60GB promotion for $20 per month, but fo...

eSIM not working after number transfer

I received confirmation that my number transfer was completed. The PM app shows the transfer as successful, but my phone is stuck on SOS” with no signal.

eSIM not activated

I transferred from Roger’s and it has been more than 5hrs the transfer didn’t work. I replied YES. To the message for activation. I also tried with the QR code it didn’t work. Please look into this asap.

Need help restarting number port in process

I tried to port in my number when I signed up for Public but I got this text message after I replied to the confirmation text:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number....

How to select phone number

50% promotion

Hi Public Mobile Team,I activated my Public Mobile service on January 20 on the $40 / 60GB plan. I recently became aware of the new 50% promotional offer, and I was disappointed to find that I missed it by only a few days.Since I joined so recently a...

Can’t receive calls/messages but can make outbound calls and use data

Same problem as others. I can’t receive calls/messages but can make outbound calls and use data. I switched from Fido. I have created a ticket but no response yet. I ported at 2am last night. My Wife signed up her own account also, same problem. 

Can not dial 1-800 numbers

I cannot dial 1–800 numbers I always get a recording on any number I try my wife has the same package and she has no problem dialling him. What do I have to do to my set up to get this to be allowed?

Refund / Service not working

As the title says. Can anyone help me how to get refunded for the payment I made? It’s been 3 or 4 days since I subscribed, no help, no service at all. @CS_Agent 

Old EverSafe ID still linked to my phone number after porting out

Hi,I previously had Public Mobile service with Email A.I ported my number out to another carrier, and later returned to Public Mobile using Email B (same phone number).My old EverSafe ID (Email A) still exists and is still linked to my phone number.W...

SIM & Network

Hi,My number was successfully ported in about 13 hours ago.I can make and receive calls and use mobile data, but I cannot receive ANY SMS at all.This includes regular SMS and verification codes.I am using an iPhone with a physical SIM card.Because I ...

Credit card

I’m trying to sign up but my credit card isn’t getting accepted.  The card expires in March is that the reason?

Transfer number issue

I tried to transfer my number from my previous provider. I got their sms for the request, although I missed the 90mins delay because I was on wifi and outgoing sms did not go through. Then, I redid the process (texted 1 from public mobile sms) and th...

Help!! SMS not working after switching to PM

I switched my number to Public Mobile on Sunday afternoon. Got the text from Chatr saying they received a request to transfer my number to another service provider. Since then:- SMS is not working, incoming calls are not working, outgoing calls work ...

After replied YES to my previous carrier, I received a text saying I entered the wrong MEID?

Right now my old card can still be used normally, and the new card can only call out but cannot receive calls/texts.What should i do?

Data

I just got the 20$ for 60G plan but my cellular data doesn’t work at all and I feel I wasted my money when I tried to go to support they couldn’t give me a phone number to call anyone and fix the problem, the I was chatting with some chat bot who sim...

Text Message: $34/mo 5G 60GB Canada-US-Mexico plan not applying

Hello I got the message below:Public Mobile here. Don't miss out on this limited time offer on a 5G Canada-US-Mexico plan.Reply YES to upgrade your plan to a 5G 60GB Canada-US-Mexico plan with 500 international long distance minutes for only $34/mont...

Transfer number issue

Hi there, I’m having an issue transferring my number. I forgot to reply ‘YES’ within the 90-minute window. It’s been about four hours now. What should I do?