Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a Public Mobile account switching from physical SIM card to eSIM on a new phone but says my phone number is not a Canadian phone number
How can I know my temporary phone number, which I've got in activating my line?
I am a long term customer, phone line workingbut when I login , it asks me to resume activation
Hi, i have an account but my father also has an account. He received notification saying his credit card has expired. We were trying to add new cc in but can’t seem to figure out what email was used or he got locked out. I also can’t seem to get him ...
Hello,I recently got a new phone and switched to an esim (the old phone had a physical sim) I purchased a $5 esim to complete the process and now my monthly service bill seems to have increased from $35 to $45 per month. Why the increase? How do I go...
My subscription expired Nov 30 and I am trying to renew. It will not let me renew my subscription. Please help.
Freedom gets an error that my public mobile number can't be ported. Please look at it from your end and see if there is a lock or issue.
I have a $29/month Can/US/Mex plan that include 20GB data at 5G speed and unlimited Can/US/Mex minutes. When I read my subscription details it seems to conflict with the terms and conditions. So, does my plan allow me to make calls and use data while...
I have an issue with calling and texting, some people I can’t call but can text and others I can but can’t text and some people I can’t call or text, looking for a solution.
Hi,I have $25 subscription with 1GB data. when I went to change subscription I have noticed new plan with $25 subscription for 5GB date. I subscribed it for next renewal. I have added Add ON 1000minutes long distance call to India. It was not going t...
I purchased an add on for unlimited texting, calls and some data for US and it is not working.
My wife's number ( ###-###-#### ) was ported from Fido to Public Mobile.only one way Calls out work, but SMS and data (send & receive) does not work at all.This is a known porting issue.Please re-sync / re-complete the port and fix SMS and data routi...
Hi Folks! I cannot seem to find my accumulated Long Distance minutes, nor my Date bonuses!...? Could you tell me where they hidden from me...? Thanx, Ken
Hello, I recently transfered from Bell to Public.I want to confirm that by transfering over my Bell subscription will be auto cancelled? Or do I need to log into Bell and try to do it myself
Hello,I subscribed to a new plan and ordered a physical SIM card. However I realized that physical SIM card will come in 10 days. Now I want to cancel the shipment of physical SIM to my home address instead I want to buy a SIM card in-person at Telus...
Hello,I have an account with Public Mobile. My user ID is ****@**** and phone number is ###-###-####. Could you please change my verification email address to ***@**** I cannot access my account since the verification code is sent to the old email, ...
Chose by error first sim 1 and second esim now i get the message: sim 1 not
i just thought i upgraded to 75 gb 5 g service can usa mexico with some dial on minutes for the $35 , same price ia m paying now for 50gb data looked now still shows old plan was this just a blip non existent perc???
Hi!I got an iphone 17 that requires an esim for ###-###-####.I purchased it but don't have access to the old e-mail account i signed up with to get the QR code so I can scan it during the iphone set up. Please help! UPDATE: now the physical SIM on th...
HI,Under my account, showing currently I can upgrade to $35/month, 75g, CA-US-MX roaming plan. I want my friend get this plan.Is it possible? and How.Thank you.
how can I deactivate account and upgrade to new one and still keep same number
voip apps like text now or whts app don’t work with new plan . I opted for 150 gb and paid extra money to go back to 100 gb still same problem only messages are working calls can’t be completed or received . Boxing Day plans have this problem
Hi, I want to switch to the 35/75gb plan, but I want to make sure my Winback Promo gets added along too before I do. Can it be applied?
I am not able to make canada wide calls.
Every time I try to login, I always see resume activation
Does anyone know if you choose to change on renewal they will honor plan if it expire by then?The new 18$/1gb plan is says to expire tmr (26 dec) but my renewal in in jan
Is there a way to subscribe to a cheaper plan, then switch to the 35 plan?
Hi,I need to login to my Dad’s account but the identity code goes to his phone number. I need it to go to the email. My Dad is old and can’t give me the code.
