Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HiI'm visiting the UK. Do you support roaming in the UK?Alternatively, I do have another Canadian phone number I could forward my calls to. Is this something you can help me with? Can I adjust my account online to do this? I can't do it with my phone...
This service seems to be bad. How could a mobile phone transfer takes more than 1 day? What do you expect us to do with no number? What should I do to have my number in service please. This is so inconvenient especially when I had to travel
I think payment didn’t go thru and now I have no data or phone. I’m at a loss with log on but can’t submit a ticket. I can’t activate with my phone number. Says it isn’t Canadian. Ive been with PM for a while. Please help
The transfer of my old number was finally accomplished after 2 days. I could now make and receive calls and messages. However, when i try to access the Public Mobile app, by signing in with my email and password, it asks for a 6 digit passcode which ...
I havec3 public mobile SIM cards were working perfectly and suddenly started to work on and off and nos notcat all on different devices
I have lost my iphone15 today. The telephone number of the iPhone is xxxxxxxxxxxxxxx Please reach out to me on my husbands iPhone xxxxxxxxxxxxxxxx ASAP. I have reached out to APPLE but they were unable to help me locate this iPhone 15. They advis...
I have 1GB data. I switched it on March 14. March 18 I got notified I have reached my data limit. I’ve only used about 50 MB though, and the usage breakdown confirms that. But my total data is spent. What is wrong?
I missed a text that my account had a payment card that is expiring and so my plan did not renew and from that I cant retrieve my old account at all nor my old number. I only had it 21 days late, how is this possible? That chatbox was not helpful at ...
my phone is 5G and i have plan is 5G but not properly work 5G
Hello, I just set up my public Mobile account and have initiated the phone transfer request but got an error text. Now my public mobile number is not working. Can someone help with this?
I have just completed creating the account and paid for the plan. However I am unable to install the eSIM. The system asked me to contact the customer service. I clicked on the “contact us” button but it seems not helpful at all. How to contact direc...
I subscribed to a higher plan. Was supposed to take affect on renewal date. It didn’t happen. If I change now, will I be charged again? Need this for Mexico soon.
Hello,I’ve just initiated a number transfer. I can make calls and send/receive texts but can’t receive calls. I’ve tried all the usual fixes like turning the phone on/off, removing the sim etc. I’ve submitted a help ticket, but would be grateful for ...
Is it possible to have voice mail messages converted to text (hard of hearing person)
I want to port my number to Virgin Mobile
my old service provider will not let me port my number and when i signed up with public mobile i used the option port my old number. now i can not get past the authentication step where is asks for the code that was sent to my number it will not come...
How to reach agent and what is working time?
Hi,I had sent an email earlier, but waiting for your reply. My account was overcharged as per following details:-$28 paid on Dec 3rd > after 9 days > $28 paid again on Dec 12th for new subscription > Paid $28 on Jan 10th > paid $25 on Mar 8th for new...
I used my phone online and was surprised my two step authentication didn't work ... no code was sent.I then went to make a phone call to no avail ... and then I see the "SOS only" message on the iphone. I've turned the phone on / off and I am connect...
Helloi w tried several time to activate my eSIM bit everything it failed during the eSIM installation or says eSIM not installtemp number xxx-xxx-xxxxemail account: xxxxx@icloud.com thank youraymond
Can’t log in, can install eSIM, can do nothing, payment was done.
This is an alert to Public Mobile customers.If you have a working service, PM is fine.For 10 months now they have not provisioned me a data connection, and I've asked for suppport daily.Best bet is to stay away from them!
Hi, does anyone know if Volte will work ? This phone was purchased from Samsung Canada online store.Thanks
My friend accidentally take one of my phone to other country that public mobile not roaming to. Now I tried to login and cancel the service, but without the phone I don't get text message for security code. does anyone how would I able to login witho...
The promotion was suppose to give me a sim card for 5$ or esim for freeI was charged 10$ for it instead but can not use private messages at the moment cause the sim card hasn't arrived.How do I get help with this.Or can I just cancel everything at th...
Hi, my mother lost her phone and I've bought her a new one and installed an e-sim card. Is there a way to deactivate her old phone without locking the whole account?
I’m trying to log onto my profile to pay my account, and it is saying I’m unable to due to suspicious activity. I have had none and would like to pay my phone
I've been repeatedly trying to explain them what's wrong but they refuse to read and continuously giving me unrelated answers, you sure they are not ai?
Can Long distance add ons be used to call countries from USA and Mexico if I have a Can/USA/Mex plan?
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