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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 52418 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60540 Views
  • 186 replies
  • 30 Bravos

Resolved! Data

WHat happens if you go over your data

Where is my $1

I am your client for 2 years. I had $1 off my plan (loyalty). Suddenly it disappeared. May I ask PM, what is going on?

telemonster by Good Citizen / Bon Citoyen
  • 1180 Views
  • 4 replies
  • 1 Bravos

Resolved! Use my balance??

I have a $15 plan.. The only vouches I can buy are in the $20 range. So I have a balance on my phone of $17. Am I able to use that to pay for my plan next month??

Ditzymom by Great Neighbour / Super Voisin
  • 939 Views
  • 4 replies
  • 0 Bravos

Resolved! Monthly bills

Hi PM, I need Monthly bills for the past 6 months for both my lines.  Thank you,

Rollieftw by Great Neighbour / Super Voisin
  • 1065 Views
  • 3 replies
  • 0 Bravos

Resolved! Robo Callers, Spam Callers and Spoofing

Hi PM, I am getting frustrated with robo callers, scammers, cra robo scammer calling me, I have received over 5 calls today and it is only 3 pm... I also have someone spoofing my number and I have angry people calling me back thinking that I am the s...

Rollieftw by Great Neighbour / Super Voisin
  • 2870 Views
  • 9 replies
  • 0 Bravos

Resolved! Worst phone service

I been trying to reset my password so I can pay my bill for the past three hours and have not received a email to do so Even after searching my spam and junk nothing at all from Public Mobile

Leelee2020 by Great Neighbour / Super Voisin
  • 1854 Views
  • 10 replies
  • 1 Bravos

Resolved! Bonus 1 gig for 6 months, Did Not receive, what to do.

Hello AllI signed up for the between June 23-25 for the bonus, got the reply email. I bought and registered the SIM yesterday on July 8th, the $25 plan, but the bonus is not showing in my account.Please advise. (yes, I used the same email to register...

Sail by Great Neighbour / Super Voisin
  • 1403 Views
  • 5 replies
  • 0 Bravos

Resolved! Robo caller using my phone number

I just found out that a spam robo caller is using my phone number as their call display number. I've had a couple angry people calling me so far. What should I do?

beth1791 by Good Citizen / Bon Citoyen
  • 2581 Views
  • 12 replies
  • 0 Bravos

Voice mail not working

HI, Just changed my phone over to Public Mobile. I have tried to reset my network but nothing seems to work. Even when I dial 1, nothing happens. I have the 25$ plan.  Can someone help please? My voice mail is important because i'm job seraching at t...

jmercho by Great Neighbour / Super Voisin
  • 2156 Views
  • 10 replies
  • 0 Bravos

Running out of minutes

Hi there,My daughter has a phone plan that says it is unlimited talking minutes but she is often unable to make a call. Does anyone know why this would happen?

kanast by Great Neighbour / Super Voisin
  • 1230 Views
  • 6 replies
  • 0 Bravos

Resolved! Accidentally renewed rather than upgraded

Hi I currently have the 8 Gig monthly plan.  My roommate is also on Public Mobile and wanted to upgrade her current plan from 2 Gig to the 8 , like mine.  She paid $50 for the 8 - or least she thought she did - and assumed it was upgraded , but she d...

bb6640 by Good Citizen / Bon Citoyen
  • 882 Views
  • 3 replies
  • 0 Bravos

Resolved! Port a number

Hello, I recently activated my account I have not inserted the SIM card but wondering how to port my number from Rogers. My account with Rogers is still active. Thanks

Jgruber by Great Neighbour / Super Voisin
  • 1050 Views
  • 3 replies
  • 0 Bravos

Vouchers on sale

Did you receive your notice from CCS that PM vouchers are on sale right now? They are. Just got 2.

DanAR by Great Citizen / Super Citoyen
  • 2921 Views
  • 18 replies
  • 8 Bravos

Resolved! Incoming calls not working

I recently got my sim and switch to public mobile yesterday and everything works but I can't receive any calls. I transferred my number. What can I do?

Rojopojo64 by Great Neighbour / Super Voisin
  • 2173 Views
  • 8 replies
  • 0 Bravos

Private Number Coming up on only one Number ????

I have a Moto Z android phone.Am a volunteer driver for a non profit agencyPhone display comes up as Private on incoming call .from agency.Everything good at their end.I had their staff call their personal phones from company and all have reported th...

cossak2007 by Great Citizen / Super Citoyen
  • 7193 Views
  • 54 replies
  • 0 Bravos

Resolved! new phone

I am getting another phone  a Motorola Moto E5 play hope that I can use it here , can I just swap my sim to new phone oe do I need a code to make it work

scapper1 by Good Citizen / Bon Citoyen
  • 1143 Views
  • 3 replies
  • 0 Bravos

Moved, no service

Hello, I moved from the Sunshine Coast in BC to Vancouver island in Shawnigan lake area. I don’t have any service here now. What do I need to do? Do I need to change my number? Is there service here ??? PleAse help 

Karen1973 by Good Citizen / Bon Citoyen
  • 973 Views
  • 4 replies
  • 0 Bravos

Cannot transfer (port) phone number from Virgin Mobile

Hello, I am trying to set up my new phone and I cannot transfer, or port, my old number.  I am currently with Virgin Mobile on a pay-as-you-go plan.  Should I follow the same procedure noted for Koodoo users?  That is to say, choose a new number now ...

f95476 by Great Neighbour / Super Voisin
  • 1397 Views
  • 4 replies
  • 0 Bravos

Sending international text

Hey, I am trying to send an international text using the regular format to Malaysia, +601xxxxxxxx. Although the message indicates as delivered but the opposite side does not receive text still.Am I doing it wrong or is there certain code needed to be...

jasmineyeo by Great Neighbour / Super Voisin
  • 1958 Views
  • 8 replies
  • 0 Bravos
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