Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently upgraded my plan to include data and it says I have data in my plan, but if I try using it, it saying I have no internet connection. Can anyone help?
Is there a way to stop Data Witness PM from counting MMS data? I send a ton of MMS and its wrecking my available data where it is no longer useful software. I could exclude messenger as there is a section for "excluded apps" but it says "This feature...
Hello,I signed up with Public Mobile on Feb 26 on autopay and referred my husband too. We got the 30$ plans and expect to see the $10 discount for months 2 to 7. What I'm confused about is that we have both been charged $33.90 already on our credit c...
i am with public and i need to speak to someone from there asap could someone please call me......
I am unable to recharge using the publicmobile online function because I don't have a credit card so have been using recharge.com the past 2 months. My plan is the $40 plan. I recharged again this month using the $40 amount and after using the vouche...
Hi guys, Not complaining, I am just curious. A few of my referrals left PM in January, but I am still getting the $1 reward from them. Good for me! Does anybody know how long does it take for the referrals rewards to be updated? Thank you, JL.
Was there a network delay this morning for daylight savings for Nova Scotia? My phone time is based on the network time. The network time did NOT change for daylight savings until 0450. Not at 0200 as per the Time Definition Act of Nova Scotia. ( h...
Hi there, I just wonder if there's any news regarding eSIM support? Would be awesome to have it finally. Cheers.
Hi all,I can't login to my account anymore. Today is the last day of deactivation Mar 10th. I thought to renew it today and found i can;t login in anymore. Is it gone for good or do i have changes of reactivating my account? Thank you in advance for...
today at store. Changed plan to $30 right after. I thougth I could see $30 available funds in my account. However, my available funds is $0. Can I still get the $0 deal or I've lost it? I'm new to PM. Please help.
Trying to port number from vernon got the info wrong once and now it won't let me try anymore
Hi, I have bought a sim instore yesterday. I then tried to activate online and recieved a connection timed out error near the end. I retried to activate the sim, however it said the sim was invalid. So with the email and password from the first activ...
Woke up this morning with my phone telling me it was unable to renew my auto payment.Tried deleting and re adding my CC information, then Public Mobile says, "Unable to Process Transaction.Sorry, your credit card transcation was denied by your card i...
I just signed up beginning of March with public mobile. I was told my first bill would be March 31st. I have already been billed the full amount March 1st. and it shows my next bill being March 30th. First do they take a month in advance? Second ...
I have set-up a PM account that has reserve funds that I plan to use exclusively once the funds in my BELL prepaid account are used up. When my BELL plan's funds are are all but used up I plan to port the number to my new PM account. In the mean tim...
I’m locked out and it won’t send me a email to reset my password
I’m trying to signup for the service via the Store. I am getting a blank screen. I have tried with Chrome & Safari (iPad). When I refresh my screen, I can see content briefly. Then it goes blank. Very odd behavior. Thought I’d mention it as I am a pr...
Hello, I am currently vacationing in the US for a week, and my plan (which includes unlimited international texting and unlimited calls to US and Canada isn’t working here). Does it not work when I’m in the US? Is it only when I’m making the calls an...
Hi everyone,I signed up for public mobile a few days ago...i referred my son and we both got a $25 credit....so i referred another friend...do i get a $25 credit for EACH friend that i refer?
Does U.S roaming (talk and text) include calling back to Canada number or I need to select long distance add-on as well?Thanks
https://productioncommunity.publicmobile.ca/t5/Announcements/Plan-updates-new-10-limited-talk-and-text-plan/td-p/233167 Update as of June 19, 2018: This post has been updated to provide additional clarity that leaving a voicemail message uses minutes...
Is payment processing down? My auto-renew didn't process, however, I did get my $2 auto-renew credit. When the auto-renew didn't process, I didn't get notified of an issue. Today I got a text informing me that my service is suspended. I tried to m...
I've been a customer for months with no problem. I put in a request to change my plan on the next billing cycle, to a plan that still has talk & text btw, but later cancelled this request. Since then I get a msg when attempting to make a call saying ...
Hi I activated my account in store today and ported my number over and was told it would take two hours for it to port and my phone still says no service and it’s been about 4 hours. when I put in my other providers card it also says no service, so ...
I went into the Walmart today and signed up on a referral from a friend. I believe I get a $25 credit as well as him. His account shows he gets a $1 credit for the friend referral but neither of us see the $25 on our account. when should we expect...
Unable to receive incoming call...please help?
hello, I can’t figure out how to renew my plan. I have a billing cycle from the 17th -> 17th, but I am out of data and would like to renew early, changing my billing cycle to the 9th-> 9th. How can I do this? thanks
I just bought a SIM from Walmart and had them activate it for me on a 30 day monthly plan with autopay. When I got home I started to setup my account that I saw that there is a 2 day promotion this weekend for a free SIM card and $0 first month. Th...
I'm moving next week, so I plan to change my number. I just looked at the form, and there is a slight difference between the registrations sign up. I just signed up my sister last week, and when we went through the form, there was a part to lookup th...
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