Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Community page - Load very slow

Hi Is it me or anyone also has face the issue with slow loading time on community page ? I am at work computer other sites works fine but whenever I go to community its gets really slow.

Resolved! Activating my husband

I am a PM customer; try to activate my husband; but we both use the same email address; so I can’t continue with self-activation. Is there a way around this; without setting up a new email address? Thanks.

Tracking phone

Help, a phone has been lost and location service is off making the find my phone function not work. I can see that the phone is on and has a 30% charge. I can make it make a sound, but we are not sure where it is. Can Public Mobile tell me which cell...

Can't activate my Sim card

I first tried to activate my SIM card on April 17th. I chose a prepaid plan and asked to port my Bell # ***-***-****. Public Mobile advised the Visa was not valid and my activation was terminated. However, despite not having my phone activated, a c...

Resolved! Tomoorrow $30 plan with 2GB

Hi I heard from PM group that they are launching $30 - 2GB plan - is 500 GB auto pay still apply ?

Resolved! unable to access account

I registered and received a confirmation email last night. When I try logging on I get this noticeSorry, we’re unable to verify your email address.Can not reset password or do anything. How do I fix this?

Resolved! Create your own plan?

If I remember correctly, there used to be an option to create your own plan? I don't see it anymore, it seems that you can only choose one of the predefined plans ranging from 15 to 50 CAD. Is there any possibility to make up your customized plan acc...

no longer able to talk to US callers

I have received a number of calls from US callers recently. I can hear them, but they can't hear me... Even two weeks ago, this was not a problem--I could talk just fine to US friends who called me. I no longer can. Help?

Data usage errors

My usage shows that I have used data several times, but the data is off on my phone and I have not used data at all. Can you explain why this happened and have that data usage removed from my records?

My refer is xxxxxxxxx - question is that an "O" or a Zero?

edited by computergeek541: referral code removed

Inaccurate calculation of minutes

How to deal with inaccurate calculation of minutes by public mobile To every call is added about 20 extra seconds that simply were not there For example, I had an outgoing call and I hang up at 1 minute 43 sec. If I go to my usage I see this call to ...

Resolved! 2nd month free promotion

Hi. I'm a new customer. Sim activated 2 weeks ago. How to get a credit for promotion - second month for free?

Resolved! Can’t receive calls

Hii signed up for a plan on August 4th, and I cannot receive any phone calls it goes straight to my voice mail

Just a general “heads up” regarding home WIFI.

talk and text

Is anyone not being able to talk and text . I got a message no service provider.

No service

Can t make calls or send text what is wrong i've had service for over a year now i reboot i removed sim card and put it back in still no service my account is paid

Can't make calls

Bill is paid but states mobile network not available to make calls

Service quit

I don’t have any service but it says on my account it’s active

Failed phone number transfer "wrong account number"

So i got a message that the number transfer failed (videotron was old carrier). I have since found the IMEI1 and IMEI2 number of my phone that was used on the old carrier, I also have what I think is the correct account number. When I try to use the ...

Resolved! Account

How can you access your account online if you dont remember your email and alternative number? Also, if you can get back in how would you update new email without previous and alternative number?, would I have to make a whole new account?

Resolved! If I dial *611 and make a payment even though my bill is not due yet, will the funds top up my walle

If I dial *611 and make a payment even though my bill is not due yet, will the funds top up my wallet?

Resolved! No service after transferring from Telus

Hi all, Went through the activation process yesterday when I received my new SIM. I ported my number through telus via the activation, and when I hit submit, there was an error message... something like generic error. My CC was charged, so I contac...

Discount Code

Has anyone else ordered a SIM online and did not receive a $10 discount code?

Incoming calls going directly to voicemail

I'm a new customer. I didn't port in my old number. I can make outgoing calls, but incoming calls are immediately sent to voicemail. It never rings once. Please help.

can my locked phone to rogers work?

Resolved! GSM unlocked iPhone

Hi, does anybody know if Public Mobile is a GSM carrier? Was looking at an iPhone unlocked to only GSM carriers...

Resolved! Problems connecting new service

I’m a new customer. Ported number and got plan set up. Put sim in phone and discovered that there was a carrier lock in place. I have since contacted Rogers, the original carrier - they have confirmed the lock removable and have advised that the port...

Resolved! Is there an override to change my number early?

Hi there! So I recently moved and changed my number last week (around the 20th-22nd). I didn't realize it, but the person who had the number before was a bit of an irresponsible character who just happens to share my semi-rare first name. I get a lot...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Community page - Load very slow

Resolved! Activating my husband

Tracking phone

Can't activate my Sim card

Resolved! Tomoorrow $30 plan with 2GB

Resolved! unable to access account

Resolved! Create your own plan?

no longer able to talk to US callers

Data usage errors

Data usage errors

My refer is xxxxxxxxx - question is that an "O" or a Zero?

Inaccurate calculation of minutes

Resolved! 2nd month free promotion

Resolved! Can’t receive calls

Just a general “heads up” regarding home WIFI.

talk and text

talk and text

No service

Can't make calls

Service quit

Failed phone number transfer "wrong account number"

Resolved! Account

Resolved! If I dial *611 and make a payment even though my bill is not due yet, will the funds top up my walle

Resolved! No service after transferring from Telus

Discount Code

Incoming calls going directly to voicemail

can my locked phone to rogers work?

Resolved! GSM unlocked iPhone

Resolved! Problems connecting new service

Resolved! Is there an override to change my number early?

Travelling to US on a Canada-wide plan

APN SET UP

Failed eSIM

EXT not working at all in rural areas in Atlantic ...

Can't make calls