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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 69567 Views
  • 178 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72978 Views
  • 180 replies
  • 32 Bravos

Resolved! Double billed

Hey,I have now been double billed for the 3rd month in a row. I have sent messages and their responses do not respond to my concerns and now I am getting no response at all?suggestions??thanks

Amoore by • Good Citizen / Bon Citoyen
  • 2475 Views
  • 8 replies
  • 0 Bravos

Resolved! Not connect phone

Hi. I received the message "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. " last jan16. After that my phone didn't connect. My paymentcard stopped last Jan 11...

Melonbanana by • Great Neighbour / Super Voisin
  • 1146 Views
  • 4 replies
  • 0 Bravos

Payment processing error

Hi everyone, I had auto-load on my account but had to cancel it. My plan expires tomorrow and I've been trying to complete payment on the dashboard but whenever I put in my CC info, it gives me an error messaging. I tried my husband's card and we are...

TKRWG by • Good Citizen / Bon Citoyen
  • 1082 Views
  • 4 replies
  • 0 Bravos

Resolved! How long will the promotion coming?

Hi, I just join us last Wednesday!There would be a one-time 5GB bonus data add-on and one month for free promotion when I active SIM with the email address that I applied for promotion.Until now, nothing happened. Does anyone know when the promotion ...

Samantha2021 by • Great Neighbour / Super Voisin
  • 1799 Views
  • 7 replies
  • 2 Bravos

Resolved! New customer please help

Hello i am new customer i am midway activating my sim than the web site gave error and i re tried now the phone number is want is not available anymore and my sim the system said wait for 50 minutes than retry but my question is will the number I've ...

trocdau by • Good Citizen / Bon Citoyen
  • 2831 Views
  • 14 replies
  • 1 Bravos

Resolved! second months free

when can i get the promotion-the second months free?thanks

holden2021 by • Good Citizen / Bon Citoyen
  • 1061 Views
  • 4 replies
  • 0 Bravos

Resolved! Monthly fee

I cancelled my service with public mobile about 1 week into my pre paid month. How would I go about getting credit back a pro rated amount ?

Ljanes01 by • Great Neighbour / Super Voisin
  • 2111 Views
  • 8 replies
  • 1 Bravos

Resolved! Will my cell number change ?

Hi I just want to know after I switch over from Koodo to Public can my number remain the same ? 

StevenOV22 by • Great Neighbour / Super Voisin
  • 1064 Views
  • 3 replies
  • 0 Bravos

Resolved! What Happens to my balance if lost/stolen?

greetingsHere's where I'm at.I have 2 active accounts with PM, on two different plans. One personal, one for work.Work one (account #2) has available funds in my PM account enough to cover for next month's payment. But I don't think I will be using i...

asmallrat by • Great Neighbour / Super Voisin
  • 1642 Views
  • 5 replies
  • 0 Bravos

Resolved! I think someone stole my SIM

Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

zackSmithComm by • Good Citizen / Bon Citoyen
  • 4032 Views
  • 29 replies
  • 0 Bravos

Resolved! add ons purchased

I went in and purchased add ons. I only wanted them for a month so do I have to go in somewhere and delete the add ons, or are add ons added by me manually each month?

rsjones0815 by • Good Citizen / Bon Citoyen
  • 1602 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls going to voicemail

  Hey all, For the last few days, people who call me go straight to voicemail. I don't get any notification or phone ringing, I just see a new voicemail. I can text fine, my bills are paid on time, data works, it's just the phone calls that don't see...

EJ1928 by • Good Citizen / Bon Citoyen
  • 2188 Views
  • 5 replies
  • 0 Bravos

Issues making and receiving phone calls

When specific people call me or I call them either I am unable to hear them or they are unable to hear me. My sister called and she said she couldn't hear it ringing but I received a call from her and picked up however, neither of us were able to hea...

cacharles by • Great Neighbour / Super Voisin
  • 1521 Views
  • 4 replies
  • 0 Bravos

Resolved! New user signed up but didn't receive promo

Hi, A friend I referred recently signed up on a $25 plan but still hasn't received the 5GB + Free month promo. Is there a waiting period or some missing step? Any help is appreciated! Thanks  

aurevoirblue by • Good Citizen / Bon Citoyen
  • 1663 Views
  • 6 replies
  • 0 Bravos

Resolved! Samsung galaxy s4 mpbile network issue

i just changed my phone iphone to samasung galaxy s4 from iphone 7.when i put my sim card i could not find any mobile networks i search automatically also i tried with rogers and telus what settings i need to do for mobile networks and internet netwo...

Jrt9002 by • Good Citizen / Bon Citoyen
  • 1901 Views
  • 6 replies
  • 0 Bravos

Resolved! Not able to send text messages to a fellow public mobile user

I can send and receive text messages from everyone but one person. They also use public mobile. Whenever I send them a text it just says "waiting for connection". My texts only send when our phones are in the same room. However, I can receive their t...

lchiacc by • Great Neighbour / Super Voisin
  • 1320 Views
  • 4 replies
  • 0 Bravos

Resolved! auto pay

How do i switch my credit card in auto pay? So frustrating!!!!

epmaione by • Great Neighbour / Super Voisin
  • 1089 Views
  • 3 replies
  • 0 Bravos

Huawei MLA-UL00 aka G9 Plus, compatible?

HuaweiModel: MLA-UL00AKA "G9 plus" Is this model compatible?  I've searched all over the but nobody's mentioned this specific model.  Wanted to ensure this is a compatible phone before I sign up for a new plan. Thanks!

kckunkun by • Great Neighbour / Super Voisin
  • 1356 Views
  • 4 replies
  • 0 Bravos
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