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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Usage Anamoly

Hi, I just started a new month and my data usage stats don't make senseI shouldn't already have used any of the the flash sale 5GB bonus data but the websiteis showing that I have. Any help would be appreciated. Data & Add-OnsAmount Used500MB + 500...

Porting problem

I signed up for PM while my cell phone number from rogers was inactive. I then got the card in the mail and realized i had to reactivate my number before porting. Now it doesn't work, what do i need to do?

Resolved! Finding a missed Call

I received a call but couldn't pick it up. Cant find it on my phone's call log. (Already was aware of this issue as I checked Missed as well as All calls log) Now when I checked usage history on PM's self-serve its also not there. (May be because it...

Resolved! 'Invalid SIM' after failed activation attempt

Hey there,I tried to activate my PM Sim today with voucher as a payment option as I don' have a canadian issued credit card. During payment checkout, the website froze and finally terminated with an undefined error. When I now try to go through the a...

HELP with my SIM CARD

Hi there, Im having a problem with my account and my sim card. For some reason the sim card cant be read on any phone and I dont have a line and im not able to recieve messages or make calls, if someones calls me, the call goes straight to voice mail...

Resolved! phone number swap koodoo

Hello, I was setting up my account for the first time and noticed the message to come to the forums if I wish to change my phone number. Since this was a former koodoo account or something along those lines... Anyways, the phone number I would like i...

Money in account why is it not accepting payment

The self service shows my plan expired even though there is money in account. Why did it not take the money and keep plan going ?

Resolved! Charged for US Roaming I have never purchased

I was just charged for US Roaming I have never purchased. How I contact a moderator for help?

Prepaid voucher

Hi I bought a prepaid voucher for 40 dollars today and when I try to add it to my phone it says not accepted or invalidHow can I fix this the store I bought it from won't do anything

Public mobile has no customer service

I'm done with public mobile, there is no customer service. Can't even get a response to change my password in 2 days lol, because of that I can't renew my plan and I don't got service, I already purchased 40 bucks in public mobile, can't use it. sham...

Account locked

@CS_Agent HiMy account got locked from trying toreset my password. Please help.

Resolved! Unsuccessful activation or Porting

Hello there, Please, I need urgent help. I had my spouse on my account with my previous network provider. My activation was successful when I switched to Public Mobile, but my spouse wasn't. Everything was all wrong from the beginning, I do not recei...

Plan upgrade

my plan just renewed but I was wondering if there's a 'grace' period to upgrade the plan... I wanted to switch to the $60 promo with US roaming data

Resolved! Data stopped working on iohone

Hello, i have had public mobile for a while and so does my wife but this afternoon my data just stopped working, wifi and texts/calls are fine. My wife has no issue so I ruled out the network. i have an iPhone 7+ and just upgraded to iOS 12.4 a coup...

Underwellmed at the non service I am getting

I signed up ported my number over and the port has yet to take place even though they have taken payment and started my billing cycle it has. Sent a day without a response from the moderator team or anyone does anyone know who I would appeal to to ei...

Voucher Not Validating

I have 2 vouchers purchased through public mobile one for 20 and the other for 5. When entering in the numbers to add to my account it is not accepting the vouchers and a automated voice tells me the voucher number is not valid. Please help as I Have...

Resolved! Where is the phone number?

I am am trying to decide between Public Mobile and lucky Mobile and would like to talk to soemone form Public Mobile before making a decision. I can not find a number anywhere. The only numbr I found is 855-478-2542 which asks you for a phone number...

Data usage wrong!

I've got 8GB data and it already shows that I have used all my data, which seems impossible as I'm on wifi most of the time. I checked my iPhone and it shows only 4GB data used since renewal! This is extremely annoying! Can a mod look at this and fix...

Moderator team is not replying

I have send many messages to moderator team regarding the defective voucher that i bought. Why they are not replying at all.

Customer portal SLOOOOW. Always.

I'm new to PM and hating it so far. I activated two new accounts and it's been nothing but trouble. Unlike Fizz, they've been around long enough to work out all the bugs. Now I'm trying to port my number from Fizz to PM and the whole site keeps ti...

Resolved! android 8.1 apn settings

I am trying to get mobile data to work on new phone. I have purchased a ROAM mobility SIM card and can change the settings. Where do I find what these settings should be?

PUK Code

Hello, I need a PUK code for my daughter's phone that I activated yesterday. Any help is appreciated. Thank you!

Resolved! Voucher not accepted

$20 Voucher not accepted, said to see Public Mobile community online. How can I add this $20 to my account?

$5 vouchers refused.

I purchased $40 and 3x $5 vouchers. The system did not accept any of the $5 vouchers. I have emailed photos to Moderator_Team. My account is suspended as the result. Very unhappy

Resolved! Data Usage Is Wrong

I recently switched to PM for the plan I have $15/m, 100m talk, unlimited in and out text and 250mb bonus data. But when I go to data usage on my phone it says I’ve used 58mb/100mb which is wrong not only because the plan says I have 250mb but also b...

Can not receive text message

I could not receive text messages about noon time on July 25, 2019. My phone is Samsung. I called them twice. They told me that the phone has no problem and to change the different Sim card to see if it works. After changing other Sim card, it works ...

Resolved! Data stopped working

I am new to Public, signed up for $40 5G at 3G speed, 30 days in early July. Data worked fine up until 4.25G, then stopped working. I logged into my account and it says I have used 4250.8/5120MB. I'm on autopay and plan renews August 1st, but for now...

Resolved! Problem creating self serve account, Error: SelfRegistration/InvalidMobileNumber

Over 24hours ago I purchased another SIM from PM for another family memeber. I am trying to setup a new self service account for this memeber but can not make it past step 1. I click on Create Account and am taken to Step 1 - I enter my phone numbe...

How can I cancel my plan (that is never activated)

Hi, I have activated my SIM card 2 days ago, still no signal and no reply from moderators. Is it possible to cancel the account and get my money back?

Cannot top up

I purchased a $5 vocher and I cannot top up my account says its the wrong voucher??

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