Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am trying to port a number from Telus to Public Mobile but when I fill in the form the rquired fields clear when I move to the next field The fields for:Old Service Provider Account NumberOld Service Provider Equipment Serial Number: Old Service Pr...
I want to refer a friend but the link is not there anymore from my account and in the new account setup there is no option to enter a referral code where we enter the sim card info.What happened?Is this no longer offered?
Hi I suspended the SIM card for one day because I thought the phone was lost. Turns out I found it later. However, I noticed on my payment cycle that I was not given the $2 autopay credit (even though I was still on AutoPay and it in fact charged my ...
Went to change my existing Public Mobile phone number over to a different number that was being ported in from Rogers. I received an error text on the Rogers phone number but haven’t received anything else on where to go or what to do. The text said ...
Trying to reactivate a sim I've had dormant for 2 years. Says Sim number is invalid. Cant log into self serve, cant use forgot password as it says Sorry, we’re unable to verify your email address. Cant make new account as it says The phone number ent...
I cancelled my old credit card and got a new one. But I forgot to update here. I just received a text message for autopay. Then I realize that I have to update my credit card information for autopay here. My question is: do I have to use one time pay...
hello I purchased the $25 plan but when I make calls out why does it say long distance charges apply? this plan has unlimited Canada wide? also if I use all my data will it notify me or does it allow me to keep using data and I will be billed?
I saw a post similar to mine. I need to have my number released because my employer has offered me a phone and I want to keep my number. I’ve tried and have failed several times. The bot wants me to sign in, I already have. It won’t accept my userna...
Ported number into public mobile from Bell ALiant and all services are working except incoming calls. Contacted Bell and they advised it is an issue with public mobile.
Hi everyone! I'm having some confusion as I've bought the 25$/month plan (which is an awesome price so I'm not complaining there) and I've allowed autopay to my account but haven't had the 2$ discount. Although I get the text every month that it has ...
I've been using your service since January 2021 and every month I have data for a week at the most. I have wifi at home and outside I only ever use if for Google Maps as I can't be on the phone at work. I've turned off all running apps and made sure...
My Motorola Moto E that I bought in January 2021 is factory resetting itself and turning itself off, I am an existing PM customer, I contacted Motorola and they want me to send it to FutureTel in Markham which I’ve heard horror stories about. I have...
https://www.publicmobile.ca/en/on/PMWLS - this page offers: "1GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo code PMBONUS1GB." But the promo section in the terms and conditions tab only gives the info on the one time...
I am looking to buy a phone for my mom for Mothers Day and would like to know if the Motorola G8 power and Motorola G9 power are compatible with Public Mobile Network. I am looking to upgrade to a better budget friendly phone. Any tips for budget pho...
Hi everyone,I just got my alcatel go flip and am not able to send a text message. As soon as I try to type something it says expired! I tried to google it and someone suggested to install the new software update. So in order to do that, I tried to co...
Ported Rogers phone number and phone indicates emergency calls only. Phone asked for SIM PIN and entered PIN chosen during registration and not recognized.
