[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Top up of $15 and not $25
I topped up my account and it charged 10 dollars more than I wanted. Also the data add on isn’t working as I tried to use my phone today. Please help. Thank you
Resolved! Ported number last week, can't receive calls anymore.
I can make calls, send/receive texts but I can't receive calls anymore on my account.I've tried using the sim in another phone and same thing.
Resolved! SIM card change
How do I edit community SIM card change
USA plans
Please be aware Public Mobil does not work in the USA. My husband and I both have the top plan $55.00 a month. We thought by the wording it would work in both the US and Canada. We discovered we would need add -on. I added on the 10 day plans(whi...
Resolved! My name is displayed wrong on outgoing calls
People are telling me that my business name is displaying on outgoing calls rather than my name. This is strange since the phone is registered under my name. All my account info has my name on it. Nowhere is my business name listed in my account prof...
Resolved! plan expired after paying my plan
I just paid for my plan and now it is saying plan expired???can anyone help me out here
Resolved! I need help paying bill
My ex set this cell phone account up then kicked me out of the house without showing me how to pay the bill.. For some reason I can log into this forum but I cannot log into the account to figure out how to pay it.. My bill date is tomorrow..
Resolved! Re: Transferring or Changing your Phone Number
what i want to do is cancle my phone as i have 2 how do i do this
Resolved! Trying to activate my SIM card
Partly through the getting started process, there are two choices whether I want to keep my old number cell number from Bell or create a new one, I want to keep the number. The next question ask to enter my phone number, I enter the number and am tol...
Resolved! Plan
I paid on a voucher for 45 and is saying I’m still out of minutes . I have 49 dollars on account
Re 6uc2 the number you have reached is not in service
I’m trying to get my phone to work . I’m switching provider and keeping my number sent ticketyesterday still no sevice
Resolved! Landline calls not working with 825 area code/Can I change area code only?
Having a few issues. First, most calls not going to my phone, they say "Customer is not taking calls at the moment" and no I do not have the do not disturb mode on, nor arirplane mode.Second, almost all landline calls, will not go through to my phone...
Service Outage
Anyone experiencing a service outage?In Markham (toronto) here. No service for past few hours
Some calls go directly to voicemail
Some calls from my work go directly to voice mail, they hear no ringing . Not all calls and not from every number. Also if they call again right after my phone almost always rings.This has now started happening when some Telus cell users call me.I h...
Refund for Data Usage
Hi, I tried to make two payments of $15 each for a data top-up.What should have been a 30 dollar total, somehow became 56.50Can I get a refund for this please?Thank you.
Resolved! US talk, text, data
If I am going to be in the US for 40 days can I purchase 4 10 day add on at one to carry me for the whole 40 days or do I have to purchase every 10 days?
Mobile Data not working
I have my mobile data activated, when i choose an app to allow data to it once i close the settings icon it grays out that app again. Anyone else experiencing this issue?
Resolved! Error when Activating SIM card. Porting number from Koodo to Public Mobile
I'm trying to get started with Public Mobile but when I try to finish setting up I get an error stating"Oops! Looks like something went wrong when activating your account... Error Code: 821" I am also attempting to switch my number from Koodo to Publ...
Emergency Calls Only
So I activated last night, worked with a moderator to port in a number and all was good. Service was fine last night. Woke up to emergency Calls Only and I've since missed a phone appointment. Been trying to communicate with mods all morning with no ...
Resolved! Cannot pay because the amount due is 0 nor reactivate the plan, and in the meantime, I see Plan Expi
Hello, I'm a new Public Mobile user. Apologies if that sounds familiar, but I looked in other threads, and I'm still quite confused about what to do.I tried to pay but the transaction was refused because the "account has already enough balance". My d...
Resolved! log in
I am running out of data before the end of the month. But when I try to login both my gmail address for my home computor and my Iphone are rejected. what do I do.P.S. I have to log into a site to state that I am covid free at the start of wokrk.
Data add-on
Hi I got “95%”exhausted data memo so I purchased a gig a few hours later my data was cut so I went on the phone purchased another gig ... re-booted the phone now 6 hrs later it is again sending me the “95%” used caution and I’m down $30
