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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PM to moderators for billing credit

Hi - sorry if this is obvious - the Public Mobile UI is not! I changed plan mid-month and simply added US calling. I was charged for a full month. No problem but I would have expected credit for the portion of the month which overlapped with the "new...

Resolved! unable to call or receive call

Hi I got new sim card activated and also able to use the data but I am not able to make or rececive calls. Can you please help me

Resolved! Moto g7

I am planning to switch my phone from Note 4 to Moto G7.I was wondering wether it is compatible with PM.I couldn't find it in the list.

Something wrong with my data usage?

Hi guys, i’m on a 6g/120days plan. The billing circle starts at 20Aug. I have received the free 1g data message too, don’t know if it’s already added up to my account or not. By September 9th, all my data was used! This is so weird, I don’t even know...

Resolved! Do we really need to configure APN for PM data?

I have a A70 phone and the data seems to work right out of box. Nothing is configured.

Resolved! Samsung Galaxy J3 2016 Model not on list does that mean its not compatible?

Have a Samsung Galaxy J3 (2016) model J320W8. It is not specifically listed as compatible. Does anyone know for sure if it is?

Resolved! Can't make any calls- new number- it says plan not activated. though the current balance is perfect

Hi !I have got a new Public mobile sim and got a plan added to it from the store. The activation went on fine with the payment voucher pin and I am able to now see the network is also available. But when I start to make a call, it says "Sorry, we ca...

Resolved! US plan

I go to the US for the winter. The US plan for $60. .. Can you call Canada from the US as well as US from Canada .. in anything I have read it talks about calling the US, not calling Canada from the US when I switch back to a Canada only plan in ...

Roaming

Hi there, I am currently in the USA and received a text saying the following:"Public Mobile here. Welcome to USA! You can get a U.S. roaming add-on for as low as $10 for 10 days. Go to publicmobile.ca/selfserve for add-on options. If you no longer w...

Reactivation fee of 25$

Hi, After one month non usage of service with a plan of 35$ including a 10$ data add-on , I had made a payment of 75$( off 3 different 25$ voucher), my service got reestablished with a balance of 17$ owing to me. When I was willing to migrate from 3...

Double porting of numbers

Hi, I would like to port my wife's number from Rogers Mobility over to my account & plan with PM. I would like to port my own number to a different provider. To my understanding, when I port my number, my PM account will automatically close. Alternat...

New Sim - Unlock Code?

Hi! Trying to use my new PM SIM. Put it into phone, it asked for an unlock code -- I don't know where that is. Please help. Thx

Odd one. Galaxy S10e no network connection

So i've got a PM sim in a Galaxy S10e IMEI xxxxxxxxxxxxxxxxxxxxxIt should be compatible given the frequencies SIM does work in another phoneTried manual APN settings, Tried reset network settingsTried re-inserting the simTried turning the phone off f...

Suggestion

Not sure where a good place to leave a suggestion to the "leaders" would be so I will post it here. I just got onboard with public mobile and think it has great service and a great comunity. I like how it is run and the rewards idea is very practica...

so many issues

Auto pay not working account getting suspended monthly.Texting is not working yet account says active.Guess i will be looking elsewhere as im not paying for no service.Is it time to contact my bank to cancel payment.This is getting old quick.

Best place to buy a used phone

I'm soon going to need to get a new phone. I want to stick with iphone, maybe looking at upgrading from my current SE to and 8 so it will last a few years and still be able to get updates. Any suggestions on sites you'd recommend for buying them at a...

Resolved! Is airtime billed by the second or by the minute?

I was looking at my usage history and noticed that my calling logs were being tallied up to the nearest second. It's been ages since I have seen a mobile service company keep track of airtime to the second. It used to be the way things were in the ea...

Bill

Is there any way I can get the date I have to pay my bill pushed back? I don’t get paid until the 27th

Unable to Process Transaction

I have two public mobile accounts and I am getting Unable to Process Transaction on one of the accounts since activated (4+ months ago). Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your...

Says account suspended

States account suspended. Plan expired on October 17 2019. Amount owing $40. Payment has been made and came out of my bank account. No service

Resolved! What are Public Mobile's plans once 5G arrives in the next few years.

Just wondering what will happen with Public Mobile's plans once 5G speeds arrive in Canada in 2021 and beyond? Since Public Mobile is a budget focused brand, will we still be getting 3G speeds, or do you think everyone will jump up a notch. For Examp...

What feature is your favorite?

And Go!

Frozen web site pages

Dear Community, Is it just me....and my special technology-mangling powers that experiences every page on the main website freezing as soon as I touch it. Doesn't matter how I get there...through a link, asking a question, from Google and don't even...

Resolved! Ottawa Data Configuration

I purchased 2 PM sim cards, the two lines have the same issues:1- When connecting to 4g/LTE network, the signal is very bad and the calls are always disconnecting ( 1 bar or nothing).2- When changing the network to 3g/2g, the signal changes to full a...

Resolved! How to recover deleted text messages on galaxy s9+?

Hey guys, I'm new to the forum here (though I have been a loyal public mobile customer for years). I recently deleted a text message conversation (and the associated contact) from my phone. I need to recover the text message conversation, are ther...

Moving number over from Speakout

Hi thereI am having trouble moving my current number over from speakout. I tried to enter my current speakout number but a message pops up saying that "We are unable to transfer your number." I can't find the solution to this probelm on the community...

Resolved! Outgoing call airtime

Hi all, when an outgoing call is unanswered, it rings but does not go to voice mail, does the call count toward airtime useage? I have the 100min plan so this makes a difference.

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