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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Internet plan

Resolved! Internet plan

Is there any plan more based on internet? Because we international student don't use talk time and texting that much but all we use is data. So if there is any plan targeting this consumers that would be good.

PUK number

Resolved! PUK number

i cant unlock my sim card beacuse i dont know the PUK NUMBER!

New phone country

I am looking to upgrade my Samsung Galaxy S4 to Note10 lite or S10 lite. When searching to buy online, I see sold from a USA, China, International etc. Will I be able to use these in Canada and if so will I be needing to clean out or stop any weird a...

Resolved! Cannot Change SIM

Hi, I'm trying to change my SIM card through the self service portal.I have entered my new SIM card number, and when I submit, it just says 'oops' and logs me out. Does anyone know if there's something that I'm missing?

How do Ilose the US carriers apps now that I am in Canada?

I have put my Public Mobile SIM card in my LG Stylo 4 phone which I had been using in Florida. The phone works fine and in "settings" it says I'm on the Public Mobile network..However, when I turn the phone on, the start up sequence loads the "Metro...

Resolved! Is my Chilliwack 604 number a long distance call for Vancouver 604 friends?

Hi Friend of mine just pointed out that they got dinged $3.50 from their wireless provider when they called me, my number is 604.845 It's chilliwack based because I wanted a 604 number at the time. Is that considered LD for mobile customers?

Resolved! Cannot reset password

would like to reset password after serverl tries with different password.but not able to pass the security questions. How can I reset my password?thanks.

lost phone

Resolved! lost phone

i have lost my phone and ordered a new sim. can i read my text messages online while i wait for new phone to be set up?can i retrieve them after i set up new phone?thank you

Resolved! Re: Cannot make nor receive calls

Am using a samsung galaxy a20. Cannot make or receive phone calls. Transferred from koodos several hours ago. New sim card and unlocked phone.

Resolved! Can't login!!!

@Tiana_V I can't login and when I get the reset password email and reset the password then try to login, it keeps telling me its the wrong password and locks me out again!!!

Wrong Add On purchase in Error

Resolved! Wrong Add On purchase in Error

Purchased wrong add on

$10 off for first 6 months reward not showing up

Resolved! $10 off for first 6 months reward not showing up

I signed up for the Facebook offer for the $10 off for the first 6 months if signed up for a plan of $30 or more. I signed up for the $35 a month plan. My Rewards shows my $2 credit for auto pay and my $10 Friend Referral Reward but the $10 a month...

Re: Auto pay FAILS

HI - MY ACCOUNT KEEPS FAILING TO ALLOW AUTOPAY - VALID CREDIT CARD, ETC.SO MY ACCOUNT SUSPENDS FORCING ME TO MANUALLY PAY - WASTING TIME & LOSING IMPORTANT WORK CALLS.

Resolved! Question about getting my name to show up on Caller ID

Hi Everyone, I've been with Public Mobile for a few years, but for my line of work right now I need my name to show up on people's phones. Right now it's just a number that shows up - does anyone know how to turn this "on" in Settings or otherwise s...

Resolved! Puk Code

I just got my son a new phone and the SIM card was working the last week. Now it says sim locked and I need a puk code?

Resolved! Using extra sim cards

I think I saw a comment a week or two back about acquiring extra sim cards and using them to generate rewards. How does that work? Do you activate them for a reward and then let them die?

Data Setup iPhone 6S

Does one have to manually setup their data or is this auto configured in an iPhone 6S?

Can't Use Mobile Data

I just signed up with Public Mobile this weekend and I haven't been able to use my data at all. My phone will sometimes say I'm connected to either 4G or H+ but I can't use anything that requires an internet connection. I tried changing my APN settin...

Resolved! Plan status indicates "plan expired" due to insufficient funds but on auto pay

Plan status indicates "plan expired" due to insufficient funds but on auto pay. The plan was on hold as phone was in for repairs. Just took plan off hold and now it indicates that the plan is expired and there are insufficient funds. The plan is o...

Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Resolved! Can make calls, can receive texts, but can't receive calls after creating account with transfer #

Hi, I recently signed up to Public Mobile and transferred my old number over. I'm told it can take up to two hours to be fully functional but it's been about 24 hours now and I'm still having issues; I can make calls and I can receive texts but I can...

Resolved! Phones

Does public mobile accept i phone 11 pro max , will it work with public mobile

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