Pre Owned Phone order refunded

[Dave_8thman]

Just recieved an email that my phone order was unexpectedly refunded. Im wonder as to why?

[computergeek541]

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@hTideGnow wrote:

hope the online chat works.. but I see many responses coming back saying this live chats are more sales person.  When you give them a problem to look into, they ask you to come back here in the Community or open ticket with Mod

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Online activation chat is 100% staffed by retail store activation salespeople, and as other have suspected/stated, they can't help with this. 

[HALIMACS]

@Dave_8thman 

You may wish to confirm if the payment card used to pay for the phone was charged or not.

If it wasn't, try ordering the device using a different payment card, if the device you prefer still displays as an available device for purchase here:   https://www.publicmobile.ca/phone-section

[Ccr]

They likely no longer have the phone available 

[hTideGnow]

hope the online chat works.. but I see many responses coming back saying this live chats are more sales person.  When you give them a problem to look into, they ask you to come back here in the Community or open ticket with Mod

[Anonymous]

 @Dave_8thman : There would be no point in live chat or activation help as you don't have a phone.

[Anonymous]

• do immediately do a Live Chat online with  public mobile,
• i think the are can help you ASAP, Click  Online Activation Assistance (telus.com) 

      Good Luck

[Anonymous · Accepted solution]

 @Dave_8thman : I would guess they ran out. Do they offer anything else that would interest you?

[Triguy]

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