IMEI not recognized while buying eSIM

[T-T-1]

Hello,

I'm an exchange student from Germany. I'll be in Canada for 10 months, so I'd like to buy an eSIM card from Public Mobile.

I tried to order one through your website, but when I go to purchase the eSIM, the system asks for my IMEI number. Once I enter it, the system tells me the number isn't recognized. Interestingly, when I check it through a different IMEI service, it works fine and clearly shows my phone's brand and model.

I would just order a physical SIM card instead, but unfortunately my phone doesn't have a SIM card slot anymore. What would you recommend I do?
Thanks a lot!

[softech]

@T-T-1 

eSIM from some phones from overseas might not work with PM network.  You can use the IMEI checker to confirm:
https://www.publicmobile.ca/en/get-help/articles/volte

if it shows eSIM incompatible, you will have to activate with physical sim
if it shows eSIM compatible,  you can reach out PM support for further assistance.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre