Community

Unable to use old sim card to transfer number

We have an old dead blackberry. We have access to the old sim card but it does not fit into any phone that we own. The previous plan was with Bell. Do we need to get a new sim card from Bell to be able to transfer the old phone number to our new phon...

What is status of number being ported to Public Mobile?

I setup account today and made payment. I followed instructions to transfer (port) my current number but have not yet switched over. What is the status??

Promotion deal of $18.00 a month with 1 GB data

Is the promotion deal of $18.00 a month with 1 GB data which will end on 22 oct 2024 legitimate and originated from Public?Does that plan has all the existing features of the legacy $15.00 monthly subscription plan that it is succeeding?

Responded YES to worse SMS special offer by mistake

I have 8gb data for 24$/monthToday I received an SMS message by public for 4GB 25$/monthMy finger clicked the YES autosuggested by my phone by mistake.I do not want to go from 8gb 24$/month to 4GB 25$/month.Please help! Thank you.

Received a Data Warning of 95% used

Hi,I recently was notified that I had used 95% of my data. I believe I have 20 Gb and I am not sure I have EVER used a Gb. When I check my usage of data, daily, it seems quite high given I almost always am on Wifi especially at home. I am assuming th...

Is ZTE 723CA Volte Compatable ?

I noticed this afternoon the Signal Strength bars remained green when on a call. Previously theyturned orange during the call indicating 3G calling. Does this mean it is using Volte calling now?Anyone else notice this? The IMEI checker on the Volte h...

Question on plans

Hi,after I switched to PM, I noticed that there is another plan with the same features but more data. Same price. It looks great, but there might be something I missed. Same price, more data ... that leaves me unsure. What am I missing? 

Port

I am trying to transfer my number to Koodo but keep getting a error message with the IMEI number  edited by computergeek541: changed category label as this discussion isn't related to Community

Unable to do a Number Transfer from Public mobile to Rogers

I am trying to do transfer of my mobile number from Public mobile to RogersIn this process there is a message that i need to receive from public mobile to answer yes or no, however i am not receiving that messageplease advise

No service in USA despite plan giving me data

I have a plan that allows me to use my phone in the US and gives me I believe 50 GB. But it is not working in the US. It shows I have no internet .  Please help

Porting Numbers

Hi, I’m wondering if someone is willing to provide me the porting team number as I am having issues porting over some numbers to public mobile. Thanks in advance for your help!

how to add additional phone and number to account

Daily data counter not matching the home page meter

Any one else noticing the data meter on the home screen in the app does not match the daily data counters. My meter says I used .91 Gb so far this period but when I add up daily usage from the history page I only get about 500 Mb. Support agent not u...

service

need a service ticket 

Cannot use cell data

I signed up for 1 GB data subscription on Oct 1st. I been unable to use cell data since then. Calls and text ok. When i look at current subscription it does not say 1GB of data. How can i get this resolved?

Account not paid. Lost card. New card to register to auto pay.

I was locked out of my public Mobile account which has been opened again. I can't do anything.Lack of payment. I lost my auto pay credit card and want to register a new card and make my account right again.Hitting roadblocks. How to rectify this situ...

Important medical places have tried to call only to have it appear as if my phone is out of service

So I am able to have certain numbers call me, like my friend, my doctors office, and yet some of the places my doc has set me up with that I've been waiting for them to contact me end up with calling my number and it appearing as if my phone is OUT O...

Travel

Hello, I need to use my phone number in Central America. Since there is no roaming outside of USA with PM, what can I do? How can I set up call and text forwarding so that I can receive them on another phone number when I am roaming outside of USA an...

eSIM Install Issue Phone Doesn’t Work Now.

trying to set up a new Samsung S25 phone, I can’t get past the connect to a mobile network screen to set it up, it wants to scan a QD eSIM card. So I went on the old Google Pixel 8A phone that is set up and working with my PM account.I purchased an E...

Inquiry Regarding Double Charge for 1 GB Data Plan on Public Mobile Account

Hello Maria,I hope you’re doing well.I have a question about my spouse’s phone numberShe bought a 1 GB data plan on September 23, but it didn’t become active until September 26. On that same day, Public Mobile charged her again for another 1 GB plan....

Service not working

Hi there,I recently find that I can't make calls but can receive calls.Can you help me check and solve this problems?Thanks.

Cancel a phone #

How do I cancel 1 of 2 phone numbers on my account?

No network service in Sudbury Ontario

I lost network service since around 7:30pm Oct 09 2025. Is there any other people having same trouble? I don’t think my phone has any problem.