[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
STOLEN PHONE!!
HELP my phone was stolen and need to access my apple account. i wasnt signed in on another apple decive so i cannot receive my 2FA notification. how do i purchase a new esim with the same number
Hotspot
Does my plan support hotspot? I can't seem to get mine to work.
Please enter valid number
Hello I'm trying to port my number from TELUS to public but it's saying invalid number. I did try to port before and I forgot I had a port block on my account. Is there a way I can restart the port after attempting it with the port block?
Carrier block BOA SMS service
Hey I am receiving the request to provide the one-time code verification for authentification. But i was not able to receive the sms message, all the other bank works except for BOA. I connect with BOA support, And they tested the phone worked, and t...
Porting issue
Pls i need the customer service to re -initiate my porting
Resolved! Addon data package not being reflected in account overview
My subscription package includes 250gb of data plus the 24mth bonus of 10gb data per month for a total of 260gb. The package renews on the 11th and I've run out of data already and purchased a 15gb $30 addon. However the website is not recognizing it...
Changed from Telus to Public Mobile
Hi there!I always pass my "old" phone down to my mother as I need her to be safe whenever she travels.Today, I took it off my phone bill, which was way too expensive for what she needs to put her on Public Mobile.I now have the phone unlocked but I c...
Cs_agent
Hi, I cannot activate my eSIM on step 6 of the setup process, I have a eSIM already from Telus, I never got a eSIM in any emails as well, I AM also trying to transfer my current number. Thank you for the help, P.S I couldn’t create a ticket for some ...
Resolved! USA Add on
Last weekend I was in the USA. I am subscribed to a Canada-USA-Mexico plan. When I was in the USA last Saturday, my phone wasnt connecting. So I purchased a USA add-on on top of the plan. Turns out the cell tower was the issue, not the plan. Can ...
Customer service
Hi,my name is Donald.I am a Roger’s customer with my mobile.Do I need to call Roger’s for a disconnect.When do I do this?
Resolved! Broken phone - can't access texts to make changes
My phone is broken and I can't access the texts at my number to receive 6 digit EverSafe ID.How else can I receive this EverSafe ID and/or transfer the acct to a new phone? If I can't find/purchase a new phone, how can I cancel my acct?Thank you.
Esim activation
Hey i wanted to activate esim on my device but i can’t download the app due to older IOS version. Can anyone help
Virgin+ to PM
It’s been almost 8 hours and transfer appears to be still in progress. My data and messaging aren’t working and I am leaving the country tonight. Really need my phone operational
Can t see a 4g lower subscription
Hi. Need to change to a lower subscriptions , the only one shown that no fit my budget. I am over 10 years of public mobile customer. I chose this company running from gready provider. Next month i ll move to a competitive ones if I can't see all 4g ...
stack at log in
going in limbo, tried to reactivate paid double. Need help!!!
Resolved! Motorola moto g35 5G (XT2433-5) VoLTE compatibility
Hi, I posted this in reply to an older existing post, (VoLTE compatible phone. - Community) but realize now it's probably best to just start a new thread. My phone is the exact same model as the one referenced by @Caseydog1, as mentioned in that olde...
Can we continue with my old ticket ID. #715195-756 Billing and Payment
Just to upgrade my Credit Card expiry date i have been spending so many hours, is there any way to update this simple thing
Lost access to account
I’ve been locked out of the email I used to create my account and my phone broke. I bought a new phone and downloaded the app so I could install my esim but it wants to send a code to my number which I can’t get cause my phone is broken. How can I so...
Wifi calling
How do I turn on Wi-Fi calling?
Add - ons
I inquired into a 30 day USA add on. I was immediately charged. I didn't want to start it now. extremely month.Please cancel and remit the charge.
Data Useage in my Plan
On July 28/26 Public Mobile sent me a message indicating I was 75% of my data usage. On July 28/26 I received another message indicating my Data usage was at 95%. My plan allows for 3GB Data.Aug. 6/26 I undertook a review of my data usage from the on...
CC not working
Updated my credit card at 5am, public mobile tells me my service is cut off at noon.Trying to apply payment but seems impossible.Tried chatbot but went around in a loop.Any ideas?
eSIM activation
I don't understand i did not get a email whit a QR code.
eSIM not working and Can’t login to App.
my eSIM is not working and because of which I can’t login to public mobile app or website to change it . Stuck in a loop and need help.
Resolved! Extra billing payment
I noticed on my visa the regular bill payment but two weeks later a charge of 18 dollars and change .Will that be deducted from my next payment?Ann
Text over Internet and with data works in Europe if....
Am currently travelling Germany, France, Switzerland, and Austria and am using an esim for data. My family and I are texting each other with no issues, Three of us have data and texting works and the fourth (my daughter) has no data but her texting ...
Switch from Public to Telus or Koodoo
Hey guys, I’ve seen a lot of messages when I log into the Public Mobile app asking me to switch over to Telus or Kudo prepaid and or postpaid plans. Why are they doing this? I know they’re all alone by Telus is Public going away and if you do Switch ...
Card Update
Hello there, thanks for your help in advance.I am not able to update my card to a CIBC debit card for recurring payments.What could be the reason? Thanks a lot!Kind regards,Stan Chekmarov
Csa request
I need a puk code for my phone, phone number ending in 6759.
