Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Reset my pin

I need to reset my 4 digit pin for calling *611 to pay my bill

Resolved! Canada/US 50g plan

Hi everyoneJust wanted to know if I need to activate anything on my mobile device for my plan when traveling to the US . Currently sitting in my hotel room in San Fran after a long day of traveling (from NL) and wanted to make sure I'm not getting an...

Spam Calls

I've never in my life had as many spam calls since I changed over to Public Mobile. Who is PM selling our numbers to?? I get at least 2 spam calls a day and I constantly block them + have my phone not let through unregistered numbers. It's ridiculous...

Resolved! Public Mobile APM on adroid 14

Hi, I just bought a brand new OnePlus 12r with oxygen os 14 (android 14) but the MMS message doesn't work, I had this problem on my old OnePlus 7t earlier this year and it was stated that if i had a up to date phone the APN would have been published ...

How to change plan- downgrade

How do I downgrade more on a plan as all the options are not showing. I want way less data right now changing to $30 plan but i want the $20 plan i can see online just not on app thanks I have never been able to contact support keeps saying error on ...

Resolved! Payment accepted but plan not renewed

Hi,Yesterday I paid for my phone plan. The transactions page shows the top up and shows the plan renewal but I still don't have an active subscription?What should I do? Pay twice and cancel the first transaction with the bank as fraud?

Resolved! iPhone eSIM Installation

I have a bit of an unusal question. There's a bit of a long-winded explanation required, I'm afrraid.I have an Android phone which is NOT eSIM compatible. I have also bought an "eSIM Adapter" which seems to work fine. I've successfully loaded an ove...

Current Plan

How do I determine if my current subscription has unlimited calling to US?

Wifi-Calling

When and/or how do I setup wifi-calling?

Someone has stole my phone number and access to my account

Resolved! Do I need the US roaming add on if I have a Canada-US plan?

Hi! I’m new to public mobile and am planning a trip to the US. i assume my Canada-US plan includes both countries and I don’t need to buy the US roaming add on but I’m not sure. It’s just not something I am use to and would hate to use my phone for a...

Mobile Compatibility with Public Mobile

Hello, wondering if the Samsung Galaxy Folder 1 is compatible with Public Mobile.

Data Usage

I’ve just been advised that I have used 95% and now 100% of my data. I don't text. I don't take pictures. I don't look things up on Google. I only use the phone to make or receive calls, and even that happens rarely. What do I need to do to my phone ...

prepaid credit cards on auto pay doesn't work

In the past i used a prepaid credit card to pay for my service. That doesn't work anymore. I think it is because it is on autopay. How do i just add fund to my account without using autopay?

Refund

I need refund for an esim card purchased with a subscription

How to cancel the auto-payment to an account without activating the sim card?

Request to Reinstate My Loyalty Discount

Dear Public Mobile Team,I have been a loyal customer for over 4-5 years, partnering with your company for my cellphone services. Throughout this time, I’ve appreciated the service and reliability you provide, and I’ve also maintained my commitment to...

esim to physical sim card

Hi I am having eSim with iphone rn but I am trying to get an Andriod phone how to trasnfer an eSim to a physical card? or can be esim to esim for free?

How I can get a refund

I need a refund as my phone is not supporting E sim and I purchased the plan.

Not received my SIM card yet

Hi,I didn't receive my SIM card yet, while my submission fee paid on Sept 29th. It mentioned that takes 2days to receive my SIM card.

Autopay updated but can’t use my phone

My phone was updated with a new autopay account information but they changed my number and now I don’t receive text messages and still can’t use my phone it is saying it’s suspended but the payment went through?????

PM not cooperating with a port out.

I need a CUSTOMER SUPPORT AGENT! I am trying to port out my number and my new company cannot get info from PM. I gave my account number as found on my contract, my IMEI number, etc, but am not getting the TEXT! Now I have been asked to do a manual p...

Can't sign in account

My husband cannot Complete Activation of his account. He purchased to new subscription and cannot link to account.

Unable to port the transfer number request agai

I missed to approve the SMS of transferring number to Public. But the customer service of Public is not replying and not able to port the request again. What should I do?

Resolved! Switching subscription plans

So I just joined PM like last month on a 5G 50Gb can-us $40 plan. I don't know why but on my old carrier I used up data really quick, like I used about 1Gb in a day, but with PM I’ve used significantly less. I have an iPhone 11 and turns out it doesn...

travelling international, 2 step verification txts

I am travelling internationally and plan to change my plan to the minimum 15$ plan. Will this allow international txts especially for 2 step verification txts from BC to international areas.thanks for you kind feedback.

Paid but still suspended

my account was not on auto-renew, and for some reason i did not get an email asking to pay. They suspended my service and after logging in the portal, I paid but the phone line is still suspended. its been 3 hours after i pay and i still cant make or...

Can't add new phone number to Eversafe. Says already in use.

"An existing EverSafe ID already exists with this phone number."How is it that I can get a phone number from Public Mobile, and it's in use by someone else for their Eversafe?

Activate eSIM and Manage Plans Without the App

Hi there,Since I'm not from Canada, my App Store is limited to apps available in Europe, and the Public Mobile app is not available there.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entir...

Port Number Out from PM

Hi there,I want to port my PM number out because I lost my phone. I had to get a new phone from bell and i want to port my PM number to the new phone that i got from bell. The problem that i have is that PM will send a text to verify the number trans...

Community

Forum Posts