Community

overpaying

I accidently paid twice and would like to get that second payment returned to me.  How?

Cancelled Plan Within 17 Hours (Under Trial Period)

I joined Public Mobile around 10 PM on 12/2, but the next day, I received a call from the Koodo Retention Department offering a plan that suited me better, so I decided to switch back. During the call, the Koodo agent had access to the trial period p...

Please help me !!

I'm trying to transfer my husbands number to public mobile from rogers  . Came as far as downloading app and says i am ready for step # 3 but it doesnt accept the number i enter  it says its invalid. i entered my nuber as the alternate number and now...

No service

Plan expired on the 5th though I had autopay set up. Realized today and made a payment though still no service. Tried suspending and resuming, airplane mode and restarting phone but nothing worked

Activate new acct

I am trying to complete step 3. I downloaded the app and tried to log in but can't get a log in screen, only a white page. 

Account

I entered the wrong option while setting up account, I have an ESIM and requested a SIM card. I can’t get past that point of setting up account. As well I require assistance on setting up the rest of my account and I require a phone number for my mob...

Sms not working bur data and calling do!

Like the title says, did the port, number can call out and in and data works but sms and i message dont!

inability to make or receive calls on 3G starting Wednesday

So starting Wednesday, I've been unable to connect to 3G and thus can't make or receive calls. Data and texts work, but my phone isn't VOLTE capable so I can't make calls without the 3g connection. I tried my sim in another phone that is VOLTE capabl...

No access to my text or email

How do I gain access to my account if I lost my phone AND access to my email..  now I can't get my 2 step verification code. I want to transfer my number but I can't without access to my text or my account! HELP!!!

Roaming

I am in Colombia and I need to receive sms messages, what add-on is the best for that? I can see add-ons for US, Mexico, Philippines, and others, but I want to make sure it will work for Colombia. 

Changing to Public Mobile

I am a current Public Mobile customer and want to port my wife's number from Telus to Public Mobile, I am pretty clear on the porting steps, replay with any advice or FYI's, however I don't know if I should leave her SIM card in the phone or remove a...

I am not receiving calls or text messages, but I can call out

I recently transferred my phone number from Fido (iPhone 8). I am not receiving calls or texts; however, I can call out. Any help would be greatly appreciated. Thank you!

Can not process updated Credit Card Information on my account.

I am trying to update my credit card and it is not processing. Card is Visa from a Canadian regulated bank. 

US Text and Call Pkg

I’m traveling in US and bought the US Roaming Call and Text but it isn’t working.Cellular Roaming is enabled and I restarted phone and still is not working.I also submitted a work ticket with Public Mobile but haven’t heard back since my last reply y...

Referral code problem

Can someone help me it's been 3 months that I've been trying to correct this issue my friends referral code xxxxxxxxxxxxxxxxxx did not register on my account and also not registered on my friends account.Thank you

Sms not working

It's been 12 hours I transferred mobile number from Bell to public mobile.  SMS is not working and didn't get message that transfer is complete. How to contact real agent .

Billing issue

Signing up with PM

Hello -Bought PM sim cards. We own our iPhone 12s. What additional information is required to switch from Telus - is the process to cut ties with Telus easy --- 

Activation

I completed step 1 and 2, how do I get to step 3?

Group plans?

I'm looking at transferring three phone lines from Telus to Public Mobile. Are there any family/group plans, or do I have to activate each one individually?

Promo codes?

There is a section to put promo codes in public mobile account. What are those promo codes and where do you get them from? I have never seen such anywhere for public mobile so far. So I'm wondering.

Give back points

Hi How do you earn give back points? For which items, how many  points do you get?The levels and points are indicated on the website. But information how many points you get for exactly what is not transparent. If there are pros at doing this, please...

Can I do “change on renewal” but do “change now” later before my renewal date?

I currently have a Canada only 50GB plan (from December 7th) that renews on January 7, 2025. I saw the Canada-USA-Mexico plan and I am going to USA next week (December 19, 2024), so I need the plan active just before I go on my trip. My question is, ...

Sim

My Sim is now saying it is not allowed"voice" and is not even registered in my network.  Phone was working at 2pm today... plan was renewed yesterday and is paid and up to date

SIM card installation after changing carriers

How do we know when to insert the Public Mobile SIM card after switching from previous carrier?