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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data service missing, cannot restore access to my account

Hello. I have no data on my account. When I try to restore access to my account using phone number I am getting msg invalid phone number

Resolved! Downgrade plan

Hi, I'm on the $40 100gb plan, I'll be away from North America for several months/years and I'm looking to hold my number by using the $20 plan. It isn't available as on option when I try to change. Options?

New line just isnt working

Hi there, i ported over to public mobile yesterday and i still cannot use my line. i also cannot fill out the form i filled out for support (on any browser). how do i get my line active and how do i get any level of support??

Just switched and it’s not working

Switched over to public last night, wake up and it still not working, says I need to unlock my sim and now am waiting on a response to my ticket, what a horrible introduction to a new phone service.

Problems with activation

I’m having problems with activating my account, I can’t submit a ticket and the private messaging isn’t working. What do I do?

Resolved! new phone/new sim card.

I'll be buying a new physical SIM card, and phone. What additional information do you need to get things set up to continue my phone number? Do I go on my account to activate it or do I need to call from another phone?thanks!

My Son has passed away - Account Transfer

I have been trying to get our son's account transferred to my account and cannot submit a ticket because none of the options work. I need to get in touch with Customer Service but have been unsuccessful. Considering leaving as we cannot reach anyon...

Resolved! Not sure what is going on with my new transfer

Hello. I transferred my number from Lucky to Public. I got a text from Lucky asking to transfer and I replied yes. my mobile data is on public mobile 5ghowever, in iPhone settings, for messages and facetime, my number still says "awaiting activation"...

Resolved! Dose PM have ANY eSIM special offer to its own clients

Hi, there whoever knows....I'll be on my trip in Poland for three weeks in June. While there are tones of eSIM service in the market, I just wonder that does Public Mobile offer ANY services/plans dedicated to its customers? I'll be really appreciate...

New member

I need help to transfer my new subscription from my iPad to my iPhone and to activate it. thank you ***-***-**** could I get a phone call? I can’t navigate the site

Living Area

I currenty reside in Florida. I will be in Canada by May5.Will these offers still be available?

Phone number hasn't transferred from Koodo.

My wife and I were Koodo subscribers, and we switched to Public Mobile yesterday. My transfer went smoothly, but my wife's phone number still hasn't transferred to Public Mobile. Do I talk to Koodo or Public Mobile about this? The thing that makes th...

Resolved! Why does my plane changed ?

Hey there I subscribed to you guys with 50$ plan that comes with 250GB which is gonna renew this month . Now I'm seeing 150GB when I go to next billing date so why is there a change from 250GB to 150GB . This isn't how it should be . I would like it ...

Num

Hi I'm wondering if there is a customer service phone number if you dont have any plans with public mobile yet.

Resolved! Paid for plan but did not activate

I am stuck on activation of the wrong plan and what a different plan when I am ready so could you credit to my account until I am ready to choose a new plan?Thanks

Plans

Hi i was wondering what happens to my old account with bell if a switch and can I keep the same phone number? Thanks

Switch a new cellphone with E-sim

I have an account and phone number with E-sim. I bought a new cellphone. I don’t know how to set up on new cellphone phone. I want to keep my phone number. just switch cell phone. Please answer for me.

eSIM QR Code

Qr code expired. And I cannot submit a ticket @TheeGare

I need my original number restored to my SIM/eSIM

I did the similar thing yesterday. Now my husbands phone is not working. How do I get this escalated. Can't figure out what ticket to use. I need to get his phone number back working somehow

Galaxy S26 setup

HiI'm trying to set up my new S26 and I can't proceed without either an esim or sim card. I'd rather use an esim but it seems I need the app installed to do so. There is no option to move forward with the phone set up if I don't have a Sim Suggest...

Porting out to another provider

So I tried to port out to a different provider yesterday and realized after completing the process, that my number was suspended as it was the start of a new period. I also hadn’t received any texts to complete the port out process.Since then I have ...

my 34.00 Credit

hi i used 34.00 credit and got a plan then my auto pay payment came out and doubel billed me so i am owed 34.00 $ from public mobile

Need PUK code

I entered wrong password and now my phone is locked; it requires PUK code to unlock my phone. Please help!

Help- no data. I need my original number restored to my SIM/eSIM

I already had an active Public Mobile line. I accidentally purchased a second plan and attempted a number transfer from TELUS but canceled it. Now I have no service and my original number is not working. No data. login to the app is stuck. I need:My ...

Monthly plan

Hello, I luckly got the discount for 50% off monthly price for 2 years start from this January. But somehow I forgot to deposit cash to my bank account, and the next monthly payment was due yesterday. So that now when I try to pay the payment it wen...

Phone Number.

I just changed my number, and am wondering if I am able to change it back because I made a mistake.

Ported out my phone #, it failed. Is it lost?

Hello, I need assistance. I tried porting my phone # by to a different provider. It failed, now I fear that my phone # is not recoverable. I tried adding a service back on public mobile in the hopes of reactivating my old phone # - that did not work....

Can't send texts without wifi

My son has an iphone XR and the $15 dollar plan. Despite it supposedly having unlimited text messages, he can't seem to send or receive text messages unless he's on wifi. (which defeats the whole idea of him having a phone - i.e. to be able to get in...

Activating public mobile account

I get the message that I am connected and set to go but I am not. Data usage continues to stay at 0.

Resolved! Request to change mobile plan

I purchased mobile plan 100data for $30 with sim card. I would like to change 150 data for $35. I have not received my sim card yet. Hoping to get sim card with update data. Thank you for your assistance.thank you.

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