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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost phone

Hi my son lost his phone. we are going to give him an old phone but how do we get a new SIM card with the same phone number? thanks

how do i change my sign in email for my account

i need to change my email for my account and for my sign in . can seem to find it in my profile??

Multiple subscription same email

I want to sign up the rest of my family member members do I have to have a separate email and account for each one of them or can I do it all under one sign in

Re: 3G $5 fee?

Same thing with me, but I am on a 4G LTE network. I submitted a ticket so I hope to hear back soon.

Resolved! Lost phone and forgot email account, how does one get past the dual authentication?

My husband's phone slid out of his pocket in an Uber, and he cannot remember his gmail password. Without being able to receive text messaged or emails, or voicemails (he never setup a password), he cannot get into his public mobile account. Is there ...

Transfer Phone Number Problem

I am also having the same issue. I don’t understand this whole ticket thing and not being able to talk to an actual person

SIM card issue

I haven’t receive my SIM card after 10 business days

Physical sim card not received

Now we cannot activate my friend's account and select eSIM instead. Does anyone know of a solution?

Can’t Activate, Ticket Won’t Send

I am having the same issue how do I resolve this problem ?

Cannot Transfer Phone Number

I have just recently recieved my SIM card in the mail and am trying to do the activation process, I chose the option to transfer my number but the app is telling me its not a valid canadian number even though ive had this number my whole life, can an...

Re: Cannot transfer phone number from Rogers

I have issue with transferring phone number from rogers too.yesterday I initiated the transfer and replied yes to rogers but few hours later public mobile say they did not receive it and the transfer was stopped. I will need another link to initiate ...

PM Motorola Volte Compatible

Is Motorola model XT1563 volte compatible in Public Mobile?

3G $5 fee?

Hi, I have a POCO 5G phone and when I checked my IMEI with the Public mobile phone checker, there's a green check mark beside VOLTE. However I'm getting charged for the $5 3G network fee. I have the VOLTE option turned on in my setting. What else ...

Roaming Europe

Hi! I need mobile data roaming for Europe (calls and text massages don’t needed ) I am planning to go to Poland. How I can set this up?Thanks

Tranferring to Public Mobile

I have requested from my old provider (phoneBox) to be transferred to Public Mobile. They sent me an email with account number, saying 'please be advised that the account number is ready for use on your mobile number transfer to another wireless carr...

Can’t Activate, Ticket Won’t Send

Got to the last activation/number transfer page several times. Says contact support. Support says make a ticket. “Submit” button for ticket will NOT change from greyed out and won’t let me submit. Filled entire form several times. Payment was made su...

Resolved! Incorrect promo cycle

I setup my PM account just this past Jan / 2026 on a super good 20% discount deal. Just noticed on my account page it shows shows that my promo cycle started on July 2024 —UPDATE — My bad - it just occurred to me that what 7/24 is not a date but mean...

Resolved! Re: Phone line not working

Having the same issue, can't use any of my services

Re: Need to cancel my account

I can not find where disable subscribe button is. could you can take a photo. thanks

Phone line not working

Can't receive or make calls

Phone not working

I have data left and it’s not currently working

Resolved! unable to login

Suddenly unable to login, error “message;unauthorized”

Changing plans

Hi I would like to change to the $15/month plan from my $40/month but that plan isn’t showing up on my app. Please help.

PM Log in issues

Same. I have never had a problem logging in in years but today i get “message;unauthorized” I just want to pay my bill.

Log in issues

Everytime I try to log in to pay my bill, as I had insufficient funds when my bill was to come out, which was three days ago, I put my info in, my code, and then it loads and then a black screen pops up with a message that says “message;unauthorized”...

@ Wrongly Charged

Hello.We left Public Mobile (or so we thought) on June 12. However, I got a credit card charge on July 23, and am tryjng to resolve why.We actually had two accounts: one seemed to get canceled, and one seems to still be active, as I can still log in...

30 day 3g usage increase what is it?

What is this 30 day 3g usage increase all about?

Credit Card change

I need to update my credit card.I get a message to resume activation, when I am activated please help.Cant sign in password a email are right.

Resolved! US trip

i only have the $18 Canada plan, will I receive SMS when I am in US if I do not buy any roaming add-on? I will have hotel wifi, any way I can make calls back to Canada?

Locked out of My Account because verification code is sent to my suspended number

Hi, I’m currently outside Canada for four months and temporarily suspended my Public Mobile service. My 90-day deactivation deadline is approaching, so I need to reactivate my subscription to keep my phone number.However, I cannot log in to My Accoun...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Lost phone

how do i change my sign in email for my account

Multiple subscription same email

Re: 3G $5 fee?

Resolved! Lost phone and forgot email account, how does one get past the dual authentication?

Transfer Phone Number Problem

SIM card issue

Physical sim card not received

Can’t Activate, Ticket Won’t Send

Cannot Transfer Phone Number

Re: Cannot transfer phone number from Rogers

PM Motorola Volte Compatible

3G $5 fee?

Roaming Europe

Tranferring to Public Mobile

Can’t Activate, Ticket Won’t Send

Resolved! Incorrect promo cycle

Resolved! Re: Phone line not working

Re: Need to cancel my account

Phone line not working

Phone not working

Resolved! unable to login

Changing plans

PM Log in issues

Log in issues

@ Wrongly Charged

30 day 3g usage increase what is it?

Credit Card change

Resolved! US trip

Locked out of My Account because verification code is sent to my suspended number

transfering esim to new phone

Subscription not activated

-Number of Rings before Voicemail

My data stopped working randomly

lost phone