add-on data

[Stirling182]

Hi all

I have a simple 1 giog plan as does my wife. She pays a bit more becasue mine is granfathers but..

When I log into my account to add 1 gig or extra data I can, When  she does it isn't in the dropdown menue just USA addons?

I did use private browsing for hers because she made 1 mistake on login in and it said she used up all her attempts. 

Do you only get one attempt at longin then you are locked out for an hour

is there a resaon hers would default to US..we are in the US:)

thanks

[Stirling182]

I am going to have to give up on this one. She used the app and it still doesn't show data choices for Canada( updated the app)..but Hey the US chocies arent there so thats a plus:)..progess right? Her account has some weird mojo going on with it..oH well. I do appreicated all the help

[Stirling182]

I thought that as well. I am using the desktop site for this but it does offer canada option for me buy not my wife....my wife is canadian BTW:)

[hTideGnow]

hi @Stirling182 try PM app, I see 1 GB there 

[Stirling182]

here is a screen shot of what is only offered

[Stirling182]

correct..the $10/1gb is for use in Canada only.  That is what we wanted but it didn't exist in the dropdown menue,only us options

[TheSterlinger]

If you are referring to the data add-ons section,  the $10/1gb is for use in Canada only. 

US roaming is $15  for unlimited talk amd text bundle. There is no US add on for $10. 

For Rewards 

10 points for  US unlimited talk and text  for 15 days

20 points for US unlimited talk, text  and 5gb data

[Stirling182]

to clarify the points allowed just data..5 gig for 5 points but if I wanted to pay 10$ for 1 gig there were no canada options just US....confusing

[Stirling182]

she didnt pick one luckily since we noticed the decrepancy. She had some points so she used that but there wasn't anything below the US choices. We are waiting for our 1 hour prison sentence before we can log in again without private browsing to see it that is the culprit.

[TheSterlinger]

Hi, 

Usually you can try logging in multiple times. I have never been locked out myself. 

From my shop data add-ons  it comes first as In Canada data add-ons.  Then Us roaming, then in Canada long distance.

Have you tried to redeem your points yet? You can check how many points you have and redeem towards you account if you want. 

Go to My Rewards, the rewards tab and click the catalog to see what's there. 

[BKNS27]

@Stirling182 

I recall the maximum number is 3 incorrect password input then you will be locked out for 1 hour.

Sounds like she purchased the wrong add-on. 

Go to Subscription-Shop Add-on scroll down to Canada data add-on…it is right after the USA data add-on.

Contact a CS_Agent and explain she purchased the wrong add-on and they will credit back on her account.

https://publicmobile.ca/en/get-help