Community

Data Usage

Switched from $15 plan to $18 today.Wthin minutes of first using the phone, I received a text saying I have used 95% of my data quota (1 GB)Phone shows 255 kb used. Account shows 0.10/1GBWhat's going on?  TIA 

Billing issue

I was charged $36 on September 29th for my old plan of 50 GB of data, then on October 4 I changed my subscription to the 100 GB plan and paid another $50Do I not get credit for the $36 I paid under my old plan that I used for only a days?

I need public mobile to release my phone number to access to Telus

How do I activate my phone

I’ve paid for a plan and it tells me to pay again in order to activate it 

Refund for previous eSIM and purchase of new Esim

I purchased an esim and unfortunately had to move back to my old phone so the eSIM was no longer valid. I was under the impression that because I’ve already purchased a sim, there would be a 5 dollar credit on my account in order to get a replacement...

Porting issue

I request my phone to be ported over received a text message from my old provider (Telus) which I replied yes to but then they cancelled the number before the code was sent to confirm identity! 

Payment

I can’t do a payment due to my credit card is already due and your system is not accepting debit. 

new service

i just opened an account today october 8 2025 with public mobile. i chose and paid for the $35 canada wide plan. now its saying that my plan expired today oct 8 2025 and i have to pay again.  whats going on

error message

i am trying to reach someone, but when i dial the number i get a 5ut1 error no incoming calls

Light Phone III

My previous post was apparently flagged as spam, which is extremely frustrating, so here goes attempt 2.I have a Light Phone III. Koodo appeared to work just fine, but it seems like Public Mobile doesn't work as well with it somehow. I can receive ca...

Validation code not working. Pls help urgent

 given coupon code winback120 but when applying it asking validation code and i entered my phone number there but it shows error

Caller ID

Hello, i would like to add my name to my caller id as this is a work number how do i do that

Port number went wrong

Hello, I just help my friend with this situation My friend activated account on October 1st and transfer her old number to public, she received the message from old account and replied with Y, everything went fine but now that number is seem off caus...

No caller ID Calls

I keep receiving No Caller ID Calls, this is out of the ordinary for me and is becoming frequent. They are not leaving messages so it leads me to believe it is someone I know who is in my contact list. Is there any way I can either A: Find out the nu...

Running out of data but can’t purchase Add on

Hi there, I’m currently on a 60gb a month plan but I’m about to use up all my data as I’ve been without wifi. I go onto the app to purchase a Canadian data add on and all I can see is “US roaming data” add ons. When I filter to Canada Data add on not...

cant log in via app

i can log in through web but when i try via the app it loads for a second then brings me back to sign in page.

Account number not findable?

I am looking for my account number but when I sign in with the email address associated to my phone number it says "lets complete your activation". I went to the support agent and she said she cannot find the account number. She also refuses to look ...

Master card payment

Updated payment info

what's my account number

can't find my account number

No data after activation carrier profile stuck on Roger’s

My iPhone was activated today on Public Mobile. The account shows as active in the app and he has already received usage  alerts. Call and SmS are working but data does not work at all. In Settings > General > About the carrier still shows Roger’s 64...

Slow data?

Hi, I have really slow internet data

Phone shows bars, but no internet

Is there a secondary service status that isn't displayed on phones? I'm on android (15 on a OnePlus 13). I'm in an area of Calgary where my phone shows 5g and full bars, but the Internet service is horrible. What's going on? I've cleared cache, resta...

Payment

Why my payment date keeps changing?

Double charged for same month

I’ve been charged for a service where I paid and services were suspended. I paid again and the services resumed. I am requesting a refund. Thank you, 

Used Data ?

Received a text message identifying as: "Public Mobile here. You have used 98% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options." I checked my account and do not appear to be any where near ...