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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1028 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29854 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41661 Views
  • 185 replies
  • 29 Bravos

Account number

How to get my account number? When I log in it just keeps telling to keep setting up my account but it is already set up? I need my account number in order to have my number ported. 

MB1982 by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Log in issues after changing phone number

My husband changed his phone number a few months ago and he is not getting OTP codes to his new number. They are being sent to his old number and cannot log in to pay his subscription 

Kiki137 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Cannot Login to Portal

Hi, whenever I try to log in to Portal, I'm getting asked to enter code from phone that I'm texted. I've entered it 6+ times and it keeps looping. I need to enter the portal to cancel the subscription. Please help! 

Samiha_amin by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Resolved! Missing referral code

I just joined 10 mins ago but missed adding my nephew’s referral code during set up.  Can it still be added so he gets credit?

Hmacatee by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

Plan

I have a current plan but when I logging it’s asking me to choose another plan 

Loren1 by Great Neighbour / Super Voisin
  • 143 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

Are payments automatically withdrawn from your payment account?

Saytse by Good Citizen / Bon Citoyen
  • 159 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment

New user to PM. Just signed up to a Boxing Day deal. Will this plan’s rate go up?

Saytse by Good Citizen / Bon Citoyen
  • 149 Views
  • 2 replies
  • 0 Bravos

Can't call the Yukon

Hello I just started using my Can Amer Mex subscription. From Mexico I can call BC but I can not call Yukon?? Please help.

Qun by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos

Ticketmaster no recognizing my public mobile number as a cell phone

I am trying to buy tickets and am getting the message that I can only use a mobile number or landline, but my public mobile number is a mobile number.  I am wondering if public mobile isn't listed as a Ticketmaster approved carrier?  Also, I ported t...

bpi by Great Neighbour / Super Voisin
  • 313 Views
  • 6 replies
  • 1 Bravos

Resolved! Boxing week deal not showing up

I would like to change my plan to this one but there is no option for me to change this plan even in app and website. 

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Obbie by Great Neighbour / Super Voisin
  • 401 Views
  • 5 replies
  • 1 Bravos

Call display name

The current name associated to my phone number is a former small business. I would like to switch it from that name to my own. I know this is possible because I have contacted Telus. Can I get help with this? Thanks,Carole

Autumn_70_68 by Great Neighbour / Super Voisin
  • 197 Views
  • 3 replies
  • 0 Bravos

Website / Promo Issue

Hey folks, saw the $35 USA / Canada / Mexico 75 gb promo. I click to subscribe and can't login get this flashing Eversafe screen, refreshes every 1.4 second infinitely. Tried incognito and 4 different browsers. If I don't try to login following the p...

DannJK by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 0 Bravos

$29 Can-US-Mex plan

Already a PM user, need to subscribe (change to) to the $29 Can-US-Mex plan. Please help.

s_cat by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Can-US-Mex 75gb plan

Hey all:Does anyone know if the 75gb plan will increase in price after a set amount of time? I didn’t see anything when I switched, but I just noticed Freedom is advertising a similar plan but the pricing is only fixed for 18 months. 

h3adgskt by Good Citizen / Bon Citoyen
  • 271 Views
  • 5 replies
  • 0 Bravos

Buying e sim

Hi, could you please tell me if I can buy an e-SIM from abroad (before I will arrive in Canada)?

Jayucko by Great Neighbour / Super Voisin
  • 164 Views
  • 4 replies
  • 0 Bravos

Resolved! e sim to physical sim

I purchased an e sim, i want to use a physical sim to be able to switch the device, is this possible?

Noona8 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

$29 4G plan

Hi there,I just subscribed same plan last month as price $30/month, however, it dropped to $29/month. Can I apply for this deal with lower cost?Thank you David 

Daviddoo by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 0 Bravos

Unable to get a new eSim

I currently have an active 75 GB plan and had to switch phones (water damage) to original phone. I have tried getting a new eSim through the FM app, which shows only this option for purchasing a physical sim (see image below). It will show the option...

Screenshot_20241226_021205_Public Mobile.jpg
TRAAVER by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Resolved! Current Subscription and Addon section

Hello, I could not find the data and minutes add-on carried forward from earlier cycle as the the Current Subscription and Addon section seems to have changed and does not show that anymore which used to show on the earlier page. Could you please let...

Deba009 by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos

Resolved! International Plans

What is the coverage for these "International" plans? Is it any country that has a cell tower? Just looking to clarify as I would want to travel to Korea/Japan/Mexico without having to purchase separate eSim data plans.Thanks!

CripplingDebt by Great Neighbour / Super Voisin
  • 669 Views
  • 11 replies
  • 0 Bravos

multiple payments/plans

I accidentally subscribed to multiple plans by changing subscription and have been charged 3-4 times. Would you revert all the payments except for the most recent one of $ 35 with 75 gb data and 1000 mins internationally for the Philippines, UK, etc|...

yasirdildar by Good Citizen / Bon Citoyen
  • 203 Views
  • 4 replies
  • 1 Bravos

New plan take effect?

HiI upgraded my subscription to the $20 plan but within a few mins submitted a second request to the $25 plan instead and it looks like within the Public Mobile website the 2nd one took effect but when I check my credit card website, I only see the 1...

Ksoze100 by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos
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