Community

Any chance Public will offer the 80GB Can/Mex/US data, talk, text plan for $27 to existing customers

Is there any chance Public will offer the 80GB Can/Mex/US data, talk, text plan for $27 to existing customers?I noticed several competitors have this promotion going on for the next few days. Would be nice to get this deal with Public instead of swit...

Can’t access app services without access to my phone, which I’ve lost

Is there anyway to access app services without physically having my phone? I lost it and got a new one but can’t change my SIM card without having my old phone for 2FA.

Call History of Historical Account

Hello, I would like to request a copy of the call history for my historical account with Public Mobile. I am mainly looking for the incoming and outgoing calls in November 2021. Please let me know how we can proceed with this.Thank you!

How to retrieve accidentally deleted text messages

I need help with changing my phone number.

I have a public mobile number but it doesn’t come up on my authentication. Therefore I cannot sign in.

Update

How to update my number in eversafe

My Account

I'm trying to transfer my phone number from Bell over to public mobile. I said yes to the request and now they're saying they didn't receive the request. What do I do?

Phone number not valid when transferring to set up phone plan

Saying my phone number isn’t valid to transfer over 

Can not active

Log-in

How can I recover my account login and password? I do not have access to the phone number with which we registered.

I accidentally redeemed the same reward twice — the 15 points for 15 GB data (30 days).

Hi,I accidentally redeemed the same reward twice — the 15 points for 15 GB data (30 days).Can someone please help me reverse the second redemption?Simon

Credit card expired

No service and can't add new credit card info.

Can i consolidate 2 bills into 1?

Hi , does anyone know if I can merge 2 separate PM accounts so I can pay in 1 bill only? My wife and I have separate plans, with separate payment dates. I would like to pay both with just 1 bill. I feel that without phoning and talking to someone, th...

Being charged multiple times a month for my subscription

HelloI need support to rectify a billing issue that has been going on for a year. I am being charged twice monthly and only have one Public Mobile subscription. I would like to chat with someone to get this corrected and a refund processed for the ad...

Outside Canada need access to public mobile number for one time code

Hi my boyfriend is out of Canada and his number is suspended due to inactivity. Now he wants to access bank account and they sending 2 factor authentication to that suspended number. Any way to access it now

Activation

I’m using the same phone from Public Mobile number. I just decided to change my phone number to a new number from Public Mobile with the same phone. The new number shows up in my account, but it’s not working. Do I have to purchase a new eSIM card fo...

Activation

 when you transfer from one Public Mobile number to another Public Mobile number, do you have to purchase a new eSIM card for that number to work

Need help with reactivating account

Team,I need help. I have public mobile account that i didnt pay for few months. the account is associated with I tried to reactivate the account (i even paid) but dont seem to be able to activate my existing ph#Thanks,

Survey Questions

So husband received a link to complete a survey re. Rewards.  However, he didn't want to give them his age, said prefer not to say, and it closed the survey immediately. Was this nothing more than data mining of demographic particulars?  Like, what q...

transfer of mobile phone not completed

hello,pls be advise that my transfer was not completed as it was tranferred yesterday march 20, 2026.  pls help

How long did it take you to redeem your first $20 with Public Mobile?

Honestly, I wasn’t even aware of the points system at first,  It took me a full year and hitting that anniversary 5 points before I finally redeemed mine. Feels surprisingly nice when you do!

eSIM issue

I installed an eSIM on my new iphone but it’s not connecting to public mobile

2FA while abroad and porting out number

Hello, I am currently travelling abroad and would like to port my number out to Freedom Financial as they allow international roaming. My issue is that I cannot 2fa authentication becuase public does not have service outside us-canada-mexico. When po...

"Paused" Account Last Year, need to recover number

Hello,i paused my account last december to hold my number while i was travelling abroad.i need to reactivate but when i go through the app, it makes me choose a new number or to transfer/port an existing number from a different carrier. how do i acti...

Stolen phone

Phone stolen can't access email and can't get my verification code because of my stolen phone