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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to cancel the service and port out the number.

Hello, I've recently got PM connection and now they've a Black Friday deal (which will suit better for me), however, when I logged in to my account, I couldn't find this deal is available to me. I'm referring to $29 for 10GB (5GB, US/Canada/Mexico) p...

Address

Trying to purchase my son a plan but website won’t recognize my address

Resolved! Roaming in China, Hong Kong

PM doesn't seem to have roaming plans other than N America. What happens when travelling in HK, but suddenly need to receive secure txt message on my registered Canadian number? Roaming using what companies? An

account always locked out

After waiting an hour to log in, I put in my password. It says that It's locked out even with the latest password that google saved for me.

Black Friday (2024) subscription deals

When do you think Public will remove the Black Friday (2024) subscription deals from its website?

Service problem

Just signed up but can’t send text or phone android phones from my iphone

the eversafe thing always changes my password

why doesn't it keep my password.

Resolved! Help with transfer to Freedom Mobile

Hello,I want to transfer my number to Freedom Mobile but they are getting this error "The line is not active with the old carrier." They asked me to keep my existing Public Mobile service active and for my current number to be transferred over to the...

international calls

I'd like to call my friend in the country, which is not in the list of available international connections of Public Mobile. Could I use the third party phone company to make this call with its internal phone number, so when this internal phone numbe...

Resolved! acount got suspended

hello,i chaged my payment method then today is due date. when PM dedct the money again so i can resume my services??

Resolved! How can I get refund?

In order to transfer my mobile number to another service provider, I need subscription again. Can I get refund if I paid

Issue regarding Network

HelloI just got the public mobile network motörhead ago, but J am facing so many connection and service issues. I moved to other network and I paid for the whole month which I used just for 2 day, I want to request refund for remaining period. How ca...

Resolved! Billing Cycle/Service Suspension a day early?!?!

My billing cycles from October 27 to November 26 therefore should be available until end of day today being the 26th now for some reason your system decided to take everything and switch it over today instead which is now suspended my service I dearl...

Black Friday Specials

I am trying to change my plan to one advertised in the Black Friday promotions and when I go to my account, the Black Friday plans are not available. How do I change my plan

Resolved! Can i use my public mobile in Mexico

We are visiting to mexico for about a week, would like to know if there any add-on that i can take so that my phone services work there too.

Resolved! sms an phone trouble

For some reason I can't send any messages or call out. Incoming messages and incoming phone calls are going thru.

Re: Data Coverage in Mexico

I just purchased the 10GB $29 Canada US Mexico plan. Can someone confirm exactly what Unlimited Canada, US, and Mexico wide minutes covers. Can I make and receive calls, texts, etc. while I am in the US or Mexico, or does this just give me free calli...

Resolved! INVOICE WITH NAME/PHONE NUMBER

Hello. I'm able to get a copy of my invoice with name/account number but I need a copy of my invoice with my name and phone number shown. Is that an option. I don't see it.

New plans are awful.

I was a customer just a few months ago. Let it expire unfortunately.Used to get 34 a month unlimited calling 50gb then reduced speeds.Why are these plans now suddenly gone? No more unlimited reduced data? These new plans aren't useful. What's up with...

Voicemail not working

My voicemail stopped working. I'd call the voicemail number, but all i get is silence for ~30 seconds, then a "beep" and hangs up. I tried restarting my phone, reseating the sim and resetting network settings, but no change. Any help would be appreci...

I don't see unsubscribe anywhere on site

Service not fully functioning 2 days after mobile number porting

Hi, the service of my phone is still not fully functioning so far. I can use phone calling, data, and receiving SMS, but I can’t send an SMS. The status bar on my phone shows No SIM and SOS without signal. I thought it is caused by eSIM porting proce...

Sim card issue

I ordered my daughter a SIM card almost 2 months ago it hasn’t arrive. App says still in progress. This app service is not user friendly and it runs you in circles. Now it tells me correct the highlighted text…none

Lost my number. Can I get it back if I subscribe again?

Hi,I have been out of country due to emergency for a while. I just returned and was unable to retrieve my phone number back because my account was suspended. I want to retrieve my phone number as I have everything associated to that number (accounts ...

Resolved! Porting number to PM

Has anyone tried to port a number to PM from Virgin recently? I'd like to move my daughter's account over but am nervous I won't be able to reach anyone for support if there's a problem.

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