Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am writing in behalf of my father who is seriously ill and getting more difficult. He signed up for chatr almost a week ago and still cannot get the number transfered over. It appears his number has indeed been transfered but his physical sim on hi...
Hi there,I received the sms about old number port-out from Bell to public mobile. I replied 'yes' but nothing happaned. and now my number is not working, cant make call or receive sms. Could you please call me and help to fix it, thank you so much. R...
Hi team , I'm unable to reading two payment vouchers that I purchased on July 27th from a gas station.I have the receipts and the pin with me. However I checked online as well as by calling 611, it says they both are invalid. Please advise.
How do I activate my sim card when all I have is a TCL flip phone?Had I known ahead of time that I needed a smartphone before I bought my sim card and registered and paid for my monthly subscription, I would have never done so. Now I have a monthly...
I received the message type yes. I did so in the time allowed. Nothing happened. Later received message to type 1 because the didn't receive confirmation. Done Nothing happened.
Hi I just purchased an eSIM to go on a new phone but I hit for this device not new device by accident. I did not receive an email with a QR code. Can I get a credit for the eSIM please as I need to purchase it under my sons account to hopefully tran...
I'm on an old flip phone and my eyes aren't all that good any more. I'm 72. I can't be entering a password every time I want to check my voicemail. I don't mean I don't want to, I mean I can't. I don't text, texting is impossible on these old phones....
Me and two others in the same household all are not getting a cellular signal in and around our home, if we drive 5-10 minutes away from our home area we get excellent signal strength. When we have no signal, it just says SOS. Please help
hello I have been a customer for a few days. I receive calls on my phone but no sms and no 5G data … plz help me … i can’t leave the house without a phone
Unless I am on full bars, my data works significantly slower and completely stops if at 2 or less bars. I have tried resetting phone, settings, and even got a new phone.
System says that it's charged my card but that there was an error in creating my account I tried to do this again and it processed the payment again so I don't understand what's going on can someone help
Apologies if this isn't the place to post this; I've tried to get support from Koodo's help bot and it didn't help. But has anyone else had a problem signing up for the Stream+ Netflix/Prime/Disney PM? I signed up for the Sream+ Koodo/Public Mobile o...
My phone number has not been active for quite sometime. it seems it is suspended. I want to reactivate it as it is very important to me and connected to so many important portals. I don't see any option to pay for subscription and renew it. Please he...
@everyone @@allThis months renewal :Card on account for auto billing, Public Mobile did not bill it. Sent mobile repos via xoom. Paid. Funds sent. Public mobile account did not update. called in via automated line, pressed 1, billed the payment meth...
I have a new phone, samsung Galaxy s24. I use the IMEI checking. It says not compatible. So I tried my wife phone, Google pixel 10, and my son phone, samsung galaxy S25. No one is compatbile. is there any issue about the checking tools, Here is the l...
Is there any chance Public Mobile will whitelist 5g ready devices before 3g shutdown? I have a zenfone 9 that is working perfectly fine, but for no reason I cant make phonecalls on 4g or 5g.
I bought 10gb add on for 25$ but I see double payment on my card. First attempt it failed that’s why I clicked pay again and I see two payments. Please refund one payment
Hi,I was hoping to cancel my account, but I am unable to access it, since I do not currently have the SIM card for this account. Also, I recall that I previously removed any auto-subscribe/payment features as well as put in motion the events to cance...
“I paid for a plan today, but activation never completed. I never received an eSIM QR code. The app is stuck on ‘Complete your activation.’ I want to cancel the activation and have the pending charge reversed.”
