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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't receive/make calls

Why?

Data not working

Anyone else having issues with their data?? Mine don't seem to be working at all.

Worse company ever

Just spent over an hour trying to get the sim card to work in an iPhone 13. Had to load the sim into an Android system to get access. Bought the sim at 3:30 today and was charged first thing. How do you get a refund for the service that won't work...

Working with no sim or esim?

I just switched to public. (iphone 12) My phone is working fine but I don't see any eSim installed, and I took out the physical SIM (Bell)Am I misunderstanding something?thanks

US top up plan

On Sep 21 2024, I purchased USA top up plan but my phone did not work in USA.

I lost an access to my account

Accidentally registered new sim for my daughter with my email and lost access to my cell N account. Please help.

Absolutely fusterated

I'm trying to port my number over to public mobile, upon registering, only option is to select a phone number public mobile offers and it keeps asking me over and over on a loop to verify security code

Voice sounds like a Robot

I recently switched from Telus to Public Mobile. My call quality has decreased significantly, with the calls sounding robotic, to the point I cannot even make out what is being said on the call. This is happening all the time. I upgraded to the lates...

ESIM WON'T ACTIVATE

I need to speak to a human from Public Mobile immedeitly please. I already paid & my e-sim hasn't activated. Everytime I try to use anything it asks to send a code to the number that hasn't been activated. I need a human to activate the number I just...

Forbidden A1

I can't log into my app. I tried to port my old number and it didnt go through and now I cant even log into my account. It says my "payment" was processed for my first month. How do I get this solved?

Service

Sim help

My sim is locked,what do i do?

Not getting any verification code via SMS

Hi,I have had this number for 2 years or so now. Everything is working fine. I am able to communicate via SMS with contacts. But for some reason in the past week or so, I stopped receiving verification codes by SMS. When I type in my phone number and...

Your system is wrong

cannot update credit card info because your system says my postal code is invalid, which it is not.

Resolved! Promo 3rd mnth free

I activated 4g 30 dollar plan today on sep 25. Jus wondering as said on the website is my 3rd mnth bill going to be zero dollars

Can I access my voice messages while I am abroad (outside of Canada and US)?

I will be travelling extensively for the next 6 months and while I know public mobile does not offer calls from outside Canada or the US, will I be able to access my voice messages and if so, how? Thanks

My plan did not renew

This is not the first time my plan didn’t renew and it’s super inconvenient and frustrating! I need my phone to get back to working ASAP!

Resolved! change program

I am in the program 15$ per month starting the 18th of each month. If I change to a new program now do I get any credit from my 15$? Thanks

payments, charges

hi,RBC visa is updated, current,..But where are my rewards $$ saving as year's before. for automatically monthly payments ?!

Missed a payment

How do I make a payment for this month’s bill if autopay didn’t work. I don’t remember my pin.

Resolved! Problem with transferring a number

I have submitted a demand for a transfer from a text message (credit of 10$) but I was never asked my number to be transferred. I have created an account with Public, paid for a new SIM and for the subscription fee but the system never asked me for m...

Resolved! Cannot receive phonecalls and messages.

Hello,I try to activate my new public mobile service. It has been more than 4 days that I cannot receive anyphone call and message. Can you help me on that?

Login loop with no phone to confirm code

I do not have access to a phone with the number to be able to confirm login. I enter the code sent by email then it loops to the number for a code that I don’t have so I can not login. I want to stop the subscription but can’t access the account!

eSim travelling & home

If I purchase an e-Sim before I travel, can I continue to use it when I return? Can I use my iPhone for texting internationally?

Not receiving confirmation via text

Can’t seem to receive the confirmation text to confirm number ported successfully. I checked the Cellular section in Settings and the number has been ported and we are on PM. I’ve tried to log into my Eversafe account but can only get as far as rece...

New activation

How long does it take for the new activation to happen?

Payments

I have been trying for 2 months to update my payment method and it will not work thur the app or online and I cannot get in via calling either

Re: eSim Transfer to new phone

I did this, it suppose to be free. But I got charged 5 and tax for the new esim on the new phone. How do I get the refund?

eSim Transfer to new phone

Hi, I am switching my iphone to a newer one. I was using an esim in my old phone. How do i switch my number to the new phone to use esim?

Resolved! Banked data

I had multiple GB of banked data and it disappeared! Did Public just pull back all banked data? I just checked it a little while ago and I still have 4-5GB and it's gone. I checked my usage and I didn't use enough extra to consume it all.

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