Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm on an old flip phone and my eyes aren't all that good any more. I'm 72. I can't be entering a password every time I want to check my voicemail. I don't mean I don't want to, I mean I can't. I don't text, texting is impossible on these old phones....
Me and two others in the same household all are not getting a cellular signal in and around our home, if we drive 5-10 minutes away from our home area we get excellent signal strength. When we have no signal, it just says SOS. Please help
hello I have been a customer for a few days. I receive calls on my phone but no sms and no 5G data … plz help me … i can’t leave the house without a phone
Unless I am on full bars, my data works significantly slower and completely stops if at 2 or less bars. I have tried resetting phone, settings, and even got a new phone.
System says that it's charged my card but that there was an error in creating my account I tried to do this again and it processed the payment again so I don't understand what's going on can someone help
Apologies if this isn't the place to post this; I've tried to get support from Koodo's help bot and it didn't help. But has anyone else had a problem signing up for the Stream+ Netflix/Prime/Disney PM? I signed up for the Sream+ Koodo/Public Mobile o...
My phone number has not been active for quite sometime. it seems it is suspended. I want to reactivate it as it is very important to me and connected to so many important portals. I don't see any option to pay for subscription and renew it. Please he...
@everyone @@allThis months renewal :Card on account for auto billing, Public Mobile did not bill it. Sent mobile repos via xoom. Paid. Funds sent. Public mobile account did not update. called in via automated line, pressed 1, billed the payment meth...
I have a new phone, samsung Galaxy s24. I use the IMEI checking. It says not compatible. So I tried my wife phone, Google pixel 10, and my son phone, samsung galaxy S25. No one is compatbile. is there any issue about the checking tools, Here is the l...
Is there any chance Public Mobile will whitelist 5g ready devices before 3g shutdown? I have a zenfone 9 that is working perfectly fine, but for no reason I cant make phonecalls on 4g or 5g.
I bought 10gb add on for 25$ but I see double payment on my card. First attempt it failed that’s why I clicked pay again and I see two payments. Please refund one payment
Hi,I was hoping to cancel my account, but I am unable to access it, since I do not currently have the SIM card for this account. Also, I recall that I previously removed any auto-subscribe/payment features as well as put in motion the events to cance...
“I paid for a plan today, but activation never completed. I never received an eSIM QR code. The app is stuck on ‘Complete your activation.’ I want to cancel the activation and have the pending charge reversed.”
I recently switched service to Telus, and they've given me a temporary number. I'm receiving texts on my phone through this temporary number, but want to switch to my original number and cancel service with Public Mobile. How do I get Public Mobile t...
My phone takes a long time to connect to the number I’m calling and when someone answers, the line is so crackly that they can’t hear me. What should I do? My iPhone 16e is just over 1 year old.
I purchased a physical sim. It has not yet arrived and I need to make the change today to avoid being charged by Telus for the next billing cycle. So I would like to do eSim instead and then I will switch to physical sim when it arrives. However, I c...
I cannot place calls or receive calls. My subscription is current. I have done all troubleshooting suggestions. How do I regain my service please? Or is there currently an outage near Forestburg Alberta?
This is less a comment than a request for the programmer to fix the Reward site issues. I manage multiple accounts with Public Mobile and while I can log out from the main page and login with different credential. When i want to go on the REward page...
Hey, i just renewed my subscription, but my data isn’t working. I tried airplane mode, switching the phone off and on. Everything alright on the payment and the app says i’m subscribed.What’s wrong here? Please help it’s emergency.
This afternoon my data stopped working and I can't seem to do anything. I tried airplane etc. Seems the service provider Internet isn't working. It was working this morning
I bought a subscription with sim card and phone number. However, I now do not want to use that number but another number that use most often. How do I port my current number to to this sim card and ditch the newly activated number?
