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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Update payment method

How do I update my payment method within my account

Re: Porting Out Issues

I am in the process of porting out of PM, it's been more than 24 hours, and I still have not received the "transfer authorization message" yet. Any idea? Wondering why it takes so long?

Refund

Hello I was charged for my subscribtion but I have not been able to connect my phone number or transfer an account or make a new phone number I’m very frustrated and I’d like to have a refund.

COURT ~ need proof

I need to get my daughters cell log from April 2024- January 2025 for a Court case. How can I go about to do this. Since the ...... has happen we got her a new cell, that doesn't have all the info we need.

SIM Card Replacement Not Processing

When attempting to purchase a replacement SIM card, the site refused to process the payment. The error message stated that while my card had processed successfully, the transaction would not process, and to contact support. A second attempt was the s...

Want to cancel my service but do not have access to my phone, but I do have access to my email. What

How to cancel my service if I do not have access to my phone but I do have access to my email?

Trouble calling

I cannot make calls to certain people. Says call cannot be completed as dialed @ link to members

Coworker hacked my FB.

I recently discovered someone was sending messages using my fb. A coworker admitted to hacking my account and she had help. She will not give me a name. I used to leave my phone in the main office. Everyone came and went. My fb is set up with SMS cod...

Deducted twice

Hi, how can I refund? Because I saw my transactions and there is two charges in my account. Pls check. Thanks

over charged

i been over charged for phone service i don t have

Resolved! Long distance calls to the US.

Hi,1- Do you have to use the US LD add-on minutes within a certain time frame. 2- And without the add-on what is the cost per minute to make a call to the US. Thanks

I correct Texts from Public mobile re data and minutes almost up

I’ve been getting texts from public mobile recently that say your data is almost up your minutes are almost up, but this doesn’t match what I see in the app and it doesn’t make sense for example because I have unlimited minutes

Visual Voicemail

Is visual voicemail included in the Canada-US-Mexico plan or is it an addon?

Sent to" type "CS_Agent"

i need an urgent reset

Using Public Mobile in Central America

I understand PM can be used in Mexico but can you have data and calls in other Central American countries?

Port number from koodoo prepaid.

HiAll the tech support advice says I need to contact an agent to Port my koodoo prepaid number to public mobile.How do I do that?

VoLTE on Nord n30

Can't seem to find the volte settings on my phone.

Does my Plan Include Calling to the US?

I just bought the $40/month Canada US Mexico Plan. Does this plan include calling US numbers from within Canada? Or do I need to buy a long distance add on?

Can't sign in

When I sign in it's sends a code to a nother numder then mine and it won't let me in my account

Resolved! where do I find reward point purchases on my account

Hello - on July 20, 2025 - used 10 reward points to get 300 international long distance minutes. Where on my account screens do I find what happened to these 300 international long distance minutes (what I have left if any) and with a subscription u...

Friends subscription

Hi my friend is trying to subscribe and is having trouble

Resolved! System can not process my payment. My credit card remain the same without any limit issue.

It also says I used 95% of my data.. in the app it shows 0.1 gb

E-sim TRANSFER from iphone SE to iPhone 12

Hello, My phone was stolen and yesterday I moved my number onto an old iPhone SE to make sure my data’s was put being used by the thief’s, I purchased a SIM card. My mother gave me her old iPhone 12 yesterday and i am trying to transfer my e sim onto...

Payment

My payment was supposed to be taken out of my account today oct 9. But it never was what do I do?

Re: Change Phone Number with SelfServe

Hello everyone,here are some questions about Change Number:1. do I need another New SIM card in order to change the number (for the New #)?2. After change #, the old number will be deleted? Will the monthly Plan be effected or stay the same?3. and I ...

Re: 10 talk minutes left

I am having a similar problem.

Surplus charge

While on a trip, I received a message that my gigs were getting low. I requested 1 extra gig for the month, however I was charged for 3!Can I get reimbursement for the other 2. Therefore I want to pay $15, not the extra $30)

[Urgent]Data is not working

Hi I was out of country for one month and just came back putting my SIM card back on. However, my mobile data isn’t working, even though calls and texts are fine and I have data on my plan. My cell phone is IPhone 14 and had no issue with data one mo...

account is suspended

and i cant change my address.

Subscribe

The money was deducted, but the subscription didn’t activate.

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