Community

Porting phone number

I am trying to port my number but say account isn't activated. I have tried 10 time to pay with my credit in my cart and won't work, but yet I have full services and internet connection. What going on? Not having any answers really sucks I do t have ...

How to remove payment method

I am planning to leave public mobile because i am paying almost double after rewards pattern change. So how can i remove payment method? I wanna remove my master card permanently.Thanks

subscription not activated

I am porting my number from rogers but at the end of activation I received same massage over and over again 'subscription not activated' I already paid for subscrtiption plus new physical simcard

the eSIM was not successfully activated on my phone

While attempting to set up my eSIM card, I accidentally exited the setup process, and the eSIM was not successfully activated on my phone.In fact, I received an SMS about the transfer from Fido and responded "yes". I also received confirmation via SM...

activate account

It always shows system error when I try to activate my account. I forget my PIN, so can't do it through the phone

Roaming in Mexico

Hi there. I'm seeing previous posts that you can use your public mobile plan/phone in Mexico. However, all the add-on/subscription plans I'm seeing mentions US only. Is there a way for me to roam in Mexico with my public mobile plan? Is this done wit...

Unable to update expired Credit Card info for few days now - Error message notAbleToProcessRequest

Hi,I am unable to update expired Credit Card info for a few days now. Getting following error "notAbleToProcessRequest".Tried different browsers, incognito mode, clearing cache and cookies. Nothing helped and now my service is cutoff..

Long time Public Mobile member is now being asked for activation?

I have been with Public Mobile for years, with no issue.  Today, I wanted to check my account for billing on the PM app on my iPhone, and was greeted by a "Let's complete your activation" screen, with 2 options to "resume activation" or to "go to log...

Why does usage overview show unlimited data?

 I only have the 250mb plan but ran out so I added 1gb add-on. I went to check my data usage and it shows unlimited. Can someone please explain? Thanks in advance.

Holiday add-on becomes incompatible

I have holiday giveaway data add-ons from several years back that never expire. It all works fine until the scheduled maintenance happened on March 4-5, 2025, and after that I find my data add-ons become incompatible.I wonder why this happens? Is it ...

New subscription to 4g $25

Had an old subscription of 3g 2GB $21.First of, got no notifications to let me know that the subscription increased to $25.  Secondly, last month changed to 4g 10GB, $25 and when I checked this month it's the old 2GB subscription. Please update my su...

Issue with eSim installation & Account access

I signed up for a plan using my daughter's referral code  last night as my family members are all using Public Mobile. However, I had issues installing the eSIM and had to purchase a physical SIM from a Telus store for $10. I have a couple of concern...

Lost Connection

I lost my connection to public mobile at exactly 10:00pm EST today. When will service be restored? I’m using an e-sim on an iPhone 14 Pro. 

Incoming and outgoing calls are not working.. SMS is working and I can enable data as well no issue

Swapped sim card. Now I cannot make calls.

When I make a call, it says: Sorry we cannot complete your call. Since you don't have an active plan on your account. I do have an active plan and it's paid for. Normal?

Signed up today but getting charged incorrect price?

I signed up today after reviewing plans for many days. It listed as 39$ but was shown when signing up as 35$. Any ideas? 

Double payment

I was charged twice from my account for my plan, how do I request a refund?

Esim download

I’m trying to signup as a new member so I did it on the website then it told me to download the app to download the eSIM, on step 6 it told me there was a “subscription not activated, please contact us for support” I hit that button and it sent me to...

Add-ons

How many US minutes do I get with 15 day US. roaming talk and text for $15 I have $15 plan with 100 minutes 

"Telus" personnel called

Somebody claiming from Telus called me saying I was a public mobile loyal customer and was upgrading me to a better Telus account with a free phone. I want to know if that was legit cause he started to ask my details like name and date of birth. Also...

Renew subscription

My subscription was stopped because I was issued a new credit card recently. I have since updated the new card but it won’t charge the card for me to resume service.