Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost Phone Inquiry

Hb1

Why am I getting this error code and am unable to complete my call?

Hi

Hi I would like to talk to someone about porting my public mobile number to virgin mobile what is the phone number that I can call to talk to someone about this

I purchased a 300 International Long distance calls

I paid $15 inorder to make calls to Egypt and the service is not working , I need to place gbe calls or add the amount to my account

Unable to send SMS

I’m unable to port back to Bell.When I receive message from Customer care, I’m unable to Reply YES to that message. “Unable to deliver” error.iMessages all good.simple text sms problem.

Account access

How do I sign into my account? I suppose my account has been registered in the past, however I no longer have access to that information. When I attempt to create an account, by using my SIM or my phone number, an error message appears stating that ...

Esim issue

Hello,I wanted to activate pub’ic mobile-transfer from Telus. I put the esim that Telus esim was at. I activated Public and paid for it but it says that esim can not be activated. What do I do? Thanks!

Resolved! Service doesn't work

Yesterday I joined Public mobile. I was given a new number. After I got it, I saw an option to switch to my old number. So, I did. I followed the steps, and got an email from my old provider that transfer is approved. Then I got an email from Pu...

US roaming calls not working.

I have a Samsung galaxy note 10+ and have a US/MEX data roaming plan. I am in the US now and cannot get any calls in or out.Everything else works incl txt, data.What am I going wrong?

Porting a number

There was an error in the account number that I was porting overhow do I send the correct one

Resolved! Help Retrieving an old number which is still available

Hi, I'd be extremely grateful if I could get support in retrieving an old public mobile number. I was out of the country for several months and had my previous account deactivated as a result; I've since reactivated a new sim as of today; dialed my p...

porting failed and cannot leave a ticket

@CS_Agenti failed portig my number out to public . my phone number is xxx-xxx-xxxx Edit: Personal information redacted by will13am.

Account number

I’m having trouble finding my account number with public

1-866 , 1-877 , 1-800 number

cannot dial any of the 1-800, 1-877 , 1-866 numbers

Porting a phone number

Ported a phone number from Fizz, still hasnt been done its be 1 day…

Referral and subscription discount

Hi. I saw my bill this month and the monthly discount that I usually get for my monthly subscription and referral subscription are not showing up. I contacted my referrals and they are in fact still with Public Monile. Is there a reason why it did no...

Calls not working

In and out calls not working ,text messages are working . new can-USA — Mexico plan

Drop Calls

My phone is back at it again. Dropping calls constantly. I am also experiencing complete silence in the middle of my calls. It seems like my call is on mute but it is not. It shows that the call is still connected and while I am showing I am connecte...

Porting a Phone number

I have followed the steps outlined in the directions from Public Mobile to port a number from Rogers. The directions indicate to wait up to 5 hours for results. I still have not been successful and waited 15 hours! Then Public mobile stated I woul...

Account information

I want my account #,can you give it to me please I have no record of it.also can you give me an address of a shop that deals with public mobile in Whitby Ontario or near by. thank you. Pat Crisp.

Intermittent Service Evening of Dec 29th in Armstrong BC area

Celular service has been going from full service for short periods of time, to NO Service to only SOS service. Using 4 G network so there should not be any issues with 3G, checked the SIM card all good. Any ideas? Or is telus have a spotty servic...

Resolved! Network Access

Vernon, BCNeither my husband or I can access our (paid) network coverage. Is there an outage?

Coverage in Canada and the US

Does my plan include unlimited talk and text in both Canada and the US. Namely the CAN/US Plan?

RCS unavailable after porting number

Edit// this issue resolved itself, none of the below suggestions had any effect and it just spontaneously resolved. I ported my number from Virgin mobile/plus this morning (well over 5hrs ago) and my number seems to have ported fine. However, I use G...

boxing day special

I signed up with Public mobile on Dec 7 this month. My plan $35 for US-Mex-Can and data 10GB. Your Boxing day special give 20GB data everything else is the same. Since I just signed up with you can you be gracious with my account ans give me the same...

Transfer from Bell to Public

Incoming calls go straight to voicemail since switching from bell to public. It’s been well over 5 hours since the phone number transfer request was sent out. I can receive texts and call outbound. The only thing I can’t do is receive phone calls. An...

can't call 1-800 toll free number

tried different toll free numbers, but I can't make any toll free calls.

Resolved! Cell service transfer to newer cell phone.

I just upgraded my IPhone and was able to transfer all of my data except my cell service. When removing my SIM card from my old phone, it broke in half. How can I get my cell phone to work. I have my SIM card number written down. HELP! edited by comp...

Cannot Update Credit Card Information

My credit card expired, and I am trying to update it with a new card. I've tried three ways:1. On the website, I get notAbleToProcessRequest error2. On the website in incognito, I get notAbleToProcessRequest error3. On the app, I get "Credit card val...

Cancel Subscription and Refund the money

Hi,Please cancel the subscription for mobile number xxxxxxxxxxxxx as this number got stolen around Nov 16 2025.Please check the activity on this number and cancel it. I do not want the replacement and close the account. Also please refund money that ...

Community

Forum Posts