Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,As the title states - I paid for the 50% subscription but I wasn’t able to activate my eSIM. Will I still be honoured the flash sale? Thanks,Ivan
Looks like I am not the only one having an issue with activating the esim despite confirming its compatible. Anyone figured out how to actually submit a ticket though? I've gotten to the ticket page after getting the run around from the bot and despi...
No incoming calls or texts, but data works. Is there a way I can restart the transfer process?
No, no, no, no. I waited for almost an hour to get this flash sale ($20 a month for Canada/US/Mexico 50gbs) and then I got kicked out 5 min before I was supposed to get to it. This is stupid. Someone please help me so I didn't waste an hour of my sle...
I am using iPhone XR and did passed IMEI test before select eSIM. However, it failed when activating eSIM in app. My phone is not carrier locked.
PM is sending verification code to the oldoriginal sim card number. However, I already did the transfer of number within 2 days of having it. Had no problem for the past 4 months. I just checked today to update my plan but I cannot log in. There’s no...
I just port and I don’t receive calls nor texts.
Hi,I’m trying to activate my eSim transferring from PhoneBox to PM. However, my account number is 8+ digits which isn’t accepted by PM. Using the IMEI doesn't help either. howe can I resolved this issue? thanks!
Hey, I’m trying to join the community. Can someone please send me the community invite? Thank you so much in advance
Both my wife and I wanted to take advantage of the 20 dollar Flash sale and port over from Koodo. I started the process. Koodo released my number but now the app will not activate my esim. So I have no way to call anyone or data.Please help. Also my ...
I see that there is no coverage in the US. how does the free data works? and the unlimited talk and text? Do they mean only free if made from Canada? not from or within US and Mexico?Thank you for any assistance on the matter
My esim setup process didn't complete because public mobile's app crashed at the last step of activation. However I am already disconnected from my last service provider so I can't receive sms to receive the eversafe authentication code, which is app...
I just bought a physical SIM card from your public mobile phone store yesterday to pay my bill, hoping to participate in the 50% discount promotion on the 26th. However, from 10 PM to midnight on the 26th, I tried to pay every half hour, but all my a...
Bought a physical sim at the store this evening. Tried to sign up for subscription but it says sim card already in use. Store won't assist. Anyone know why this won't work?
What is customer service phone number of public mobile ?
Im trying to get the new subscription promo. 50% off the $20 plan. Trying to get it for my son and daughter, but when I click on it the system is down. The promo ends at 11:59.I do not want to lose this promo.
what's going on - I'm trying from past 25min
received an error when trying to redeem the $20/month 60gb promo plan. please help me activate my esim
Hello,Since porting over from the flash sale, I've had a few things wrong after the port. I needed to open a ticket to help to get the number ported which I assume because of this flash sale is causing massive backlogs and provisioning errors. My n...
My number has successfully ported from Virgin Plus and my physical SIM has been removed.The automatic eSIM installation failed and no activation email or QR code was generated. My line is now stuck in SOS and I cannot receive SMS verification codes.I...
I can't seem to get past the Traffic Jam screen. Will I still be eligible for the flash sale? I'm ready to subscribe, but it doesn't look like Public Mobile is. Any suggestions, welcomed.
I am unable to activate my eSIM and now would just like a refund. Has anyone been successful in getting a refund and if so how did you do it?
I cannot finish the activation of my subscription. I’m on the last step 6/6 and it says subscription not activated, but I already paid. The PM app is now suddenly under maintenance and I can't do anything right now. Chatbot is not useful at all and I...
I’m on step 6 and it give me subscription not activated, already paid and received the SMS for changed. Then nothing happen. I am now unsure which company I am using now. website and apps Both down…oops, just got a message saying that having problems...
I have just subscribed today - It seems porting was successful as Fido SIM is no longer working. I managed to receive the EverSafe confirmation code before Fido service is disabled. However, I keep getting the error message on the APP saying "eSIM no...
Have sim, transferred account successfully from Fizz yesterday, data/outgoing calls working but incoming calls/texts and outgoing texts not working
after i pay, and choose a number, the activation doesnt go through
Hello, I’m trying to transfer the account from TELUS, and the transfer not able to process, either showing the app is under maintenance or showing subscription not activated. There is a promotion deal that I can get 60GB data for 50%off, I already go...
I can’t get through!!! I’m on step 6/6 and it give me subscription not activated, but I already paid. The app is now suddenly under maintenance…
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