cancel
Showing results for 
Search instead for 
Did you mean: 

Switching plans

lzhou
Great Neighbour / Super Voisin

I have a $34 plan. It's been many years that I am wasting it cause I don't need so much data and opinions.  I have tried to switch to a lower rate plan but I wasn't allowed.  Is this means I have to switch company?  This isn't my favourite thing but I guess I have no choice.  

2 REPLIES 2

Meow
Mayor / Maire

You can change your plan to plans available on your account ONLY!
If desired plan is NOT visible on your account that means it is NOT available to you and even talking to agent you cannot get it.
Some plans are available to NEW customers only and sometimes some nice plans are offered to existing customers.
In most (all) cases downgrading plan is NOT possible so to get cheaper plan will involve closing current account, losing number and subscribing again (+ cost of new SIM).

Up2NoGood
Good Citizen / Bon Citoyen

Unfortunately once you have a plan with Public Mobile you aren't automatically eligible for all of the lower plans posted anymore. You can take a look at what plans are available by logging into your account > Subscriptions & Add Ons > Change Subscription then having a look at what is available specifically for your account. 

Some users have been successful in doing what is called Trickle Down Downgrading where each new billing cycle they choose a slightly lower plan until ultimately being able to select the plan that they had originally wanted (I believe you can normally only do a slight downgrade each month rather than one large jump). I haven't done that myself but have read of people being successful doing so. 

Hope that helps!