08-22-2026 10:06 AM
Why won’t the app for public mobile let me sign in but I can’t sign in on my boyfriends account on his app but can’t sign in on my app for my account
08-22-2026 11:26 AM
@TinaHanley
I am assuming that you both have the PM app in each of your phone and each account is on each phone.
Are you having issue with the 2FA code to login to each of your account?
08-22-2026 10:28 AM - edited 08-22-2026 11:47 AM
hi @TinaHanley
try uninstall PM app, reboot phone and reinstall
if same, try signin My Account using a browser
08-22-2026 10:19 AM
First of all clear you cashe then power down your phone and re-start. Also delete the PM app from your phone and re- install and try again making sure you follow the 2FA .
